酒店管理筹建酒店筹建酒店筹建总经理检核作业表叶予舜.docx
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酒店管理筹建酒店筹建酒店筹建总经理检核作业表叶予舜
GENERALMANAGER'SHOTELHANDOVERCHECKLIST
GENERALMANAGER'SHOTELHANDOVERCHECKLIST
INDEX
SectionPage
A.InterviewBetweenIncomingandOutgoingGeneralManager3-6
B.InterviewwithPersonnelManager7–9
C.InterviewwithController/ChiefAccountant10-12
D.InterviewwithFrontOfficeManager13
E.InterviewwithExecutiveHousekeeper14-16
F.InterviewwithFoodandBeverageManager17-19
G.InterviewwithExecutiveChef20
H.InterviewwithSalesDirector/Manager21-22
I.InterviewwithChiefEngineer23-24
J.InterviewwithSecurityChief25-26
K.InterviewwithPurchasingManager27
L.InterviewwithResidentManager/ExecutiveAssistantManager28
A.INTERVIEWBETWEENINCOMINGANDOUTGOINGGENERALMANAGER
OK
Action
Action
Date
Remarks
1.ReviewofowningCompanymatters:
a.Hotelagreement（operating&management,orlease）
b.OwningCompanyorganization（who'swho）
c.RelationwithOwningCompany:
d.InternalOwningCompanyrelationship
e.OwningCompanyfile（problem,howtohandlesame）
f.Equitypositionofowners.
AreBoardmembersmanagementemployees?
Whohasapprovalauthority?
g.CapitalexpensebudgetprocedurewithOwningCompany
h.Rehabilitation/renovationagreementorplansinprogress
i.Boardmeetingtimetableandpreviousminutesoverview
j.ReviewoutstandingorpendingOwningCompanymatters
k.Tradinghotel/OwningCompanyeventsandcourtesiesextendedtoBoardmembersandOwningCo.employees
l.EstablishdateforpresentationofincomingGMtoBoard
2.AdministrativeandGeneral
a.Organizationchart
b.Outlineunionagreement（effectivedates,relationship）
c.Powerofattorney
d.Lawyer（reviewpendingitems,givelegalupdate）
e.Shopleases:
（1）Outlineeachleaseagreement
（2）Reviewhotel/shoprelationship,problemspolicies
（3）Meetshopowners
OK
Action
Action
Date
Remarks
f.Outlinecontractsforutilities,entertainmentandothers
g.Reviewhotel/bankrelationship,financialstatus
h.Annualbudgetandforecasts;reviewandidentifyproblemareas
i.MarketingPlan
j.FinancialStatement
k.Goals/incentiveplan
l.Administrativecalendar（anyproblemareas）
m.Complaintsandmethodofhandlingsame
n.DepartmentHeadMeetings（time,format,history）
o.StaffCommittees:
（1）Budget
（2）Credit
（3）Executive-Dotheymeet?
（4）WorkPlaceHealth&Safety-Aretheyeffective?
（5）Environment-Whathasbeentheir
（6）CostSaving/LossPreventioncontribution?
（7）StaffWelfare
p.Departmenttrainingprogramsunderwayorplanned
q.Capitalexpenditurebudgetandlargepurchaseordersoutstanding
r.Signatureauthorizationcardsforbankaccounts
s.WhoisauthorizedtosignENTchecksinhotel?
t.Reviewspecialfestivaldays,holidays,promotions;historyandrecommendations
u.Insurancecoveragereview:
（1）WorkersCompensation
（2）IndustrialSpecialRisks-includingmaterialdamage,ConsequentialLosscausedbyFire,Earthquake,SubterraneanVolcanicEruption,ActionofSea/TidalSurgeetc...covering:
-Building,Plant,Machinery,Furniture,Fixture,
Fittingsandallothercontents.
-Landscaping
-Reinstatementcost
-Removalofdebris
OK
Action
Action
Date
Remarks
-Accidentaldamage
-Theftofproperty
-Moneyintransitandonpremise
-Propertyintransit
-Fidelityguarantee
-Businessinterruptionwithconsequentiallossof
revenueandprofit
-Claimpreparationfees
-Additionalincreasedcostofworking
（3）ComprehensiveGeneralandProductLiability
-Primarylayer（accordingtoManagement
Contract）
-Secondarylayer
-BassUmbrellaCoveroverandabove
（4）MechanicalandElectricalBreakdownoffixedplantmachineryandboilers
（5）Electronic（EDP）includingdatarestoration
（6）PlateGlassdoorsandwindows
（7）Motorsvehicles
（8）EmployeesandGueststransportation
（9）Inventories
v.Reviewsafecombinationpolicyforhotelsafe
w.ReviewpolicyonGM'skeys
x.Hotelcar（s）policy;whocanuse?
whocontrols?
y.GeneralManager’ssecretary
aa.Professional/social/fraternalmemberships
bb.Safetydepositboxatlocalbank
cc.Businesscards,specialinvitations,
dd.complimentcards
ee.GM'scityledgeraccountpolicy
ff.GMapartment:
Inventory
gg.Knownexceptionsto
hh.Knownbutnotbudgetedcapitalexpenseitemsneeded
ii.Fullinspectionreport,allareasofhotel
jj.ReviewsignoffGMapartmentandofficeInventory
kk.Fullexaminationofhotelfloorplansanddrawings
ll.Interviewwithhoteldoctorregeneralhealthofhotelemployeesandspecificallyofindividualdepartmentheads
mm.Labourrelationsshouldbediscussedbyincoming/outgoingGM'sandPersonnelManager
3.LocalStatusInformationandBackground:
a.Localhotelassociations
b.HotelLicenses（liquor,business,occupancy,etc.）
c.Performingrightsagreementsonmusicroyalties
OK
Action
Action
Date
Remarks
d.StateoftheNation,includinglocalpoliticalsituation（ifappropriate）
e.Localcustomsandculture（do'sanddont's）
f.Hotelhistory（anniversarydate,traditionalevents）
g.Pre-openingfile（ifapplicable）
h.HandoverupdatedGM'saddressbook
i.Currencycontrolcentralbank,ifapplicable
j.Detailsofanyforeignexchangeregulations
k.Tourismsurveyofcityand/orcountry
l.Importrestrictionsandevaluationofimpactonoperations
m.Detailsofexistingorproposedpricecontrols
n.Statusoflocalunions
4.ManualsInventory:
（Note:
Ifanyofthemanualsismissing,facsimileadviceistobesentimmediatelytoCorporateOffice.）
GeneralManager's
Numberofcopy
GeneralManager'sHandoverCheckList
HotelOpeningCheckList
HumanResourcesManual
FrontOfficeManual
Food&BeverageManual
HousekeepingManual
Pre-openingFinanceManual
AccountingStandardManual
Pre-openingTrainingManual
Pre-openingPersonnelManual
SalesManual
PublicRelationManual
HotelPolicyManual
EmergencyManual
ManagerOnDutyManual
B.INTERVIEWWITHPERSONNELMANAGER
OK
Action
Action
Date
Remarks
1.PersonnelManager'sbackground,experienceandpersonalgoals
2.Completepersonnellistingincludingname,position,salary,date
andamountoflastincrease,dateofhire,andwhetheraunion
position
3.Readdepartmentheads'personnelfiles
4.Personnelpolicies:
a.Hoursperweekworked
b.Hoursperweekworked
c.Hoursperweekworked
d.Vacationpolicy
e.Nationalandreligiousholidays
f.Hiringpolicy
g.Layoffpolicy
h.Firingpolicy
i.Sicknessprocedure
j.Disabilityprocedure
k.Overtimepolicy
l.Bonuspolicy,ifapplicable（endofyear,etc.）
m.Severancepay
n.Staffhousing
o.Wholivesinhotel;name（s）/roomnumber（s）
p.Whoeatswhere?
Dependentmealspermitted
q.Stafftransportation
r.Transferpossibilitiesorpromises
5.Expatriatestaff:
a.Expatriatepromises
b.Transferpossibilities
c.ContractStatus
d.Vacationstatus
e.Privileges
f.Probablepromotions
g.Trainingforlocalemployeereplacementofexpatriates
OK
Action
Action
Date
Remarks
6.Laborlawsandregulations:
a.Minimumwage
b.Minimumworkingage
c.Retirementage:
mandatory?
d.Restrictionsonemployment
e.Accidentanddisabilityinsurancecoverage
7.Privilegesandbenefits:
a.Departmentheadprivileges（pool,stewardsales,etc.）
b.Employeeprivileges（meals,cityledger,etc.）
c.Unionbenefits
d.Medicalinsuranceandrelatedbenefits
e.Cashadvances,loans,uniformallowanceandthelike
f.Pensionorretirementplanorpolicy
g.Otherbenefits
8.Staffwelfare:
a.Committeecontributiontostaffwelfare
b.Activi
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