电大商务英语4形考附答案.docx
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电大商务英语4形考附答案
国家开发大学商务英语4形考答案
第一单元
一、选择填空题(每题10分,共5题)
—__________________?
—Sure,noproblem.First,goseeCindyandtellherwhereyou'regoingandwhen.
选择一项:
C.Canyoufillmein
—HeyKyle,guesswhat!
ThebossissendingmetoEuropeforamarketingseminarnextmonth.
—__________________You'vebeenitchingtogoonabusinesstripformonths.
选择一项:
A.Iamsorrytohearthat.
B.Great!
Youmustbehappy.
C.Sowhat?
Ifyouareintending____________justoneSchengencountry,youwillneedtoapplyfortheSchengenvisadirectlywiththeembassyorconsulateofthatparticularcountry.
选择一项:
A.tovisit
B.visiting
C.visited
Canyoufillme____________?
Ineedsomedetailedinformation.
选择一项:
A.in
B.up
C.out
题目5
题干
Traveller'schecksaregenerally____________smallfacevalue.
选择一项:
A.at
B.on
C.of
—Howwouldyouliketogo?
—__________________.
选择一项:
A.I'llgetintouchwiththerailroad
B.I'dliketoflytoFrankfurtforastayoftwodays
C.IexpecttodepartforFrankfurtonSunday,September1st
—__________________?
—Yes,businessclass.
选择一项:
A.Willyouflybusinessclass
B.Whendoyouplantoleave
C.WhereshallImakehotelreservation
Please____________anopenreturnflightfromBarcelonatoFrankfurt.
选择一项:
A.paper
B.text
C.book
Travellers,when____________thechecks,havetosignthechecksinthepresenceofthebankorserviceclerks.
选择一项:
A.buy
B.buying
C.tobuy
Weusedto____________cashadvances.
选择一项:
A.had
B.having
C.have
标记题目
题干
____________behalfofVancouverC&SInt'lTradeCorp.,Iampleasedtoinviteyouandyourcolleaguestovisitus.
选择一项:
A.For
B.On
C.In
Youcandownloadandprintoffthe____________online.
选择一项:
A.from
B.form
C.formal
Manyofthebanksandtravelservicesinthewesterncountriesprovideconvenienceforthetravellersbyissuingtraveller's____________.
选择一项:
A.checks
B.cash
C.creditcards
完形填空:
选择正确答案,补全文章(每题10分)。
HowtoScheduleYourVisaAppointment
PaymentcanbemadewithaUnionPaydebitcardorincash.Youcan 回答 directlythroughthewebsite,theCallCenter,orataCiticbankATM.IfpayingataCiticbankbranch,youcanpaywithaUnionPay 回答 orwithcash.Ifyouprefertopayincash,theappointmentwebsitewillproduceabankdepositslip 回答 onthetypeofappointmentforwhichyouhaveregistered;thedepositslipwillindicatehowmuchyoumustpay.Youmustprintthisbank 回答 ,logofftheappointmentsite,proceedtoalocalCiticbankbranch,presentthebankdepositslip,paytherequestedamount,obtainanoriginalbankreceiptforthetransaction,logbackintothe 回答 ,andenterthebankreceiptconfirmationnumberintotherequestedfield.
BCACA
翻译:
为句子选择正确的翻译(每题10分)。
1.Canyoufillmein?
回答
A.你能替代我一下吗?
B.你能为我填写吗?
C.你能向我详细介绍一下吗?
二、2.Notallrestaurantsacceptthecard. 回答
A.所有酒店都不接受此卡。
B.并非所有酒店都接受此卡。
C.所有酒店接受的不是此卡。
3.Weusedtohavecashadvances. 回答
A.我们以前是预支现金。
B.我们使用已有的现金。
C.我们习惯了预支现金。
三、4.Letmeknowhowyoulikelivingoutofasuitcase.回答
A.到时候告诉我没有旅行包你是怎么活下来的。
B.到时候告诉我你是怎么带着旅行包生活的。
C.到时候告诉我你怎么那么喜欢带着旅行包生活。
5.Itisveryprofitablefortheissuingofficestofinancethefundstheycollectbyissuingtraveller’schecks. 回答
A.对发行机构来说,发行旅行支票提供融资便利是有利可图的。
B.对发行机构来说,融资有利可图,他们征集资金,发行旅行支票。
C.对发行机构来说,征集资金,发行旅行支票,融资等,都是有利可图的。
SchengenVisaApplicationSteps
Identifythecountryorcountriesyouwillbetravellingto.Itisparticularlyimportanttoknowwhichcountriesyouaretravellingtobecauseitdetermineswhereandhowyouaregoingtosendyourapplication.
● IfyouareintendingtovisitjustoneSchengencountry,youwillneedtoapplyfortheSchengenvisadirectlywiththeembassyorconsulateofthatparticularcountry.
● IfyouareintendingtovisittwoormoreSchengencountries,yourapplicationmustbesenttotheembassyorconsulateofthecountrythatshallbeyourmaindestination.
● IfyouareintendingtovisitseveralSchengencountries,butdonothaveamaindestination,youshouldapplyforthevisaattheembassyorconsulateofthefirstSchengencountryonyourtravelitinerary.
FilloutanapplicationformbeforehandtoobtainaSchengenvisa.Youcandownloadandprintofftheformonline.
PreparealltherequirementsforyourSchengenvisaapplication.Dependingontheconsulateorembassy,youarerequiredtoshowthefollowingdocuments:
● Avalidnationalpassport
● Evidenceshowingthepurposeofyourtrip(e.g.hotelreservations)
● Proofofmedicalinsurance
● Around-triptravelticket
● Proofoffunds
ChecktheprocessingtimetoensureyougetyourSchengenvisaontime.Theprocessingtimevariesperembassy,soitisimportanttotaketheprocessingtimeintoaccountwhenplanningyourtrip.
1.Thispassageismainlyabout 回答.
A.whatisaSchengenvisa
B.whocanapplyforaSchengenvisa
C.howtoapplyforaSchengenvisa
2.IfyouareintendingtovisittwoormoreSchengencountries,youwillneedtosendyourapplication 回答.
A.totheembassyorconsulateofthecountrythatshallbeyourmaindestination
B.directlywiththeembassyorconsulateofthatparticularcountry
C.totheembassyorconsulateofthefirstSchengencountryonyourtravelitinerary
3.Youcandownloadandprintofftheform 回答.
A.viayourphone
B.ontheInternet
C.byyourfriends
4.YouarerequiredtoshowthefollowingdocumentsEXCEPT 回答.
A.around-triptravelticket
B.avalidnationalpassport
C.abirthcertificate
5.Theprocessingtimeis 回答 perembassy.
A.different
B.thesame
C.similar
第二单元
一、选择填空题(每题10分,共5题)
题干
—Theclientsaidhehadtosendamonitorbackthreetimesbeforetheproblemwassolved.Doyouhaveareasonforthis?
—_________________.
选择一项:
A.Well,Iwonderwhethertherecentlayoffsareaffectingthequalityofourcustomerservice
B.Whatdoyouthink?
ButIhavenoidea
C.That'stheclient'sownproblem,Iguess
—Whatisthedistancebetweenthenewbuildingandyouroffice?
—_________________.
选择一项:
A.Itisneartothebusstop
B.Itisabout15kilometers
C.Itisveryclose
题干
Someofthecustomers'complaintsseem_________.
选择一项:
A.inacceptable
B.unacceptable
C.unaccepted
题干
Somestoresevenoffer_________lanesforcustomerswith10itemsorlesstocheckoutquickly.
选择一项:
A.expire
B.express
C.exact
题干
Customersoftenremain_________toabusinessthathasexcellentserviceeveniftheirpricesarehigh.
选择一项:
A.loyal
B.loyally
C.loyalty
—Hello,isthatSailMovingCompany?
—_________________?
选择一项:
A.Yes,thisisJackspeaking.Thanksforcalling.Whatcanwedoforyou
B.Yes,I'mJack.Thanksforcalling.Whatcanwedoforyou
C.Yes,speaking.WhatcanIdoforyou
Thecustomerservicerepresentativewilloftenallowcustomerstoexchangetheproducttheyboughtorreturnitforafull_________.
选择一项:
A.compensation
B.repay
C.refund
题干
_________thesituationmaybe,makesurethatyoudon'tleaveyourcustomerwithanunansweredquestion.
选择一项:
A.Whatever
B.Whenever
C.However
题干
Ifthingshave_________,thepersonyou'retalkingtowillwanttoknowthereasons.
选择一项:
A.gotup
B.gonewrong
C.turneddown
—Whatdoesthecustomer'scomplaintsay?
—_________________.
选择一项:
A.Hesayshewillwriteusathank-youletter
B.Hesayshehasn'tgottenbackthemonitorforrepairs
C.Hewantstoknowwhetherwecouldgivehimadiscount
TheAmericanideaofcustomerserviceis_________eachcustomerthecenterofattention.
选择一项:
A.made
B.tomake
C.make
Customerswon'tfindstoreclerkssittingaround_________.
选择一项:
A.watchingTVorplayingcards
B.towatchTVorplaycards
C.watchingTVortoplaycards
Ifanyofthearticlesaredamagedduringmove,youmaymakea_________forcompensationwithourcompany.
选择一项:
A.request
B.demand
C.claim
—Howdoyoucalculatethefeeifweaskyoutomovetheofficefurniture?
—_________________.
选择一项:
A.Wecangiveyoua10%discount
B.Sorry,wearenotavailablethesedays
C.Thecostdependsonthefloortomoveto,thedistancebetweentwoplacesandtheamountofthefurnituretomove
Lookingyourcustomersintheeyeshowsthatwearelisteningtothemandhearing_________.
选择一项:
A.whyaretheysaying
B.howaretheysaying
C.whattheyaresaying
二、阅读理解/翻译/完形填空(题型随机)(共50分)
完形填空:
选择正确答案,补全文章(每题10分)。
Customerserviceistheserviceorcarethataconsumerreceivesbefore,duringandafterapurchase.It'soneofthefactorsthatcomeintoplaywhenaconsumerisdeterminingbuyingvalue,theotheristhequalityoftheproductorservicethatisbeing 回答 .
Consumersoftenmustencounteranexperiencetonotonlybeasatisfiedcustomer,butaloyalcustomer.Customerserviceisapartofthatexperience.
Topnotchservicewillcreate 回答 andareturningcustomer,whichiswhatweallmuststrivefor.
Excellentcustomerserviceis 回答 tobusinessestoday.It'sacomponentthatisoftenmissing,unfortunately.Howdoyouprovidegreatcustomerservice?
Alwaysmakeyourcustomera 回答 .Greettheminafriendlymanner,whetherthatbeviatelephone,emailorinperson.
Letthemknowyouaretheretohelpandthatyouwilltakecareofthem,notonlybeforethesalebutafteraswell.Afterall,inathrivingbusinesscustomersarenot 回答 ;it'sarequirementforbusinessestosurvive.
选自:
DEACB
阅读理解:
根据文章内容,把每一段和其所谈论的话题相匹配(每题10分)。
CustomerService
1.TheAmericanideaofcustomerserviceistomakeeachcustomerthecenterofattention.Andwhereveryougo,goodcustomerservicemeansmakingcustomersfeelspecial.回答
2.Whencustomersgettoastore,the