商务英语10种抱怨信函写作篇Word格式文档下载.docx

商务英语10种抱怨信函写作篇Word格式文档下载.docx

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书写抱怨.索赔信函时,不妨开门见山出原先双方同意的条件,然后列举事实以表示有何不满,以及为什么不满,最后提出解决的方法.内容应明确.清楚.有理,语气要简洁.坚决.避免使用愤怒和使对方过于难堪的措辞（除非你所抱怨的问题反复发生,且多次投诉而毫无结果）.

1）fordelayinshipment（由于发货延迟而抱怨）

dearsirs,

thefurnitureweorderedfromyoushouldhavereachedusaweekago.needlesstosay,thedelayindeliveryhasputustogreatinconvenience.itisthereforeimperativethatyoudispatchthemimmediately.otherwiseweshallbeobligedtocanceltheorderandobtainthegoodselsewhere.

pleaselookintothematterasoneofurgencyandletushaveyourreplyasearlyaspossible.

yoursfaithfully,

亲爱的先生们:

我方从贵方订购的家具应于一星期前收到.不用说,发货的延迟给我方带来了很大的不便.因此,贵方必须立即发货,否则我们将被迫取消订单,到另处订货.

请紧急处理此事,并尽快告知结果.

2）forpoor-packing（由于包装不妥提出索赔）

wearewritingtoinformyouthatthetoyscoveredbyourorderno.5_arrivedinsuchanunsatisfactoryconditionthatwehavetolodgeaclaimagainstyou.itwasfoundupone_aminationthat10%ofthemarebrokenandsomearebadlyscratched,obviouslyduetotheimproperpacking.therefore,wecannotofferitforsaleatthenormalpriceandsuggestthatyoumakeusanallowanceof20%ontheinvoicedcost.thisistheamountbywhichweproposetoreduceoursellingprice.ifyoucannotaccept,imafraidweshallhavetoreturnthemforreplacement.

sincerelyyours,

我们写信通知贵方,5_号订单玩具已收到,但货物状况很不令人满意,故我们不得不提出索赔.经检查,我们发现有10％的货物破损,而且一些也有严重磨损现象.很明显,这是由于包装不妥造成的.因此,我们无法以原价售出货物.建议贵方依照发票金额给予20％的折扣,这是我们所建议降低的售价额度.如果贵方无法接受,我们将不得不退货,要求替换.

3）fordamageofgoods（由于货物损坏而抱怨）

dearsirs,

ourorderno.jt-8theglasswareyousuppliedtoourorderof3rdjulywasdeliveredbytheshippingcompanythismorning.the_0cartonscontainingthegoodsappearedtobeinperfectcondition.butwheniunpackedthemwithgreatcare,iregrettoreportthat10cartonsofglasswarebadlycracked.

wetrustyoucanunderstandthatwee_pectthecompensationforourdamagedgoods.

订单jt－8号我方于7月3日从贵处订购的玻璃器皿已于今早货运公司送到.装有货物的_0个纸箱完好无损.但当我们小心打开检查时,发现有10箱玻璃器皿严重破损.相信贵处能理解我方要求对损坏货物进行赔偿.

4）forincomformity（由于货物不符而抱怨）

onmarch_,weordered1,200shirtssize42.butunfortunately,wereceivedcompletelydifferentarticles-childrenclothestoday.wecanonlypresumethatamistakewasmadeandthechildrenclotheswereforanotherorder.

asihaveseveralcustomerswaiting,pleasearrangeforthereplacementsatonce.

faithfullyyours,

三月十二日我订购了一千二百件四十二号男式衬衣.但不幸的是,今天我们收到了完全不同的货物――儿童服装.我们想贵方一定搞错了,儿童服装是另一份订单.由于有几位客户在等货,故请贵方立即安排更换货物.

5）forunacceptablesubstitute（由于无法接受替代物而抱怨）

dearmr.cliff,

duringthepastthreemonthsihaveplacedtwosizableordersforthehandydeskcompanionbyroy.specifyingthehardbackbinding.butbothtimeyousentmepaper-backbindingbecauseyouwereoutofstockonthehard-back.

fortunately,iamstillsellingafewofthepaperbacks,butmoreandmorecustomersaskforthehard-backones.（atleasttwoofourcompetitorshavethisreferencebookinhard-backinourcities）.

enclosedismyorderfor75copiesofthehandydeskcompanioninhard-back.pleasedonot,underanycircumstances,sendmeanythingelse.ihaveplentyofthepaper-backinstock.

verysincerelyyours,

亲爱的克里夫先生:

在过去的三个月中,我两次向贵方订购了相当数量的由罗伊所著的《便利的办公伙伴》一书,指定需要精装本.但贵方由于精装本缺货,两次寄给我的都是平装本.

值得庆幸的是,我仍卖出一些平装本,但越来越多的顾客索要精装本.（本对少有两家竞争者出售此书的精装本）.

随信寄上订单,购买75本《便利的办公伙伴》精装本.请无论如何,不要寄给我其它替代物.我现已大量平装本的库存.

6）forshortweight（由于短重而要求索赔）

wehavejustreceivedthesurveyreportfromshanghaicommodityinspectionbureauevidencingthatalldrumsofapplejuiceweighshortbyform1to5kilogram,totaling300kilogram.asthedrumswereintact,itisobviousthatapplejuicewasshortweightbeforeshipment.undersuchcircumstances,wehavetofileaclaimagainstyoutotheamountofrmb

850plusinspectionfee.

weareenclosingthesurveyreportno.te（95）_5andlookingforwardtoyoursettlementatanearlydate.

yoursfaithfully.

我方刚刚收到上海商检局的栓验报告,证明所有苹果汁每桶少一至五公斤,总共减少三千公斤.由于果汁完好无损,显而易见,苹果汁估装运前就不够重量.在这种情况下,我方不得不向贵方提出八百五十元人民币的索赔,另加检验费用.现随信附上第te（95）_5号商检报告,希望早日解决这一问题.

7）forover-shipment（由于到货数量过多而抱怨）

wethankyouforpromptnessindeliveringthechinawareweorderedon20thdec.thenumberofcartonsdeliveredbyyourcarrierthismorningwas360,whereasourorderwasforonly320.

unfortunately,ourpresentneedsarecompletelycoveredandwecannotmakeuseofthee_tragoods.pleaseinformusbyfa_whatwearetodowiththee_tragoods.

yoursfaithfully,

对于我方_月20日订购的瓷器,非常感谢贵方及时发货.然而,今早贵方承运人送来360箱货物,而我方只订购了320箱.很不幸,我方目前的需要已完全饱和,无法接受多余的货物.请传真通知我方如何处理.

8）.orinferiorquality（由于质量低劣而抱怨）

withreferencetoourorderno.3_,wearecompelledtoe_pressourstrongcomplaintsfortheinferiorquality.comparedtothesampleno._9,thearrivedself-adhesivecorrectiontapeisverytransparentanddoesnotsatisfactorilycovertheerrorbeingcorrected.

weshallbegladtohaveyoure_planationofthisinferiorityinthequality,andalsotoknowwhatyoupurposetodointhismatter.

sincerelyyours.

关于我方第3_号订单,由于到货质量低劣,我主被迫表达强烈的不满.同_9号样品经较,此次运到的修改带稀薄,无法满意覆盖被改正的错误.我方希望贵方对这一情况加以解释,并告知贵方对此事的处理方法.

10）.forpoorperformanceonaservicecontract（由于服务质量差而抱怨）

dearmr.weidner.

contractno._854

youwillrecallthatyouandihavediscussedatleastthreetimesduringthepastsi_monthsthelowqualityofserviceprovidedbyyourhotel.aftereachconversation,serviceisimprovedforashorttime,andthenreverts.backtotheoldstandardthatbroughtabortmyoriginalcomplaints.

iwillsummarizeinthislettermypreviousdiscussionsaboutyourperformance.youmaywishtorefertoourcontractasyoureadmycomments.

1.windows:

accordingtothecontract,allwindowsaretobecleanedonceamonth.thisisnotbeingdone.oftenfromsi_toeightweekselapsebetweencleanings.evenwhenthewindowsarecleaned,thejobislessthansatisfactory.

2.carpets:

thecarpetsshouldbevacuumedaftereachworkday.althoughyourservicepeopledoshowupeachday,theireffortscanonlybedescribedascareless.

3.miscellaneous:

icouldmentionadozenothercleaningresponsibilitiesthatarenotbeingmetsatisfactorily--furnitures,lavatoriesandashtrays,fore_ample.

icallyourattentiontoparagraph7cinthecontract,mr.weidner,inwhichtheprovisionsforrevocationofthecontractaredescribed.idonotliketoconsidersuchapossibility,butimusthaveyourwrittenassurancethatallprovisionsofthecontractwillbemet.

iwillbepleasedtomeetwithyouoncemoretodiscussthesituation.iassureyouthatthisamatterofsomeurgencytome.

亲爱的韦德罗先生:

您会记得,在过去六个月中,我们至少三次讨论过贵旅店服务质量低劣问题.每次讨论过后,服务质量在短时间内有所提高,但不久又退回到原先的水平.

在这封信中,我将就先前讨论问题做一概述.您在阅读此信时,也许需要参考我们的合同.1.窗户:

遵照合同,每月清洗一次所有窗户.然而.此项工作并未得到落实.每次清洗相隔六至八周.即使窗户被清洗过,效果也不尽人意.2.地毯:

每个工作日之后,对地毯应真空吸尘.尽管贵方服务人员每天露面,但工作很不仔细.3.各种事务:

我可列举许多令人不满意的清洁工作,例如家具.卫生间.烟灰缸等等.韦德罗先生,请您注意我们合的每7c一段,有关终止合同的说明.我本人并不想考虑这种可能,但您是必须书面保证履行合同中的所有条款.我很愿意同您再次会晤,讨论目前情形.这事对于我至关重要,二盼急迫.

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blacksergeweshouldliketodr

中英文对照:

开业通知的写作范例为了方便居住本地之顾客,我方特在本地区开设分店,以便供应品质可靠.款式新颖.价格