Listen this way 4Unit18 听力原文Word格式.docx

1、7. rebound8. turmoil:9. outstrip:10. club:B Listen to the report. Write down every word as a dictation. It will be read three times. First reading, read from beginning to end. Second reading, read with pauses. Third reading, global reading again.According to a market research group,children and teen

2、s are the hottest source of growing Internet sales and will account for some US$1.3 billion of ecommerce by 2002.Teens （13-18 years old） and children （5-12 years old） are now the two largest growth sectors of the Internet population, and are spending more money on line. The research firm said that b

3、y 2002 some 21.9 million children and 16.6 million teens would be online.CListen to a news report. Supply the missing information.Consumers who want to shop online are suggested to bear the following things in mind:Evaluate the site. Always buy goods from well-known and trustworthy companies. Deal w

4、ith companies which offer customer service, a complaints procedure and have a refund policy.Talk to merchant. E-mail and wait for reponses. Take down the addresses and phone numbers of those companies and make sure they are real by calling them up before buying any products and services.Ensure secur

5、e connection. Since buyers must submit personal information like number and expiry date of the card there are fears over security. Deal with sites that apply strict safety measures that require shoppers to give specific data known only to card holders before making the transaction.Be extra careful a

6、t a cybercafe or other public connection.Part Net shopping under fireA Listen to the report. Supply the missing information about the main problems of online shopping found by the survey.There is an urgent need for e-commerce rules to boost confidence in buying online. Consumers International, a fed

7、eration of 245 consumer organizations including the UKs Consumers Association said its survey showed that there were still obatacles to shopping online with complete trust.The study, funded by the European Union, involved buying more than 150 items from 17 countries. Each consumer organization takin

8、g part tried to find one site in its own country and one abroad to buy a selection of items. These included a dictionary, a doll, jeans, a hairdryer, computer software and hardware, chocolates and champagne.The key findings were: Eight of the items ordered took more than a month to reach their desti

9、nation and at least 11 （eight percent） never arrived. Many sites did not give clear information about delivery charges. Only 13% of the sites promised that they would not sell customers personal information on to a third party. Only 53% of the companies had a policy on returning goods. Only 65% of t

10、he sites provided confirmation of the order and only 13% told customers when their goods had been dispatched. In two cases,customers are still waiting for their money back more than four months after returning their goods. Louis Sylvan, vice-president of Consumers International, said, This study sho

11、ws that, although buying items over the Internet can benefit the consumer by offering convenience and choice, there are still many obstacles that need to be overcome before consumers can shop in cyberspace with complete trust.Chris Philips, Marketing Manager at a London based e-commerce security com

12、pany commented, This study confirms the difficulties of establishing consumers trust in the Internet as a shopping experience. With statistics like these and Visa claiming 47% of disputes and fraud cases were Internet-related, it is little wonder that Internet commerce is not producing the profits p

13、redicted two or three years ago. Trust takes time to build, and the Internet will not mature as a retail channel until trusted brands, like the banks for example, start to offer ways of supporting trust relationships with guarantees payment and service.In September, the Organization for Economic Coo

14、peration and Development will hold a meeting to discuss a set of international guidelines for electronic commerce.Part Banking at homeA Listen to a description of todays banking services. Complete the outline.OutlineMany people dislike walking to the bank,standing in long lines, and running out of c

15、hecks. They are dissatisfied with their banks limited hours, too. They want to do some banking at night, and on weekends. For such people, their problems may soon be over. Before long, they may be able to do their banking from the comfort of their own home, any hour of the day, any day of the week.M

16、any banks are preparing online branches, or Internet offices, which means that people will be able to take care of much of their banking business through their home computers. This process is called interactive banking. At these online branches, customers will be able to view all their accounts, mov

17、e money between their accounts, apply for a loan, and get current information on products such as credit cards. Customers will also be able to pay their bills electronically, and even e-mail questions to the bank.Banks are creating online services for serval reasons. One reason is that banks must co

18、mpete for customers, who will switch to another bank if they are dissatisfied with the service they receive. The convenience of online banking appeals to the kind of customer banks most want to keep people who are young, well-educated, and have good incomes. Banks also want to take advantage of mode

19、rn technology as they move into the twenty-first century.Online banking may not be appropriate for everyone. For instance, many people do not have computers at home. Other people prefer to go to the bank and handle their accounts the traditional way. Even though online banking may never completely r

20、eplace a walk-in bank, it is a service that many customers are going to want to use.Part More about the topic: Asia Sees Boom in E-commerceE-commerce, or electronic commerce, is the direct use of information technology for transactions between the supplier and the client. There are two types of e-co

21、mmerce: business to business and business to consumer.Listen to the report. Complete the chart.Asians are fast catching on to Internet shopping but most of the spending is in business-to-business electronic commerce, which looks set for explosive growth as the region rebounds from financial turmoil,

22、 experts say.According to a forecast issued by credit card giant Visa International, consumer e-commerce worldwide could top US$100 billion by 2002, of which 10 billion would be generated in the Asia-pacific region.It would be a dramatic rise from the estimated US$900 million generated in the region

23、 this year and just US$300 million in 1998.This region is experiencing quite significant growth, Mark Cullimore, director of emerging technologies for Visa in the region, told reporters.We think that among those communities that are enabled, where people have PCs, there is actually very good usage.

24、Singapore is a very good example, he said.But forecasts show electronic commerce among companies, banks, government agencies and other institutions will far outstrip the consumer variety.Visa says business-to-business trading over the Internet is expected to exceed US$1 trillion worldwide annually b

25、y 2003, with Asia-Pacific markets accounting for 20% of the total.E-commerce trading allows businesses to reach a wider market while cutting costs, saving time and eliminating tons of paperwork.Big e-commerce players are now positioning themselves in the Asia-Pacific region to cash in when the antic

26、ipated boom comes. Unit 2 Hotel or B&B?A The following words and phrase will appear in this unit. Listen carefully and study the definitions.1. proportion:2. brochure:3. transmission:4. best bet:5. quote:6. terrace:7. release:8. resort:9. thermal:10. workout:B Listen to the dialogue. Write down all

27、the numbers of the proportions of tourists.A: Good morning. Id like some information about tourist figures, please. First, about accommodation. What proportion of tourists stay in hotels?B: Well, in an average year 60% of tourists stay in hotels, but this year 35% are staying in hotels. What proport

28、ion of tourists stay in holiday camps? Well, in an average year 20% of tourists stay in holiday camps, but this year 45% are staying in holiday camps. Now, about places visited. What proportion of tourists visit Europe? Well, in an average year 80% of tourists visit Europe, but this year 60% are vis

29、iting Europe. And what proportion of tourists visit the U.S.A.? Well, in an average year 15% of tourists visit the U.S.A., but this year 30% are visiting the U.S.A. Now, about methods of transport. What proportion of tourists go by plane? Well, in an average year about 70% of tourists go by plane, b

30、ut this year about 50% are going by plane. What proportion of tourists take their own car? Well, in an average year about 20% of tourists take their own car, but this year about 30% are taking their own car. Thank you very much for your help.C. Listen to the conversation between a clerk in a Hotel R

31、eservations Bureau and a tourist. Complete the chart about the information on the four hotels. Then complete the following five explanations.C Clerk T TouristC: so heres a brochure with the hotels in Midford. It gives you all the rates T: Im sorry, my English isnt so good. Can you explain this to me? Yes, of course. First of all we have the Castle Inn here its the cheapest. It will cost you only 12 for a single room and 15 for a double. The price includes continental