物流专业英语参考答案Word格式文档下载.docx

物流专业英语参考答案Word格式文档下载.docx

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2.Itincludestheprocurement,maintainance,distributionandreplacementofpersonnelandmaterial.

3.Thesetwoconceptsarethesamemeanings.Logisticsisgeneralmeaningandincludesmilitarydefinitionandbusinessdefinition.Businesslogisticsstressesspecialtermonatradeorbusiness.

ExercisesforDialogue2

1.（Opening）

2.（Opening）

PartIII.PracticalReadings

ExercisesforText1

I.Answerthefollowingquestions:

1.Businesslogisticsmeanstobedefinedasabusiness-planningframeworkforthemanagementofmaterial,service,informationandcapitalflows.

2.Businesslogisticsinvolvesthefollowingactivities:

demandforecasting,procurement,materialshandling,packaging,warehouseandinventorymanagement,orderingprocessing,logisticscommunications,transport,customerserviceandsoon.

3.Theroleoflogisticsistomaintainthebalancebetweentheminutedetailsandthemainelementsinvolvedinaproduct.

II.1.商务物流管理有不同版本的不同定义2必要资源的利用

3.逆向货物的搬运4.人员和材料的补充5.复杂信息

6.现代的商业环境7.需求预测8.设施场地选择

9.公司最重要的财富10.公司战略抉择走势评定

III.definitions—heart---output---service---strategy

IV.1.这一非常宽广的物流观点把单一的供应链与贸易公司的方方面面整合在一起。

2．收益的概念是一个多层面的，远远不只是产品或服务本身所包含的，而涉及物流准时、货物数量、支撑服务、地点选择和运输成本。

⒊如果这种材料不能用来生产其它产品，它将肯定被以同样的方式被丢掉。

⒋换种说法，他们对生产线末端成品到顾客手里物流更多的关注。

5．另外，这些年来，以当地资源而获得全球资源的购买使得整个过程更加复杂了.

ExercisesforText2

I.I.Answerthefollowingquestions:

1.Itdefinesthelogisticstobe:

thepartofthesupplychainprocessthatplans,implementsandcontrolstheefficient,effectiveforwardandreverseflowandstorageofgoods,servicesfromthepointofrelatedinformationtothepointofconsumptioninordertomeetcustomers’requirements.

2.Supplychainmanagementencompassestheplanningandmanagementofallactivitiesinvolvedinsourcingandprocurement,conversion,andalllogisticsmanagementactivities.

3.Becauseitservesasanintegratingorboundaryspanningfunction.

4.Itwouldbecomenecessaryforafirmtouseitsresourcestofocusonstrategicopportunities.

II.

1.aprofessionalorganization

2.third-partyserviceprovider

3.intermediary

4.demandforecasting&

planning

5.externalfactor

6.internalfactor

7.workinprocessandfinishedgoods

8.globalization

9.balancinginventorylevels

10.integratefunctionalentities

III.1.—C,2.---B,3.---A,4.---A,5.---A,

6.---B,7.---D,8.---D,9.---C,10,---D.

IV.

1.Allpartiesworkingtogetherinaformalsupplychainreceiveanumberofbenefitsfromjointworking.

2.Beginwiththecustomerbyunderstandingthecustomer’svaluesandrequirements.

3.Toomuchpackagingincreasesthecostswhileinadequateprotectioncanresultingoodsdamageand,finally,customerdissatisfaction.

4.Althoughitischallengingtodevelopatruepartnershiprelationship,thefactisthatwithoutstrategicpartnership,itisimpossibletomanagethesupplychainasasingleentity.

5.Demandforecastingaimsattheneedforaccurateinformationonfuturecustomerneeds,sothatthelogisticssystemcanassuretherightproductsandservicesareavailabletomeettothoserequirements.

Unit2CustomerService

PartIISampleCommunications

ExercisesforDialogue1

Customerserviceactsasthebindingandunifyingforceforallofthelogisticsactivities.Ifafirmcanconsistentlyprovideitscustomerswiththedesiredqualityandquantityofproducts,whereandwhenneeded,atacceptablecost,itcangainmarketshareadvantageoveritscompetitors.

Thefirmmightbeabletosellitsproductsatalowercostasaresultoflogisticsefficiencies,orprovideahigherlevelofcustomerserviceasaresultoflogisticseffectiveness,orboth,therebygainingacompetitiveedgeinthemarket.

Optimalcustomerserviceinvolveswell-managedlogisticsinordertoprovidethenecessarylevelofcustomersatisfactionthrougheffectivenessatthelowestpossibletotalcostthroughefficiencyinordertocontributemaximallytowardsthefirm’swelfare.

Effectivenessisameasureofhowsuccessfulthesupplyofaproductisasexperiencedbyusersandconsumers,suchashowwellserviceconformstotheirexpectationsorhowwellgoodssatisfytheirneeds.

Customersatisfactionoccurswhenthefirm’smanufacturing,marketingandlogisticseffortissuccessful,thusaddingsufficientvalueorcreatingenoughutilitytopreventthecustomerfromprocuringtheproductinanalternativeway.Eachactivityofafirm’slogisticssystemcanaffectwhetheracustomerreceivestherightproductandinformationatthedesignatedplaceandtimeintherequiredconditionand