商务英语三级培训教材.docx
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商务英语三级培训教材
BusinessEnglishTrainingData
（GradeThree）
1.Introductionsandgreeting
1.1Introducingyourself
1.Dialogue
◆A:
Goodmorning.Myname’sLiuMing.
B:
Pleasetomeetyou,MsLiu.
◆A;Hello,I’mXuYi.
B:
Howdoyoudo,MrXu?
A:
Please,callmeXiaoXu.
◆A:
Excuseme,areyouMrYang?
B:
No,I’mnot.
A:
Oh,I’msorry.
◆A:
Excuseme,isyournameFangYing?
B:
Yes,itis.
A:
I’mWangQiang.Nicetomeetyou.
2.Examples
◆Findingoutsomeone’sname
areyou
Excuseme,MrZhou?
isyourname
◆Introducingyourself
I’m
Hello。
XuYi.
Myname’s
A:
Howdoyoudo?
Pleasedtomeetyou.
B:
Howdoyoudo?
Pleasedtomeetyou,too.
3.Practice
1.2Sayingwhereyou’refrom
1.Dialogue
◆A:
Goodmorning.Myname’sFangMingandI’mfromShanghai.
B:
I’mWangQiang.Howdoyoudo,FangMing?
A:
Howdoyoudo?
B:
Pleasegothroughtotheloungeandhelpyourselftocoffee.
◆A:
Hello.Idon’tthinkwe’vemet.Myname’sLiuXin
B:
Hi.I’mZhouPei.Whereareyoufrom,LiuXin?
A:
Guangzhou.IworkinShenzhen.Andyou?
B:
IcamefromChangsha,Hunantobeexact.
2.Examples
◆Greeting
Howareyou?
Nicetoseeyou.
◆Respondingtogreetings
Fine,thanks.
Nottoobad,thankyou.
Nicetoseeyou,too.
3.Practice
Brown,American,NewYork.
JiangWen,China,Beijing.
David,Italy,Milan.
Robinson,Germany,Munich.
ZhouPeng,Shanxi,Xi’an.
WuLi,Shandong,Qingdao.
1.3Introducingotherpeople
1.Dialogue
◆A:
Hello,WangQiang.Goodtoseeyou,again.Howarethings?
B:
Justfine,fine.Andyou?
A:
Oh,nottoobad.WangQiang,doyouknowMrLiu,ournewPersonnelmanager?
MrLiu,thisisWangQiang,He’sfromJiangxi.
C:
Pleasedtomeetyou,MrWang.
B:
Please,callmeWangQiang.
C:
AndI’mLiuMing.
A:
Haveaseat,WangQiang.
B:
Thankyou.
A:
Howaboutsomecoffee?
WangQiang?
Yesplease.Creamandsugar,please.
2.Examples
◆Introducingotherpeople
Thisis
MrLiu.
I’dliketointroduce
Doyouknow
MsChen.
Haveyoumet
◆Givinginformationaboutotherpeople
She’sfromGermany.
HeworksinSingapore.
3.Practice
◆PeterintroducesMarytoTom.
◆WangMeiintroducesMrLiu（salesmanager）toZhengWei.
◆GuoJingintroducesMrGuo（herfather）toWangQiang.
2.Occupations
2.1Sayingwhatyoudo
1.Dialogue
◆A:
Goodmorning.BYD.
B:
Hello,thisisLiDongfromPilips.CouldIspeaktoMrWang,please?
A:
IsthatWangJichengorWangBin?
B:
I’mnotsure.Iwanttotalktosomeoneaboutinstallingequipment.
A:
ThenyouneedtospeaktoMangBin.He’sanengineer.I’lltransferyourcall.
◆A:
Idon’tthinkwe’vemet.I’mRichardLampl.
B:
Nicetomeetyou.Myname’sZhangYue.
A:
pleasetomeetyou,Mr.Zhang.
B:
pleasecallmeXiaoZhang.
A:
AndI’mRichard.Whatdoyoudo,XiaoZhang?
B:
I’mincomputers.I’masoftwareengineer.
A:
Really.whodoyouworkfor?
B:
I’mwithABCsoftware.
A:
Ah…Ineedsomeonewhocanadviseusaboutinstallingcomputers.
B:
Well,givemeacallsometime.Look,here’smycard.
A:
Thankyou.I’lldothat.
2.Examples
◆Askingsomeonewhatdoeshe（she）do.
Whatdoyoudo?
Whodoyouworkfor?
Whodoesheworkfor?
Whatdoeshedo?
◆Answering
I’ma…
Iworkin…Dept.
3.Practice
lawyersalesmanagersecretaryaccountant
executivetypistengineersupervisor
receptionistdoctoradministratorsalesclerk
2.2Telephoning
1.Dialogue
◆A:
Hello,thisis4221212.
B:
Hello,ThisisGaoJingfromBYDBATTERY.MayIspeaktoMrWang?
A:
Justaminute,please.
C（WangJicheng）:
Speaking.
B:
Hello,MrWang.ThisisGaoJingfromBYDBATTERY.Icalledlastweekaboutthecomputersystemforouroffice.
C:
Sorry,MissGao.ThisisWangJicheng.Ithinkyou’vegotthewrongextension.
B:
Oh,couldyouputmethroughtoMrWangBin,please?
C:
Justamoment.
D（WangBin）:
WangBinspeaking.
B:
Ah,Myname’sGaoJing.Icalledyoulastweek…
D:
Sorry,canyouspellthat,please?
B:
G-A-O-J-I-N-G.GaoJingfromBYDBATTERY.Icalledlastweekaboutthecomputersystemforouroffice.
D:
Ohyes,Iremember…
2.Examples
◆Askingsomeonetospellaword
Canyouspellthat,please?
Howdoyouspellthat?
◆Askingsomeonetorepeataword
Canyourepeatthat,please?
Canyousaythatagain,please?
3.Practice
3.Company
Describingacompany
1.Dialogue
◆A:
Canyoutellmesomethingaboutyourcompany?
B:
We’reinthefinancialservicesbusiness.Traveler’scheques,chargecards,bankingandthatkindofthing.I’msureyou’veheardofus…AmericanExpress.TheHeadOfficeisinNewYorkbutwehaveofficesallovertheworld.
◆A:
Whodoyouworkfor?
B:
Legend.
A:
That’sacomputercompany,isn’tit?
B:
Yes,that’sright.TheheadquarterisinBeijing,butIdon’tworkthere.IworkinXi’an.Wehavebranchesinover40cities.
2.Examples
◆Askingyourpartner’scompany
Whodoyouworkfor?
IsthatanAmericancompany?
Wherearetheheadquarters?
DoyouhavethebranchesinEurope?
◆Tellaboutyourcompany
IworkforGoldstarElectric.
It’saJapanesecompany.
ItsheadquartersareinBritish.
IthasbranchesinFranceandGermany.
3.Practice
◆Siemens,Munich.
◆Microsoft,Seattle.
◆Nokia,Finland.
◆Motorola,American.
◆TCL,Shenzhen.
◆DoubleStar,Qingdao.
3.2Talkingabouttypesofbusiness
1.Dialogue
◆A:
WhatdoesCoca-Colamake?
B:
Itmanufacturessoftdrinks.
◆A:
DoseApplesellscomputers?
B:
Yes,itdoes.
◆A:
WhatservicesdoesMcDonald’soffer?
B:
McDonald’sisincatering/thecateringbusiness.
2.Examples
◆Thirdpersonsingularandplural
makes
BYD/Itbatteries.
manufactures
make
NissanandFord/Theymotorvehicles.
manufacture
◆Questionsinthethirdperson
DoesCanonmakeprinters?
Yes,itdoes.
DoAvonandAmwymanufacturecosmetic?
Yes,theydo.（No,theydon’t）
WhatdoesSonymake?
WhatdoNissanandFordmanufacture?
3.Practice
◆ClubMed,travelandtourism.
◆Aiwa,electronics.
◆Pond’s,cosmetic.
◆Panasonic,electricalappliance.
4.Theplaceofwork
4.1Givingdirections
1.Dialogue
◆A:
Oh,goodmorning.I’vegotanappointmentwithMissLiinthePersonneldepartment.
B:
Ah,goodmorning.YoumustbeMrZhang.
A:
Yes,that’sright.
B:
MissLiaskedmetosendyouupwhenyouarrived.Personnelisonthefirstfloor.
A:
Thankyou.
◆A:
Excuseme,I’mlookingforthePurchasingmanager’soffice.
B:
Oh,youmeanMrLiu?
A:
Yes.
B:
Well,gouptothefourthfloor.Whenyoucomeoutofthelift,goleft.It’stheseconddoorontheleft.Attheendofthecorridor.
◆A:
Excuseme,whereisMrTan’office?
B:
IsthatMrTaninDevelopment?
A:
Ithinkso.
B:
Hisofficeisonthefourthfloor.Goupthestairsandturnleft.Attheendofthecorridor.
A:
Upthestairsandleft.Thenrightattheendofthecorridor.
B:
Yes,it’soppositethephotocopyingroom.Look,I’vegottogouptheremyself.I’llshowyouwhereitis.
2.Examples
◆Askingfordirections
Where’stheconferenceroom?
Excuseme,
I’mlookingforthe…
◆Givingdirections
Gouptothesecondfloorright.
Comeoutoftheliftandturn
Godownthestairsleft.
right.
Thecanteenistheseconddooronthe
left.
opposite
It’sthephotocopyingroom.
nextto
3.Practice
◆
4.2Takingamessage
1.Dialogue
◆A:
BYD,goodmorning.
B:
Goodmorning.ThisisShangChunjingofPilipls.CouldyouputmethroughtoMrWang,please?
A:
I’mafraidhe’snotintoday.He’satthewarehouse.CanItakeamessage?
B:
Yes,please.Couldyouaskhimtocallmeback?
A:
Ofcourse.Who’scallingplease?
B:
MynameisShangChunjingandmynumberis8888888.
A:
Oh,canyouspellthat,please?
B:
Yes,that’sS-H-A-N-G-C-H-U-N-J-I-N-G.
A:
S-H-A-N-G-C-H-U-N-J-I-N-G.
B:
Andmynumberis8888888.
A:
8888888.Right,that’sMissChangofPilipls.
B:
No,MissShangofPilipls.
A:
Sorry.I’llaskMrWangtocallyouback.
B:
Thankyouverymuch.
A:
You’rewelcome.
◆A:
Hello,MarketingDept.
B:
Hello,couldIspeaktoMrDeng,please?
A:
I’mafraidhe’sbusyatthemoment.He’sinameetingwithaclient.CouldItakeamessage?
B:
Yes,please.Couldhecallmewhenhe’sfree?
A:
Certainly.CouldIhaveyournameandnumber?
B:
Ofcourse.MynameisGuanYing,andmynumberis8753222.
A:
That’sMissGuanon8753222.Fine,I’llpassyourmessageontohim.
B:
Thankyouverymuch.
A:
Thankyouforyourcalling.
2.Examples
◆Askingtospeaktosomeone
CouldyouputmethroughtoMrDeng,please?
CouldIspeaktoMrDeng,please?
◆Sayingsomeoneisnotthereorisbusy
afraidshe’snothereatthemoment.
I’mCanItakeamessage?
sorryhe’sbusyatthemoment.
◆Sayingyouwantsomeonetocallyouback
her
Canyouasktocallmeback?
him
3.Practice
5.Day-to-daywork
5.1Talkingaboutyourwork
1.Dialogue
◆A:
Howareyou,FangYing?
B:
Notbad.Thanks.Andyou?
A:
Fine.Haveyoubeengettingonwellwithyourwork?
Whatdoesyourdailyroutineslikeatnewcompany?
B:
Well,Istartworkat8:
30a.m.andfinishat5:
00p.m.,Lunchhourbeginsat12:
00andfinishesat1:
00p.m..
A:
DoyouworkonSaturdays?
B:
OfficesarenormallyclosedonlyonSundays.
2.Examples
◆Askyourpartnersquestions:
Whattimedoyoustartwork?
Whendoyoufinishwork?
When’sthelunchbreak?
Doyouhaveotherbreaks?
DoyouworkonSaturdays?
Whendoyoutakeyourholiday?
◆Tellyourpartner’sworkingtimes.
Westartworkat9:
00a.m.andfinishat5:
00p.m..
Officehoursareusuallyfrom9:
00a.m.to5:
00p.m.
Lunchtimebeginsat1:
00p.m.andlastsonehour.
Lunchtimebeginsat12:
00andfinishat1:
00p.m.
Lunchtimearenormallyfro
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