报价后客户不回复.docx

报价后客户不回复.docx

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报价后客户不回复

刚给客户报价了之后一定要做到勤跟进。

在第一个月最好能够跟进到十次以上，后续就客户情况可以放缓步伐了。

报完价后第一件事情就是询问客户对于我们报价的看法，评价，并且要问几次。

很多人都知道，有一部分客户在这个时候就会给你回复了的。

一．询问客户对报价的看法

Dearxxx,

Hopeeverythinggoeswellwithyou！

Haveyoukindlycheckedmyoffer?

Hopetheyareworkableforyourmarket!

ItisregretthatIhaven'treceivedanyinformationfromyourside.MayIhaveyourideaaboutouroffer?

Wewilltrytosatisfyyouuponreceiptofyourreply. 

Ifthereisanythingwecandoforyou,weshallbemorethanpleasedtodoso.

Hopewecanbuildgoodcooperationwithyouandyourcompany. 

Bestregards

二．追问客户的评价，求回复 Dearxx

Howareyourecently?

Severaldaysnonewsfromyouhaveyougotmyenquiryforxxxx?

Fullyunderstandthatyouaretoobusytoreplyus.Butwearestillawaitforyourcomments.Weneedyourfeedbacktogoahead.Thankyouinadvance.

Manythanksandbestregards.

三．本着小强精神，保证客户收到了报价，重发报价

Hello,xxx,

Wishyouhaveaniceday!

MayIaskwhetheryouhavereceivedmyquotation?

NowIamsendingitagain,ifyouhaveanyotherideas.Pleasefeelfreetocontactme.Wewilldomuchbetterifyoucangiveanyadvicestous.

Waitingforyourfavorablereplysoon!

Bestwishes

四：

利用报价的有效期给客户一点压力

Hello,xxx,

Hopeeverythinggoeswell!

It’sJudy.

Weareinreceiptofyourinquirydatedonxxxandquoteyouasfollow:

XXXXXXX.plskindlycheckwhetherpriceisworkable?

Becausepricewillbeinvalidonxxxx.

Wishwewillpromotebusiness.

Bestregards.

好吧，关于客户的这次询价问了这么多还没有回复的话，我们最后一次问一下，然后进行询盘的转化吧。

五：

最后一次寻求客户对所询价产品的意见，附上产品目录表 Goodday!

Myfriends,Judyagain.

Myquotationofxxxyoumighthavereceivedandconsidered.Couldyoukindlyadviseyourcommentsatyourearliestconvenience?

EnclosedistheE-catalogofKington,pleasekindlycheck!

Ifthereisanyitemyouareinneedof,pleasecontactme!

I’llbemorethanpleasuretooffertheinformationyouwant.Thanks…

Iamofserviceatanytime!

BR

这个时候差不多半个月过去了，我们要学着挖掘客户的其他订单需求了。

六：

待客户在目录表中发现适合他们市场的产品 Hello,myfriends,

HaveureceivedandcheckedtheE-catalogsendinmylastemail?

Hopetheyareworkableforyourmarket!

Ifyoufindsomeproductreallyattractivetoyou,pleasefeelfreetocontactus.Wearemorethanpleasuretoofferyouwithmoreinformationthatyouwant.

Ifyouwanttoestimatetheproductsshow,yes,samplecanbesentforyourreference!

Wehopecanestablishagoodbusinessrelationshipwithyouinthenearfuture. 

Bestregards

七：

时不时的问下是否有新的询盘或者订单

Dearxx

Ihopeyouaredoinggood.

Haveyougotanyneworders?

plskeepmepostedifyes,iwillsendyouourupdatedpriceforyourreview.

Bestregards.

八：

对于较大的客户我们也可以主动提出提供免费样品哟

Dearxxx,

Freesamplecanbesentforyourreferenceifyouneed.How'syouropinion?

Asourseveralcommunication,Ihopethatwecanbuildacooperationbetweenus.

Waitingforyourreply.

Bestwishes

九：

最后的绝招

Dearxxx,

IhavesentyouemailmanytimesbeforebuthavenotreceivedanyreplyfromyousoIamguessingtheemailshavenotreachedyou.

Couldyoupleasedropmeashortnoteifyoureceivethismessageandalsopleasetellmeifyouhaveanyinterestinourproducts?

Idon’twanttokeepbotheringyouifyoudon’thaveanyinterest

Bestregards

十：

新产品上市就是很厉害的时候了哦

Dearxxx

Goodmorning!

Itisgladtoinformyouthatwehavelanchedxxx,whichwithxxxx优势特点 suchasperfectdesign,lownoise,lightweightxxxx.

Attachedwithxxandxxforyourreferenceandpleasehaveatryinyourmarketifpossible.

Bestregards.

xxxx

我们的报价以及目录表都发过了。

 但是我们在工厂做外贸的知道，很多大公司需要的是很长期的跟进的。

这时候我们把我们的价格表微微的调整一下，发给客户。

 以价格的调整刺激一下客户。

十一：

告知客户价格表的调整

Dearxxx,

Howareyou?

Longtimenocontactandhopeeverythinggoesweillwithyou.

Ourproductsandquotationhadupdated.Woulduplscheckournewquotationwithnewitemsinattachments?

Ifhaveanyquestions,plscontactmefreely.

Bestregards.

十二：

看看可不可以转换订单吧

Hello,xxx,

NowIamwritingforkeepingintouchwithyouforfurtherbusiness.

Ifanynewinquiry,welcomehereandIwilltrymybesttosatisfyyouwellwithcompetitivepricesasperyourrequest.Bytheway,howaboutyourorder（orbusiness）withitem***?

IfstillpendingIwouldliketoofferourlatestpricestopromoteanopportunitytocooperatewitheachother.Thanksandbestregards,Kevin 

不知大家同不同意一句话：

客户的跟进无非就是找出很多的看似正规的理由跟客户保持联系嘛！

所以，以下的时机肯定是不可错过的咯~~~ 

可选邮件：

1.     客户过节， 送祝福

Dearxxxx

Happyxxxandwewishyou,yourfamily,companyenjoyyourholidays.

Asforxxx,ifyouneedanyinfo,pleasecontactmeatanytime.Wewilltryourbesttosatisfiedwithyourrequirements.

Maygodblessyouandhaveaniceday.

2.     给客户发送一封关心的信， 提醒客户注意休息，身体健康

Deerxxx,

Goodday!

Happythecomingnewyear!

Iknowthatyouwillbemuchbusythanbefore.But,pleaseremembertokeepenoughrest!

Asallofusknow,healthyisthemostimportantinyourlife.

Bestregards

3.     如果我方过节的话

DearXXXX

Sorryforre-troublingyou.

plsfindmyperviousemailbelow.Couldyoukindlycheckbyreturntoday.Becausewewillonholidayfromxxtoxxandmyemailaccessmaybelimited.

Thankyouinadvance.

Bestregards.

相信很多人都有一个比较头疼的问题，就是报价之后客户消失没音了。

下面就看我如何整治这些不回信的老外：

分析下原因,一般情况下我会再写封追踪信给他:

Hopeyouarefine,myfriend. 

ItisregretthatIhaven'treceiveanyinformationfromyourside.MayIhaveyourideaaboutouroffer?

Wewilltrytosatisfyyouuponreceiptofyourreply. 

Ifthereisanythingwecandoforyou,weshallbemorethanpleasedtodoso.Hopewecanbuildgoodcooperationwithyou. 

如果客人还没有回信,一周后再问客人不回信的真实原因.（一般情况,70%的客人会告诉你他的原因） 

Gladtocontactyouagain!

Haveyoukindlycheckmyoffer?

Hopetheyareworkableforyourmarket!

Sorrythatwestilldon'treceiveanyinformationfromyou.Iwouldapprreciateforyouranycommentaboutouroffer,includingprice,quality,sercive.Nomatterifitispositiveanswer,Itisgreathelpforustomeetyourrequirement. 

Waitingforyourfavorablereplysoon!

之后的日子里,可以尝试新产品的报价,刺激下客人的神经.我通常是这样写的：

Goodday!

MyquotationofPVCshrinklabelyoumighthavereceivedandconsiderated.couldyoukindlyadviseyourcommentsatyourearlierconvenience?

Iftheproductsisnotyourareexpecting,plsadvisemeyourdetailsrequirement,Iwillre-offerasap. 

Iamofserviceatanytime!

但是，不同的客人，我会变换着写邮件，让客人知道我们公司，产品的存在．我不会把客人缠得太紧，约十来天给他一封邮件我通常这样回复的：

Dear***, 

Wishyouhaveaniceday!

祝您有好的一天！

MayIaskwhetheryouhavereceivedmyquotation?

NowIamsendingitagain,ifyouhaveanyotherideas.Pleasefeelfreetocontactme.Wewilldomuchbetterifyoucangiveanyadvicestous. 

IamwaitingforyourreplyASAP. 

Bestregards 

Wendy 

但是，想成功可不是容易的事情． 

Dearsir 

Haveyoureceivedourquotationof...,ifyouhaveanyfurtherquestion,pleasedon'thesitatetocontactus.Wearewaitingforyoucommentaboutourquotation. 

Wehopethatwecanestablishagoodbusinessrelationshipwithyouinthenearestfuture. 

Yourpromptreplywillbeappreciate. 

回复A：

直接去函敦促 

Dearxxx, 

Wisheverythingwellwithyouandyouresteemedcompany!

WeareinreceiptofyourletterdatedAug10,andasrequestedwasexpressedyou3cataloguesforour**goods.Wehopetheywillreachyouinduecourseandwillhelpyouinmakingyourselection.Wishwewillpromotebusinessaswellasfriendship!

Bestwishes!

Wendy 

回复B：

先写邮件问清情况。

本人觉得先写邮件问清情况，简单的询问，如HAVEYOURECEIVEDMYP/I,ISTHEREANYQUESTIONORPROBLEMWITHYOU?

再问何时开L/C或汇订金过来.....如客户没回复，那你应该（很有必要）打个电话过去问清情况。

是价格问题还是临时发生改变?

客户是中间商，还在等最终客户的确认？

还是其它问题？

然后根据情况做一些措施看能否挽回这一张订单。

DearSir, 

Goodmorning!

Hopeyouhavegotawonderfulweekend!

Forseveraldaysnonewsfromyou,myfriend.NowIamwritingforremindingyouaboutourofferforitemof****dated******accordingtoyourrelativeinquiry.Haveyougot（orchecked）thepricesornot?

（Youcanaddsomewordstointroduceyouradvantageofyourproductorsomethingelsetoattractthecustomer）.Anycommentsbyreturnwillbemuchappreciated.Itwillbeourbigpleasureifwehaveopportunitiestobeonsevericeofyouinnearfuture. 

Lookingforwardtoyourpromptresponse, 

Thanksandbestregards, 

Wendy 

回复C：

如果仍然没有回音的话，可以在一、两个月后再写一封信。

DearSir, 

NowIamwritingforkeepingintouchwithyouforfurtherbusiness.Ifanynewinquiry,welcomehereandIwilltrymybesttosatisfyyouwellwithcomptetitivepricesasperyourrequest.Bytheway,howaboutyourorder（orbusiness）withitem***?

IfstillpendingIwouldliketoofferourlatestpricestopromoteanopportunitytocooperatewitheachother. 

Thanksandbestregards, 

Wendy