五星度假酒店总机英语.docx
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五星度假酒店总机英语
goodmoring,（goodafternoon,goodevening,）xxhotel,
早晨好（下午好,晚上好）这是某某酒店
WhomamIspeakingto?
（您贵姓?
）
Howtospellyourname?
（怎样拼写您的名字?
）
pleaseholdononesecond（请稍等）
Iamsorrytokeepyouwaiting（对不起,让您久等）
Iamsorrythemanagerisnothererightnow,mayIforward
yourcallto...（对不起,经理不在,我把电话转到...好吗?
）
Iamsorrythepersonyouarelookingforisnotintheroom
now.对不起,您找的住客现不在房间）.
MayItakeamessage?
（要我帮留话吗?
）
Youmaydialthisnumber...（你可拨这个号）
Letmeknowifyouneedanyhelp.（需要啥帮助,请随时吩咐）
Haveagreattime（开心）
Enjoy!
（开心）
Goodnight（晚安!
）
酒店电话英语培训资料
外线电话的处理
『对话精华』
CouldyouputmethroughtoRoom#2614,please?
请帮我接通2614号房好吗？
I’dliketospeakwithMr.Bramley.
我想请布兰雷先生听电话。
Dialogue1
C:
IsthisthePresidentHotel?
Speaking.（Yes,itis.）MayIhelpyou?
C:
Yes.CouldyouputmethroughtoRoom#2614,please?
Certainly,sir.Justamoment,please.
Dialogue2
C:
I’dliketospeakwithMr.Bramley.
Isheahotelguest,sir?
C:
Yes.
Howdoyouspellhisname,please?
C:
B,R,A,M,L,E,Y.
Justamoment,please.I’llcheckforyou…Thankyouforwaiting,sir.Mr.BramleyisstayinginRoom#1562.I’llconnectyou.
客房没有人回应时
『对话精华』
I’mafraidthereisnoreplyfromRoom#3510.3510号房恐怕没人接电话。
Couldyoutryagain?
请再试一次好吗？
Dialogue
C:
Hello.CanIspeaktoMr.FranksinRoom#3510,please?
Certainly,sir.Justamoment,please…Thankyouforwaiting.I’mafraidthere’snoreplyfromRoom#3510.
C:
Couldyoutryagain?
Certainly,sir.Justamoment,please…Thankyouforwaiting.I’mafraidthereisstillnoreply.Wouldyouliketoleaveamessage?
C:
Yes,I’lldothat.
I’llconnectyouwiththeMessageDesk.Justamoment,please.
广播呼叫客人
『对话精华』
Wouldyouliketoleaveamessage.您要留话吗？
Couldyoupagehimforme?
请帮我广播叫他好吗？
Dialogue
C:
IsthistheHolidayHotel?
Speaking.MayIhelpyou?
C:
Yes.CouldyouputmethroughtoMr.MercerinRoom#1513,please?
Certainly,sir…Thankyouforwaiting,sir.I’mafraidthereisnoreplyfromRoom#1513.Wouldyouliketoleaveamessage?
C:
Well,I’msurehe’sinthehotel.Couldyoupagehimforme?
Certainly,sir.Wheredoyouthinkhewillbe?
C:
He’sprobablyhavinglunch.Couldyoupagetherestaurant,please?
Doyouknowwhichrestaurantheislikelytobein?
C:
I’venoidea.
I’mafraidwecanonlypagethepublicplaces.
C:
Fine.Dothatthen,please!
MayIhavehisfullname?
C:
TomMercer.
Mr.TomMercer.Thankyou,sir.Couldyouholdtheline,please?
PagingMr.TomMercer,PagingMr.TomMercer.
PleasepickupthenearestHousephoneforOperatorNo.5.Thankyou.
被呼叫客人没有回应时
『对话精华』
WehavepagedMr.Mercerbuthedidn’tpickupthephone.
我们已呼叫过马撒先生了，但是他没有打电话过来。
Couldyoutrythere,please?
请试试哪儿好吗？
Dialogue
I’mverysorrytohavepagedMr.Mercerbuthedidnotpickupthephone.Shallwetryagain.
C:
Yes.I’vejustremembered.HemightbeintheGardenLounge.Couldyoutrythere,please?
Certainly,sir.I’llconnectyouwiththeGardenLounge.
抵达时外线电话已挂断
『对话精华』
I’mafraidyourpartywascutoff.
对方恐怕已经挂断了。
Didhegivehisname?
他有没有留下名字？
I’mverysorrywecouldn’thelpyou.非常抱歉我们无能为力。
Dialogue
（Operatorspeakstopagedguest）
Mr.Mercer?
TherewasacallforyoubutI’mafraidyourpartywascutoff.
G:
That’sanuisance!
Didhegivehisname?
I’mafraidnot,sir.I’mverysorrywecouldn’thelpyou.
G:
Itcouldn’tbehelped.Thanksanyway.
You’rewelcome,sir.
客房间的通话与外线电话
『对话精华』
I’dliketocallmyfriendinhisroom?
我想打电话到朋友的房间。
Pleasedial60andthentheroomnumber.
请先拨60再拨房间号码。
Dialogue
ThisistheOperator.MayIhelpyou?
G:
Yes.I’dliketocallmyfriendinhisroom.WhatshallIdo?
Doyouknowtheroomnumber,sir?
G:
Yes,It’s#814.
For3digitroomsintheMainBuilding,pleasedial60andthentheroomnumber.
G:
Isee,well,whataboutoutsidecalls?
ForcallsinsideBeijing,pleasedial0firstandthenthenumber.
G:
WhataboutoutsideBeijing?
I’dliketocallTianjin.
ForcallsoutsideBeijing,pleasedial0andthentheareacodeandnumber.
G:
Fine.Thanksalot.
You’rewelcome,sir.
早晨叫醒电话
『对话精华』
I’dliketobewokenuptomorrowmorning.明天早上想请你叫我起床。
Atwhattime?
几点呢？
Dialogue
ThisistheOperator.MayIhelpyou?
G:
Yes,I’dliketobewokenuptomorrowmorning.
Certainly,sir.Atwhattime?
G:
Ataround7:
30a.m.
Wehaveacomputerwakeupservice.Pleasedial5firstandthenthetime.For7:
30a.m.dial5andthen0730forthetime.Theremustbefivedigitsinthefinalnumber.
G:
50730.Isee.
That’sright,sir.Ourcomputerwillrecordthetimeandyourroomnumber.
G:
Thankyou.
You’rewelcome,sir.Haveagoodnight.
代理通话服务
『对话精华』
Couldyouplacethecallforme?
能不能帮我打这通电话呢？
Whatnumberareyoucalling,please?
请问您要打几号？
Dialogue
G:
Operator.I’vetriedcallinganumberinBeijingbutIcan’tunderstandwhatthey’resaying.Couldyouplacethecallforme?
Certainly,sir.I’dbegladtohelpyou.Whatnumberareyoucalling,please?
G:
6433-8251.
Isthisacompanynumberoraprivatenumber?
G:
Acompanyone.
MayIhavethenameofthecompany,please?
G:
Yes,it’stheHer-hanEngineeringCompany.
Whowouldyouliketospeakto,please?
G:
Mr.WangoftheSalesDepartment.
Doyouknowhisextensionnumberorhisname?
G:
NottheextensionnumberbutIthing/khisnameisMing-uei.
MayIhaveyournameandroomnumber,please?
G:
Yes,mynameisRobbinsandI’minRoom#724.
Thankyou.Couldyouhangup,please,andI’llcallyouback?
越洋收听人付费电话
『对话精华』
Isthisapaidcall?
这是已付费电话吗？
It’scollect.这是接听人付费的电话。
Dialogue
IThisisBombaycalling.IhaveacallforMr.TomSmith.
BombayforMr.TomSmith.Doyouknowhisroomnumber,please?
IYes,it’s#3820.
Thankyou.Isthisapaidcall?
IIT’Scollect.
MayIknowwhoiscalling,please?
IYes.PradipPatel.
Howdoyouspellthat,please?
IPakistanP,AmericaA,TokyoT,EnglandE,LondonL.
Mr.PradipPatel.Thankyou.Justamoment,please.
（callsRoom#3820）
MayIspeaktoMr.TomSmith,please?
G:
Speaking.WhatcanIdoforyou?
ThisistheHotelOperator.IhaveacollectcallfromMr.PradipPatelinBombay.Willyouacceptthecharges?
G:
Yes,ofcourse.
Thankyou.Couldyouholdtheline,please?
（SpeakstotheinternationalOperator）
Hello.Mr.Smithwillacceptthecall.Couldyougivemeyouroperatornumber,please?
IYes,it’s23.
Thankyou.Mynumberis54.Couldyougivemethetimeandthechargesafterthecall,please?
IYes,ofcourse.
Thankyou.Goahead,please.
越洋叫人电话
『对话精华』
I’dliketomakeaninternationalcall?
我想打一通国际电话。
Aperson-topersonorastationcall,sir?
先生，您打叫人或是叫号电话呢？
Dialogue
G:
Hello.Operator?
Speaking.MayIhelpyou?
G:
Yes.I’dliketomakeaninternationalcall.
Certainly,sir.Whichcountryareyoucalling?
G:
Switzerland.
Isthisapaidcall?
G:
Yes.
Aperson-to-personorastationcall,sir?
G:
Person-to-person.
Couldyoutellmetheparty’sfullnameandtelephone,please?
G:
Yes,it’sGracePereiraandthenumberisLausanne49860.
Mrs.GracePereiraatLausanne,49860.
G:
That’sright.
MayIhaveyournameandroomnumber,please?
G:
Yes,it’sZacharyandI’minRoom#834.
Mr.ZacharyinRoom#834.
G:
That’sright.
Couldyouhangup,pleaseandwewillcallyouback?
MayIspeaktoMr.Zachary,please?
G:
Zachary,speaking.
ThisistheHotelOperator.TheOverseasOperatorisontheline.Goahead,please.
直拨叫号电话
『对话精华』
Youmaycalldirectfromyourroom,sir.
先生，您可以直接由客房打出去。
ThecountrycodesarelistedintheServiceDirectoryinyourroom.
国家代号列在您房间里的服务指南上。
Dialogue
ThisistheHotelOperator.MayIhelpyou?
G:
Yes.I’dliketomakeanoverseascall?
Youmaycalldirectfromyourroom,sir.Itischeaperthanbookingitthroughtheoperator.
G:
Oh.Ididn’tknowthat.
ThecountrycodesarelistedintheServiceDirectoryinyourroom.Pleasedial17908beforethecountrycodeandnumber.Pleasedonotdial0beforetheentirenumberasyouwouldforanoutsidecall.
G:
Isee.17908andthencountrycode,areacodeandnumber.
That’sright,sir.
G:
Thankyouverymuch.
You’rewelcome,sir.
国际电话费用
『对话精华』
CouldyoutellmetheratesforcallstotheStates?
能不能告诉我打电话到美国的费用呢？
ForthemainlandU.S.A?
打美国本土吗？
Dialogue
G:
Operator.CouldyoutellmetheratesforcallstotheStates?
Certainly,sir.ForthemainlandU.S.A?
G:
No.It’sHonolulu.
Justamoment,please.I’llcheckitforyou…Thankyouforwaiting,sir.Athreeminutesperson-to-personcallisRMB28onweekdaysandRMB21onSundays.AstationcallisRMB24onweekdaysandRMB18onSundays.Foreachadditionalminute,thechargeisRMB4.
G:
Isthereaspecialnightrate?
NotifyougothroughtheOperator,sir.
抱怨线路有杂音
『对话精华』
Dialogue
G:
Operator.I’vejustmadeacalltoLosAngelesbutIcouldn’thearanything.I’mnotgoingtopayforthecall!
Isee,sir.Howlongwasyourcall?
G:
Twominutesatthemost.
Ourcomputershowsthatyouspokeforfourminutesandthirtyseconds,sir.ShallIconnectyouwiththeInternationalOperator?
G:
No,that’sallright.
一、接听外线电话：
01、电话铃响三声接起，中英文清晰报出酒店名称：
您好，昆明电信国际技术交流中心！
Goodmorning,
02、转接时，对来电方：
请稍等！
Holdon,please!
03、电话占线时：
对不起，电话占线，请您稍后再拨。
Sorry,thelineisbusy.pleasecallbacklater!
04、转入电话无人接时：
电话没人接，您是否需要留言？
There'snoanswer,Wouldyouliketoleaveamessage?
05、转入客房电话：
A、请问您找那位？
Whowouldyouliketospeakto?
B、对不起，没有这个姓名的客人。
Sorry,there'snoguestwiththatname
C、您能告诉我他是住客还是访客？
Excusemeforaskingbutisheavisitororahotelguest?
05、内容没听清或不确定时：
A、请您再说一遍好吗？
Wouldyouliketorepeatthenumber?
B、请您大声一点好吗：
Couldyouspeakalittlelouder,please
C、请说慢一点！
Couldyouspeakslowly,please?
07、对方拨错号码：
恐怕您拨错了号码，这里是XXX酒店总机。
I'mafraidyoudialthewrongnumber.here
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