新编剑桥商务英语中级.docx

新编剑桥商务英语中级.docx

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新编剑桥商务英语中级

01b

Listening1

Call1

HelloFrida.ThisisMargaretBrockhere.It’s9.30onWednesdaymorning.I’mringingaboutthehalf-yearsalesreport.Couldyousendmeacopyofyourdepartment’sfigures,please?

I’minHelsinkiuntilFriday.Thanksverymuch.bye.

Call2

ThisisFrankLarsenfromScandinavianconferenceinCopenhagen.I’mringingtotellyouthatthisyear’sDanishtelecommunicationstradefair’stakingplaceintheweekofNovember22.ifyou’dlikesomecomplimentarytickets,pleaseletmeknowhowmanyyou’llneed.Pleasecallmeon004533346766.thankyou.bye

Call3

HiFrida.itSueMellor.Howareyou?

Ihopeyou’renottoobusyatthemoment.Iwantedtotalktoyouaboutmyvisitnextmonth.Youknowwe’dtalkaboutthe13th?

Well,I’mafraidit’snotgoingtoworkoutbecauseofdeadlineshere.Idon’tsupposewecouldputitbackaweekorso,couldwe?

Givemearingandletmeknow.Thanks.

Call4

HiFrida.itsColin.I’monmymobilebecauseI’mtravelingtoameetingwithaclientbutIneedtotalktoyouurgentlysocouldyoucallmeon0486772444?

It’smymobilenumber.Ineedtotalktoyouaboutthatcontractwe’retryingtogetinHelsinkibecausethecustomeracceptedourproposalandIneedtoknowwhetherit’sallrightifIjustgoaheadandsignthecontractsorwhetheryouwanttogetinvolved,aswell.CouldyougetbacktomeASAP?

Thanks.

Call5

HelloFrida.it’sSteveMontgomeryhere.IgotyourproposalfortheproductlaunchandI’vefinallymanagedtogetalookatit.itlooksOK.butIthinktherecouldstillbeoneortwominorproblemswithit.Ithinkthetimeschedulelooksabitontheoptimisticside,aswell.I’vegotacoupleofsuggestions,whichI’llgetofftoyoutoday.Letmeknowwhatyouthink,ok?

Bye.

Listening2

Conversation1

T=TomF=Frida

TGoodafternoon.Scandinavianconference.

FGoodafternoon.CouldIspeaktoFrankLarsen,please?

TI’mafraidhe’snotheretoday.CanIhelpyou?

FI’mringingabouttheDanishTelecommunicationsTradeFair.MrLarsenphonedtooffermesometicketsandheaskedmetolethimknowhowmanyI’dneed.

Twell.Icansendyouthetickets.That’snoproblem.I’lljustneedyournameandaddress.

Fright.ItsFidaAderssonfromSanderlin.theaddressisTorshamnsgatan.S-12625Stockholm.

Tso,that’sfridaanderssonatTorshamnsgatan.S-12625.ok.howmanyticketsdoyouneed?

FThree,please.

Tandwhichdayswouldyoulikethemfor?

FjustforTuesday23November,please.

TandcouldIhavetheothernamesforthetickets?

FI’mafraidIcanonlyconfirmtwonamesatthemoment.KatiGerselandmyself.

TCouldyoupleasespellGersel.please?

Fyes.That’sG-E-R-S-E-L.

Tright.I’llputtheticketsinthepostday.

FThanksverymuch.bye.

Tthankyouforcalling.goodbye.

Conversation2

R=ReceptionistF=Frida

RGoodafternoon.CanIhelpyou?

FGoodafternoon.CouldIspeaktoSueMellor,please?

RmayIaskwho’scalling?

FitsfridaAnderssonfromheadoffice.

Ronemoment,please.i’llputyouthought.

Fhello?

Rhello?

FI’mafraidshe’snotinherofficeatthemoment.CanItakeamessage?

Ryes.CouldyoutellherthatIgothermessageandI’vecancelledourmeetingonthe13th.butI’mnotavailablethefollowingweek,soIsuggestmeetingon27November.

Fok.so,that’sfridaanderssonformheadoffice.Themeetingonthe13thiscancelledandyousuggestmeetingon27Novemberinstead.

Rthat’sright.Andcouldshecallmetoconfirmthedate?

Fok.i’llgivethemessageandshe’llgetbacktoyouassoonaspossible.

Rthanksyou.

Foh.doesshehaveyournumber?

Ryes.shedoes.

Fok.thanksforcalling.

Rthanks.Bye.

02a

Unit2entertainingaclient

Listening1

1.Fine,thanks.I’mgladyoumanagedtofindmesomewheresoneartheoffice.Thatmakesthingssomucheasierinthemorning.ButIhavetosay,thebedwassohardIdidn’tgettosleeptilltwothismorning.

2.Prettyawful,actually.therewasonedelayafteranotherandthenIgotstoppedatcustomers.andapparently.MyluggageissomewherebetweenhereandCapeTown.

3.Wonderful.I’mreallyenjoyingithereandthepeoplearesofriendly.I’lldefinitelycomebackforaholiday.ButI’llneedaweekatleastnexttime.actually.Iwouldn’tmindlivinghereforawhile.

4.Well.Ithoughtitwasprettygoodfromourpointofview,butIcanseethatsomepeoplemightnotbesohappy.still;wegotthroughquitealotandmadesomeprogress.ButIstillthinkwe’realongwayfromadecision.

Listening2

S1=Speaker1S2=Speaker2

S1so.Whatdidyouthinkofthefood?

S2ok.butitwasabittooheavyforme.acutally,givenachoice,I’dhavepreferredasalad.

S1salad?

S2oh.yes.idon’treallyeatmeat.

S1whatdoyouhaveathome?

You’renotavegetarian,areyou?

S2well,I’mnot.Butmywifeis.

S1oh.really?

S2oh.yes.ihaven’thadmeatathomeforyears.

S1don’tyoumissit?

S2sometimes.butthenIgoandhaveasecretsteak.

03a

Unit3a:

orderinggoods:

A:

Pronto,zanetti

K:

hello,antonella

A:

yes

K:

hello?

it’skorinnaKramerfromottoinhamburg.

A:

oh,hikorinna.howareyou?

K:

fine,thanks.i’mringingabouttheskirtsforthesummercatalogue.

A:

ohyes.thecristiandfaciskirts.didyouspeaktoMRHubner?

K:

yes,Idid.wedefinitelywantonlythestandardlengthonly.right

A:

ok.sothat’scristandfaciinstandardlengthonly.rihgt.

K:

andhaveyouspokentothevendorsaboutquantityyet?

A:

no,notyet.ithoughtI’dwaituntilweknewwhatwashappeningaboutthelengths.

K:

doyouthinkyoucouldspeaktothemsoon,though?

wedon’thavemuchtimeleftbeforethedeadline.

A:

noproblem.i’llcallthemthismorning.andisitstillonly400piecesofeach?

K:

yes,that’sright.

A:

OK.I’llfaxyouassoonasI’vespokentothem.

K:

that’sgreat.antonella.thanksforyourhelp.

A:

that’sok.i’llspeaktoyoulater.

K:

great.i’llexpectyourcallthen.bye.

03b

Unit3b:

cashflow

B:

so,steve,how‘sthecashflowsituation?

anybetter?

St:

notreally,no.themorewesell,thelesscashweseemtohave.

B:

yes,Iknow.it’scalledover-trading.you’regoingtohavetofigureouraquickerwayofturningthosesalesintocash.

St:

butnow,Barbara?

that’sthequestion.

B:

well,didyouthinkanymoreaboutofferingearlysettlementdiscount

St:

oh,yeah,wetalkedtomostofourcustomersaboutit.theysoundedquiteinterested.itseemsthatifweoffereda1%dicount.abouthalfourcustomerswouldpayintendays.

B:

well,thatwouldmakeabigdifferencetocashflow.

St:

butifweoffer2%,threequartersofourcustomerswillpaywithintendays

B:

that’sgreat.sowhydon’tyoudoit?

St:

ohcomeon,Barbara.ourmarginsaresmallenoughalready.idon’tseehowwecanaffordtoofferdiscounts.ifwegavea2%discount,we’dlosethousandsofdollarseveryyear.

B:

doyouknowhowmuchexactly?

St:

well,onaveragemonthlysalesof$25,000,it’dcostusoverfourandahalfthousandayear.

B:

whatifyouoffered1%andhalfyourcustomersusedit?

St:

well.that’dcostusabout1,500ayear.that’salotofmoney.barbara.

B:

butdon’tforgetyourfianancingcosts.steve.financingyourcashflowgapmeansyou’repayingthebankalmost$3000ayearininterests.iworkedoutthatifyouofferedthe1%discount,you’dsavealmostathousandonfinancingcosts.

St:

sothatyou’resayingistherealcostofthediscountwouldonlybe$500more?

B:

that’sright.andyourcashiflowforthemonthwouldincreasebyover$8000.andwiththe2%discount,you’dhaveanextra16000amonth.

St:

wow.thatmuch?

wecouldreallyusethatextracash.steve.

B:

hmm.istillthink2%istoomuch.

St:

thenwhydon’tweoffer1%?

B:

mmmBarbara?

St:

well,it’snotmydecision.butifIwereyousteve.i’dreallythinkveryseriouslyaboutofferinganearlysettlementdiscount.

B:

ok.ok.igetthepoint.ifitreallycanmakethatbigdifference.we’llgiveitatry.

04a

Unit4a.Brandpower

1thethingis,whenyoubuyacar,you’respendingalotofmoneysoyouwanttogetexcitedaboutwhatyou’rebuying.reliabilityandafter-salesserviceareallveryimportant,butthey’renotexactlyexciting,arethey?

Iwantmycartosaysomethingaboutme.Iwantsomethingwhichlookssportyandattractsattention.Idon’tmindpayingthatbitextraforsomethingthatmakesmelookgood.

2alotofmyfriendshavegote-mailsoIwantedtobuyacomputer,Ijustdidn’tknowmuchaboutthem,andIfoundthatallthatinformationyougetaboutperformanceandsoonistallyconfusing.AndthenIsawthatadvertonTVwiththosenewcomputers.itwenttoacomputersuperstore.hadalookatoneandboughtitstraightway.

3.Ithoughtbuyingamobilephonewouldbeeasy.Butitwasn’t.youaskhowmuchtheycostandyougetallthisstuffaboutmonthlyservicecontractsanddifferenttariffsatdifferenttimesofday.It’salmostimpossibletoworkouthowmuchtheyactuallycost!

Anyway,Iworkedoutthatthebestdealformewasaone-yearall-inclusivepackage.Sothat’swhatIbought.

4.Iusedtothinkthatonerefrigeratorwasprettymuchlikeanyother.ButthenIsawthisTVprogramabouthowmuchenergykitchenappliancesuse.Fridgesaretheworst,apparently.That’sbecausethey’reonallthetimesothey’rereallybadfortheozonelayer-allthoseCFCgasesorwhatevertheycallthem.So,Idecidedtogetafridgethatdoesn’tgiveofflotsofharmfulgases.Andit’scheapertorunaswell.

5it’snotevenaparticularlywellknownmakeofvideorecorderbutIhadoneofthembeforewhichIwasreallyhappywith.Ididn’thavemuchmoneywhenIboughtthefirstonesoIjustgetthecheapestoneIcouldfind.Butitwasgreat.ItlastedyearsandIneverhadanyproblemswithit.so,ofcourse,Idecidedtobuythesamebrandagain.Imean,afriendofminerecentlyboughtareallywell