酒店总经理工作交接表Word格式.docx

酒店总经理工作交接表Word格式.docx

《酒店总经理工作交接表Word格式.docx》由会员分享，可在线阅读，更多相关《酒店总经理工作交接表Word格式.docx（5页珍藏版）》请在冰豆网上搜索。

HotelXXXDate:

CONTENTSA.B.C.D.E.F.G.H.I.J.K.L.M.N.六月92009ItemstoassemblebeforearrivalofincomingGMDiscussionbetweenIncomingandOutgoingGM’sBriefingOverviewInterviewwithDepartmentofHumanResourcesInterviewwithFinancialControllerInterviewwithDirectorofSalesandMarketingInterviewwithBlackBeltInterviewwithOperationsManagerInterviewwithFrontOfficeManager/RoomsManagerInterviewwithFoodandBeverageManagerInterviewwithExecutiveChefInterviewwithChiefEngineerInterviewwithExecutiveHousekeeperInterviewwithSecurityManager316295972.xlsProject:

A.ITEMSTOASSEMBLEBEFOREARRIVALOFINCOMINGGMTasksActionedN/A1234NotifystaffatearliestopportunityafterOwningcompanynotificationbyAMD.5678910PrepareaninventoryofGM’sapartmentandofficewithController/ChiefAccountant.11UpdateGM’sHandoverFileasappropriate:

-六月92009CoordinatewithAMDformalnotificationtoOwningCo.ofchangeinGeneralManagerusingcaretoavoidrumours.ReviewattachedchecklistitemsandassemblenecessarydocumentsandagreementsforreviewbynewGMEstablishrealistictimetableandschedulefororderlyhandoverinterviewsandreviewsofpertinentdocuments.ForexampleeachmorningnewGMcouldreviewdocumentswhileexistingGMconductsnormalactivitiesafternoonsspentreviewingchecklistitemstouringhotelandmeetingstaffeveningsfordinnersandreceptionstomeetOwningcompanyexecutivescommunityleadersandkeyaccounts.ArrangeschedulefornewGMtomeetasappropriateOwningco.and/orOperatingCo.executiveshoteldepartmentheadshotelstaffcommunityleaderslocaltravelagentsairlineexecutivesandimportantcommercialclients.InformationaboutcountrycityandlocalcustomsandpracticesshouldbeforwardedtothenewGMifappropriatepriortoarrivalseeSectionB.3.IfbanksignaturesrequirePowerofAttorneyarrangementsshouldbemadepriortoarrivalofnewGM.ArrangeschedulefornewGMtotoureachhoteldepartmentaccompaniedbyrespectivedepartmenthead.InterviewbeforethetourwouldnormallybeheldinGM’soffice.Departmentheadsshouldbepreparedtogiveindepthbriefingonpoliciesandproceduresgoalsandplansandanyrehab.Plans.EnsuredepartmentheadandotherappropriatePMPandTalentProfilesareuptodateandreadyforreview.a.�0�2Emergencytelephonenumbersb.�0�2OwningCo.orOperatingCo.contactsc.�0�2HotelLawyersd.�0�2HotelAuditorse.�0�2Hoteldoctorsanddentistsf.�0�2�0�2UnionRepresentatives316295972.xlsA.ITEMSTOASSEMBLEBEFOREARRIVALOFINCOMINGGMTasksActionedN/A11k.Hoteliersm.EmbassyorConsulatecontacts12Preparehotel’sEmergencyProcedureManual13PrepareafolderoftheDepartmentHeadsKPI’swithlatestperformanceupdated14g.�0�2Governmentofficialsandcontactsh.�0�2Tourismofficialsandcontactsi.�0�2�0�2AirlineManagers/TravelAgencycontactsj.�0�2ChamberofCommercecontactsl.�0�2Bankersimportanttothehoteln.�0�2Majorhotelpurveyorsandvendorso.�0�2Departmentheadhometelephonecontactnumbersp.�0�2Charitablesocialandfraternalcontactsq.�0�2Hospitalsr.�0�2SchoolsifappropriateUponCompletionofSectionBoftheHandoverChecklistOutgoingGMistoforwardthesignedcopytotheAMD.316295972.xlsNotesPleaseticktheboxesasapplicablefortheevent316295972.xlsNotes316295972.xlsProject:

B.DISCUSSIONBETWEENINCOMINGANDOUTGOINGGMSTasksActionedN/ANotes1ReviewofOwningCo.matters:

-aHotelagreementoperatingampmanagementorleasebOwningCo.organizationwho’swhocRelationshipwithOwningCompanydInternalOwningCo.relationshipseNamesaddressesandtelephonenumbersofBoardmembersfOwningCo.fileproblemshowtohandlesameghCapitalexpensebudgetprocedureiRehabilitation/renovationagreementorplansinprogressjBoardmeetingtimetableandpreviousminutesoverviewkReviewoutstandingorpendingOwningCo.matterslmEstablishdateforpresentationofincomingGMtoBoard.2AdministrativeandGeneral:

abOutlineUnionAgreementcPowerofAttorneyifrequireddLawyerreviewpendingitemsgivelegalupdateeShopLeases:

fReviewhotel/bankrelationshipfinancialstatusgHotelKPI’sStarVoiceGSIRPISPGetchMarketingandOperatingPlaniFinancialresultsjGoals/Incentiveplan六月92009Equityandloanpositionofowners.AreBoardMembersManagementemployeesWhohasapprovalauthorityTraditionalhotel/Owningco.eventsandcourtesiesextendedtoBoardMembersandOwningCo.employeesOrganizationchangesAMDhasapprovedifnotasperapprovedbudgetreviewnecessarychanges1Outlineeachleaseagreement2Reviewhotel/shoprelationshipsproblemspolicies3MeetshopownersPleaseticktheboxesasapplicablefortheevent316295972.xlsB.DISCUSSIONBETWEENINCOMINGANDOUTGOINGGMSTasksActionedN/ANotes2klmnProjectreleasesandlargepurchaseordersoutstandingoSignatureauthorizationcardsforbankaccountspWhoisauthorizedtosignAampGandentertainmentchequesinhotelqReviewspecialfestivaldaysholidayspromotionshistoryandrecommendationsrInsurancecoveragereview:

-4InsurancehandledbyStarwoodsScheduleofHotelvehiclesoffsitestorageandotherunusualassets.tuReviewpolicyonGM’skeysvProfessional/social/fraternalmembershipswPasswordsandsecuritycomputermobilephonevoicemailetcxReviewstatusofanyworkinprogressforAMDyReviewstatusofanyworkinprogressforDivisionalofficezaaReviewofthelatestauditreportinternalandexternalbbKnownbutnotbudgetedcapitalexpenseitemsneededccReviewandsignoffGMapartmentandofficeinventoryddReviewTRAlevelampUpdatelatestinformationeeUpdateonTCEMplanffReviewHyigeneReport3LocalStatusInformationandBackground:

-aLocalhotelassociationsbHotellicensesLiquorbusinessoccupancyetc.Reviewsignificantcontractsandcommitmentsutilitieselevatorprofessionalservicesetc.EXCOMandDepartmentHeadmeetingsscheduleofallhotelmeetingstimeformathistoryReviewonstatusofStarwoodCarescommunityinitiativesandothercorporateprograminitiatives.1ListofallinsurancecovertypeofcoverexpiryInsurerarrangedby2Hotelvehicles3InsurancehandledbyOwningCo.5InsurancehandledbyHotelReviewsafecombinationpolicyforhotelsafeorothersecurity/controlledaccessresponsibilitiesKnownexceptionstoBrandguestroomminimumstandardsagainstlatestLRAreportifavailable-316295972.xlsB.DISCUSSIONBETWEENINCOMINGANDOUTGOINGGMSTasksActionedN/ANotes3cPerformingrightsagreementsonmusicroyalitiesdStateoftheNationincludinglocalpoliticalsituationifappropriateeLocalcustomsandculturedo’sanddon’tsfHotelhistoryanniversarydatetraditionaleventsgPre-OpeningfileifapplicablehConstructionfollow-upfileifapplicableiHandoverupdatedGM’saddressbookjCurrencycontrolCentralBankifapplicablekDetailsofanyforeignexchangeregulationslImportrestrictionsandevaluationofimpactonoperationsmDetailsofexistingorproposedpricecontrols4SixSigma:

aBriefonthegeneralstatusofSixSigmainthehotelbBlackBelt/GreenBelt–clarifyregardingthebackgroundtrainingperformancecElaborateonSixSigmaprojectsandcurrentstatusofeach5AssociateDevelopment:

aReviewthelatestPMP/TalentReviewsetcforalloftheGM’sdirectreportsbReviewtheprogressofanyidentifiedhighpotentialassociatecReviewthestatusofassociatedbeingmentoredbytheGM.6HotelDevelopmentOpportunities:

aReviewstatusofanyhoteldevelopmentopportunities/projectSectionBSignoff-toconfirmcompletionofthefollowingtasksOutgoingGMName:

Date:

Signoff:

IncomingGMName:

316295972.xlsB.DISCUSSIONBETWEENINCOMINGANDOUTGOINGGMSTasksActionedN/ANotesSignoff:

316295972.xlsProject:

C.BRIEFINGOVERVIEWTasksDoHRFinanceDoSMBlackBeltOps.MgrRmsMgr1ReviewbackgroundexperiencegoalsperformancedevelopmentplansaDepartmentHeadbOtherKeyassociatesintheDepartmentcReviewDepartmentOrganizationalChart2WhatistheDepartmentsstatuswithregardto:

-aStarVoicebLRAcGSIdSPGeSixSigmafStarwoodCaresgTrainingSampP’sCertificatio