Ref09AutoCoBahaviouralCompetencyModel.docx

Ref09AutoCoBahaviouralCompetencyModel.docx

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Ref09AutoCoBahaviouralCompetencyModel

AutoCompany

ScaledBehavioralModel

AutoCompanyValues

⏹Taketheenterpriseview

⏹Prioritizeandfocus

⏹Managewithstretchobjectives

⏹Befirsttoimplement

AutoCompanyLeadershipBehaviors

⏹Treatthepeoplearoundyouasthemostimportantresourceinthebusiness

⏹Bealignedandunifiedonbusinessobjectivesandvalues

⏹Rolemodeldesiredteambehaviors

⏹Leadwithvision,clarity,focusandabiasforaction

AutoCompanyTeamBehaviors

⏹Thinkcustomersfirst

⏹Makeyourcolleaguessuccessful

⏹Haveopen,honestandcandiddialogue

⏹Trustandrespectoneanother

⏹Taketimetodeveloprelationshipswithoneanother

⏹Learnfromyoursharedsuccessesandfailures

⏹Haveasenseofurgency

⏹Generateresults,notactivity

⏹Deliveronyourcommitments

⏹Thinkbreakthrough

⏹Drivetothebottomline

⏹Beempowered

Taketheenterpriseview.

Examplesof

IneffectiveBehavior

Examplesof

EffectiveBehavior

Examplesof

RoleModelBehavior

⏹FailstoconsiderimpactofownactionsanddecisionsonotherpartsofAutoCompany

⏹Thinksbeyondthe“daytoday”totakelonger-term,broaderperspectiveonbusinessdecisions

⏹Seesthebigpictureandcapitalizesonopportunitiesfordeliveringintegratedsolutions

⏹Alignsownactivitiesandprioritiestomeetonlypersonal/localagenda

⏹Makesdecisionsthatsupportthebestinterestsoftheentireenterprise

⏹Sacrificespersonalorshort-termgainforthelong-termbenefitoftheenterprise

Prioritizeandfocus.

Examplesof

IneffectiveBehavior

Examplesof

EffectiveBehavior

Examplesof

RoleModelBehavior

⏹Setspersonaland/orteamprioritiesthatareinconsistentwithAutoCompany’sprioritiesandgoals

⏹Determinesprioritiesandallocatestimeandresourcesaccordingly

⏹Selectsvitalfewobjectivesandallocatestimeandresourceseffectivelywhenfacedwithcompetingpriorities

⏹Losesfocusindirectingenergyatspecificperformancetargets

⏹Managesowntimebyeliminatingunnecessarystepsandfocusingonactivitiesthataddvaluetothebusiness

⏹

Managewithstretchobjectives.

Examplesof

IneffectiveBehavior

Examplesof

EffectiveBehavior

Examplesof

RoleModelBehavior

⏹Setsunrealisticgoals,goalsthatareeithertooeasyorimpossibletoreach

⏹Setschallengingbutrealisticandmeasurableobjectivesforselfandothers

⏹Identifiesvitalfewstretchobjectivesandallocatestimeandresourcesaccordinglywhenfacedwithmultipledemandsandcompetingpriorities

Befirsttoimplement.

Examplesof

IneffectiveBehavior

Examplesof

EffectiveBehavior

Examplesof

RoleModelBehavior

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Pleasegivesomedirection:

Isthefocusrelatedtospeedortotranslatingstrategyintoaction?

Treatthepeoplearoundyouasthemostimportantresourceinthebusiness.

Examplesof

IneffectiveBehavior

Examplesof

EffectiveBehavior

Examplesof

RoleModelBehavior

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Seeitemsonpage12:

I’mnotsurewhichonesshouldbeincludedhere.

Bealignedandunifiedonbusinessobjectivesandvalues.

Examplesof

IneffectiveBehavior

Examplesof

EffectiveBehavior

Examplesof

RoleModelBehavior

⏹Failstoalignprioritiesandmetricsforkeyareasofresponsibility

⏹Directsindividualsandteamsbyestablishingclearandalignedgoalsandaccountabilities

⏹Establishesandmaintainseffectivecommunicationchannelstoensurepeoplecontinuetobealignedwithchangingbusinessgoals

⏹Ensuresalignmentwithonlyoneaspectofbusinessobjectives,failstobalancecompetingobjectives

⏹KeepsothersinformedofAutoCompany’sstrategicchallengesandrecognizesneedtobalancepriorities

⏹Identifiesandresolvesinconsistenciesincriticalmessagesacrossorganizationallinesandreallocatesresourcesappropriately

Rolemodeldesiredteambehaviors.

Examplesof

IneffectiveBehavior

Examplesof

EffectiveBehavior

Examplesof

RoleModelBehavior

⏹Focusesexclusivelyonattainingindividualresults*

⏹Sharesinformationandownexpertisewithotherstoenablethemtoaccomplishteamgoals

⏹Identifiesandsupportssolutionsinwhichallteammemberscanbenefit

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*Unsurewhichteambehaviorsthisitemshouldaddress

Leadwithvision,clarity,focusandabiasforaction.

Examplesof

IneffectiveBehavior

Examplesof

EffectiveBehavior

Examplesof

RoleModelBehavior

⏹Failstoclearlyarticulatevisionandtranslateitintoday-to-daypractices

⏹Buildsastrongsenseofpurposeforone’sareaofleadershipresponsibility

⏹Energizespeoplearoundanexcitingvisionofthefuture

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Thinkcustomersfirst.

Examplesof

IneffectiveBehavior

Examplesof

EffectiveBehavior

Examplesof

RoleModelBehavior

⏹Failstointegratecustomerperspectiveintodecision-making

⏹Considersthepotentialimpactoncustomersbeforemakingkeybusinessdecisions

⏹Evaluatesallbusinessdecisionsandinitiativestomaximizecustomervalue

⏹Doesnotadaptapproachwhenmarketconditionsorcustomerneedschange

⏹Monitorsmarketissuesandtrendsandidentifiesimplicationsforcustomers

⏹Predictsandactsontrendsandopportunitiesthatwillshapecustomerfutureneeds

⏹Correctscustomerproblemsbutdoesnotproactivelytrytounderstandcustomers’needs

⏹Demonstratesunderstandingofcurrentcustomersandtheirpriorities

⏹Identifiesandunderstandsshiftsincustomers’prioritiesandrespondsquicklytosupportthem

⏹Respondstocustomersdefensivelyand/orwithaninappropriateresponsetimeasrequestsaremadeorproblemsoccur

⏹Solvescustomerproblemsquicklyandeffectively

⏹Demonstratesunderstandingofcustomers’immediateaswellaslong-termgoalsandworkswithalong-termperspectiveinsolvingproblems

Makeyourcolleaguessuccessful

Examplesof

IneffectiveBehavior

Examplesof

EffectiveBehavior

Examplesof

RoleModelBehavior

⏹Supervises“tooclosely,”doesn’tempowerotherstomakeindependentdecisions

⏹Encouragesallteammemberstosharetheiropinionsandparticipateindecision-making

⏹Allowsotherstomaketoughdecisionsandsupportsdecisionswithoutsecondguessing

⏹Doesnotsupportordefendothersfortakingcalculatedrisks

⏹Allowsotherstomakedecisionsregardingapproachtoachievingresults

⏹Encouragesprudentrisk-takingandreassuresothersaftersetbacks

⏹Failstoprovideresourcesandsponsorshipforotherstodowhatisrightforthecustomer

⏹Fostersanatmosphereofcoordinatedteameffortandaccountabilityforcustomersatisfaction

⏹Removesobstaclestosuccessandensuresnecessaryresourcesareavailable

⏹Acknowledgesneedfortraininganddevelopmentbutfindsreasonstodelay

⏹Identifiesopportunitiesforselfandotherstogainnewexperiencesandtraining

⏹Continuouslypursuesnewornon-traditionallearningopportunitiestoimprovepersonalandteameffectiveness

⏹Placeslowpriorityoncoaching,seldomprovidesconstructivefeedbacktoemployees

⏹Dedicatestimeandresourcestocoachanddevelopindividualsandteams

⏹Inspiresotherstogrowanddevelop

⏹Failstotakeresponsibilityfordevelopingothers

⏹Demonstrateseagernessforselfandotherstoacquirenecessaryskillstoservecustomers’needs

⏹Anticipatesanddevelopspersonalandteamskillsneededtomeetcustomers’needsandbusinesspriorities

Haveopen,honestandcandiddialogue.

Examplesof

IneffectiveBehavior

Examplesof

EffectiveBehavior

Examplesof

RoleModelBehavior

⏹Concealsorusesinformationunfairlytogainpersonaladvantage

⏹Communicatesintentions,ideasandfeelingsopenlyanddirectly

⏹Tellsthetruthevenwhenitwillbeunwelcome

⏹Saysthingsinanindirectorvagueway

⏹Addressesdifficultissuescandidly

⏹Seeksoutcandorfromothers

⏹Tellsotherswhattheywanttohearratherthandiscussbusinessrealitiesfrankly

⏹Givesothershonestassessmentsoftheirwork

⏹Givesstraightforward,candidopinionstoall

Trustandrespectoneanother.

Examplesof

IneffectiveBehavior

Examplesof

EffectiveBehavior

Examplesof

RoleModelBehavior

⏹Showsinsensitivityorlackofawarenesstoemployeediversity

⏹Demonstratessensitivitytoallformsofdiversity

⏹Createsanacceptingandinclusiveenvironment

⏹Doesnotconfrontracist,sexist,parochialorotherinappropriateandexclusionarybehavior

⏹Treatspeoplewithdignityandconsiderationregardlessofposition,backgroundorgrouprepresentation

⏹Solicitsadiversityofperspectivesonissuesandusesideastoshapedecisions

Taketimetodeveloprelationshipswithoneanother.

Examplesof

IneffectiveBehavior

Examplesof

EffectiveBehavior

Examplesof

RoleModelBehavior

⏹Doesnotencourageopenexpressionsofdiverseideasandopinions

⏹Adaptscoachingandleadershipstyletotheneedsofindividuals

⏹Championsthecapabilitiesanduniquetalentsofothersanddevelopstheirself-confidence

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Pleasegivesomedirectionastothefocusofthisone.

Learnfromyoursharedsuccessesandfailures

Exampleof

IneffectiveBehavior

Exampleof

EffectiveBehavior

Exampleof

RoleModelBehavior

⏹Blamesothersorsituationforfailureanddoesnotanalyzeownbehaviorandresults

⏹Acceptsresponsibilityforfailuresandanalyzesmistakesinordertoimproveperformance

⏹Treatsmistakesofselfandothersaslearningopportunities

⏹Addressesproblemsbutdoesnotrecognizeorrewardsuccesses

⏹Recognizesandrewardspositivecontributionsandaddressesproblemsconstructively

⏹Strivestocontinuallybringoutthebestinothers,andreinforcespositivechangesinbehavior

⏹Failstocelebrate