电大商务英语4单元自测18.docx
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电大商务英语4单元自测18
4012-商务英语4-Unit1Self-test-辅导资料
1题—heykyle,guesswhat!
thebossissendingmetoeuropeforamarketingseminarnextmonth.—__________________you'vebeenitchingtogoonabusinesstripformonths.A.Iamsorrytohearthat.B.Great!
Youmustbehappy.C.Sowhat?
正确答案是：
Great!
Youmustbehappy.
2题—__________________?
—sure,noproblem.first,goseecindyandtellherwhereyou'regoingandwhen.A.WillthecompanyreimburseeverythingB.WillIusethecardforeverythingC.Canyoufillmein正确答案是：
Canyoufillmein
3题—howwouldyouliketogo?
—__________________.A.I'llgetintouchwiththerailroadB.I'dliketoflytoFrankfurtforastayoftwodaysC.IexpecttodepartforFrankfurtonSunday,September1st正确答案是：
I'dliketoflytoFrankfurtforastayoftwodays
4题—__________________?
—yes,businessclass.A.WillyouflybusinessclassB.WhendoyouplantoleaveC.WhereshallImakehotelreservation正确答案是：
Willyouflybusinessclass
5题—__________________?
—iexpecttodepartforfrankfurtonsunday,september1st,anytimeafter13:
00pm.A.HowwouldyouliketogoB.WhereshallImakehotelreservationC.Whendoyouplantoleave正确答案是：
Whendoyouplantoleave
6题canyoufillme____________?
ineedsomedetailedinformation.A.inB.upC.out正确答案是：
in
7题please____________anopenreturnflightfrombarcelonatofrankfurt.A.paperB.textC.book正确答案是：
book
8题manyofthebanksandtravelservicesinthewesterncountriesprovideconvenienceforthetravellersbyissuingtraveller's____________.A.checksB.cashC.creditcards正确答案是：
checks
9题youcandownloadandprintoffthe____________online.A.fromB.formC.formal正确答案是：
form
10题theprocessingtime____________perembassy.A.variousB.varietyC.varies正确答案是：
varies
11题weusedto____________cashadvances.A.hadB.havingC.have正确答案是：
have
12题travellers,when____________thechecks,havetosignthechecksinthepresenceofthebankorserviceclerks.A.buyB.buyingC.tobuy正确答案是：
buying
13题traveller'schecksaregenerally____________smallfacevalue.A.atB.onC.of正确答案是：
of
14题ifyouareintending____________justoneschengencountry,youwillneedtoapplyfortheschengenvisadirectlywiththeembassyorconsulateofthatparticularcountry.A.tovisitB.visitingC.visited正确答案是：
tovisit
15题____________behalfofvancouverc&sint'ltradecorp.,iampleasedtoinviteyouandyourcolleaguestovisitus.A.ForB.OnC.In正确答案是：
On
16题阅读理解：
根据文章内容，判断正误（每题10分）。
Traveller’sCheck Manyofthebanksandtravelservicesinwesternprovideaconveniencefortravellersbyissuingtraveller'schecks.Travellers,whenbuyingthechecks,havetosignthechecksinthepresenceofthebankorserviceclerks.Duringthetrip,travellerscancashthechecksfromtheagenciesofthebankorthetravelservicewhenevertheyneedaftertheircounter-signaturesarerecognized.Alotoftravellersliketobuythesechecksastheydon'thavetotakealongmuchcashandworryaboutcounterfeitsignatures.Theagencieswillgetbackthemoneytheyhavepaidbysendingthecheckstotheissuingoffices. Traveller'schecksaregenerallyofsmallfacevalue,suchastenortwentydollars,orfiveortenpounds,formiscellaneouspayments.Thereisnotimelimitfortheircirculationperiod.Itisveryprofitablefortheissuingofficestofinancethefundstheycollectbyissuingtraveller'schecksbecausetheynotonlyreceiveaservicechargefromthecheckbuyers,buttheyalsodon'tneedtopayanyinterestnomatterhowlongthechecksremainincirculationbeforeclearing.Thisiswhybanksandtravelservicesarewillingtoprovidethisconvenience.
1.Itisconvenientforthetravellerstotravelaroundtheworldasmanybanksandtravelservicesissuetravellers'checks.正确答案是：
T
2.Therearenosignaturesoftravellerswhohaveboughtthechecks.正确答案是：
F
3.Quiteafewtravellersliketobuythechecks.正确答案是：
T
4.Travellersdonotworryaboutthecirculationperiodofthechecksasthereisnotimelimitforit.正确答案是：
T
5.Banksandtravelservicesarereluctanttoprovidetravellers'checks.正确答案是：
F
17题阅读理解：
根据文章内容，完成选择题（每题10分）。
SchengenVisaApplicationSteps Identifythecountryorcountriesyouwillbetravellingto.Itisparticularlyimportanttoknowwhichcountriesyouaretravellingtobecauseitdetermineswhereandhowyouaregoingtosendyourapplication. ●IfyouareintendingtovisitjustoneSchengencountry,youwillneedtoapplyfortheSchengenvisadirectlywiththeembassyorconsulateofthatparticularcountry. ●IfyouareintendingtovisittwoormoreSchengencountries,yourapplicationmustbesenttotheembassyorconsulateofthecountrythatshallbeyourmaindestination. ●IfyouareintendingtovisitseveralSchengencountries,butdonothaveamaindestination,youshouldapplyforthevisaattheembassyorconsulateofthefirstSchengencountryonyourtravelitinerary. FilloutanapplicationformbeforehandtoobtainaSchengenvisa.Youcandownloadandprintofftheformonline. PreparealltherequirementsforyourSchengenvisaapplication.Dependingontheconsulateorembassy,youarerequiredtoshowthefollowingdocuments:
●Avalidnationalpassport ●Evidenceshowingthepurposeofyourtrip（e.g.hotelreservations） ●Proofofmedicalinsurance ●Around-triptravelticket ●Proofoffunds ChecktheprocessingtimetoensureyougetyourSchengenvisaontime.Theprocessingtimevariesperembassy,soitisimportanttotaketheprocessingtimeintoaccountwhenplanningyourtrip.
1.Thispassageismainlyabout正确答案是：
C.A.whatisaSchengenvisaB.whocanapplyforaSchengenvisaC.howtoapplyforaSchengenvisa
2.IfyouareintendingtovisittwoormoreSchengencountries,youwillneedtosendyourapplication正确答案是：
A.A.totheembassyorconsulateofthecountrythatshallbeyourmaindestinationB.directlywiththeembassyorconsulateofthatparticularcountryC.totheembassyorconsulateofthefirstSchengencountryonyourtravelitinerary
3.Youcandownloadandprintofftheform正确答案是：
B.A.viayourphoneB.ontheInternetC.byyourfriends
4.YouarerequiredtoshowthefollowingdocumentsEXCEPT正确答案是：
C.A.around-triptravelticketB.avalidnationalpassportC.abirthcertificate
5.Theprocessingtimeis正确答案是：
Aperembassy.A.differentB.thesameC.similar
18题完形填空：
选择正确答案，补全文章（每题10分）。
HowtoScheduleYourVisaAppointment PaymentcanbemadewithaUnionPaydebitcardorincash.Youcan正确答案是：
B.paydirectlythroughthewebsite,theCallCenter,orataCiticbankATM.IfpayingataCiticbankbranch,youcanpaywithaUnionPay正确答案是：
C.debitcardorwithcash.Ifyouprefertopayincash,theappointmentwebsitewillproduceabankdepositslip正确答案是：
A.basedonthetypeofappointmentforwhichyouhaveregistered;thedepositslipwillindicatehowmuchyoumustpay.Youmustprintthisbank正确答案是：
C.depositslip,logofftheappointmentsite,proceedtoalocalCiticbankbranch,presentthebankdepositslip,paytherequestedamount,obtainanoriginalbankreceiptforthetransaction,logbackintothe正确答案是：
A.appointmentsite,andenterthebankreceiptconfirmationnumberintotherequestedfield.
19题翻译：
为句子选择正确的翻译（每题10分）。
1.Canyoufillmein?
正确答案是：
CA.你能替代我一下吗？
B.你能为我填写吗？
C.你能向我详细介绍一下吗？
2.Notallrestaurantsacceptthecard.正确答案是：
BA.所有酒店都不接受此卡。
B.并非所有酒店都接受此卡。
C.所有酒店接受的不是此卡。
3.Weusedtohavecashadvances.正确答案是：
AA.我们以前是预支现金。
B.我们使用已有的现金。
C.我们习惯了预支现金。
4.Letmeknowhowyoulikelivingoutofasuitcase.正确答案是：
BA.到时候告诉我没有旅行包你是怎么活下来的。
B.到时候告诉我你是怎么带着旅行包生活的。
C.到时候告诉我你怎么那么喜欢带着旅行包生活。
5.Itisveryprofitablefortheissuingofficestofinancethefundstheycollectbyissuingtraveller’schecks.正确答案是：
AA.对发行机构来说，发行旅行支票提供融资便利是有利可图的。
B.对发行机构来说，融资有利可图，他们征集资金，发行旅行支票。
C.对发行机构来说，征集资金，发行旅行支票，融资等，都是有利可图的。
国开04012-商务英语4-Unit2Self-test
1：
—Whatisthedistancebetweenthenewbuildingandyouroffice?
—_________________.:
Itisneartothebusstop;Itisabout15kilometers;Itisveryclose参考答案：
Itisabout15kilometers
2：
—Hello,isthatSailMovingCompany?
—_________________?
:
Yes,thisisJackspeaking.Thanksforcalling.Whatcanwedoforyou;Yes,I'mJack.Thanksforcalling.Whatcanwedoforyou;Yes,speaking.WhatcanIdoforyou参考答案：
Yes,thisisJackspeaking.Thanksforcalling.Whatcanwedoforyou
3：
Thecustomerservicerepresentativewilloftenallowcustomerstoexchangetheproducttheyboughtorreturnitforafull_________.:
compensation;repay;refund参考答案：
refund
4：
Ifthingshave_________,thepersonyou'retalkingtowillwanttoknowthereasons.:
gotup;gonewrong;turneddown参考答案：
gonewrong
5：
Lookingyourcustomersintheeyeshowsthatwearelisteningtothemandhearing_________.:
whyaretheysaying;howaretheysaying;whattheyaresaying参考答案：
whattheyaresaying
6：
阅读理解：
根据文章内容，判断正误（每题10分）。
THEFEELGOODFACTORINCUSTOMERSERVICE Achallengeinworkingincustomerserviceistoensurethatyouhavefocusedyourattentionontherightkeyareas,measuredbytherightKeyPerformanceIndicator（KPI）.OneofthemostimportantaspectsofacustomerserviceKPIiswhatisoftenreferredtoasthe“FeelGoodFactor”.Basicallythegoalisnotonlytohelpthecustomerhaveagoodexperience,buttoofferanexperiencethatexceedsexpectations.Severalkeypointsarelistedasfollows:
Knowwhatproducts/serviceyouareofferingfrombacktofront.Inotherwords,beaninformationexpert.Itisokaytosay“Idon’tknow”,butitshouldalwaysbefollowedupby“butletmefindout”orpossibly“butthispersonwillbeabletoassistyou”.Whateverthesituationmaybe,makesurethatyo
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