qspandro80.docx
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qspandro80
ANDROMEDAENERGYTECHNOLOGIES（P）LTD
QUALITYSYSTEMPROCEDURE
8.0MEASUREMENTANALYSIS&IMPROVEMENT
8.2MONITORING&MEASUREMENT
8.2.4MONITORING&MEASUREMENTOFPRODUCT
1.0OBJECTIVE:
Toensurethatfinalproductsareverifiedforconformancetospecificationsbeforerelease
2.0SCOPE:
Thesystemcoversfinalinspectiontheproduct
3.0RESPONSIBILITY:
HOD（QA）isresponsible
4.0PROCEDURE:
4.1HOD（QA）ensuresconformancetorequirementsasperfinalinspectionquality
plansfrommasterlistML/QAD/10-3/01beforeclearingfordispatchto
customer.QualityPlanforgeneralandmaintenanceitemsisgivenatAnnexure-A
4.2HOD–QAClearsforstoringthroughfinishedproductcreditSlipFT/STR/7.5.5/12
4.3HOD-QAisauthorisedforreleaseofproducttothecustomer.
4.4HOD–QAensuresbatteriesaretestedforitsperformanceincasetheyarestored
formorethan6months.
PreparedBy
Reviewed&ApprovedBy
REVISION
QSP–4.9
I/C（MNT）
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ANDROMEDAENERGYTECHNOLOGIES（P）LTD
QUALITYSYSTEMPROCEDURE
8.0MEASUREMENTANALYSIS&IMPROVEMENT
8.2MONITORING&MEASUREMENT
8.2.4MONITORING&MEASUREMENTOFPRODUCT
4.2.5Theareashallbedesignatedforallfinishedproductsunderinspectiontoindicate
theinspectionstatusasperdocumentedprocedure.
4.2.6Thefinishedproductshallbeproperlystoredatdesignatedplaces.
5.0REFERENCE:
QSP:
8.3ControlofNon–ConformingProduct
QSP:
7.5ProductionandServiceProvision.
6.0RECORDSANDFORMATS
ML/QAD/7.5.2/01MasterListofQualityPlan.
ProductInspectionReportsandOtherformats.
FT/STR/7.5.5/12FinishedProductCreditNote.
ML/QAD/10/01MasterlistofOperatingWorkInstruction
PreparedBy
Reviewed&ApprovedBy
REVISION
QSP–4.9
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WM
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ANDROMEDAENERGYTECHNOLOGIES（P）LTD
QUALITYSYSTEMPROCEDURE
8.0MEASUREMENTANALYSIS&IMPROVEMENT
8.3CONTROLOFNONCONFORMINGPRODUCT
1.0OBJECTIVE:
Toensurethatcomponentswhichdonotconfirmtospecifiedrequirementsare
identified,documentedevaluatedandsegregatedsothatsuchcomponentsarenot
inadvertentlyusedfurther.
2.0SCOPE:
Theprocedurecoversallmanufactured&boughtoutcomponents/itemsusedinthe
factoryotherthandevelopmentalitems.
3.0RESPONSIBILITY:
Allconcernedaspertable–1.
2.0PROCEDURE:
4.1Non-confirmingmaterials/subassembliesandproductsshallbereviewedand
disposedaspertable-1
4.2AllscrapmaterialsaredisposedthroughstoresIn-Chargeaftergettingauthorisation
fromHOD–QAthroughMaterialReturnNoteFT/STR/7.5.5/11.
4.3Thenon-confirmingmaterials/subassembliesandproductshallbereviewedinthe
ManagementReviewMeetings.
PreparedBy
Reviewed&ApprovedBy
REVISION
QSP–4.13
HOD（QA）
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ANDROMEDAENERGYTECHNOLOGIES（P）LTD
QUALITYSYSTEMPROCEDURE
8.0MEASUREMENTANALYSIS&IMPROVEMENT
8.3CONTROLOFNONCONFORMINGPRODUCT
4.4Amonthlyrejectionanalysisfortheinwardmaterial,processandfinalshallbecarriedoutasperMonthlyRejectionAnalysisandRootCauseFormatNo.FT/QAD/7.4.3/02.Theanalysisshallbecarriedoutincasetherejectionrateismorethan20%sincethecomponentssuchasMouldedcomponentsandlowcostitems.However,forthemaintenanceofthequalitytherejecteditemsaresegregatedandcorrectiveandpreventiveactionshallbetaken.
5.0REFERENCE:
ML/QAD/7.4.3/01MasterListofQualityPlan.
6.0RECORDSANDFORMATS
FT/QAD/8.3/01Non-ConfirmingMaterialReports.
FT/QAD/7.4.3/02MonthlyRejectionAnalysisandRootCauses.
PreparedBy
Reviewed&ApprovedBy
REVISION
QSP–4.13
HOD（QA）
WM
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ANDROMEDAENERGYTECHNOLOGIES（P）LTD.
QUALITYSYSTEMPROCEDURE
8.0MEASUREMENTANALYSIS&IMPROVEMENT
8.2MEASUREMENT&MONITORING
8.2.1CUSTOMERSATISFACTION
1.0OBJECTIVE:
Tomonitorinformationrelatingtocustomerperceptionasoneofthemeasurementsofthe
performanceofQMStomeetcustomerrequirements
2.0SCOPE:
Monitoringofinformationrelatingtocustomerperception
3.0RESPONIBILITY:
HODMarketing/HOD（D&D）
4.0PROCEDURE
4.1Thesourcesofcustomerrelatedinformationshallbecollected.Theprocesstocollect,analyze
anddeploythecustomerrelatedinformationshallbeestablished..Customerrelatedinformationshallinclude
a）Feedbackonallaspectsofproducts
b）Customerrequirementsandcontractinformation
c）Marketneeds
d）Servicedeliverydata
e）Informationrelatingtocompetition
4.2Theprocessforrequesting,measuring&monitoringfeedbackofcustomerperceptionshall
provideinformationonacontinualbasis/itshalladdressconformancetorequirementsmeeting
needsandexpectationofcustomersaswellasprice&deliveryofproduct,.Customerinformation
collectedshallbeused
PreparedBy
Reviewed&ApprovedBy
REVISION
QSP–4.17
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ANDROMEDAENERGYTECHNOLOGIES（P）LTD.
QUALITYSYSTEMPROCEDURE
8.0MEASUREMENTANALYSIS&IMPROVEMENT
8.2MEASUREMENT&MONITORING
8.2.1CUSTOMERSATISFACTION
4.3Thecustomershallbegivenco-operationinordertoanticipatefutureneeds.Theprocessfor
implementingappropriatemarketingactivitiestoefficientlyobtainthe“VoiceoftheCustomershallbeplannedandestablished.
4.4ThefrequencyofgatheringandanalyzingdataforreviewandCA&PAimprovementsshall
becarriedonceinthreemonths.
4.5ThedatacollectionandmeasurementsshallbedonethroughFT/MKT/8.2.1/.Thesources
ofinformationoncustomersatisfactioninclude:
a）CustomerComplaints
b）Directcommunicationwithcustomers
c）Questionnaireandsurveys
d）Focusgroups
e）Reportsfromconsumers/’consumerOrganisation/endusers
f）Reportsinvariousmediaand
g）SectorStudies
5.0CUSTOMERCOMPLAINTSHANDLING&ANALYSIS
ShallbedealtwiththeQSP8.2.1.01
5.0REFERENCES:
1）QSP8.2..02-CustomerComplaintsHandlingAnalysis
2）QSF8.2.1.-CustomerSatisfactionsurveyReport
6.0RECORDSANDFORMATES:
PreparedBy
Reviewed&ApprovedBy
REVISION
QSP–4.17
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ANDROMEDAENERGYTECHNOLOGIES（P）LTD.
QUALITYSYSTEMPROCEDURE
8.0MEASUREMENTANALYSIS&IMPROVEMENT
8.2MEASUREMENT&MONITORING
8.2.2INTERNALAUDIT
1.0OBJECTIVE:
Toensurethatthequalitysystemprocedureisadequate,effectiveandcomplywith
plannedarrangements.
2.0SCOPE:
Thisprocedurecoversverificationofallthequality/managementsystemactivitiesof
theorganizationandfollowupofcorrectiveactions.
3.0RESPONSIBILITY:
ManagementRepresentative（MR）isresponsibleforoperationofthisprocedure.
4.0PROCEDURE:
4.1Internalqualityauditshallbecarriedoutbytrainedauditorsandtheyshallbe
independentofthosehavingdirectresponsibilityfortheactivitiesbeingaudited.
4.2AlltheauditsshallbepreplannedandscheduledasperFT/COM/8.2.2/01andshall
becarriedoutatleastonceintwomonthsduringfirstyearandonceinfour
monthsthereafter,withpriorintimationtotheauditorsandaudittee.
PreparedBy
Reviewed&ApprovedBy
REVISION
QSP–4.17
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ANDROMEDAENERGYTECHNOLOGIES（P）LTD.
QUALITYSYSTEMPROCEDURE
8.0MEASUREMENTANALYSIS&IMPROVEMENT
8.2MEASUREMENT&MONITORING
8.2.2INTERNALAUDIT
4.3Theinformationtoauditors/auditteesshallcoverthefollowing:
i）AuditReferenceNumber.
ii）Natureofaudit.
iii）Scopeofauditi.e.areas/activitieswhichshallbeaudited.
iv）Dates&timeofaudit.
4.4TheconcernedHOD/auditteeshallarrangetoprovidenecessaryinformationand
extendco-operationneededbytheauditor.
4.5Theauditorshallcollectevidencethroughinterviews.Examinationofdocuments,
observationofactivityandconditionsintherelevantareas.Allthenon–
conformanceduringtheinternalauditshallberecordedintheinternal
auditnon-conformityreportbytheauditorasperFT/COM/8.2.2/02
4.6Managementrepresentativeshallcompileallthereports,reviewandfollowup
withtheconcernedaudittee/departmentalheadsfortakingtimelycorrective
action.
PreparedBy
Reviewed&ApprovedBy
REVISION
QSP–4.17
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QUALITYSYSTEMPROCEDURE
8.0MEASUREMENTANALYSIS&IMPROVEMENT
8.2MEASUREMENT
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