英文酒店实习报告.docx

英文酒店实习报告.docx

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英文酒店实习报告

英文酒店实习报告

　　篇一：

英文版：

酒店前台实习总结

　　MyInternshipLife

　　--SevendaysChangtaiHotelManagementCo.,Ltd.【abstract】Theessayisarecordformyinternshiplifeandmyfeelingsgettingfromthework.Theinternshipisatransitionfromastudenttoastaff.Inthisstage,youmustgiveupsomethingandlearnhowtodosothatyouwillreallyworkwell.WhenIwasworkingatthepositionofreception,Ilearntitwasveryimportanttobeapersonofprofessionalethics.Eventhoughthecompanyisstrangetoyou,youmustlearntoadaptandmakeuseoftheenvironmenttocreateahighervalue.Thejobsmustbefilledwithpressureanddifficulties,ifyouarecleverandstrongenough,youcouldovercomealltheobstacles.BelieveyourselfandWorkconsciously.YouwillbecometheonewhowillcarryalettertoGarcia.Nomatterwhatwewillgetfromthefirstjob,itmustinfluencemylifeforever.IbelieveIcandowhatIwantto.IwillbeapersonthatIwanttobe.

　　【keywords】workexperience,internshiplife

　　1.Introduction

　　Thesixthmonth,asbeautifulasaflower,waspainfulforme.Ihadn’tnoticedthattheflowersgraduallybegantobloom.ThedaythatIhadtoleavewascoming.Fromthatdayon,mylifewaschanging.

　　Itwasasunnyday.Manycompaniesheldjobfairstorecruittheinterns.Myclassmateswerepreparingtointerviewthejobsthattheyloved.MybestfriendsandImadeourmindstointerviewthereception,whichwasofferedbytheseven-dayhotel.Thereasonwhywechosethehotelwasthatithadtwodaysofficialholidaysinaweek.wecouldspentthedaysinstudyingandreviewing.Attheotherhand,thecompanyprovidedfreedormitoryforus.Atlast,wesucceedandthecompanyallowedustogotoworkatthenextweek.

　　2.Workexperience

　　interestedinyourwork

　　Thefirstweek,wewerearrangedinthetrainingteam,wehadtostrengthentheenthusiasmtostudybecausewedidn’thaveknowledgeofthehotelatall.Themanagermadeanorderthatwemustunderstoodalltheprocesses,especiallyatthepartofReceptionguests.Wewereseparatedwithtwogroups.Onegroupwasresponsibleforthemarketandtheotherwasresponsibleforthereception.Atthefirstday,Iwasrequiredtograspthemeaningoftherunningrulesofthehotel.Bylearningit,IfounditthatthehotelwasthefirstChinaHotelthatoperatedontheUSAmarket.Asthesamewithit,italsohadmanyadvantagesthatotherhotelscouldn’tcomparedwith,suchasFuelpump、Packettowel、Bedtimemilk、Soundproofingstripandsoon.Asalltheitemsmentionedabove,Ifeltmoreandmoreexcitedaboutthework.

　　Aweeklater,Duetotheabsenceofthereception,ourmanagerwishedthatIcouldtakeontheposition.ThenshetaughtmehowtohandleV4systemanddealwithsomeimportantthings,forexample,answerthe

　　phone、arrangetheroom、callawakeatthespecifiedtime、deposittheluggageandsoon.Eachprocedureshouldbecaredaboutalot.Asthemonitorsofourteam,Iwasresponsibleforthestudyingofothers,iftheyhaddifficultproblems,Iwouldgiveahandtothem.Onlywestudiedhardenough,webelieved,couldweachieveourtargets.

　　Difficultiesmakeyouflyfreely

　　Thingsweren’talwayswhatweseem,mypartnersusuallymadevariedmistakes,astheresultofit,mybossalwaysshoutedatme.Hethoughtitwasmyfault.However,Ithoughtitwasachancebecausewecoulddiscovertheshortage.Ididn’tthinkitwasrightthatwewouldsucceedwithoutanymistakes.Justlikeastorysaying:

Acocoonstruggledtoforceitsbodythroughthepupa,butitseemedtostopmakinganyprogress,soahumandecidedtohelpthebutterfly.Hetookapairofscissorsandsnippedoffthecocoon.Thebutterflythenemergedeasily.Butitsbodywasswollenanditswingsweretoosmall,whichwouldn’tenlargeandexpandtobeabletosupportthebody.Intheend,itneverwasabletofly.WhatthemaninhiskindnessandhastedidnotunderstandwasthattherestrictingcocoonandthestrugglerequiredforthebutterflywereGod’sway.Sometimes,whatweneedinourlifewasstruggles,ifwegotthroughourlifewithoutanyobstacles,itwouldcrippleus.Asaresult,wewouldnotbeasstrongaswhatwecouldhavebeen.

　　Inthetime,Ilostmyselfinworkingandenjoyedthehappinessbroughtbythework.Formostofus,theworkwasthecentral,dominatingfactoroflife.Notonlyforthechanceofferingthecreativity,imaginationorinitiative.Therewasnodoubtthatworkingcouldbringyoumuchhappiness.WhenIreceivedtheprettyorbeautifulladies,thehandsomeorcoolgentlemen,Iwouldthinkitwasanexcitingthing.Forexample,onetime,Ireceivedanoutgoingboy,whenhecametothecheckdesk,Isaid“hello,sir”.Thenheanswered“no,I’mnotfine.”Afterwards,Isaidina

　　worriedvoice“what’swrongwithyou”HetoldmeananswerthatIcouldn’timage,”I’mhungry.”Atthattime,Ifelttheworldbegantodarken.Theguestreallywasahumorousman.

　　Beloyaltoyourjob

　　Ofcourse,Ialsohadaperiodofpell-melltime.Thefirstdayofeachmonthwasmynightmare,becauseIalwaysworkedforalltheday.Imustfinishedsortingoutthelistofitems,includingthegoods,membershipcardsorprofitofcost.Meanwhile,Iverifiedalltheintermediaryorders.Intheend,Ineededhandonallthereportformstothemanager,ifitexistedasmallfault,Imustamendedimmediately.Eventhoughthereexistednothingdifficult,eachprocedureshouldalsobecarefulenough.Inmyopinion,thejobwasasinterestingasagame,notonlyyoucouldfindyouradvantages,butyoucouldfindyourpotential.Afterwards,alongwiththelighthouse,youwouldreachyourportandharvestabeautifulfuture.Onegirl,whowasworkingtogetherwithme,wasalwaystoldusshewouldchangeherjob,andthenshewouldsearchedforajobwithahighsalary.Ididn’tknowwhatshewasthinking,butIdidn’tagreewithher.Wecouldn’trefusegrowingup,butwecouldchoosehowtolive.Myteachertaughtme“Don’tmindhowmuchmoneyyouearn,themostvaluablethingistheexperience.”Justlikedoit,lifewasneededtoeich.Evenwecouldfreelyenjoyourselves,butwepreferredtodisciplineourselvesinthepresenttoenhanceourenjoymentinthefuture.Godbuiltmanyopportunitiestoencouragethepeopletobepowerful,atthesametime,italsocreatedalotofdefects.Whenyouenjoyedthehappinessofsuccess,youwouldundertaketheequalfailure.Thelifewasnotatrapsetforus.Lifewasnotaspellingbee,wherenomatterhowmanywordsyouhadgottenright,youwoulddisqualifiedifyoumadeonemistake.Our

　　goalwastowinmoretimesthanwelose.Iusuallyaskedmyself–not“beperfect,”not“don'tevenmakeamistake,”but“bewhole.

　　3.Mygains

　　Onewordwasmyfavorite,itsaying“youcan’tteachamananything,youcanonlyhelphimdiscoveritwithinhimself.”Asthesamewithit,ourcountryhadanoldword“giveamantofishthangivingthefishing.”thesamelessonwassuittothejob,ourmanagertaughtustheimportanceofworkandshowedussomethingthatdidn’teverknow.However,nobodywouldtellyouwhetheryouarerightasthewayyoudid.Weusuallyfocusedontheresults,becausethewayyoufinishedtheworkwassundry.

　　amanwhocancarryalettertoGarcia

　　BeforeIleftmyschool,thereadingleaguesentusabook,itsnamewas“AMessagetoGarcia.”Atfirst,IthoughtthebookwasPhilosophicalanditscontentsweretoorichandprofound.ButitwasregretfulthatIcouldn’tunderstandwell.Afterthat,Icametothehotelandworkedhere.Oneday,Itookoutthebookanddecidedtoreaditagain.Suddenly,Ifounditreallywasatreasureandithadmanywonderfulstoriesaboutsomeoneworkedallalone.Inthisbook,Iwantedtoshareseveralsentencestoeverybody.

　　Don’tworkonlyforthehighsalary

　　Oncegivingup,youwillgetmore

　　Justdoalittlemorethanyoushoulddo

　　WorkConsciously

　　Facingwithsb/tosthinathanksgivingmood

　　Learntheadvantagesfromyourboss

　　Loveyourwork

　　WhowillsendalettertoGarciaEverybosswillhopeallemployersarenotrapaciousandhigh-handed,anymorethanallpoormenarevirtuous.Hehopedhisstafftobethemanwhodoeshisworkwhenthe“boss”is

　　篇二：

酒店服务报告英文版模板1

　　四川托普信息技术职业学院

　　毕业设计论文

　　题目：

xxx酒店服务项目报告

　　学生姓名

　　学生学号专业方向

　　指导教师

　　指导单位

　　年月日

　　SichuanTOPVocationalInstituteofInformationTechnology

　　GraduationThesis/Design

　　Title:

XXXHotelServiceProjectReport

　　AuthorofThesis/Design

　　StudentIDNo

　　Specialty（Tourism&HotelManagementDirection）

　　ThesisAdvisor

　　AdvisingUnit

　　Date

　　Index

　　Chapter1Abstract---------------------------------------------------------

　　Chapter2ProceduresandResults--------------------------------------

　　Chapter3

　　Chapter4

　　Chapter5Conclusion------------------------------------------------------Reference-------------------------------------------------------Acknowledgments--------------------------------------------

　　Chapter1Abstract

　　Instructions:

　　Inthispart,youshouldgiveabriefsummaryofXXXHotelServiceProjectReportyouhaveofferedundervirtualconditionsinlessthan200wordsandnotbemorethanonepage.Yoursummaryshouldincludeastatementofthepurpose,abriefdescriptionoftheprocedures,andtheresults.

　　Abstract:

　　HotelserviceindustrywasaspecialandimportantindustryinthethenewcenturyknewmoreandmoreaboutthisProjectReportwouldintroducesomethingabouttheHotelReservationandTheReservationincludedHowtomakea,TheConcierge,TheReceptionandsomanyprojectaboutHotelService.AndthenyoushouldtounderstoodThefoodandThebeverageandtable,seeofftheguestand