如何做好一名ktv主管How to be a KTV supervisor.docx

1、如何做好一名ktv主管How to be a KTV supervisor如何做好一名ktv主管（How to be a KTV supervisor）How to be a KTV supervisor?I. manpower control1, 10 minutes ahead of the regular meeting area, to participate in regular sessions.A, designated cadres prepare pens, lighters, orders, consumption confirmation, carried to the

2、regular area for payment.B, water cadres advance understanding well on the day of promotion or sale of commodity information reported the main shift supervisor meeting for propaganda.2, regular meeting:A and check grooming is in line with company requirementsB, physical fitness trainingC, post arran

3、gementD, record meeting propaganda matters3, on-line handover:A understanding of energy use, machinery, assetsB, customer statusC, box number and consumption statusD, hygienic environment4, in operation:A, station personnel capital, language, gestures, bow out degree of normative guidelinesB, servic

4、e bell running in timeC, walkie talkie copy:(1) the wording of trouble, please, thank you(2) prohibit improper insertion and grab(3) vice connection: turn on the machine to send (number, consumption form); visitors remind, with wine reminder(4) copy to the front desk after payment and make sure the

5、area is known(5) buy from the box, copy to the front desk to know and shut down and turn off the powerD, buy the first time from the box to remind guests forget about belongings, and check the box assets, appliances integrity, turn off the power supply, air conditioning, lightingE, box tour:(1) asse

6、t inspection(2) to understand the consumption status and sing(3) table finishing;(4) the number of people checked is 100% correct, and the attention of visitors is especially important(5) the implementation of the tour schedule;Submit the F, the special situation of preparation (timeliness of custom

7、er intelligence, undergo)Irregular promotions for G, drinks and promotional itemsH, dining arrangement and dining environment, time controlThe conscious maintenance of I and its surroundingsJ, timely delivery and quality supervision5, before the assembly line: 30 minutes ahead of time to do the corr

8、esponding handover preparation6, offline handover:A, implements, assetsB, customer statusC, the number of passengers with box understandingD, environmental sanitation7, participate in offline meetingsExecutive focus:A, set up service consciousness in shift, and strengthen service initiativeB, streng

9、then the tour, supervise the nuclear, and fundamentally reduce the occurrence of guest dissatisfactionC, strengthen service detail standardization operationD, arranging the teaching and training of shift personnelE, regular interview work, understanding of staff work, mentality and living conditions

10、F, shift summary, specify the focus of recent workG, the school can assess, improve service skillsH, dynamic human resource allocationTwo, financial control1, billing requirementsA, guest signature, confirm consumptionB, operation cadre signature confirmationC, swipe card, signed by the operator on

11、the cardD, pre order sheet and header check must be posted to the supervisor on the front desk for signature at the first timeE, cash advance and pre purchase must be reported to the supervisor for approvalF, entry orders, billing statements, credit card bills, order orders, and consumption confirma

12、tionsG, part of the bill to pay corkage fee and sign on the shift supervisor know on the list to confirmH, if required, vouchers and bills must be signed by the supervisor. When the bill is filled, the reasons for the filling shall be stated2, drinks listA and wine list must be signed by the guest,

13、and cannot be returned to the guestB, a unitary triple white wine, the stock exchange, the stock exchange of yellow water, red on the guest room by room single nuclear personnelC, see the yellow water single meal preparation, see the computer single meal, indicating the production time in the Yellow

14、 list (the space between meals)D, when you order your meal, fill in the name and time of mealE, in addition to special circumstances (report to shift supervisor). The room rate is settled when the guest leaves3. Operating income:Box fareA, daylight activities:(1) front desk call list:* enter accordi

15、ng to the actual number of guests (if the number is less than 3 persons, enter by 3 persons, and be sure to explain clearly to the guest when sending the room at the same time)* the number of visitors arriving in time* set up 3 hours after boot(2) outfield:According to the tour schedule, 10 minutes

16、in advance to ask whether the guests continued singingB and time consumption:(1) explain the current period and the consumer price during the next period(2) if the guest is in front of the box, it says X hours, the front desk will fill in the time on the Startup menu and remind the guest whether to

17、pay the bill in the last 10 minutesC, promotions:(1) explain fee settlement to 02:00, 02:00-06:00 is complimentary sing(2) 21:00 took off shift in consumption, can inform consumption activities(3) at 23:00, arrange for cadres to enter the box to ask for activities(4) at 23:40, the front desk offers

18、preferential activities for consumption, except for the guests to request the time consumptionD, preferential activities, time consumption, front desk, housing principle(1) according to the actual number of guests(2) according to the actual needs of the guests(3) the principle of daylight consumptio

19、n;* according to the number of guests combined with the appropriate box* when busy stalls, according to the reservation status can be adjusted before the box in the form of distributionE, checkout(1) buy in advance;* notify supervisor on duty and operate upon agreement* when guests buy off, the area

20、 informs the front desk and shuts off for the first time(2) cabinet buying;* report to shift supervisor* take guests to the front desk and hand over to the ticket holders* after the cabinet is finished, the interphone is copied to the area(3) buy now;* pull out the bill as required* by the designate

21、d cadres to pay box (no change)* ask for a single note when you pay the bill* copy to the front desk after paymentF, pay the bill(1) singing list(2) running, avoiding guests waiting for a long time(3) squat must be used in the box(4) ask the guest to sign and confirm the consumption4, non operating

22、incomeA, garbage fee(1) the designated cadre shall be responsible for taking inventory with the returned personnel and completing the detailed list of waste collection and signed by the supervisor on duty(2) sign the price according to the company contract to carry on the recyclingB, tips, a paragra

23、ph(1) the first time to the front desk, enter the computer and report to the shift supervisor(2) the computer is handed over and handed over to the person(3) the shift supervisor completes the registration and conducts a statistics every 10 days(4) if any person who fails to turn in the matter in ti

24、me shall be severely punished according to the relevant regulations of the companyC, bottle opening fee(1) on the ground floor to see guests with wine timely copy to know the floor(2) must collect according to the standard, and fill in the order form, hand in to the front desk to enter, and in case

25、of special circumstances, report to the supervisor for duty(3) water to charge a corkage fee box can offer a cup, ice, dice and other items(4) the front desk will be put into the computer in time. If you need to hand it in, please report it to the shift supervisor firstD, compensation(1) tour if fou

26、nd guests pay for virtual items damaged(2) check the box assets for the first time when the guests buy the goods. If there is any damaged articles, make a claim in time(3) in case of special circumstances, it shall be reported to the supervisor for approval(4) the fee should be filled out and ordere

27、d to be sent into the computer by the front deskThree, assets, goods control1, on-lineA, with the last shift to do a good job, careful inspection of equipment, assets statusB, with the box, the transfer of goodsC, public area assets integrity2, in operationA, check out the box for the first time to

28、check the integrity of the assets (tools, boxes, equipment, cups, appliances)B check the assets of the box during the tourC, buy the box, turn off the power in timeD, security* Patrol: main control, air conditioning room, power distribution room, fire extinguisher* No, half a month to do fire exting

29、uishers pressure test registration formE regular cleaning and maintenance of facilities* air outlet, new tuyere / two times a month* kitchen ventilation / daily cleaning* always clear box / two times a month* fire box / once a month* sprinkler head, smoke detector / once a month* fire extinguishers,

30、 boxes, once a month* public areas once a day3, when offlineA, 30 minutes before the assembly line, ready to hand over, statistics, equipment, assetsB, statistics repair situation, handover the next shiftRepair itemsA, before the repair, check the fault phenomenon is trueB fill in the repair report

31、(Engineering, technology) according to the projectC, repair and repair items need to be returned to the store and repair back single check, after confirmation back or standbyD, do a good job in the use of spare parts, management, registration of workE, completes the registration form work to the box

32、 machinery breakdownF statistics on the maintenance items that are requested by the Department for weekly reporting and not resolved (every Saturday)G, such as repair items can not be repaired, need to be scrapped, then fill out the scrap list, according to the relevant provisions of the company testing processingConsumable goodsA, a designated person for registration p