电子商务英文邮件回信模板Word文档下载推荐.docx

电子商务英文邮件回信模板Word文档下载推荐.docx

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ThenIwilldomybesttoofferyouagooddeal.Bydoingthis,youdon’tneedtobidandwaitoneBay,whichwillsaveyourtimeforwaiting.Iamsureyouwillbesatisfiedwithmyprice.

Themoreyourorder,thelowerpricewecangiveyou.

Ifyouhaveanyquestions,pleasefeelfreetocontactusdirectlybyE-mail.Wearealwaysreadytohelpyou.

Bestregards

Henry

在eBay上面respond时用的：

Thankyouforyouremail,allouritemsaresolidsterlingsilver,bothcharmsandbracelets,pleasedon’tworryaboutthequalityofouritems.

Ihavesentanemailintoyourmailboxaboutyourquestions,pleasekindlycheckit.

Ifanyfurtherquestions,pleasefeelfreetocontactme.

Bestwishes,

2,问是不是authentic/genuinePandora

不是真正的Pandora，但是能适合所有Pandora的charm和bracelet，真正的Pandora比我们的不知要贵多少倍

Thankyouforyouremail,ouritemsarenotauthenticPandora,butallmycharmscouldfitPandorabraceletsperfectlyandallmybraceletscouldfitPandoracharmsperfectly,atmeanwhile,theauthenticPandoraismuchmoreexpensivethanmyitems,butpleasedon’tworryaboutthequalityofmyitems.

Ifyouhaveanyquestions,pleasefeelfreetocontactmedirectlybyE-mail.Iamalwaysreadytohelpyou.

Thankyouforyouremail,myitemsarenotauthenticPandora,butallmycharmscouldfitPandorabraceletsperfectlyandallmybraceletscouldfitPandoracharmsperfectly,atmeanwhile,theauthenticPandoraismuchmoreexpensivethanmyitems,butpleasedon’tworryaboutthequalityofmyitems.

3，买家问珠子的孔的直径：

4.5mm,对Pandora手链特别适合

Thankyouforyouremail,thediameterofthecoreisabout4.5mm,itcouldfitPandorabraceletperfectly,pleasedon’tworry.

在eBay上面respond时用的

4，买家问是不是freeshipping

所有的都是freeshipping，也可以走EMS,但是买家要自己出钱

Thankyouforyouremail,allmyitemsarefreeshippingintheformofnormalpostservice,butifyouneedthemurgently,wecoulddispatchthembyEMS（ExpressMailService）,ithasthetrackingnumberandyoucouldreceivethemabout3-5days,butyouneedtopaytheEMSfee.

Ifanyfurtherquestions,pleasefeelfreetocontactus.

买家买的东西比较多想要邮费折扣：

Dearcustomer.

Thankyouforyourbusiness.,differentitemhasdifferentshippingcharge,suchasourbeads 

:

Thepostageis1.99forthefirstone,and1.49foreachadditionalone.asthedescriptionstates.

Sincewehavealreadygivetheshippingdiscountandyourorderisquitelarge,wewouldliketogiveyou2freegiftsinyourparcel,hopeyouaresatisfied.

SincerelyhopeyoucanmakethepaymentatyourearliestconveniencesothatwecanarrangetheshipmentASAP.

IfyouhaveanyfurtherquestionspleasefeelfreetocontactIwillalwaysreadytohelp.

5,买家问一般多少天能收到

小包的话7-15个工作日，EMS或者DHL的话3-5天

Thankyouforyouremail,ifyouchoosethenormalpostservice（free）,itwillneed7-15businessdays.ButifyouchoosetheEMSorDHLservice（youneedtopaytheEMSorDHLfee）,itwillneed3-5days.

推荐买家EMS

Thankyouforyourbusiness.

Asyourorderisabigamount,ifsendingthembysmallparcelwithoutatrackingno,itisatrisk,thefreeshippingisjustforsmallparcel,IsincerelyhopeyoucouldpaymoreUS$25.00forEMSfee（itdependsontheweightoftheitems）tomakeyourorderarrivesaferandfaster,IhavesentyouaPAYPALmoneyrequesttoyouremailaddress:

********************

ThetotalamountyouneedtopayisUS$25.00.

USD25.00forEMShasadiscountinfact,astheEMSfeeisdependontheweightoftheitems,theEMSfeeforyourorderinfactismorethanUSD25.00,wearereadytopayfortheleftforyoutomakeyourorderarrivesoonandsafer,Isincerelyhopeyoucouldunderstand,

Pleasemakethispaymentatyourearliestconvenience,IwilldispatchyouritemsbyEMSwithatrackingnowithin24hoursassoonasyourpaymentisclearedinmyaccount,pleasedon'

tworry.

Inanotherway,ifwehavenotreceivedyourreplytwodayslater,wewilldispatchyourorderbyregisterairmail,itwilltake7-15workingdaystoarrive.

EitherwayisOK,werespectyourchoice.

Pleasereplywithyouridea.

Bestregards

Daisy

6，买家问货物是从哪里发出的

从香港发货

Thankyouforyouremail,theparcelwillbesentfromHongKong.

Henry

7，买家问是否有925标志

所有的珠子上都有925和ALE的标志,额外交易

Thankyouforyouremail,allmybeadshavethe925andtheALEhallmarked,pleasedon’tworry.

Ifyouhaveanyquestions,pleasefeelfreetocontactusdirectlybyE-mail.Iamalwaysreadytohelpyou.

8，买家问是否有Pandora的标志

所有的手链上面都有Pandora标志

Thankyouforyouremail,allmybraceletshavethe“Pandora”hallmarked,pleasedon’tworry.

Ifyouhaveanyquestions,pleasefeelfreetocontactmedirectlybyE-mail.wearealwaysreadytohelpyou.

9,买家问珠子上面是否有screw

除了琉璃珠子外，所有的珠子都有

Thankyouforyouremail,allmybeadshavetheinnerthread,excepttheglassbeads.

Ifyouhaveanyquestions,pleasefeelfreetocontactusdirectlybyE-mail.wearealwaysreadytohelpyou.

10,买家问手链是否纯银

是纯银，促成额外交易，告知买家我们的尺寸和材质

Thankyouforyouremail,allmybraceletsaresolidsterlingsilver,pleasedon’tworryaboutit.

Wehavethreedesignsinmystore.

silverbracelet:

18cm（7.1inch）,19cm（7.5inch）,20cm（7.9inch）,21cm（8.3inch）,23cm（9.1inch）.

goldbracelet:

19cm（7.5inch）,20cm（7.9inch）,21cm（8.3inch）

silverbraceletwithgoldclasp:

Couldyoupleaseinformmewhichstyleyouwant?

Iwilldomybesttoofferyouagreatdeal.Bydoingthis,youdon’tneedtobidandwaitoneBay,whichwillsaveyourtimeforwaiting.Iamsureyouwillbesatisfiedwithmyprice.

买后信：

1，关于invoice

（1）买家问能不能combineinvoice

Thankyouforyourinterestforourproducts.

OfcourseIcouldcombineaninvoiceforalltheitemsyouwon.

Pleaseholdyourpaymentandremindmeafteryoufinishedallyourpurchase.ThenIcouldsendthecombinedinvoice,whichwillsaveyourtime.

Ifanyfurtherquestions,pleasefeelfreetocontactme,itismypleasuretohelp.

（2）买家完成所有交易，让combineinvoice

Thankyouforyourbusiness!

Ihavesentacombinedinvoiceforalltheitemsyouwon,pleasemakepaymentatyourearliestconvenience, 

Iwilldispatchallyouritemsinoneparcelassoonasyourpaymentisclear