运营管理 考试题库krajewskiom9tif14.docx
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运营管理考试题库krajewskiom9tif14
Chapter
14
OperationsPlanningandScheduling
TRUE/FALSE
1.Operationsplanningandschedulingistheprocessofmakingsuredemandandsupplyplansareinbalance.
1Answer:
True
2Reference:
Introduction
3Difficulty:
Easy
4Keywords:
operationsplanningandscheduling,demand,supply
5
2.Theoperationsplanningandschedulingprocessmovesfromtheshorttermschedulingleveltotheaggregatelevel.
6Answer:
False
7Reference:
Introduction
8Difficulty:
Easy
9Keywords:
operationsplanningandscheduling,aggregatelevel,shorttermschedulinglevel
3.Aproductfamilyisagroupofcustomers,services,orproductsthathavesimilardemandrequirementsandcommonprocesses,labor,andmaterialsrequirements.
10Answer:
True
11Reference:
StagesinOperationsPlanningandScheduling
12Difficulty:
Moderate
13Keywords:
productfamily
4.Thebestmixoffull-andpart-timeemployeesisasalesandoperationsplanningdecision.
14Answer:
True
15Reference:
StagesinOperationsPlanningandScheduling
16Difficulty:
Moderate
17Keywords:
salesandoperationsplanningdecisions,labormix,full-time,part-time
5.Thesalesandoperationsplantypicallyhasaone-yearplanninghorizon.
18Answer:
True
19Reference:
StagesinOperationsPlanningandScheduling
20Difficulty:
Moderate
21Keywords:
salesandoperationsplan,planninghorizon
22
6.
Amanufacturingfirm’ssalesandoperationsplangeneratesbothproductionplanandastaffingplan.
23Answer:
True
24Reference:
StagesinOperationsPlanningandScheduling
25Difficulty:
Moderate
26Keywords:
salesandoperationsplan,productionplan,staffingplan
27
7.Aservicesfirm’ssalesandoperationsplangeneratesbothproductionplanandastaffingplan.
28Answer:
False
29Reference:
StagesinOperationsPlanningandScheduling
30Difficulty:
Moderate
31Keywords:
salesandoperationsplan,productionplan,staffingplan
32
8.Schedulingistheday-to-dayallocationofresourcestoaccomplishspecifictasks.
33Answer:
True
34Reference:
StagesinOperationsPlanningandScheduling
35Difficulty:
Easy
36Keywords:
scheduling,allocationofresources,tasks
9.Amasterproductionscheduleisaschedulethatspecifiesthetiming,size,andsequenceofproductionforaggregatedproductfamilies.
37Answer:
False
38Reference:
StagesinOperationsPlanningandScheduling
39Difficulty:
Moderate
40Keywords:
masterproductionschedule
41
10.Oneobjectiveofasalesandoperationsplanistominimizechangesinproductionrates.
42Answer:
True
43Reference:
ManagingDemand
44Difficulty:
Moderate
45Keywords:
salesandoperationsplan,objectives
11.Complementaryproductsareactionsthatattempttomodifydemandand,consequently,resourcerequirements.
46Answer:
False
47Reference:
ManagingDemand
48Difficulty:
Moderate
49Keywords:
complementaryproducts
12.Somewaystomanagedemandincludebuildinganticipationinventoriesofgoodsandhiringorlayingoffemployees.
50Answer:
False
51Reference:
ManagingDemand
52Difficulty:
Moderate
53Keywords:
anticipationinventories,workforceadjustments
13.
Revenuemanagementisawaytomanagedemandbyvaryingpriceattherighttimeforvariouscustomersegmentstomaximizerevenuesgeneratedfromexistingsupplycapacity.
54Answer:
True
55Reference:
ManagingDemand
56Difficulty:
Moderate
57Keywords:
revenuemanagement,pricevariations,existingsupplycapacity
14.Anticipationinventoryisusedtoabsorbunevenratesofdemandorsupply.
58Answer:
True
59Reference:
SalesandOperationsPlans
60Difficulty:
Moderate
61Keywords:
anticipationinventory
62
15.Onedistinctionbetweenmanufacturingandservicesthataffectssalesandoperationsplansisthatserviceshavedifficultycreatinginventoriesinanticipationofunevendemand.
63Answer:
True
64Reference:
SalesandOperationsPlans
65Difficulty:
Moderate
66Keywords:
service,anticipationinventory
16.Undertimeisthesituationthatoccurswhenemployeesdonothaveenoughproductiveworkfortheregular-timeworkdayorworkweek.
67Answer:
True
68Reference:
SalesandOperationsPlans
69Difficulty:
Moderate
70Keywords:
undertime,regulartime
17.Alevelstrategymatchesdemandduringtheplanninghorizonbyvaryingeithertheworkforcelevelortheoutputrate.
71Answer:
False
72Reference:
SalesandOperationsPlans
73Difficulty:
Moderate
74Keywords:
leveloutputstrategy
18.Onetypeofcostconsideredwhenpreparingasalesandoperationsplanisinventoryholdingcost.
75Answer:
True
76Reference:
SalesandOperationsPlans
77Difficulty:
Moderate
78Keywords:
salesandoperationsplanning,inventoryholdingcost
19.Onceademandforecasthasbeenenteredintoasalesandoperationsplan,itcannotbeupdatedsinceitwouldskewtheprocessresults.
79Answer:
False
80Reference:
SalesandOperationsPlans
81Difficulty:
Easy
82Keywords:
salesandoperationsplanningprocess,demandforecast
20.
Thespreadsheetapproachtosalesandoperationsplanningforaservicesproviderincludesinventorycostsasonefactortobeconsidered.
83Answer:
False
84Reference:
SalesandOperationsPlans
85Difficulty:
Easy
86Keywords:
spreadsheet,salesandoperationsplanning,inventorycosts
21.Schedulinginvolvesgeneratingaworkscheduleforemployeesorsequencesofjobsorcustomersatworkstations.
1Answer:
True
2Reference:
Scheduling
3Difficulty:
Moderate
4Keywords:
scheduling,workschedule,sequencesofjobs
22.TheGanttchartcanbeusedasatoolforsequencingworkonmachinesandmonitoringitsprogress.
5Answer:
True
6Reference:
Scheduling
7Difficulty:
Easy
8Keyword:
Gantt
9
23.Arotatingschedulecallsforeachemployeetoworkthesamedaysandhourseachweek.
10Answer:
False
11Reference:
Scheduling
12Difficulty:
Moderate
13Keywords:
rotatingschedule
24.Afixedschedulegiveseachemployeethenextemployee’sschedulethefollowingweek.
14Answer:
False
15Reference:
Scheduling
16Difficulty:
Easy
17Keywords:
fixedschedule
25.Jobsprocessedusingthefirst-come-first-servedpriorityrulestillpermitsthemtobeexpedited.
18Answer:
True
19Reference:
Scheduling
20Difficulty:
Moderate
Keywords:
first-come-first-served,FCFS,priorityrules,expediting
26.Earliestduedate（EDD）isapriority-sequencingrulethatstatesthejobrequiringtheshortestprocessingtimeisthenextjobtobeprocessed.
21Answer:
False
22Reference:
Scheduling
23Difficulty:
Moderate
24Keywords:
EDD,priority,sequence,early,due
27.
Flowtimeisonlythetimeajobspendsbeingprocessed,andexcludesanytimewaitingtobeprocessed,equipmentsetuptimeandtimespentmovingbetweenoperations.
25Answer:
False
26Reference:
Scheduling
27Difficulty:
Moderate
28Keyword:
flowtime
28.Advancedplanningandschedulingsystems（APS）seektooptimizeresourcesacrossthesupplychainandaligndailyoperationswithstrategicgoals.
29Answer:
True
30Reference:
Scheduling
31Difficulty:
Moderate
32Keywords:
APS,supplychain,strategicgoals
MULTIPLECHOICE
29.Asalesandoperationsplanforaservicefirmis:
a.astaffingplan.
b.aprocessplan.
c.anoperationsplan.
d.aproductionplan.
1Answer:
a
2Reference:
Introduction
3Difficulty:
Easy
4Keywords:
staffing,salesandoperationsplan
5
30.Asalesandoperationsplanforamanufacturingfirmthatcentersonmanufacturingratesandinventoryholdingsis:
a.astaffingplan.
b.aproductionplan.
c.anoperationsplan.
d.aprocessplan.
1Answer:
b
2Reference:
Introduction
3Difficulty:
Easy
4Keywords:
production,salesandoperationsplan
31.Whichoneofthefollowingstatementsaboutsalesandoperationsplanningisbest?
a.Aproductionplangenerallyfocusesonproductionratesandinventoryholdings,whereasastaffingplanfocusesonstaffingandotherlabor-relatedfactors.
b.Supplyoptionsareactionsthatadjustdemandpatterns.
c.Operationsandmarketingaretheonlytwofunctionalareasthatsupplyinputsfordevelopingproductionandstaffingplans.
d.Alevelstrategystabilizesinventorylevelsbyadjustingproductionratesorstafflevelstomatchdemandlevelsovertheplanninghorizon.
1Answer:
a
2Reference:
Multiplesections
3Difficulty:
Moderate
4Keywords:
productionplan,staffingplan,salesandoperationsplan
32.
Whichoneofthefollowingstatementsaboutmanagerialinputstoproductionandstaffingplansisbest?
a.Financeprovideslaborandmachinestandards.
b.Humanresourcesprovidethetrainingcapacityandlabor-marketconditions.
c.Marketingprovidesthescheduleofsalesassociates..
d.Materialsprovidethecurrentstaffinglevel.
1Answer:
b
2Reference:
OperationsPlanningandSchedulingAcrosstheOrganization
3Difficulty:
Moderate
4Keywords:
productionplan,staffingplan,salesandoperationsplan,managerialinputs
33.Whichoneofthefollowingstatementsconcerningproductionandstaffingplansisbest?
a.Aggregationcanbeperformedalongthreedimensions:
productfamilies,labor,andtime.
b.Astaffingplanistheintermediatelinkbetweenthebusinessplanandthemasterproductionschedule.
c.Productionplansarebasedprimarilyoninformationfromthemasterproductionplan.
d.Amasterproductionscheduleisaprojectedstatementofincome,costs,andprofits.
1Answer:
a
2Reference:
StagesinOperationsPlanningandScheduling
3Difficulty:
Moderate
4Keywords:
productionplan,staffingplan,salesandoperationsplan
5
34.WhichofthefollowingisNOTatypicalproductfamily?
a.Agroupofcustomers.
b.Agroupofproducts.
c.Agroupofservices.
d.Agroupofsuppliers.
1Answer:
d
2Reference:
升级会员 