商务英语视听说116单元.docx
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商务英语视听说116单元
商务英语视听说
Unit1
PartIListeningandSpeaking
Task1
Q1.
IamgraduatinginJunefromABCUniversityandmymajorishotelmanagement.Iamanoutgoing,energeticperson.Ienjoyteamworkverymuch.Aspartofmydegreeprogram,Ineededto finishdifferentprojectswithmyteammates.Ipossessexcellentinterpersonalskillsandaverypositiveattitude.Mycareeraspirationistobecomeasuccessfulhotelier.DuringmyinternshipattheGrandHyatt,Iworkedasareceptionist.Mydutiesincludedofferingfriendlyandefficientcheck-inandcheck-outservicetoguests,answeringphonecalls,takingandpassingonmessagestoguests,IfindthatifIcanmaketheguestshappy,Iwillbeveryhappy,too.
Q2.
Ireceivedhonorsinseveralschool-wideEnglishandcomputercontests.Ienjoyworkingwithpeoplefromdifferentbackgrounds.Iamgoodatcommunicating,organizingandcoordinating.Ifsomethingblocksmypath,Iwilllookforasolution.Inevergiveupeasily.
SometimesIreceivecommentsthatIneedtoimproveintheareaoffiling.Iamnowtryingtoimprovebylearningfromothers.
Q3.
Interestandcareerdevelopmentaretwoofmycriteriainchoosingajob.Interestisthebestmotivation.Ilovethehotelbusiness,soIwilldefinitelydevotemyselftoit.Moreover,highjobsatisfactioncanbeattainedwhenthejobiswhatIaminterestedin.
Careerdevelopmentisveryimportantfor mewhenchoosingajob.FromwhatIknow,Shangri-Laprovidesequalcareeradvancementforallstaff.Thejobrotationplanandindividuallytailoredtrainingprogramarereallyexcitingandhelpfulforyoungpeoplelikeme.
Task2
Isthatyourwife,Mr.Carter?
Sheissobeautiful.
Avoidaskinginterviewerpersonalquestionsormakingpersonalcomments.
Couldyoutellmehowmuchthenewjobpays?
Theinterviewermightinferfromthesequestionsthatyouareonlyinterestedinyourownneedsandnotthoseoftheircompany.Waituntiltheemployerraisesthesesubjectstodiscussthem.
Whataboutthepaidholidays,insurance,andthingslikethat?
Howmuchtimewillittakeformetobepromotedhere?
Butinwhichcitiesdoyouhaveyourbranches?
Andwhereisyourcompanybased?
Itisalsounwisetoaskaboutthingsyoushouldhavealreadyknown.Youareonlytellingtheinterviewerthatyouhaven'tdoneyourhomework.
PartIILanguageFocus
Name:
CaiNing
Personality:
serious-minded;calm;humorous;easy-going
Strengths:
theabilitytoworkwithalltypesofpeople
Weakness:
perfectionist;impatient
Workexperience:
sixyears’financialindustryexperiencewithseveralcompanies;twoyears’experienceinaninvestmentbank
Qualification:
graduatedfromPekingUniversityin2001majoringinaccounting;fluentEnglish;bookkeepingandaccountingproficiencyinEnglish.
Reasonsforleavinglastjob:
wanttofindajobthatischallenging.
Questionsaboutthejob:
WouldIbeabletoworkabroadinoneofyouroverseasbranches?
PartIIIViewingandSpeaking
Video1
Reasonsforjoiningthecompany
ItisoneoftheleadinginternationalconsultantcorporationswhichcametoChinaafterChinaenteredinthiscompanywouldgivehimthebestchancetousewhathehaslearnedatuniversity.
Relevantworkexperience
HewasinvolvedinafactoryrestorationinNanjing.
Questions
ArethereanyopportunitiesforChineseemployeestobetransferredtotheheadofficeinNewYorkorotherbranchofficesaroundtheworld?
Resultoftheinterview
ChenBowillbenotifiedofthefinaldecisionbyFriday.
Video2
1. F T F F T
2. 1）SalesManager
2）Five
3）BrandManager
4）biscuits
5）BusinessAdministration
6）oralEnglish
IVCaseAnalysis
Hint:
Sheisnotlikelytogetthejobbecauseshedidpoorlyinthejobinterview.
Thingswentwrong:
1.Usefillerwords（“youknow”）toomanytimes.
2.Bad-mouthformeremployer.
3.Inappropriateanswerstointerviewer’squestions,eg,“Iwouldratherliketoestablishmyowncompany”
4.Askinappropriatequestions,eg.“CanItaketimeoffforvacation?
”
5.Self-conceit—“Ihavenoweakness”.
6.Toomuchemphasisontravel.
ScriptsUnit2
PartIListeningandSpeaking
Task1
1）Ihaven’tseenyouforyears.
2）Whatdoyoudonow?
3）I’mintheResearchandDevelopmentDepartment.
4）Iknewyou’ddosomethingverychallengingandcreative.
5）Isometimesstayintheofficeafterworktodealwithunfinishedtasks.
6）Iamstilltheaccountantofthatcosmeticscompany.
Task2
1）personnelmanagement
2）developingmarkets
3）planning
4）execution
5）salestargets
6）teamperformance
7）customerbase
8）customersatisfaction
9）selecting,developingandmanaging
10）cost-effective
11）ontime
12）ofgoodquality
13）humanandmaterialresources
14）trainingneeds
15）continuousimprovement
PartIIViewingandSpeaking
Video1
Clinton:
financialaccounts
LucyWhite:
dataprocessing
AdaBalck:
managementaccounts
2. Administration;Marketing;Engineering;ProjectPreparation;Accounting
Video2
1. self-employedentrepreneur,buyer,LineSupervisor,AdvertisingExecutive,PublicRelationsManager
2.
NamesLikesDislikes
Jerome makingalotmoremoney;havinglotsofindependenceindoingthingsfeelingtiredsometimes
Robinhavingbeentoalotofplacestoomuchtraveling;havingverylittletimeto
spendwithhisfamily
Colingoodsalaryandbenefitsnoisyworkenvironment;seldomhavingthe
opportunitytogoout
Franknewchallenges;alotofexperience
Janet meetingalotofnew&interestingpeopleoftenhavingdinnerpartiesintheevening;havinglittletimewithherfamilyandbaby
Unit3
PartIWarm-up
1）ensuresmoothbusinesscommunication
2）thepurposeofyourcall
3）allthedocumentsyou’llneed
4）scheduleaspecifictime
5）alldistractions.
6）confirmthatyouhaveunderstoodeachpoint.
7）interruptions.
8）strongaccent.
9）yousoundpoliteandagreeable.
10）theoptionalchoicemethod,
11）lengthycalls.
12）smilewhileyouaretalking.
PartIIListeningandSpeaking
Task1
FFTTFTFF
Task2Leavingamessage
MessageNote
To:
LouisePaulson
From:
PaulJackson
Phone:
979-326-8965
Message:
RingbacktohimabouttheordertheyplacedlastFriday.Theyhavetomakesomechangestotheorder.It’surgent.
Takenby:
Roy
PartIIIViewing&Speaking
Video1
1. FFTTF
2. Message1）Willyoutellhimthatwe’vejustreceivedyoursampleofthenewassemblycoffeetableandarequitehappywithit?
Message2）PleasetellMr.Matthewswe’requitehappywiththequalityanddesignofthetable,butthepriceistoohigh.Weneedsomenegotiationonit.
Message3）PleaseinformMr.MatthewsthatIwon’tbeabletogettoyourcompanyearlyonSaturdaybecauseoftherailstrike.Iprobablywon’tarriveuntilthatafternoon.
Video2
1.
1）A2）C3）C4）C5）B6）C
2.
1）“Holdon,please.I’llconnectyou.”
2）“I’mafraidyou’vedialedthewrongextension.”
3）“Oh,sorrytohaveinterruptedyou.CanyougivemeHenryMiller’sextension,please?
”
4）“I’mverysorry,Ididn’tnoticethat.I’llputyouthroughrightnow.Pleasewaitaminute.”
5）“It’smeagain—Ms.Mandel.I’mstillhavingtroublegettingthroughtoHenryMiller…Canyouhelp?
”
6）“Oh,I’mterriblysorryforthetrouble.”
Unit4
Task1
1
Formal
*Goodafternoon,I’dliketocallthemeetingtoorder.
*Firstofall,let’sdiscuss…
2
Informal
*OK,everyoneishere…
*So,whydon’twestartwith…
3
Informal
*Right,youknowwhywearehere.
*Maybeweshoulddoitlikethis…
4
Formal
*WelcometoBCG,andtowhatIamsurewillbethebeginningofamajornewalliance.
*Todayourpurposeisto…
5
Informal
*Right,let’sgetdowntobusiness…
*Isuggestwedealwiththat…
6
Formal
*Well,gentleman,it’sapleasuretobeheretoday…
*I’dliketostartwith…
Task2
1）Arriveatthemeetingaheadofschedule.
2）Considerusingataperecorder.
3）Useaconsistentformat.
4）Followtheagenda.
5）Beconcise.
6）Listspecificoutcomes.
7）Afterthemeeting,writeameetingreportfromyournotes.
PartIIViewing&Speaking
Video1
FFFTF
Video2
1）Tofigureoutthereasonforthesalesdropandtheactionstobetaken.
2）Thesalespeoplearenotverymotivated.
3）No,becausethesalesquotasareprettyhigh.
4）Heproposestolowerthequotas.
Unit5
PartIListeningandSpeaking
Task1
CBBCA
Task2
1）dailyroutineintheoffice
2）whetherthevisitorhasanappointmentornot
3）greetthevisitor
4）thevisitor’sname,titleandposition
5）apologizeandmakesomesuggestions
6）expressregretandexplainwhy
7）date,time,nameandthefirmthevisitorworksfor.
8）considerateandwarm
9）keepthevisitorfullyinformedofthesituation.
PartIIViewingandSpeaking
Video1
1）Georgeistravellingonbusiness.
2）Hewillstayforaboutaweek.
3）Hehasbeeninvitedtoattendthetradefairbyhisbusinessassociates.
4）Hislaptopcomputerisinthebag.It’sduty-free.
5）No,goodforpersonaluseratherthancommercialusearenotsubjecttoduty,andtheyarewithinthelimit.
Video2
2.T
Unit6
PartIListeningandSpeaking
Task1
1.wearehiringfor
2.businesssoftwareandconsultingservices
3.4,000
4.largecorporations
5.90milliondollars
6.prettyfast
7.29
8.alargeprojectforabank
Task2
CompanyProfile
1）MonicaLi
2）ManagerofthePRDepartmentofOracleChina
3）enterprisesoftwarecompanyintheworldthefirst
4）globalsoftwaregiantinChina
5）1977
6）California
7）42,000
8）11billiondollars
9）1989;setupBeijingOracleSoftwareSystemsin
10）1991.
11）Chengdu.
12）educationandsupportservices.
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