合同协议范本Service Agreement范本.docx

合同协议范本Service Agreement范本.docx

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合同协议范本ServiceAgreement范本

ServiceAgreement

　　1.definition.

　　'abc'shallmeanabc（china）electronics，ltd.'customer'shallmeanthecustomernamedintheagreement；and'product'shallcollectivelymeantheequipmentandsoftwarewhichabcandcustomeragreetobeservicedpursuanttothisserviceagreement.suchproductislistedonthefirstpageofthisagreement.

　　2.acceptance.

　　thetermsandconditionssetforthonalltwelvepagesofthisagreementisanoffertopurchaseservicebycustomerwhichshallbecomeaserviceagreementwhenacknowledgedinwritingbyabc''sservicedepartment；andthebanking，negotiationorotheruseofanypaymentshallnotconstituteanacceptancebyabc.itisagreedthatserviceshallbeprovidedonlyonthetermsandconditionscontainedinthisagreement.abcshallnotbeboundbytermsandconditionsincustomer''spurchaseorderorelsewhereunlessexpresslyagreedtoinwriting.bothpartiestothisagreementagreethatuponacceptancebyabc''sservicedepartment，abc''sinterestintheagreementisassignedtoabc，inc.（minc）

　　3.servicedefined

　　abcagreestoprovideserviceforthecustomerfortheproductlistedonthefirstpageofthisagreement.suchproductsshallbeservicedaccordingtothetermsandconditionsonalltwelvepagesofthisagreement（'service'）theserviceshallbeginandendonthedatessetforthonthefirstpageofthisagreement.abcshallalsoserviceotherproductmanufacturedbyminc.orminc''ssubsidiariesandpurchasedbycustomerduringthetermofthisagreementonthesametermsandconditionssetforthinthisagreementatthethencurrentservicefeesforsuchproduct.upondeliveryofsuchotherproducttocustomer，servicefeesforserviceofsuchotherproductshallbeaddedtothebillingcyclefollowingexpirationofthelaborwarrantyonsuchotherproduct.intheeventofloss，damage，theftorremovalfromserviceofanyproduct，customershallimmediatelyreporttheloss，damage，theftorremovalinwritingtoabc.inthisevent，customer''sobligationtopayservicefeeswithrespecttoanysuchproductshallterminateattheendofthemonthinwhichabcreceivessuchwrittenreport.

　　mobileproductshallberemovedandreinstalledindifferentvehiclesatcustomer''srequestfortheservicefeeineffectatthetimeofcustomer''srequest.

　　thisagreementdoesnotincludeserviceofanytransmissionline，antenna，towerortowerlighting，unlesssuchworkisdescribedonthefirstpageofthisagreement.serviceshallincludethelaborandpartsrequiredtorepairproductwhichhasbecomedefectivethroughnormalwearandusage.thisdoesnotincludeconsumableandtheirinstallation.servicedoesnotincludetherepairorreplacementofproductwhichhasotherwisebecomedefective，including，butnotlimitedto，damagecausedbyaccidents，physicalorelectronicabuseormisuse，actsofgod，firesorothercasualty.serviceperformedfornon-coveredrepairsshallbebilledatabc''sabovecontractrateapplicableforsuchservice.productundercontractmustbemaintainedinenvironmentalconditionsassetforthintheproductspecificationsanddamageresultingfromenvironmentalconditionsnotconformingtothespecificationsisnotcoveredbythisagreement.

　　wheretelephonelinesandproductareusedinconjunctionwithabcmaintainedproduct，abcshallhavenoobligationorresponsibilityforsuchtelephonelinesorproductbutshall，uponrequest，assistthetelephonecompanyinrepairingsuchuponpaymentattheappropriateabovecontractrate.

　　customershallindicateonthefirstpageofthisagreementanyproductwhichisintrinsicallysafesothatappropriatepartsandproceduresmaybeusedtomaintainsuchstatus.

　　attheexpirationoftwelve（12）monthsafterthecommencementofservicehereunder（oranytimethereafter），ifproductcannotinabc''sopinionbeproperlyoreconomicallyrepaired，because（butnotlimitedto）excessivewear，deteriorationorunavailabilityofparts，abcatitssoleoption，uponthirty（30）dayspriorwrittennoticetocustomersentbycertifiedmail，mayeither：

（1）removesuchproductfromthisagreement；or

（2）mayincreasethepricetoservicesuchproduct.customershallhavethirty（30）daysfromreceiptofnoticeofpriceincreasetoobjecttosuchincrease.ifcustomerproperlyobjectstosuchincrease，abcshallthenhavetheoptiontoremovesuchproductfromcoveragebythisagreement.customer''sobligationtopayservicefeeswithrespecttoproductremovedfromthisagreementshallterminateattheendofthemonthduringwhichsuchproductisremoved.

　　theproductshallbeservicedbyabcinaccordancewiththefollowingstandards：

（i）abcpartsorpartsequalqualityshallbeused；（ii）theproductshallbeservicedatlevelssetforthinabc''sproductmanuals；and（iii）routineserviceproceduresprescribedfromtimetotimebyabcforitsproductshallbefollowed.

　　5.timeandplaceofservice.

　　serviceshallbedoneatthelocationspecifiedonthefirstpageofthisagreement.whereserviceistobeperformedatthelocationoftheproduct，customershallfurnishshelter，heat，lightandpowerattheselocations，customershallnotifyabcimmediatelyofproductfailure，allowabcfullandfreeaccesstotheproduct，andcooperatefullywithabcinabc''sservicingoftheproduct.waiverofliabilitybyabcagainstcustomerorotherrestrictionsshallnotbeimposedbycustomerasasiteaccessrequirement.customershallallowabcfullandfreeaccesstotheproduct.customershallallowabctousenecessarymachines，communications，facilities，featuresandotherproduct（exceptasnormallysuppliedbyabc）atnocharge.mobilesandremovableproductshallbedeliveredbycustomertotheabcservicecenterindicatedonthefirstpageofthisagreement.

　　hoursofserviceunderthisagreementshallbethenormalworkinghours，excludingholidays，ofabc''sservicecenterunlessotherwiseindicatedonthefirstpageofthisagreement.

　　6.payment/taxes.

　　eachpaymentisdueonorbeforethedatesetforthonthefirstpageofthisagreement.abcmayterminatethisagreementbygivingcustomerten（10）daysnoticebycertifiedmailifcustomerdefaultsinitspaymenttoabc.customershallreimburseabcforallpropertytaxes，salesandusetaxes，excisetaxes，andthetaxesorassessmentsnoworhereafterimposedbyauthorityofanynationalorlocallaw，ruleorregulationwithrespecttotheserviceoftheproductexceptincometaxesorotherlegallyreimbursabletaxesofabc.

　　7.righttosubcontract.

　　abcshallhavetherighttosubcontractinwholeorinparttheservicecalledforbythisagreement.abcshallnotifycustomerofthenameandaddressofeachsubcontractor.

　　8.revisionoffees.

　　priortoananniversaryofthe'expirationdate'indicatedonthefirstpageofthisagreement，abcmayrevisetheservicefeessetforthonthefirstpageofthisagreementbygivingcustomerwrittennoticeoftheamountoftheincreaseatleastsixty（60）daysinadvanceofthatanniversarydate.uponreceiptofanysuchnotice，customermayterminatethisagreementontheexpirationdateoranyanniversaryofituponthirty（30）dayspriorwrittennoticetoabcsentbycertifiedmailtotheaddressindicatedinthisagreement；otherwisethenewfeesshallbecomeeffectiveontheanniversarydate.intheeventofsuchtermination，allaccruedandunpaidchargesshallbedueandpayableimmediatelyupontermination.

　　9.automaticrenewal.

　　aftertheexpirationdateindicatedonthefirstpageofthisagreement，thisagreementshallcontinueforsuccessiveadditionalperiodsofoneyear，providedthateitherabcorcustomermayterminatethisagreementontheexpirationdateoranyanniversaryofituponthirty（30）dayspriorwrittennoticetotheotherpartysentbycertifiedmailtotheaddressindicatedinthisagreement.

　　10.interruptionofservice.

　　customershallnotifytheservicingagencyintheeventofthefailureofanyproduct.iftheservicingagencyfailstorepairtheproductwithinareasonabletime，customershallnotifytheabcofficedesignatedbyabc.aftersaidnoticefromcustomertotheservicingagencyandtotheabcofficedesignatedbyabc，abcshallbeliableforanyinterruptionorinterferenceaffectingtheuseortransmissionthroughtheproductmaintainedtotheextentofaprorataallowancebasedonthemonthlyservicefeeforthetimesuchinterruptionorinterferenceisattributabletothefaultofabcoritssubcontractor.abcdoesnotassumeandshallhavenoabilityunderthisagreementforfailuretoprovideordelayinprovidingservicefortheproductduedirectlyorindirectlytocausesbeyondthecontrolofabc，including，butnotrestrictedto，actsofgod，actsofthepublicenemy，actsoftheprc，theunitedstates，anystate，territoryoftheunitedstates，oranypoliticalsubdivisionoftheforegoing，orthedistrictofcolumbia，actsoffailuretoactofthecustomer，itsagents，employeesorsubcontractors，fires，floods，casualty，epidemics，quarantinerestrictions，strikes，freightembargoes，andunusuallysevereweatherconditionsordefaultsofabcsubcontractorsduetoanysuchcauses.

　　11.warrantylimitations.

　　exceptasspecifiedinthisagreement.abcdisclaimsallwarranties，expressorimplied，including，withoutlimitation，theimpliedwarrantiesofmerchantabilityandfitnessforaparticularpurpose.innoeventshallabcbeliableforincidentalorconsequentialdamagestothefullextentsuchmaybedisclaimedbylaw.

　　12.srrcormptandothergovernmentmatters.

　　althoughabcmayassistinpreparationofthesrrcormptlicenseapplication，customerissolelyresponsibleforobtaininganylicensesorotherauthorizationsre