如何做好一名ktv主管How to be a KTV supervisor.docx

如何做好一名ktv主管How to be a KTV supervisor.docx

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如何做好一名ktv主管HowtobeaKTVsupervisor

如何做好一名ktv主管（HowtobeaKTVsupervisor）

HowtobeaKTVsupervisor?

I.manpowercontrol

1,10minutesaheadoftheregularmeetingarea,toparticipateinregularsessions.

A,designatedcadrespreparepens,lighters,orders,consumptionconfirmation,carriedtotheregularareaforpayment.

B,watercadresadvanceunderstandingwellonthedayofpromotionorsaleofcommodityinformationreportedthemainshiftsupervisormeetingforpropaganda.

2,regularmeeting:

Aandcheckgroomingisinlinewithcompanyrequirements

B,physicalfitnesstraining

C,postarrangement

D,recordmeetingpropagandamatters

3,on-linehandover:

Aunderstandingofenergyuse,machinery,assets

B,customerstatus

C,boxnumberandconsumptionstatus

D,hygienicenvironment

4,inoperation:

A,stationpersonnelcapital,language,gestures,bowoutdegreeofnormativeguidelines

B,servicebellrunningintime

C,walkietalkiecopy:

（1）thewordingof"trouble,please,thankyou"

（2）prohibitimproperinsertionandgrab

（3）viceconnection:

turnonthemachinetosend（number,consumptionform）;visitorsremind,withwinereminder

（4）copytothefrontdeskafterpaymentandmakesuretheareaisknown

（5）buyfromthebox,copytothefrontdesktoknowandshutdownandturnoffthepower

D,buythefirsttimefromtheboxtoremindguestsforgetaboutbelongings,andchecktheboxassets,appliancesintegrity,turnoffthepowersupply,airconditioning,lighting

E,boxtour:

（1）assetinspection

（2）tounderstandtheconsumptionstatusandsing

（3）tablefinishing;

（4）thenumberofpeoplecheckedis100%correct,andtheattentionofvisitorsisespeciallyimportant

（5）theimplementationofthetourschedule;

SubmittheF,thespecialsituationofpreparation（timelinessofcustomerintelligence,undergo）

IrregularpromotionsforG,drinksandpromotionalitems

H,diningarrangementanddiningenvironment,timecontrol

TheconsciousmaintenanceofIanditssurroundings

J,timelydeliveryandqualitysupervision

5,beforetheassemblyline:

30minutesaheadoftimetodothecorrespondinghandoverpreparation

6,offlinehandover:

A,implements,assets

B,customerstatus

C,thenumberofpassengerswithboxunderstanding

D,environmentalsanitation

7,participateinofflinemeetings

Executivefocus:

A,setupserviceconsciousnessinshift,andstrengthenserviceinitiative

B,strengthenthetour,supervisethenuclear,andfundamentallyreducetheoccurrenceofguestdissatisfaction

C,strengthenservicedetailstandardizationoperation

D,arrangingtheteachingandtrainingofshiftpersonnel

E,regularinterviewwork,understandingofstaffwork,mentalityandlivingconditions

F,shiftsummary,specifythefocusofrecentwork

G,theschoolcanassess,improveserviceskills

H,dynamichumanresourceallocation

Two,financialcontrol

1,billingrequirements

A,guestsignature,confirmconsumption

B,operationcadresignatureconfirmation

C,swipecard,signedbytheoperatoronthecard

D,preordersheetandheadercheckmustbepostedtothesupervisoronthefrontdeskforsignatureatthefirsttime

E,cashadvanceandprepurchasemustbereportedtothesupervisorforapproval

F,entryorders,billingstatements,creditcardbills,orderorders,andconsumptionconfirmations

G,partofthebilltopaycorkagefeeandsignontheshiftsupervisorknowonthelisttoconfirm

H,ifrequired,vouchersandbillsmustbesignedbythesupervisor.Whenthebillisfilled,thereasonsforthefillingshallbestated

2,drinkslist

Aandwinelistmustbesignedbytheguest,andcannotbereturnedtotheguest

B,aunitarytriplewhitewine,thestockexchange,thestockexchangeofyellowwater,redontheguestroombyroomsinglenuclearpersonnel

C,seetheyellowwatersinglemealpreparation,seethecomputersinglemeal,indicatingtheproductiontimeintheYellowlist（thespacebetweenmeals）

D,whenyouorderyourmeal,fillinthenameandtimeofmeal

E,inadditiontospecialcircumstances（reporttoshiftsupervisor）.Theroomrateissettledwhentheguestleaves

3.Operatingincome:

Boxfare

A,daylightactivities:

（1）frontdeskcalllist:

*enteraccordingtotheactualnumberofguests（ifthenumberislessthan3persons,enterby3persons,andbesuretoexplainclearlytotheguestwhensendingtheroomatthesametime）

*thenumberofvisitorsarrivingintime

*setup3hoursafterboot

（2）outfield:

Accordingtothetourschedule,10minutesinadvancetoaskwhethertheguestscontinuedsinging

Bandtimeconsumption:

（1）explainthecurrentperiodandtheconsumerpriceduringthenextperiod

（2）iftheguestisinfrontofthebox,itsays"Xhours",thefrontdeskwillfillinthetimeontheStartupmenuandremindtheguestwhethertopaythebillinthelast10minutes

C,promotions:

（1）explainfeesettlementto02:

00,02:

00-06:

00iscomplimentarysing

（2）21:

00tookoffshiftinconsumption,caninformconsumptionactivities

（3）at23:

00,arrangeforcadrestoentertheboxtoaskforactivities

（4）at23:

40,thefrontdeskofferspreferentialactivitiesforconsumption,exceptforthegueststorequestthetimeconsumption

D,preferentialactivities,timeconsumption,frontdesk,housingprinciple

（1）accordingtotheactualnumberofguests

（2）accordingtotheactualneedsoftheguests

（3）theprincipleofdaylightconsumption;

*accordingtothenumberofguestscombinedwiththeappropriatebox

*whenbusystalls,accordingtothereservationstatuscanbeadjustedbeforetheboxintheformofdistribution

E,checkout

（1）buyinadvance;

*notifysupervisorondutyandoperateuponagreement

*whenguestsbuyoff,theareainformsthefrontdeskandshutsoffforthefirsttime

（2）cabinetbuying;

*reporttoshiftsupervisor

*takegueststothefrontdeskandhandovertotheticketholders

*afterthecabinetisfinished,theinterphoneiscopiedtothearea

（3）buynow;

*pulloutthebillasrequired

*bythedesignatedcadrestopaybox（nochange）

*askforasinglenotewhenyoupaythebill

*copytothefrontdeskafterpayment

F,paythebill

（1）singinglist

（2）running,avoidingguestswaitingforalongtime

（3）squatmustbeusedinthebox

（4）asktheguesttosignandconfirmtheconsumption

4,nonoperatingincome

A,garbagefee

（1）thedesignatedcadreshallberesponsiblefortakinginventorywiththereturnedpersonnelandcompletingthedetailedlistofwastecollectionandsignedbythesupervisoronduty

（2）signthepriceaccordingtothecompanycontracttocarryontherecycling

B,tips,aparagraph

（1）thefirsttimetothefrontdesk,enterthecomputerandreporttotheshiftsupervisor

（2）thecomputerishandedoverandhandedovertotheperson

（3）theshiftsupervisorcompletestheregistrationandconductsastatisticsevery10days

（4）ifanypersonwhofailstoturninthematterintimeshallbeseverelypunishedaccordingtotherelevantregulationsofthecompany

C,bottleopeningfee

（1）onthegroundfloortoseeguestswithwinetimelycopytoknowthefloor

（2）mustcollectaccordingtothestandard,andfillintheorderform,handintothefrontdesktoenter,andincaseofspecialcircumstances,reporttothesupervisorforduty

（3）watertochargeacorkagefeeboxcanofferacup,ice,diceandotheritems

（4）thefrontdeskwillbeputintothecomputerintime.Ifyouneedtohanditin,pleasereportittotheshiftsupervisorfirst

D,compensation

（1）touriffoundguestspayforvirtualitemsdamaged

（2）checktheboxassetsforthefirsttimewhentheguestsbuythegoods.Ifthereisanydamagedarticles,makeaclaimintime

（3）incaseofspecialcircumstances,itshallbereportedtothesupervisorforapproval

（4）thefeeshouldbefilledoutandorderedtobesentintothecomputerbythefrontdesk

Three,assets,goodscontrol

1,on-line

A,withthelastshifttodoagoodjob,carefulinspectionofequipment,assetsstatus

B,withthebox,thetransferofgoods

C,publicareaassetsintegrity

2,inoperation

A,checkouttheboxforthefirsttimetochecktheintegrityoftheassets（tools,boxes,equipment,cups,appliances）

Bchecktheassetsoftheboxduringthetour

C,buythebox,turnoffthepowerintime

D,security

*Patrol:

maincontrol,airconditioningroom,powerdistributionroom,fireextinguisher

*No,halfamonthtodofireextinguisherspressuretestregistrationform

Eregularcleaningandmaintenanceoffacilities

*airoutlet,newtuyere/twotimesamonth

*kitchenventilation/dailycleaning

*alwaysclearbox/twotimesamonth

*firebox/onceamonth

*sprinklerhead,smokedetector/onceamonth

*fireextinguishers,boxes,onceamonth

*publicareasonceaday

3,whenoffline

A,30minutesbeforetheassemblyline,readytohandover,statistics,equipment,assets

B,statisticsrepairsituation,handoverthenextshift

Repairitems

A,beforetherepair,checkthefaultphenomenonistrue

Bfillintherepairreport（Engineering,technology）accordingtotheproject

C,repairandrepairitemsneedtobereturnedtothestoreandrepairbacksinglecheck,afterconfirmationbackorstandby

D,doagoodjobintheuseofspareparts,management,registrationofwork

E,completestheregistrationformworktotheboxmachinerybreakdown

FstatisticsonthemaintenanceitemsthatarerequestedbytheDepartmentforweeklyreportingandnotresolved（everySaturday）

G,suchasrepairitemscannotberepaired,needtobescrapped,thenfilloutthescraplist,accordingtotherelevantprovisionsofthecompanytestingprocessing

Consumablegoods

A,adesignatedpersonforregistrationp