客户邮件跟进.docx

客户邮件跟进.docx

《客户邮件跟进.docx》由会员分享，可在线阅读，更多相关《客户邮件跟进.docx（14页珍藏版）》请在冰豆网上搜索。

客户邮件跟进

一．询问客户对报价的看法

Dearxxx,

Hopeeverythinggoeswellwithyou！

Haveyoukindlycheckedmyoffer?

Hopetheyareworkableforyourmarket!

ItisregretthatIhaven'treceivedanyinformationfromyourside.MayIhaveyourideaaboutouroffer?

Wewilltrytosatisfyyouuponreceiptofyourreply.

Ifthereisanythingwecandoforyou,weshallbemorethanpleasedtodoso.

Hopewecanbuildgoodcooperationwithyouandyourcompany.

Bestregards

二．追问客户的评价，求回复

Dearxx

Howareyourecently?

Severaldaysnonewsfromyouhaveyougotmyenquiryforxxxx?

Fullyunderstandthatyouaretoobusytoreplyus.Butwearestillawaitforyourcomments.Weneedyourfeedbacktogoahead.Thankyouinadvance.

Manythanksandbestregards.

三．本着小强精神，保证客户收到了报价，重发报价

Hello,xxx,

Wishyouhaveaniceday!

MayIaskwhetheryouhavereceivedmyquotation?

NowIamsendingitagain,ifyouhaveanyotherideas.Pleasefeelfreetocontactme.Wewilldomuchbetterifyoucangiveanyadvicestous.

Waitingforyourfavorablereplysoon!

Bestwishes

四：

利用报价的有效期给客户一点压力

Hello,xxx,

Hopeeverythinggoeswell!

It’sJudy.

Weareinreceiptofyourinquirydatedonxxxandquoteyouasfollow:

XXXXXXX.plskindlycheckwhetherpriceisworkable?

Becasuepricewillbeinvalidonxxxx.

Wishwewillpromotebusiness.

Bestregards.

好吧，关于客户的这次询价问了这么多还没有回复的话，我们最后一次问一下，然后进行询盘的转化吧。

五：

最后一次寻求客户对所询价产品的意见，附上产品目录表

Goodday!

Myfriends,Judyagain.

Myquotationofxxxyoumighthavereceivedandconsidered.Couldyoukindlyadviseyourcommentsatyourearliestconvenience?

EnclosedistheE-catalogofKington,pleasekindlycheck!

Ifthereisanyitemyouareinneedof,pleasecontactme!

I’llbemorethanpleasuretooffertheinformationyouwant.Thanks…

Iamofserviceatanytime!

BR

这个时候差不多半个月过去了，我们要学着挖掘客户的其他订单需求了。

六：

待客户在目录表中发现适合他们市场的产品

Hello,myfriends,

HaveureceivedandcheckedtheE-catalogsendinmylastemail?

Hopetheyareworkableforyourmarket!

Ifyoufindsomeproductreallyattractivetoyou,pleasefeelfreetocontactus.Wearemorethanpleasuretoofferyouwithmoreinformationthatyouwant.

Ifyouwanttoestimatetheproductsshow,yes,samplecanbesentforyourreference!

Wehopecanestablishagoodbusinessrelationshipwithyouinthenearfuture.

Bestregards

七：

时不时的问下是否有新的询盘或者订单

Dearxx

Ihopeyouaredoinggood.

Haveyougotanyneworders?

plskeepmepostedifyes,iwillsendyouourupdatedpriceforyourreview.

Bestregards.

八：

对于较大的客户我们也可以主动提出提供免费样品哟

Dearxxx,

Freesamplecanbesentforyourreferenceifyouneed.How'syouropinion?

Asourserveralcommunication,Ihopethatwecanbuildacooperationbetweenus.

Waitingforyourreply.

Bestwishes

九：

最后的绝招

Dearxxx,

IhavesentyouemailmanytimesbeforebuthavenotreceivedanyreplyfromyousoIamguessingtheemailshavenotreachedyou.

Couldyoupleasedropmeashortnoteifyoureceivethismessageandalsopleasetellmeifyouhaveanyinterestinourproducts?

Idon’twanttokeepbotheringyouifyoudon’thaveanyinterest

Bestregards

十：

新产品上市就是很厉害的时候了哦

Dearxxx

Goodmorning!

Itisgladtoinformyouthatwehavelanchedxxx,whichwithxxxx优势特点suchasperfectdesign,lownoise,lightweightxxxx.

Attachedwithxxandxxforyourreferenceandplshaveatryinyourmarketifpossible.

Bestregards.

xxxx

我们的报价以及目录表都发过了。

但是我们在工厂做外贸的知道，很多大公司需要的是很长期的跟进的。

这时候我们把我们的价格表微微的调整一下，发给客户。

以价格的调整刺激一下客户。

十一：

告知客户价格表的调整

Dearxxx,

Howareyou?

Longtimenocontactandhopeeverythinggoesweillwithyou.

Ourproductsandquotationhadupdated.Woulduplscheckournewquotationwithnewitemsinattachments?

Ifhaveanyquestions,plscontactmefreely.

Bestregards.

十二：

看看可不可以转换订单吧

Hello,xxx,

NowIamwritingforkeepingintouchwithyouforfurtherbusiness.

Ifanynewinquiry,welcomehereandIwilltrymybesttosatisfyyouwellwithcompetitivepricesasperyourrequest.Bytheway,howaboutyourorder（orbusiness）withitem***?

IfstillpendingIwouldliketoofferourlatestpricestopromoteanopportunitytocooperatewitheachother.Thanksandbestregards,Kevin

不知大家同不同意一句话：

客户的跟进无非就是找出很多的看似正规的理由跟客户保持联系嘛！

窗体顶端

一）客户主动询价，我方报价

DearMr./MsXX

ThanksforyourinquiryaboutXXproductsbye-mailddxxxx,2007!

NowweherekindlyquoteyouourbestXXpriceasfollowing:

Productsname:

Specification,weightandsize:

Packing:

Payment:

Deliverytime:

Shipmentfee:

Quantity:

Validity:

Others:

Plsreviewtheabovepriceandletusknowyourconfirmationinanearlydate.

Lookingforwardtohearingfromyousoon

wangdalove

VIP会员

恋芳一族

UID1824386

积分11084

帖子703

福步币20块

阅读权限80

注册2011-12-5

状态离线

#2

使用道具  

发表于2012-4-1012:

50 资料 个人空间 个人短信 加为好友 只看该作者

（二）我方主动询价，向客户报价

DearMr/MsXX

Wehavemetsomewhere/weknewyourinquiryaboutXXproductsonalibaba.Wearepleasedwecansupplythem,nowweherekindlyquoteyouourbestpriceasfollows:

Productsname:

Specification,weightandsize:

Packing:

Payment:

Deliverytime:

Shipmentfee:

Quantity:

Validity:

Others:

Plsreviewtheabovepriceandletusknowyourconfirmationinanearlydate.

Lookingforwardtohearingfromyousoon.

wangdalove

VIP会员

恋芳一族

UID1824386

积分11084

帖子703

福步币20块

阅读权限80

注册2011-12-5

状态离线

#3

使用道具  

发表于2012-4-1012:

50 资料 个人空间 个人短信 加为好友 只看该作者

（三）询问客户产品规格：

DearMr/MsXX

ThanksforyourinquiryaboutXXproductsonXX,2007.

Inordertoquoteyourightprice,pleaseinformusthedetailspecificationsuchassize,weight,materialsandsoon.

Lookingforwardtohearingfromyousoon.

wangdalove

VIP会员

恋芳一族

UID1824386

积分11084

帖子703

福步币20块

阅读权限80

注册2011-12-5

状态离线

#4

使用道具  

发表于2012-4-1012:

50 资料 个人空间 个人短信 加为好友 只看该作者

三问客户对报价的意见：

1，第一次询问：

DearMr/MsXX

ReXXproducts,WehavequotedyouFOB/CIF/pricebye-mailddXXXX,2007..Haveyoureceivedit?

Pleasecheckitandletmeknowyourcommentsabouttheprice.

Lookingforwardtohearingfromyousoon.

DearMr/MsXX

ReXXproducts,wehavee-mailedyouFOB/CIF/priceafterCantonFaironOct24,2006.Hopeyouhavereceivedit.What'syouropinion?

Canyouacceptit?

Ifyouhaveanyproblems,pleaseletmeknow,Iwilltrytosolveit.

Lookingforwardtohearingfromyousoon.

2，第二次询问：

DearMr/MsXX

RetheXXproducts,Ihavee-mailtheFOBQINGAOpricetoyouddXX,2007.AndaskedforyourcommentsonXX,2007.Butstillnoreply.Haveyoureceivedit?

Pleasereviewitandletmeknowyourcomments.Ifanyproblems,pleasedon'thesitatetocontactus,Weshallbepleasedtobeofservicetoyouatalltimes.

Thanksinadvanceforyourquickreply!

3，第三次询问：

DearMs/MsXX

ReXXproducts,wehavequotedyouFOB/CIF/pricebye-mailafterCantonFaironOct24,2006.Butforalongtime,youhaven'trepliedus.Sowesenttwoe-mailtoyouaskingforyourcommentsonNov9andNov21,2006.Butstillnoreply.NowI'dliketoknowwhetheryoustillinterestedinthisitem.

Lookingforwardtohearingfromyousoon.

DearMr/MsXX

ReXXproducts,wehavecontactedyoutwotimes.Butstillnoyourconfirmation.Nowourfactoryhasbeenfullofproduction.Ifyoustillcan'tconfirm,I'mafraidwecan'tarrangeforyourorder.Sopleaseinformyourcustomerandsendusconfirmationassoonaspossible.

Lookingforwardtohearingfromyousoon.

4,重新报价

1）DearMr./Ms.XX

ReXXproducts,wehavequotedyouFOBQINGAOprice,Butforalongtime,youhaven'treplyus.Sowesenttwoe-mailtoyouaskingforyourcommentsonNov13andNov23,2006.Nowweherekindlyrequoteyoutheadjustedpriceasfollows:

USDXX/pc

Hopeyoucanacceptthisprice.Ifsamplerequired,wewillsendtoyouforyourapproval.

Thanksinadvanceforyourquickreply!

2））DearMr./Ms.XX

ReXXproducts,IhavequotedyouFOBQINGAOprice..Wehavecheckedourfactoryabouttheprice,Nowwehererequoteyouthenewpriceasfollows,

USDXX/pc

Hopeyoucanacceptthisprice.Ifsamplerequired,wewillsendtoyouforyourapproval.

5，询问对新价格的意见

DearMr./Ms.XX

ReXXproducts,inordertobuildourfurtherbusinessrelationship.wehaverequoteyounewpriceonXX,2007.Haveyoureceivedit?

.Ifyoucheckothersuppliers,youwillfindthisisourbottomprice,hopeyousatisfiedthistimeandacceptit.

wangdalove

VIP会员

恋芳一族

UID1824386

积分11084

帖子703

福步币20块

阅读权限80

注册2011-12-5

状态离线

#5

使用道具  

发表于2012-4-1012:

51 资料 个人空间 个人短信 加为好友 只看该作者

四，样品

a）寄样前的预备：

DearMr/MsXX

1）TheXXsamplesareready,nowwewouldliketoverifythespecification,sizeandquanlityandyourdetailaddress（includingtelephone,faxno.）asfollows:

Whenwereceiveyourconfirm,wewillsendittoyouASAP.

2）Retheexpressandsamplefee,wouldyousharehalf?

Becausethecostisveryhighforus.Ifyouagreethistime,whenyouorder,wewilldeducttheabovefee.

b）寄样品（告知客户品名，规格，寄样日期，快件号码等）

DearMr/MsXX

ReXXsamples,wehavesenttwopiecestoyoubyEMSlastweek.ThetrackingNoisXXXX,pleasecheckreceiveit.

c）询问客户是否收到样品，意见如何，检验结果，改进意见

DearMr/MsXX

ReXXXsamples,haveyouhavereceivedit?

NowI'dliketoknowtheinspectionresultsandyouropinion?

Ifanyproblem,pleasedon’thesitatetoinformussothatwecantryourbesttosolveforyou.

d）寄改进后的样品

DearMr/MsXX

ReXXXproducts,wehavesenttheimprovedsamplestoyou,byEMSlastweek.ThetrackingNoisXXXX,pleasecheckreceiveit.Hopeyouwillbesatisfiedit.

e）询问客户是否收到样品，意见如何，检验结果

DearMr/MsXX

ReXXXproducts,wehavesenttheimprovedsamplestoyou,Haveyoureceivedit?

Pleaseletusknowyouropinion.Hopeyousatisfiedthistime.

wangdalo