商务英语三级培训教材.docx

1、商务英语三级培训教材Business English Training Data（Grade Three）1. Introductions and greeting1.1 Introducing yourself1. Dialogue A: Good morning. My names Liu Ming.B: Please to meet you, Ms Liu. A; Hello, Im Xu Yi.B: How do you do, Mr Xu?A: Please, call me Xiao Xu. A: Excuse me, are you Mr Yang?B: No, Im not.A

2、: Oh, Im sorry. A: Excuse me, is your name Fang Ying?B: Yes, it is.A: Im Wang Qiang. Nice to meet you.2. Examples Finding out someones name are you Excuse me, Mr Zhou?is your name Introducing yourself Im Hello。 Xu Yi. My namesA: How do you do? Pleased to meet you.B: How do you do?Pleased to meet you

3、, too.3. Practice1.2 Saying where youre from1. Dialogue A: Good morning. My names Fang Ming and Im from Shanghai.B: Im Wang Qiang. How do you do, Fang Ming?A: How do you do?B: Please go through to the lounge and help yourself to coffee. A: Hello. I dont think weve met. My names Liu XinB: Hi. Im Zhou

4、 Pei. Where are you from, Liu Xin?A: Guangzhou. I work in Shenzhen. And you?B: I came from Changsha, Hunan to be exact.2. Examples GreetingHow are you?Nice to see you. Responding to greetingsFine, thanks.Not too bad, thank you.Nice to see you, too.3. Practice Brown, American, New York. Jiang Wen, Ch

5、ina, Beijing. David, Italy, Milan. Robinson, Germany, Munich.Zhou Peng, Shanxi, Xian. Wu Li, Shandong, Qingdao.1.3 Introducing other people1. Dialogue A: Hello,Wang Qiang. Good to see you, again. How are things?B: Just fine, fine. And you?A: Oh, not too bad. Wang Qiang, do you know Mr Liu, our new P

6、ersonnel manager? Mr Liu, this is Wang Qiang, Hes from Jiangxi.C: Pleased to meet you, Mr Wang.B: Please, call me Wang Qiang.C: And Im Liu Ming.A: Have a seat ,Wang Qiang.B: Thank you.A: How about some coffee? Wang Qiang?Yes please. Cream and sugar, please.2. Examples Introducing other people This i

7、s Mr Liu.Id like to introduceDo you know Ms Chen.Have you met Giving information about other peopleShes from Germany.He works in Singapore.3. Practice Peter introduces Mary to Tom. Wang Mei introduces Mr Liu(sales manager) to Zheng Wei. Guo Jing introduces Mr Guo(her father) to Wang Qiang.2. Occupat

8、ions2.1 Saying what you do1. Dialogue A: Good morning. BYD.B: Hello, this is Li Dong from Pilips. Could I speak to Mr Wang, please?A: Is that Wang Jicheng or Wang Bin?B: Im not sure. I want to talk to someone about installing equipment.A: Then you need to speak to Mang Bin. Hes an engineer. Ill tran

9、sfer your call. A: I dont think weve met. Im Richard Lampl.B: Nice to meet you. My names Zhang Yue.A: please to meet you, Mr. Zhang.B: please call me Xiao Zhang.A: And Im Richard. What do you do, Xiao Zhang?B: Im in computers. Im a software engineer.A: Really. who do you work for?B: Im with ABC soft

10、ware.A: AhI need someone who can advise us about installing computers.B: Well, give me a call some time. Look, heres my card.A: Thank you. Ill do that.2. ExamplesAsking someone what does he(she) do.What do you do?Who do you work for?Who does he work for?What does he do?AnsweringIm aI work in Dept. 3

11、. Practicelawyer sales manager secretary accountant executive typist engineer supervisor receptionist doctor administrator sales clerk2.2 Telephoning1. Dialogue A: Hello, this is 4221212.B: Hello, This is Gao Jing from BYD BATTERY. May I speak to Mr Wang? A: Just a minute, please.C(Wang Jicheng): Sp

12、eaking.B: Hello, Mr Wang. This is Gao Jing from BYD BATTERY. I called last week about the computer system for our office.C: Sorry, Miss Gao. This is Wang Jicheng. I think youve got the wrong extension.B: Oh, could you put me through to Mr Wang Bin, please?C: Just a moment.D(Wang Bin): Wang Bin speak

13、ing.B: Ah, My names Gao Jing. I called you last weekD: Sorry, can you spell that, please?B: G-A-O-J-I-N-G. Gao Jing from BYD BATTERY. I called last week about the computer system for our office. D: Oh yes, I remember2. Examples Asking someone to spell a wordCan you spell that, please?How do you spel

14、l that? Asking someone to repeat a wordCan you repeat that, please?Can you say that again, please?3. Practice 3. Company Describing a company1. Dialogue A: Can you tell me something about your company?B: Were in the financial services business. Travelers cheques, charge cards, banking and that kind

15、of thing. Im sure youve heard of usAmerican Express. The Head Office is in New York but we have offices all over the world. A: Who do you work for?B: Legend.A: Thats a computer company, isnt it?B: Yes, thats right. The headquarter is in Beijing, but I dont work there. I work in Xian. We have branche

16、s in over 40 cities.2. Examples Asking your partners companyWho do you work for?Is that an American company?Where are the headquarters?Do you have the branches in Europe? Tell about your companyI work for Goldstar Electric.Its a Japanese company.Its headquarters are in British.It has branches in Fra

17、nce and Germany.3. Practice Siemens, Munich. Microsoft, Seattle. Nokia, Finland. Motorola, American. TCL, Shenzhen. Double Star, Qingdao.3.2 Talking about types of business1. Dialogue A: What does Coca-Cola make?B: It manufactures soft drinks. A: Dose Apple sells computers?B: Yes, it does. A: What s

18、ervices does McDonalds offer?B: McDonalds is in catering/ the catering business.2. Examples Third person singular and plural makes BYD/It batteries.manufactures makeNissan and Ford/They motor vehicles.manufacture Questions in the third personDoes Canon make printers? Yes, it does.Do Avon and Amwy ma

19、nufacture cosmetic? Yes, they do. (No, they dont)What does Sony make?What do Nissan and Ford manufacture? 3. Practice Club Med, travel and tourism. Aiwa, electronics. Ponds, cosmetic. Panasonic, electrical appliance. 4. The place of work4.1 Giving directions1. Dialogue A: Oh, good morning. Ive got a

20、n appointment with Miss Li in the Personnel department.B: Ah, good morning. You must be Mr Zhang.A: Yes, thats right.B: Miss Li asked me to send you up when you arrived. Personnel is on the first floor.A: Thank you. A: Excuse me, Im looking for the Purchasing managers office. B: Oh, you mean Mr Liu?

21、 A: Yes. B: Well, go up to the fourth floor. When you come out of the lift, go left. Its the second door on the left. At the end of the corridor. A: Excuse me, where is Mr Tanoffice?B: Is that Mr Tan in Development?A: I think so.B: His office is on the fourth floor. Go up the stairs and turn left. A

22、t the end of the corridor.A: Up the stairs and left. Then right at the end of the corridor.B: Yes, its opposite the photocopying room. Look, Ive got to go up there myself. Ill show you where it is.2. Examples Asking for directions Wheres the conference room?Excuse me, Im looking for the Giving direc

23、tionsGo up to the second floor right.Come out of the lift and turnGo down the stairs left. right.The canteen is the second door on the left. oppositeIts the photocopying room. next to3. Practice 4.2 Taking a message1. Dialogue A: BYD, good morning.B: Good morning. This is Shang Chunjing of Pilipls .

24、 Could you put me through to Mr Wang, please?A: Im afraid hes not in today. Hes at the warehouse. Can I take a message? B: Yes, please. Could you ask him to call me back? A: Of course. Whos calling please? B: My name is Shang Chunjing and my number is 8888888. A: Oh, can you spell that, please? B: Y

25、es, thats S-H-A-N-G-C-H-U-N-J-I-N-G. A: S-H-A-N-G-C-H-U-N-J-I-N-G. B: And my number is 8888888. A: 8888888. Right, thats Miss Chang of Pilipls. B: No, Miss Shang of Pilipls. A: Sorry. Ill ask Mr Wang to call you back. B: Thank you very much. A: Youre welcome. A: Hello, Marketing Dept.B: Hello, could

26、 I speak to Mr Deng, please?A: Im afraid hes busy at the moment. Hes in a meeting with a client. Could I take a message?B: Yes, please. Could he call me when hes free?A: Certainly. Could I have your name and number?B: Of course. My name is Guan Ying, and my number is 8753222.A: Thats MissGuan on 875

27、3222. Fine, Ill pass your message on to him.B: Thank you very much.A: Thank you for your calling.2. Examples Asking to speak to someoneCould you put me through to Mr Deng, please?Could I speak to Mr Deng, please? Saying someone is not there or is busy afraid shes not here at the moment.Im Can I take

28、 a message ? sorry hes busy at the moment. Saying you want some one to call you backher Can you ask to call me back?him3. Practice 5. Day-to-day work5.1 Talking about your work1. Dialogue A: How are you, FangYing? B: Not bad. Thanks. And you? A: Fine. Have you been getting on well with your work? Wh

29、at does your daily routines like at new company? B: Well, I start work at 8:30 a.m. and finish at 5:00 p.m., Lunch hour begins at 12:00 and finishes at 1:00 p.m. A: Do you work on Saturdays? B: Offices are normally closed only on Sundays.2. Examples Ask your partners questions: What time do you star

30、t work? When do you finish work? Whens the lunch break? Do you have other breaks? Do you work on Saturdays? When do you take your holiday? Tell your partners working times. We start work at 9:00 a.m. and finish at 5:00 p.m. Office hours are usually from 9:00 a.m. to 5:00 p.m. Lunchtime begins at 1:00 p.m. and lasts one hour. Lunchtime begins at 12:00 and finish at 1:00 p.m. Lunchtime are normally fro