秘书英语 参考答案.docx

秘书英语 参考答案.docx

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秘书英语参考答案

（FortheTeacher）

Unit1

1.2ListeningModule

TaskOne

（Tape-script）

1

Workrelationswithotherpeopleattheplaceofworkincluderelationswithfellowemployees,workersorcolleagues.Amajorpartofworkorjobsatisfactioncomesfromgettingonwithothersatwork.

2

Workrelationswillalsoincludethosebetweenthebossandyourself:

management-employeerelationsarenotalwaysstraightforward,particularlyasthemanagement’sassessmentofyourperformancecanbecrucialtoyourfuturecareer.

3

Insmallbusinessthebosswillprobablyworkalongsidehisworkers.Anythingwhichneedstobesortedoutwillbedoneface-to-faceassoonasaproblemarises.Theremaybenoformalmeetingsorprocedures.

4

Askanyemployeeatanylevelinanycompanywhattheydislikeabouttheirjobandsomewhereonthelistyouwillfindacomplaintaboutthesystemofperformanceappraisals.Itdoesseemstrangethatanideawhichwassupposedtobenefitbothindividualsandthecompanyshouldbesouniversallydisliked,butthestaffappraisalisnowoneofthebiggestcausesofdissatisfactionatwork.

5

Inmanycountriesoftheworldtoday,particularlyinlargefirms,employeesjoinatradeunionandasktheuniontorepresentthemtothemanagement.Throughtheunionallcategoriesofemployeescanpassonthecomplaintstheyhaveandtrytogetthingschanged.Theprocessthroughwhichunionsnegotiatewithmanagementonbehalfoftheirmembersiscalledcollectivebargaining.

（keys）

1-5CBCAA

TaskTwo

（Tape-script）

Tobeacompetentsecretary,youwillneedtolearnhowyourbossworks,whathis/herroleandobjectivesarewithinthecompany,whatcorrespondence,telephoneandpersonalenquirieshe/shewouldlikeyoutorefertohim/her,orwhetherhe/shepreferstotakehis/hercallsatcertaintimesoftheday. Knowingthesesortsofthingswillmakeyourjobeasiertoo. TheideaistosaveyourManagertimewiththedailyroutinemattersandbeashelpfulasyoupossiblycan.  Booksareavailableonthisexactsubject-formingaworkingrelationshipwithyourboss.

Asyoulearnmoreaboutthewayyourcompanyoperatesandtheroleofothercompanypersonnel,youwillfindyouwillbeansweringmoreandmoreoftheroutineenquiriesandconfidentlyreferringenquiriestothecorrectofficerwithouthavingtobotheranyoneelse,particularlyyourboss.

FamiliarizeyourselfwithcompanypoliciessothatyouknowhowtodealwithcertainissuesshouldtheoccasionariseinyourroleasSecretary. Forinstanceshouldpersonnelcomplaintsbeputinwriting,orwillyourbossdealwiththemverbally. Youneedtoknowthesethingssoyoudon'twastethetimeofyourbossbyputtingunnecessarycallsthroughtohim/her. You'llbeabletodealwiththemexpedientlyyourselfbecausethepolicywillgiveyouguidelinesonhowthecompanywishesyoutohandlethem.

Alsomanycompanieshaveproceduralbooksand/orstaffhandbooks. Askifthereisoneandreaditandre-readit. Ifonedoesn'texist,developoneasyoulearnthejob. Taketheinitiative. Youwillfinditsohandywhenyouneedtotrainotherstaffyousupervise.

Nowyouknowsomeofthetypesofdutiesyou'llbeexpectedtocarryoutinyourrole,seehowyourateinthedesiredqualitiesasecretaryshouldhave.

（Keys）

1.competent2.correspondence3.routine4.relationship

5.confidently6.Familiarize7.verbally8.guidelines

9.Ifonedoesn'texist,developoneasyoulearnthejob.

10.Nowyouknowsomeofthetypesofdutiesyou'llbeexpectedtocarryoutinyourrole,

1.3ReadingModule

TaskOne

1-5CADEB

TaskThree

BDDBA

1.4WritingModule

TaskOne

JobDescription

JobSummary

Schedulesappointments,givesinformationtocallers,takesdictation,andotherwiserelieveofficialsofclericalworkandminoradministrativeandbusinessdetails.

MainResponsibilities

ØReceivedictationandtranscribesitbyusingawordprocessor,composescorrespondenceandsummarizereports.Usethecomputersystemtotransmitelectronicmail.

ØReceiveandprepareincomingmailsand,attheendoftheday,dealswithOfficeManager’soutgoingmails.

ØReceiveandentertainvisitors.

ØHandletelephonecallsandtransmitmessagesbyfaxortelex.

ØKeeptheOfficeManager’sdiary;arrangehis/herappointmentsandengagements;assisthim/herinplanninghis/herdaytoensurethemosteffectiveuseofhis/hertime.

ØMaketheOfficeManager’stravelarrangements.

ØEnsurethatallcorrespondenceandinquirieshavebeenprocessedandthatallrecordsarefiledaccuratelyforspeedyretrieval.Administeraneffectivefollow-upsystem.

ØOrganizeandattendmeetings.

ØOrganizetheoffice,maintainwall-chartsandstatisticaldata.

ØSupplyinformation,usingteletextanddatabaseservicesandreferencebooks;circulateinformationasdirectedbytheOfficeManager.

ØControltheOffic