运营管理 考试题库krajewskiom9tif01.docx

运营管理 考试题库krajewskiom9tif01.docx

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运营管理考试题库krajewskiom9tif01

Chapter

1

CompetingwithOperations

TRUE/FALSE

1.Operationsmanagementreferstothedirectionandcontrolofinputsthattransformprocessesintoproductsandservices.

Answer:

True

Reference:

OperationsManagementAcrosstheOrganization

Difficulty:

Easy

Keywords:

operationsmanagement,inputs,process,transformation

2.Asafunctionalareaofabusiness,Operationstranslatesmaterialsandservicesintooutputs.

Answer:

True

Reference:

OperationsManagementAcrosstheOrganization

Difficulty:

Easy

Keywords:

operationsmanagement,inputs,process,transformation

3.ThethreemainlinefunctionsofanybusinessincludeOperations,FinanceandMarketing.

Answer:

True

Reference:

OperationsManagementAcrosstheOrganization

Difficulty:

Easy

Keywords:

operationsmanagement,inputs,process,transformation

4.SupportfunctionsinanorganizationincludeOperations,FinanceandMarketing.

Answer:

False

Reference:

OperationsManagementAcrosstheOrganization

Difficulty:

Easy

Keywords:

operationsmanagement,inputs,process,transformation

5.SupportfunctionsinanorganizationincludeAccounting,HumanResourcesandEngineering.

Answer:

True

Reference:

OperationsManagementAcrosstheOrganization

Difficulty:

Easy

Keywords:

operationsmanagement,inputs,process,transformation

6.Aprocessinvolvestransforminginputsintooutputs.

Answer:

True

Reference:

AProcessView

Difficulty:

Easy

Keywords:

process,inputs,outputs

7.

Inputstoaprocesscanincludehumanresources.

Answer:

True

Reference:

AProcessView

Difficulty:

Easy

Keywords:

inputs,process,resources

8.Everyprocesshasacustomer.

Answer:

True

Reference:

AProcessView

Difficulty:

Easy

Keywords:

process,customer

9.Anestedprocessreferstoaprocesswithinaprocess.

Answer:

True

Reference:

AProcessView

Difficulty:

Easy

Keywords:

nestedprocess

10.Atthelevelofthefirm,serviceprovidersofferjustservicesandmanufacturersofferjustproducts.

Answer:

False

Reference:

AProcessView

Difficulty:

Moderate

Keywords:

manufacturing,service,similarity,goods,services

11.Attheprocesslevel,itismucheasiertodistinguishwhethertheprocessisprovidingaserviceormanufacturingaproduct.

Answer:

True

Reference:

AProcessView

Difficulty:

Moderate

Keywords:

manufacturingprocess,serviceprocess,goods,services

12.Inaserviceprocess,outputcanbeinventoried.

Answer:

False

Reference:

AProcessView

Difficulty:

Easy

Keywords:

manufacturingprocess,serviceprocess,inventory

13.Manufacturingprocessestendtobecapitalintensive,whileserviceprocessestendtobemorelaborintensive.

Answer:

True

Reference:

AProcessView

Difficulty:

Easy

Keywords:

manufacturingprocess,serviceprocess,capitalintensive,laborintensive

14.

Qualityismoreeasilymeasuredinaserviceprocessthaninamanufacturingprocess.

Answer:

False

Reference:

AProcessView

Difficulty:

Moderate

Keywords:

manufacturingprocess,serviceprocess,quality

15.Manufacturingprocessesusuallyhavelongresponsetimescomparedtoserviceprocesses.

Answer:

True

Reference:

AProcessView

Difficulty:

Moderate

Keywords:

manufacturingprocess,serviceprocess,responsetime

16.Contactwiththecustomerisusuallyhigherinamanufacturingprocessthaninaserviceprocess.

Answer:

False

Reference:

AProcessView

Difficulty:

Easy

Keywords:

manufacturingprocess,serviceprocess,customercontact

17.Acoreprocessisasetofactivitiesthatdeliversvaluetoexternalcustomers.

Answer:

True

Reference:

TheSupplyChainView

Difficulty:

Moderate

Keywords:

coreprocess,supplychain

18.Asupplychainisthecumulativeworkofafirm’sprocesses.

Answer:

True

Reference:

TheSupplyChainView

Difficulty:

Easy

Keywords:

process,supplychain

19.Thesupplierrelationshipprocessselectsthesuppliersofservices,materialsandinformation,whiletheorderfulfillmentprocessfacilitatesthetimelyandefficientflowoftheseitemsintothefirm.

Answer:

False

Reference:

TheSupplyChainView

Difficulty:

Moderate

Keywords:

supplierrelationship,process,orderfulfillmentprocess

20.Environmentalscanningreferstotheuniqueresourcesandstrengthsthatanorganization’smanagementconsiderswhenformulatingastrategy.

Answer:

False

Reference:

TheSupplyChainView

Difficulty:

Moderate

Keywords:

environmentalscanning,strategy

21.

Afirm’scorecompetenciesshoulddetermineitscoreprocesses.

Answer:

True

Reference:

TheSupplyChainView

Difficulty:

Easy

Keywords:

corecompetency,coreprocess

22.Competitiveprioritiesarethemeansbywhichoperationsimplementsthefirm’scorporatestrategies.

Answer:

False

Reference:

CompetitivePrioritiesandCapabilities

Difficulty:

Moderate

Keywords:

competitivepriority,corporatestrategy

23.Flexibilityisapossiblecompetitivepriority.

Answer:

True

Reference:

CompetitivePrioritiesandCapabilities

Difficulty:

Easy

Keywords:

flexibility,competitivepriority

24.Consistentqualityisnotimportanttotoday’sconsumers.

Answer:

False

Reference:

CompetitivePrioritiesandCapabilities

Difficulty:

Easy

Keywords:

consistentquality,competitivepriorities

25.Deliveryspeedismeasuredbytheelapsedtimebetweenreceiptofacustomer’sorderandfillingit.

Answer:

True

Reference:

CompetitivePrioritiesandCapabilities

Difficulty:

Moderate

Keywords:

deliveryspeed,order,filltime

26.Volumeflexibilityinvolvesacceleratingordeceleratingtherateofproductionofservicesorproductstohandlelargefluctuationsindemand.

Answer:

True

Reference:

CompetitivePrioritiesandCapabilities

Difficulty:

Hard

Keywords:

volumeflexibility

27.Afirmoncemadepurchasingdecisionsbasedonwhichsupplierhadthelowestcost.Butoncecashflowwashealthy,purchasingdecisionsweremadebasedonwhichcompanycouldprovidethegoodsandservicesthefastest.Inthiscase,deliveryspeedisclearlytheorderqualifier.

Answer:

False

Reference:

CompetitivePrioritiesandCapabilities

Difficulty:

Moderate

Keywords:

competitivepriority,orderqualifier

28.

Strategicplansaredevelopedfartherintothefuturethantacticalplans.

Answer:

True

Reference:

OperationsStrategyAsaPatternofDecisions

Difficulty:

Easy

Keywords:

strategicplans,tacticalplans

29.Productivityismeasuredasinputdividedbyoutput.

Answer:

False

Reference:

TrendsinOperationsManagement

Difficulty:

Easy

Keywords:

productivity,input,output

30.Laborproductivityisanindexoftheoutputperpersonorhoursworked.

Answer:

True

Reference:

TrendsinOperationsManagement

Difficulty:

Moderate

Keywords:

laborproductivity,output

31.Mostproductstodayarecompositesofglobalmaterialsandservicesfromthroughouttheworld.

Answer:

True

Reference:

TrendsinOperationsManagement

Difficulty:

Moderate

Keywords:

globalization,products

32.Theincreasedglobalpresenceofmanyfirmshaslessenedtheburdentobehaveethically.

Answer:

False

Reference:

TrendsinOperationsManagement

Difficulty:

Easy

Keywords:

ethics,globalpresence

MULTIPLECHOICE

33.RegardlessofhowdepartmentslikeAccounting,Engineering,Finance,andMarketingfunctioninanorganization,theyarealllinkedtogetherthrough:

a.management.

b.processes.

c.customers.

d.stakeholders.

Answer:

b

Reference:

OperationsManagementAcrosstheOrganization

Difficulty:

Moderate

Keywords:

departments,functions,processes

34.

Whichoneofthefollowingstatementsregardingoperationsmanagementistrue?

a.Inputstoaproductionsystemincludecapitalandmaterials,butnothumanresources.

b.Operationsmanagementdealsonlywithmanufacturingorganizationsbecauseserviceorganizationsdonothavetangibleoutputs.

c.Typicalinputstoaproductionsystemareprocessesandconsumergoods.

d.Customerparticipationandinformationonperformancearetwospecialtypesofinputstoaproductionsystem.

Answer:

d

Reference:

AProcessView

Difficulty:

Moderate

Keywords:

operations,participation,information,input

35.Operationsmanagementispartofaproductionsystemthatcanbedescribedinthefollowingmanner:

Organization:

inputsprocessesoutputs.

Whichoneofthefollowingcorrectlydescribesaproductionsystem?

a.Airline:

pilotsplanestransportation

b.Bank:

tellerscomputerequipmentdeposits

c.Furnituremanufacturer:

woodsandingchair

d.Telephonecompany:

satellitescablescommunication

Answer:

c

Reference:

AProcessView

Difficulty:

Moderate

Keywords:

productionsystem,input,process,output

Table1.1

YouaretheProductionManagerforthetoymanufacturingprocessattheABCCompany.

LUMBERCOMPANY

ABCTOYMANUFACTURINGCOMPANY

TOYSTOREATTHEMALL

36.UsetheinformationprovidedinTable1.1.Anexampleofaninternalcustomeris:

a.Thelumbercompany

b.TheReceivingDepartmentatABC

c.TheShippingDepartmentatABC

d.Thetoystoreatthemall

Answer:

c

Reference:

AProcessView

Difficulty:

Moderate

Keywords:

internalcustomer

37.

UsetheinformationprovidedinTable1.1.Anexampleofaninternalsupplieris:

a.Thelumbercompany

b.TheReceivingDepartmentatABC

c.TheShippingDepartmentatABC

d.Thetoystoreatthemall

Answer:

b

Reference:

AProcessView

Difficulty:

Moderate

Keywords:

internalsupplier

38.UsetheinformationprovidedinTable1.1.Anexampleofanexternalcustomeris:

a.Thelumbercompany

b.TheReceivingDepartmentatABC

c.TheShippingDepartmentatABC

d.Thetoystoreatthemall

Answer:

d

Reference:

AProcessView

Difficulty:

Moderate

Keywords:

externalcustomer

39.UsetheinformationprovidedinTable1.1.Anexampleofanexternalsupplieris:

a.Thelumbercompany

b.TheReceivingDepartmentatABC

c.TheShip