湖南英语导游证考试现场面试应变题精选.docx

湖南英语导游证考试现场面试应变题精选.docx

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湖南英语导游证考试现场面试应变题精选

湖南英语导游证考试现场面试应变题精选

1、whatarethemainpointsthatthelocalguidemusttrytomakecertainwhenreadingthetourplanofthegroupinorderthathewouldnotmissmeetingthegroupwhenitarrivesorwouldnotwaithopefullyforthegrouptoturnupwhenactuallyitisnotcomingonthescheduledflightortrain?

（1）Thenameandtelephonenumberofthetouroperatorofthedomestictourorganizertravelservice.

（2）Thenumberofpeopleinthegroupandthename,sexandoccupationofthetourists.

（3）Thearrivaltimeandplaceoftheplaneortrainthatthegroupisgoingtotake.

（4）Foraninboundtouristgroup,hemustalsoknowthenameoftheoverseastourorganizertravelservice,theforeignlanguagenameorcodeofthegroup,thenameofthetourescort,thelanguage,nationalityandreligiousbeliefofthetouristsandtheentryandexitcitiesofthegroup.

1.为了避免接团时发生误接、漏接和空接,地陪在阅读接待计划时应注意哪些问题?

答:

（1）国内组团社联络人和全陪的姓名及电话号码;

（2）旅游团成员的人数、性别、姓名和职位;（3）团队抵达本地时所乘的交通工具的班次、时间和接站地点;（4）接待入境团时还要了解客源地组团社和领队的名称、旅行团的外语名称或代号、游客的国籍、语言和宗教信仰以及旅行团的入（出）境地点等。

2、Whatarethemainpointsthatthelocalguideofaninboundtouristgroupmustgettoknowaboutthetransportticketsforthegroup?

（1）Havethegroup'stransportticketforthenextdestinationbeenbookedaccordingtoscheduleorhavetheybeenchanged?

Andhasthechangedbookingbeenconfirmed?

（2）Arethereanyreturnticketsforthegroup?

（3）Dothetouristsholdinternationalair-ticketsfordomesticflight?

（4）Arethegroup'stickets,i.e.transportticketsforleavingthecountry,confirmedOkordotheystillremainopen?

2、接待入境的地陪应从哪方面掌握交通票据的情况?

答:

（1）团队往下一站的交通票是否按计划订妥、有无变更以及更改后的落实情况;

（2）是否有返程票;（3）是否有国内段国际机票;（4）出境票的票种（是OK票还是OPEN票）。

3、Inwhatwaysmustthelocalguidemakepreparationsforconductingagroupinrespecttolanguageandknowledge?

（1）Beforethegrouparrives,thelocalguidemustfamiliarizehimselfwiththeexplanatorymaterialsontheplacesthatthegroupisgoingtovisit.ForanEnglishwayofexpressinghimself.

（2）Foratouristgroupthatiscomposedofpeopleinaspecialtrade,thelocalguidemusttrytoacquainthimselfwiththeknowledgeandtechniciantermsofftheirspecialty.

（3）Inaddition,thelocalguidemustbewellpreparedforquestionsabouthottalksofthetown,importantnewsathomeandabroadandanyothersubjectsthatthetouristsmaybeinterestedin.

（4）Ifthelocalguidehimselfisnewtotheplacestotheplacestobevisitedbythegroup,hemusttryhisbesttofamiliarizehimselfwiththembeforehand.

3、地陪上团前应如何做好语言和知识方面的准备?

答:

（1）根据接待计划上确定的参观游览项目,做好讲解内容的准备,外语导游还要做好语言表达方法上的准备;

（2）接待有专业要求的团队,要做好相关专业知识、词汇的准备;（3）做好当前热门话题、国内外重大新

1

闻、游客可能感兴趣的话题等方面的准备;（4）对自己不熟悉的景点应事先设法作详细了解。

4、Howcanthelocalguidemakesurethatthegrouphemetintheairportortrainstationistheveryoneheistomeet?

（1）Thelocalguidemustaskthetouristswhatcountrytheycomefromandinquireofthemaboutthenamesoftheirtourescortandtheirnationalguide,thenameofthetravelserviceintheirowncountryandthenameofthetourorganizertravelserviceinChina.

（2）Ifthegrouphasneitherescortnornationalguide,hemustinquireofthetouriststheirnationality,thenameorcodeofthegroup,andthenumberofpeopleandthemainitineraryofthegroup.

4、接待入境团的地陪在机场或车站接团时,应如何确认某一团队是否是自己应接的团?

答:

（1）应问清该团来自哪个国家（地区）、客源地祖团社和国内组团社的名称、领队和全陪的姓名等;

（2）如该团没有领队和全陪,地陪应与该团成员核对团名、团号、国别及游客人数、姓名并核实其主要行程。

5、Trytomakeawelcomespeechtoatouristgroupinthenameofalocalguide.Thefollowingpointsshouldbeincluded:

（1）Accordingthetouristsawelcomefortheirvisittoyourcityonbehalfofyourtravelservice,thedriverandyourself;

（2）Introducingyourselfandthetravelserviceyouworkfor;

（3）Introducingthedriver;

（4）Expressingyourwillingnessanddesiretorendergoodservicestothetourists;

（5）Wishingthetouristsapleasantstayinyourcity.

5、以地陪身分对旅行团致欢迎词

（1）代表所在接待社、司机及本人欢迎客人的光临;

（2）介绍自己的姓名及所属单位;（3）介绍司机（4）表示提供优质服务的诚挚愿望;（5）预祝游客旅游愉快。

6、Whatthingsshouldbementionedwhenthelocalguideistellingthetouristthegeneralconditionsofhiscity?

（1）Thecity’sclimate,population,administrativedivision,sociallife,culturaltradition,specialproductsanditshistory.

（2）Inthemeantime,heshouldtakeoccasiontotellthetouristssomethingaboutthecity’sdevelopmentsineconomyandmunicipalconstructionaswellasthestreetsandimportantbuildingsalongtheway.

6、地陪在向游客作当地概况介绍时,应包括哪些内容?

答:

（1）介绍当地的概况应包括气候条件、人口、行政区域划分、社会生活、文化传统、土特产品、历史沿革等;

（2）还要适时介绍当地的市貌、发展概况及沿途经过的重要建筑物、街道等。

7、Howcanthelocalguidekeepintouchwiththetouristsafterthegrouphascheckedinatthehotel?

Thelocalguidemustwritedowntheroomnumberofthegroup,especiallythoseofthetourescortandthenationalguide.Healsotellthetourescortandthenationalguidehisownroomnumberandtelephonenumbersothattheymayreacheachoth