酒店总经理工作交接表Word格式.docx

1、Hotel XXXDate:CONTENTSA.B.C.D.E.F.G. H.I.J.K.L.M.N. 六月9 2009Items to assemble before arrival of incoming GMDiscussion between Incoming and Outgoing GMsBriefing OverviewInterview with Department of Human ResourcesInterview with Financial ControllerInterview with Director of Sales and MarketingIntervi

2、ew with Black BeltInterview with Operations ManagerInterview with Front Office Manager/Rooms ManagerInterview with Food and Beverage ManagerInterview with Executive ChefInterview with Chief EngineerInterview with Executive Housekeeper Interview with Security Manager316295972.xlsProject:A. ITEMS TO A

3、SSEMBLE BEFORE ARRIVAL OF INCOMING GMTasksActionedN/A1234Notify staff at earliest opportunity after Owning company notification by AMD.5678910Prepare an inventory of GMs apartment and office with Controller/Chief Accountant.11Update GMs Handover File as appropriate:- 六月9 2009Coordinate with AMD form

4、al notification to Owning Co. of change in General Manager using care to avoid rumours.Review attached checklist items and assemble necessary documents and agreements for review by new GMEstablish realistic timetable and schedule for orderly handover interviews and reviews of pertinent documents. Fo

5、r example each morning new GM could review documents while existing GM conducts normal activities afternoons spent reviewing checklist items touring hotel and meeting staff evenings for dinners and receptions to meet Owning company executives community leaders and key accounts.Arrange schedule for n

6、ew GM to meet as appropriate Owning co. and/or Operating Co. executives hotel department heads hotel staff community leaders local travel agents airline executives and important commercial clients.Information about country city and local customs and practices should be forwarded to the new GM if app

7、ropriate prior to arrival see Section B.3.If bank signatures require Power of Attorney arrangements should be made prior to arrival of new GM.Arrange schedule for new GM to tour each hotel department accompanied by respective department head. Interview before the tour would normally be held in GMs o

8、ffice. Department heads should be prepared to give in depth briefing on policies and procedures goals and plans and any rehab. Plans.Ensure department head and other appropriate PMP and Talent Profiles are up to date and ready for review.a.02Emergency telephone numbersb.02Owning Co. or Operating Co.

9、 contactsc.02Hotel Lawyersd.02Hotel Auditorse.02Hotel doctors and dentistsf.0202Union Representatives316295972.xlsA. ITEMS TO ASSEMBLE BEFORE ARRIVAL OF INCOMING GMTasksActionedN/A11k. Hoteliersm. Embassy or Consulate contacts12Prepare hotels Emergency Procedure Manual13Prepare a folder of the Depar

10、tment Heads KPIs with latest performance updated14g.02Government officials and contactsh.02Tourism officials and contactsi.0202Airline Managers/Travel Agency contactsj.02Chamber of Commerce contactsl.02Bankers important to the hoteln.02Major hotel purveyors and vendorso.02Department head home teleph

11、one contact numbersp.02Charitable social and fraternal contactsq.02Hospitalsr.02Schools if appropriateUpon Completion of Section B of the Handover Checklist Outgoing GM is to forward the signed copy to the AMD.316295972.xlsNotesPlease tick the boxes as applicable for the event316295972.xlsNotes31629

12、5972.xlsProject:B. DISCUSSION BETWEEN INCOMING AND OUTGOING GMSTasksActionedN/ANotes1Review of Owning Co. matters:-aHotel agreement operating amp management or leasebOwning Co. organization whos whocRelationship with Owning CompanydInternal Owning Co. relationshipseNames addresses and telephone numb

13、ers of Board membersfOwning Co. file problems how to handle sameghCapital expense budget procedureiRehabilitation/renovation agreement or plans in progressjBoard meeting timetable and previous minutes overviewkReview outstanding or pending Owning Co. matterslmEstablish date for presentation of incom

14、ing GM to Board.2Administrative and General:abOutline Union AgreementcPower of Attorney if requireddLawyer review pending items give legal updateeShop Leases:fReview hotel/bank relationship financial statusgHotel KPIs StarVoice GSI RPI SPG etchMarketing and Operating PlaniFinancial resultsjGoals/Inc

15、entive plan 六月9 2009Equity and loan position of owners. Are Board Members Management employees Who has approval authorityTraditional hotel/Owning co.events and courtesies extended to Board Members and Owning Co. employeesOrganization changes AMD has approved if not as per approved budget review nece

16、ssary changes1 Outline each lease agreement2 Review hotel/shop relationships problems policies3 Meet shop ownersPlease tick the boxes as applicable for the event316295972.xlsB. DISCUSSION BETWEEN INCOMING AND OUTGOING GMSTasksActionedN/ANotes2klmnProject releases and large purchase orders outstandin

17、goSignature authorization cards for bank accountspWho is authorized to sign AampG and entertainment cheques in hotelqReview special festival days holidays promotions history and recommendationsrInsurance coverage review:-4 Insurance handled by StarwoodsSchedule of Hotel vehicles off site storage and

18、 other unusual assets.tuReview policy on GMs keysvProfessional/social/fraternal membershipswPasswords and security computer mobile phone voicemail etcxReview status of any work in progress for AMDyReview status of any work in progress for Divisional officezaaReview of the latest audit report interna

19、l and externalbbKnown but not budgeted capital expense items neededccReview and sign off GM apartment and office inventoryddReview TRA level amp Update latest informationeeUpdate on TCEM planffReview Hyigene Report 3Local Status Information and Background:-aLocal hotel associationsbHotel licenses Li

20、quor business occupancy etc.Review significant contracts and commitments utilities elevator professional services etc.EXCOM and Department Head meetings schedule of all hotel meetings time format historyReview on status of Starwood Cares community initiatives and other corporate program initiatives.

21、1 List of all insurance cover type of cover expiry Insurer arranged by2 Hotel vehicles3 Insurance handled by Owning Co.5 Insurance handled by HotelReview safe combination policy for hotel safe or other security/ controlled access responsibilitiesKnown exceptions to Brand guest room minimum standards

22、 against latest LRA report if available-316295972.xlsB. DISCUSSION BETWEEN INCOMING AND OUTGOING GMSTasksActionedN/ANotes3cPerforming rights agreements on music royalitiesdState of the Nation including local political situation if appropriateeLocal customs and culture dos and dontsfHotel history ann

23、iversary date traditional eventsgPre-Opening file if applicablehConstruction follow-up file if applicableiHandover updated GMs address bookjCurrency control Central Bank if applicablekDetails of any foreign exchange regulationslImport restrictions and evaluation of impact on operationsmDetails of ex

24、isting or proposed price controls4Six Sigma:aBrief on the general status of Six Sigma in the hotelbBlack Belt/ Green Belt clarify regarding the background training performancecElaborate on Six Sigma projects and current status of each5Associate Development:aReview the latest PMP/Talent Reviews etc f

25、or all of the GMs direct reportsbReview the progress of any identified high potential associatecReview the status of associated being mentored by the GM.6Hotel Development Opportunities:aReview status of any hotel development opportunities/projectSection B Sign off - to confirm completion of the fol

26、lowing tasksOutgoing GMName:Date:Sign off:Incoming GMName:316295972.xlsB. DISCUSSION BETWEEN INCOMING AND OUTGOING GMSTasksActionedN/ANotesSign off:316295972.xlsProject:C. BRIEFING OVERVIEWTasksDoHRFinanceDoSMBlack BeltOps.MgrRms Mgr1Review background experience goals performance development plansaDepartment HeadbOther Key associates in the DepartmentcReview Department Organizational Chart2What is the Departments status with regard to:-aStarVoicebLRAcGSIdSPGeSix SigmafStarwood CaresgTraining SampPs Certificatio