黄莉ebay信息回复模板.docx

黄莉ebay信息回复模板.docx

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黄莉ebay信息回复模板

友好，理解，提出赔偿，困境，及时Amicable，Comprehension,ProposedReimburse,Dilemma，inatimelyfashion

一：

平时消息回复模板：

没收到开case：

Hey,myfriend,

Iamsosorrytohearthat

Pleasekindlycheckdetailshere:

Itshowsitstillintransit,socouldyoumindwaitwithmore7days

Wecanrefundyouifitstillnotupdatewithshippingdetails,ok?

Thankyouinadvanceforyourkindness

Rachel

e邮宝12月份因为圣诞节冲击一个月没有收到货的:

Hey,myfriend,

Iamsosorrytohearaboutthatatfirst.

Butpleasedonotworry,Ijustcheckedtheshippingdetailsforyou:

Itshows:

Recently,therearedelaysbecausetherushbecauseofnewyearofhotseason,somanypackageshavebeeninfluencedbytheissues.

Hopeyoucankindlywaititwithmorepatience^_^

Rachel

E邮宝未收到物品：

Dearfriend,

IamRachel,verygladtoserveforyou^_^

Iamsosorrytohearthat,butpleasedon’tworryaboutthatatfirst.

Ijustcheckedtheshippingdetailsforyouinthelink:

Itshowsthat:

Thenormalshippingdateisabout7-15days,Buttherearemanysituationswhichwecannotcontrolontheshippingway,suchastraffic,customsorweather,sohopeyoucankindlyunderstandthat.

So,couldyoukindlyaskyourlocalpostofficeaboutthat?

Maybeyoucanfindtheanswers^_^

Waitforyourgoodnews!

Havenicedays^_^

Rachel

Hey,myfriend,

Pleasedon'tworryaboutthat!

Itnormallytakeabout7-15daystoarriveyou.

Thetrackinglinkis:

Soitwillarriveyousoon!

Iamwaitingforyourgoodnews!

:

）

Havenicedays!

Rahcel

超过预期时间：

Hey,myfriend,

Iamsosorrytohearaboutthat.

ButIsincerelytellyouthatthereisadelayaspostofficeneedtohaveacheckaboutthebatterieswhichinallparcels,sohopeyoucankindlyunderstandthat.

Ijustcheckedtheshippingdetailsforyou:

Itshows:

Sohopeyoucankindlywaititwithmorepatience.

Rachel

近期因海关加大查验力度,皇岗通关口岸已关闭,近期港车只能改走文锦渡通关,路程较远,且通关时间长,所有经香港渠道中转的货物会受到不同程度的延误。

Hey,myfriend,

Iamsosorryaboutthat.

ButIsincerelytellyouthatRecentlyincreasedduetocustomsinspectionefforts,Huanggangbordercrossinghasbeenclosed,thecarcanonlychangetogotoHongKongrecentlyManKamclearancedistanceaway.ASthelongoperatinghours,allchannelsoftransitgoodsthroughHongKongwillbesubjecttodifferentdegreesofdelay.

Sohopeyoucankindlyunderstanditwillneedsometimetooperatetheshippingdetailsupdated.

Rachel

有些5天左右查不到信息：

Hey,myfriend,

Iamsosorryforthatatfirst.

Astheheavyworksattheendofyear,ourmanufacturersgaveusthescreenslastweek,soitbroughtadelaytoshipoutyouritems.

Butpleasedonotworry,theshippingdetailswillshowsoon.

Rachel

查到已经到货！

！

Dearfriend,

Thankyouforyourmessage.

Iamsosorrytohearthat,butpleasedon’tworryaboutthatatfirst.

Ijustcheckedtheshippingdetailsforyouinthelink:

Itshowsthat:

Ithasalreadybeenshippedonyours.

So,couldyoukindlyaskyourlocalpostofficeaboutthatatfirst?

Maybeyoucanfindtheanswers.

Waitforyourgoodnews!

Havenicedays!

Rachel

客户收到货，感谢：

Hey,myfriend,

Youarewelcome,itismypleasuretodothatforyou^_^

Justhopeyouwillalwaysbesatisfiedwithourserviceandcanhavebusinesswithyouagaininthenearfuture.

Havenicedays!

^_^

Rachel

Hey,myfriend,

Thankyouforyourkindness^_^

Yoursupportisthebiggestmovingtous!

Veryappreciatedifyoukindlyleaveapositivefeedbackforus^_^

Rachel

询问颜色：

Hey,myfriend,

IamRachel,ebayselleraladdine4u.

Iamjustwritingtoaskwhichthecoloroftheitemyouwannabuy,wewillshipyouarandomcoloredoneifyounotreplyusintime,hopeyoucankindlyunderstandthat!

Havenicedays!

Rachel

颜色已经确定：

Hey,myfriend,

Thankyouforyourkindmessage^_^

Wehavearrangedtheitemsasyourequired.

Hopeyoucanwaititwithpatienceasitisalongtimeinternationalshipment.

Contactmeifyouhaveanyotherproblems,Iwillalwaysbethereforyou^_^

Havenicedays!

:

）

Rachel

国庆放假原因,不能在10.01前发货:

Hey,myfriend,

Thankyousomuchforyourkindasking.

ButIamsorrytotellyouthatwecannotshipyoutheitembeforeOct.01.

AsChineseNationalDayiscoming,manymanufacturersarestoppingbusiness.

SoHopeyoucankindlyunderstandthatwejustcanshipyoutheparcelafterwecomebacktoworkonOct.06.

Sincerelyyours,

Rachel

因为运输时间开case，香港小包安检问题：

Hey,myfriend,

IamRachel,ebayseller------------.

Iamsosorryaboutthatrecentlythereisadelayaboutthehongkongpostcustoms,astheyneedhaveacheckofx-rayscreeningforregulatedmaterialswhenpassthecustoms.

ButIjustcheckedtheshippingdetailsforyou:

Itshowsthat:

2013-10-2214:

36,Argentina,BUENOSAIRESAVION,Receiveitematofficeofexchange（Inb

Hopeyoucankindlyunderstandthat.

Ibelievethatitwillarriveyousoon!

Waitforyourearlyreply!

:

）

Rachel

开case，因为产品不符：

Hey,myfriend,

IamRachel,yourfriend.

Iamsosadtoknowyoujustopenedacasetouswithoutcontactingusatfirst.

Asyousaid,youarenotsatisfiedwithourproducts.

Couldyoukindlytellmethedetailsaboutthatatfirst.

MaybeIcanhelpyoufingertheproblemsout!

Justwaitforyourearlyreply!

:

）

Rachel

要求取消订单：

Hey,myfriend,

IamRachel,seller------------,gladtoserveyou!

Pleasedon'tworryatfirst.

Ijustsendyouarequestofcancellationthistransaction,pleasejustacceptitintime,ORitwilllosetheeffectiveness.

Besides,ifitpossible,couldyoukindlyleaveusa5-starspostivefeedback,yourkindsupportisabigmovingtous!

Hopewecandobusinesswithyounexttime!

Havenicedays!

:

）

Rachel

发放退款：

Hey,

IamRachel,seller------------,gladtoserveyou^_^

Ijustsentyoutherefundasdiscussedbefore,Pleasecheckaboutthat!

Itwillbeveryappreciatedifyoukindlyleaveusa5-starspositivefeedback

BestRegards^_^

Rachel

无理由的留差评：

Hey,myfriend,

Iamsosadtoknowyouleaveusanegativefeedbackwithoutcontactingmeatfirst.

Couldyoukindlygivemeachancetohelpyoufingertheissuesoutjustlikeafriend?

Couldyoukindlytellmethedetailsoftheitemyoudisatifiedwith?

Thenegativefeedbackdoesreallyhaveaverybadinfluencetoourstore,hopeyoucankindlyunderstandthatandgivemeahand!

Lookforwardtoyourearlyreply!

:

）

Havenicedays!

Rachel

❤️❤️❤️❤️❤️

修改差评，选择方案：

Hey,myfriend,

Iamsosadtoknowyouleaveusanegativefeedback.

Couldyoukindlygivemeachancetohelpyoufingertheissuesoutjustlikeafriend?

Thenegativefeedbackdoesreallyhaveaverybadinfluencetoourstore,hopeyoucankindlyunderstandthatandgivemeahand!

Wecouldreshiporrefundyou,pleaseadvise.

Lookforwardtoyourearlyreply!

:

）

Havenicedays!

Rachel

❤️❤️❤️❤️❤️

没货，缺货，换颜色或者退款：

Hey,myfriend,

IamRachel,ebayseller------------^_^

Iamsoappreciatedforyourpurchasesandthesupportstous^_^

ButIsincerelytellyouthatthecolorisnostocknow,socouldyouchangethecolortoothers?

OrIcanrefundyou,whichisyourbestchoice?

Iamwaitingforyourearlyreply^_^

Sorryagainfortheinconvience!

Havenicedays!

:

）

Rachel

Hey,myfriend,

IamRachel,ebayseller------------.

Iamsoappreciatedforyourpurchasesandthesupportstous^_^

ButIsincerelytellyouthattheitemyouboughtisnostocknow.

Soifyouagreewithafullrefund?

Gooddays!

Rachel

电池不能发，询问是否同意退款：

Hey,myfriend,

Wealreadyshippedoutyouritem.

ButIamsosorrytotellthatIjustreceivedtheannouncementfrompostofficethatbatteriesareavoidtobeshippedout,THEPARCELISRETURNEDTOUSNOW.

Sosorrytobringyouinconveniences,buthopeyoucankindlyunderstandthat!

Wecanrefundyou,isokay?

Justwaitforyourearlyreply!

Havenicedays!

Rachel

客户买了多个高价值的物品，询问是否要发快递：

Hey,myfriend,

Thankyouforyourpurchaseandsupportstoourproducts^_^

Iamjustaskingifyouwannausshipyouritemsbyexpressshippingway,whichwillbefasterandsafer,asyoubuyhighvalueditems.

Butyoujustneedtopaymoreabout35dollarsfortheshippingfees.

So,whatdoyouthinkaboutthat?

Iamwaitingforyourearlyreply^_^

Rachel

ferperel

Hey,myfriend,

Thankyouforyourkindsupportsallthetime.

Theearphonehandsetfor--------5is:

2.8AUD,weight:

0.05kg

TheUSBcablefor--------5（whichiscompatiblewithios7）is:

0.89AUD,weight:

0.055kg（howlongdoyouwannabuy?

1M?

2M?

3M?

）

TheDummydisplayof--------5S:

weight:

0.15kg

AndIcanconfirmthatwehavetheadvantagethat:

1.wehavethebetterqualityifthepriceissamewithothersellers;

2.wehavethelowerpriceifthequalityissamewithothersellers.

So,pleasedon'tworryaboutthat,asyouaremyolderandtheoneoffavoriatebuyers,Ialwaysgiveyouthebestpricetoyou.

Youcanyourodernow.

Rachel

申报价值：

Hey,myfriend,

Pleasedonotworryaboutthat^_^

Asweuausllydeclaredtheparcelsat10HKD,soyouneednottoworrythecustomcharges.

Happyeveryday!

^_^

Rachel

退回总成:

Hey,myfriend,

Pleasedonotworry,wecanrefundorreshipyouanewscreenbutpleasereturnthefaultyoneatthesametime,okay^_^

Aswecanhaveareplacementfromourmanufacturer,hopeyoucankindlyunderstandthat!

Pleasekindlychoosethecheapestshippingwaytoreturnback

Ouraddressisthat:

-------------------------------------------

PleasewriteyourebayIDandfulladdressonthereturnparcelaswell,thankyousomuch

Iamwaitingforyourearlyreply^_^

Rachel

Dearfriend,

Iamsosorrytoknowthat.

Butpleasedonotworryaboutthat,wecanreshipyouanewscreenwhenyougiveusthetrackingnumberforthescreenyoureturnedus,isokay?

Thuswecange