Listen this way 4Unit18 听力原文Word格式.docx

Listen this way 4Unit18 听力原文Word格式.docx

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7.rebound

8.turmoil:

9.outstrip:

10.club:

BListentothereport.Writedowneverywordasadictation.Itwillbereadthreetimes.Firstreading,readfrombeginningtoend.Secondreading,readwithpauses.Thirdreading,globalreadingagain.

Accordingtoamarketresearchgroup,childrenandteensarethehottestsourceofgrowingInternetsalesandwillaccountforsomeUS$1.3billionofecommerceby2002.

Teens（13-18yearsold）andchildren（5-12yearsold）arenowthetwolargestgrowthsectorsoftheInternetpopulation,andarespendingmoremoneyonline.Theresearchfirmsaidthatby2002some21.9millionchildrenand16.6millionteenswouldbeonline.

C．Listentoanewsreport.Supplythemissinginformation.

Consumerswhowanttoshoponlinearesuggestedtobearthefollowingthingsinmind:

Evaluatethesite.Alwaysbuygoodsfromwell-knownandtrustworthycompanies.Dealwithcompanieswhichoffercustomerservice,acomplaintsprocedureandhavearefundpolicy.

Talktomerchant.E-mailandwaitforreponses.Takedowntheaddressesandphonenumbersofthosecompaniesandmakesuretheyarerealbycallingthemupbeforebuyinganyproductsandservices.

Ensuresecureconnection.Sincebuyersmustsubmitpersonalinformationlikenumberandexpirydateofthecardtherearefearsoversecurity.Dealwithsitesthatapplystrictsafetymeasuresthatrequireshopperstogivespecificdataknownonlytocardholdersbeforemakingthetransaction.

Beextracarefulatacybercafeorotherpublicconnection.

PartⅡNetshoppingunderfire

AListentothereport.Supplythemissinginformationaboutthemainproblemsofonlineshoppingfoundbythesurvey.

Thereisanurgentneedfore-commercerulestoboostconfidenceinbuyingonline.ConsumersInternational,afederationof245consumerorganizations—includingtheUK'

sConsumersAssociation—saiditssurveyshowedthattherewerestillobataclestoshoppingonlinewithcompletetrust.

Thestudy,fundedbytheEuropeanUnion,involvedbuyingmorethan150itemsfrom17countries.Eachconsumerorganizationtakingparttriedtofindonesiteinitsowncountryandoneabroadtobuyaselectionofitems.Theseincludedadictionary,adoll,jeans,ahairdryer,computersoftwareandhardware,chocolatesandchampagne.

Thekeyfindingswere:

•Eightoftheitemsorderedtookmorethanamonthtoreachtheirdestinationandatleast11（eightpercent）neverarrived.

•Manysitesdidnotgiveclearinformationaboutdeliverycharges.

•Only13%ofthesitespromisedthattheywouldnotsellcustomers'

personalinformationontoathirdparty.

•Only53%ofthecompanieshadapolicyonreturninggoods.

•Only65%ofthesitesprovidedconfirmationoftheorderandonly13%toldcustomerswhentheirgoodshadbeendispatched.

•Intwocases,customersarestillwaitingfortheirmoneybackmorethanfourmonthsafterreturningtheirgoods.

LouisSylvan,vice-presidentofConsumersInternational,said,"

Thisstudyshowsthat,althoughbuyingitemsovertheInternetcanbenefittheconsumerbyofferingconvenienceandchoice,therearestillmanyobstaclesthatneedtobeovercomebeforeconsumerscanshopincyberspacewithcompletetrust."

ChrisPhilips,MarketingManagerataLondonbasede-commercesecuritycompanycommented,"

Thisstudyconfirmsthedifficultiesofestablishingconsumers'

trustintheInternetasashoppingexperience.WithstatisticsliketheseandVisaclaiming47%ofdisputesandfraudcaseswereInternet-related,itislittlewonderthatInternetcommerceisnotproducingtheprofitspredictedtwoorthreeyearsago.Trusttakestimetobuild,andtheInternetwillnotmatureasaretailchanneluntiltrustedbrands,likethebanksforexample,starttoofferwaysofsupportingtrustrelationshipswithguaranteespaymentandservice."

InSeptember,theOrganizationforEconomicCooperationandDevelopmentwillholdameetingtodiscussasetofinternationalguidelinesforelectroniccommerce.

PartⅢBankingathome

AListentoadescriptionoftoday'

sbankingservices.Completetheoutline.

Outline

Manypeopledislikewalkingtothebank,standinginlonglines,andrunningoutofchecks.Theyaredissatisfiedwiththeirbank'

slimitedhours,too.Theywanttodosomebankingatnight,andonweekends.Forsuchpeople,theirproblemsmaysoonbeover.Beforelong,theymaybeabletodotheirbankingfromthecomfortoftheirownhome,anyhouroftheday,anydayoftheweek.

Manybanksarepreparing"

onlinebranches,"

orInternetoffices,whichmeansthatpeoplewillbeabletotakecareofmuchoftheirbankingbusinessthroughtheirhomecomputers.Thisprocessiscalledinteractivebanking.Attheseonlinebranches,customerswillbeabletoviewalltheiraccounts,movemoneybetweentheiraccounts,applyforaloan,andgetcurrentinformationonproductssuchascreditcards.Customerswillalsobeabletopaytheirbillselectronically,andevene-mailquestionstothebank.

Banksarecreatingonlineservicesforservalreasons.Onereasonisthatbanksmustcompeteforcustomers,whowillswitchtoanotherbankiftheyaredissatisfiedwiththeservicetheyreceive.Theconvenienceofonlinebankingappealstothekindofcustomerbanksmostwanttokeep—peoplewhoareyoung,well-educated,andhavegoodincomes.Banksalsowanttotakeadvantageofmoderntechnologyastheymoveintothetwenty-firstcentury.

Onlinebankingmaynotbeappropriateforeveryone.Forinstance,manypeopledonothavecomputersathome.Otherpeopleprefertogotothebankandhandletheiraccountsthetraditionalway.Eventhoughonlinebankingmaynevercompletelyreplaceawalk-inbank,itisaservicethatmanycustomersaregoingtowanttouse.

PartⅣMoreaboutthetopic:

AsiaSeesBoominE-commerce

E-commerce,orelectroniccommerce,isthedirectuseofinformationtechnologyfortransactionsbetweenthesupplierandtheclient.Therearetwotypesofe-commerce:

businesstobusinessandbusinesstoconsumer.

Listentothereport.Completethechart.

AsiansarefastcatchingontoInternetshoppingbutmostofthespendingisinbusiness-to-businesselectroniccommerce,whichlookssetforexplosivegrowthastheregionreboundsfromfinancialturmoil,expertssay.

AccordingtoaforecastissuedbycreditcardgiantVisaInternational,consumere-commerceworldwidecouldtopUS$100billionby2002,ofwhich10billionwouldbegeneratedintheAsia-pacificregion.

ItwouldbeadramaticrisefromtheestimatedUS$900milliongeneratedintheregionthisyearandjustUS$300millionin1998.

"

Thisregionisexperiencingquitesignificantgrowth,"

MarkCullimore,directorofemergingtechnologiesforVisaintheregion,toldreporters.

Wethinkthatamongthosecommunitiesthatareenabled,wherepeoplehavePCs,thereisactuallyverygoodusage.Singaporeisaverygoodexample,"

hesaid.

Butforecastsshowelectroniccommerceamongcompanies,banks,governmentagenciesandotherinstitutionswillfaroutstriptheconsumervariety.

Visasaysbusiness-to-businesstradingovertheInternetisexpectedtoexceedUS$1trillionworldwideannuallyby2003,withAsia-Pacificmarketsaccountingfor20%ofthetotal.

E-commercetradingallowsbusinessestoreachawidermarketwhilecuttingcosts,savingtimeandeliminatingtonsofpaperwork.

Bige-commerceplayersarenowpositioningthemselvesintheAsia-Pacificregiontocashinwhentheanticipatedboomcomes.

Unit2HotelorB&

B?

AThefollowingwordsandphrasewillappearinthisunit.Listencarefullyandstudythedefinitions.

1.proportion:

2.brochure:

3.transmission:

4.bestbet:

5.quote:

6.terrace:

7.release:

8.resort:

9.thermal:

10.workout:

BListentothedialogue.Writedownallthenumbersoftheproportionsoftourists.

A:

Goodmorning.I'

dlikesomeinformationabouttouristfigures,please.First,aboutaccommodation.Whatproportionoftouristsstayinhotels?

B:

Well,inanaverageyear60%oftouristsstayinhotels,butthisyear35%arestayinginhotels.

Whatproportionoftouristsstayinholidaycamps?

Well,inanaverageyear20%oftouristsstayinholidaycamps,butthisyear45%arestayinginholidaycamps.

Now,aboutplacesvisited.WhatproportionoftouristsvisitEurope?

Well,inanaverageyear80%oftouristsvisitEurope,butthisyear60%arevisitingEurope.

AndwhatproportionoftouristsvisittheU.S.A.?

Well,inanaverageyear15%oftouristsvisittheU.S.A.,butthisyear30%arevisitingtheU.S.A..

Now,aboutmethodsoftransport.Whatproportionoftouristsgobyplane?

Well,inanaverageyearabout70%oftouristsgobyplane,butthisyearabout50%aregoingbyplane.

Whatproportionoftouriststaketheirowncar?

Well,inanaverageyearabout20%oftouriststaketheirowncar,butthisyearabout30%aretakingtheirowncar.

Thankyouverymuchforyourhelp.

C.ListentotheconversationbetweenaclerkinaHotelReservationsBureauandatourist.Completethechartabouttheinformationonthefourhotels.Thencompletethefollowingfiveexplanations.

C—ClerkT—Tourist

C:

…sohere'

sabrochurewiththehotelsinMidford.Itgivesyoualltherates…

T:

I'

msorry,myEnglishisn'

tsogood.Canyouexplainthistome?

Yes,ofcourse.FirstofallwehavetheCastleInn…here…it'

sthecheapest.Itwillcostyouonly￡12forasingleroomand￡15foradouble.Thepriceincludescontinental