运营管理 考试题库krajewskiom9tif01.docx

1、运营管理 考试题库krajewskiom9tif01Chapter1Competing with Operations TRUE/FALSE1. Operations management refers to the direction and control of inputs that transform processes into products and services.Answer: TrueReference: Operations Management Across the OrganizationDifficulty: EasyKeywords: operations ma

2、nagement, inputs, process, transformation2. As a functional area of a business, Operations translates materials and services into outputs. Answer: TrueReference: Operations Management Across the OrganizationDifficulty: EasyKeywords: operations management, inputs, process, transformation3. The three

3、main line functions of any business include Operations, Finance and Marketing. Answer: TrueReference: Operations Management Across the OrganizationDifficulty: EasyKeywords: operations management, inputs, process, transformation4. Support functions in an organization include Operations, Finance and M

4、arketing. Answer: FalseReference: Operations Management Across the OrganizationDifficulty: EasyKeywords: operations management, inputs, process, transformation5. Support functions in an organization include Accounting, Human Resources and Engineering. Answer: TrueReference: Operations Management Acr

5、oss the OrganizationDifficulty: EasyKeywords: operations management, inputs, process, transformation6. A process involves transforming inputs into outputs.Answer: TrueReference: A Process ViewDifficulty: EasyKeywords: process, inputs, outputs7. Inputs to a process can include human resources.Answer:

6、 TrueReference: A Process ViewDifficulty: EasyKeywords: inputs, process, resources8. Every process has a customer.Answer: TrueReference: A Process ViewDifficulty: EasyKeywords: process, customer9. A nested process refers to a process within a process.Answer: TrueReference: A Process ViewDifficulty:

7、EasyKeywords: nested process10. At the level of the firm, service providers offer just services and manufacturers offer just products.Answer: FalseReference: A Process ViewDifficulty: ModerateKeywords: manufacturing, service, similarity, goods, services11. At the process level, it is much easier to

8、distinguish whether the process is providing a service or manufacturing a product.Answer: TrueReference: A Process ViewDifficulty: ModerateKeywords: manufacturing process, service process, goods, services12. In a service process, output can be inventoried.Answer: FalseReference: A Process ViewDiffic

9、ulty: EasyKeywords: manufacturing process, service process, inventory13. Manufacturing processes tend to be capital intensive, while service processes tend to be more labor intensive. Answer: TrueReference: A Process ViewDifficulty: EasyKeywords: manufacturing process, service process, capital inten

10、sive, labor intensive14. Quality is more easily measured in a service process than in a manufacturing process. Answer: FalseReference: A Process ViewDifficulty: ModerateKeywords: manufacturing process, service process, quality15. Manufacturing processes usually have long response times compared to s

11、ervice processes. Answer: TrueReference: A Process ViewDifficulty: ModerateKeywords: manufacturing process, service process, response time16. Contact with the customer is usually higher in a manufacturing process than in a service process. Answer: FalseReference: A Process ViewDifficulty: EasyKeywor

12、ds: manufacturing process, service process, customer contact17. A core process is a set of activities that delivers value to external customers.Answer: TrueReference: The Supply Chain ViewDifficulty: ModerateKeywords: core process, supply chain18. A supply chain is the cumulative work of a firms pro

13、cesses.Answer: TrueReference: The Supply Chain ViewDifficulty: EasyKeywords: process, supply chain19. The supplier relationship process selects the suppliers of services, materials and information, while the order fulfillment process facilitates the timely and efficient flow of these items into the

14、firm.Answer: FalseReference: The Supply Chain ViewDifficulty: ModerateKeywords: supplier relationship, process, order fulfillment process20. Environmental scanning refers to the unique resources and strengths that an organizations management considers when formulating a strategy.Answer: FalseReferen

15、ce: The Supply Chain ViewDifficulty: ModerateKeywords: environmental scanning, strategy21. A firms core competencies should determine its core processes.Answer: TrueReference: The Supply Chain ViewDifficulty: EasyKeywords: core competency, core process22. Competitive priorities are the means by whic

16、h operations implements the firms corporate strategies.Answer: FalseReference: Competitive Priorities and CapabilitiesDifficulty: ModerateKeywords: competitive priority, corporate strategy23. Flexibility is a possible competitive priority.Answer: TrueReference: Competitive Priorities and Capabilitie

17、sDifficulty: EasyKeywords: flexibility, competitive priority24. Consistent quality is not important to todays consumers.Answer: FalseReference: Competitive Priorities and CapabilitiesDifficulty: EasyKeywords: consistent quality, competitive priorities25. Delivery speed is measured by the elapsed tim

18、e between receipt of a customers order and filling it.Answer: TrueReference: Competitive Priorities and CapabilitiesDifficulty: ModerateKeywords: delivery speed, order, fill time26. Volume flexibility involves accelerating or decelerating the rate of production of services or products to handle larg

19、e fluctuations in demand.Answer: TrueReference: Competitive Priorities and CapabilitiesDifficulty: HardKeywords: volume flexibility27. A firm once made purchasing decisions based on which supplier had the lowest cost. But once cash flow was healthy, purchasing decisions were made based on which comp

20、any could provide the goods and services the fastest. In this case, delivery speed is clearly the order qualifier.Answer: FalseReference: Competitive Priorities and CapabilitiesDifficulty: ModerateKeywords: competitive priority, order qualifier28. Strategic plans are developed farther into the futur

21、e than tactical plans.Answer: TrueReference: Operations Strategy As a Pattern of DecisionsDifficulty: EasyKeywords: strategic plans, tactical plans29. Productivity is measured as input divided by output.Answer: FalseReference: Trends in Operations ManagementDifficulty: EasyKeywords: productivity, in

22、put, output30. Labor productivity is an index of the output per person or hours worked.Answer: TrueReference: Trends in Operations ManagementDifficulty: ModerateKeywords: labor productivity, output31. Most products today are composites of global materials and services from throughout the world.Answe

23、r: TrueReference: Trends in Operations ManagementDifficulty: ModerateKeywords: globalization, products32. The increased global presence of many firms has lessened the burden to behave ethically.Answer: FalseReference: Trends in Operations ManagementDifficulty: EasyKeywords: ethics, global presenceMU

24、LTIPLE CHOICE33. Regardless of how departments like Accounting, Engineering, Finance, and Marketing function in an organization, they are all linked together through:a. management.b. processes.c. customers.d. stakeholders.Answer: bReference: Operations Management Across the OrganizationDifficulty: M

25、oderateKeywords: departments, functions, processes34. Which one of the following statements regarding operations management is true? a. Inputs to a production system include capital and materials, but not human resources. b. Operations management deals only with manufacturing organizations because s

26、ervice organizations do not have tangible outputs. c. Typical inputs to a production system are processes and consumer goods. d. Customer participation and information on performance are two special types of inputs to a production system. Answer: dReference: A Process ViewDifficulty: ModerateKeyword

27、s: operations, participation, information, input35. Operations management is part of a production system that can be described in the following manner: Organization: inputsprocessesoutputs.Which one of the following correctly describes a production system?a. Airline: pilotsplanestransportationb. Ban

28、k: tellerscomputer equipmentdepositsc. Furniture manufacturer: woodsandingchaird. Telephone company: satellitescablescommunicationAnswer: cReference: A Process ViewDifficulty: ModerateKeywords: production system, input, process, outputTable 1.1You are the Production Manager for the toy manufacturing

29、 process at the ABC Company. LUMBER COMPANYABC TOY MANUFACTURING COMPANY TOY STORE AT THE MALL36. Use the information provided in Table 1.1. An example of an internal customer is:a. The lumber companyb. The Receiving Department at ABCc. The Shipping Department at ABC d. The toy store at the mallAnsw

30、er: cReference: A Process ViewDifficulty: ModerateKeywords: internal customer37. Use the information provided in Table 1.1. An example of an internal supplier is:a. The lumber companyb. The Receiving Department at ABC c. The Shipping Department at ABCd. The toy store at the mallAnswer: bReference: A

31、 Process ViewDifficulty: ModerateKeywords: internal supplier38. Use the information provided in Table 1.1. An example of an external customer is:a. The lumber companyb. The Receiving Department at ABCc. The Shipping Department at ABCd. The toy store at the mall Answer: dReference: A Process ViewDifficulty: ModerateKeywords: external customer39. Use the information provided in Table 1.1. An example of an external supplier is:a. The lumber company b. The Receiving Department at ABCc. The Ship