黄莉ebay信息回复模板.docx

1、黄莉ebay信息回复模板友好，理解，提出赔偿，困境，及时Amicable，Comprehension, Proposed Reimburse, Dilemma，in a timely fashion一：平时消息回复模板：没收到开case：Hey,my friend,I am so sorry to hear thatPlease kindly check details here:It shows it still in transit,so could you mind wait with more 7 daysWe can refund you if it still not update

2、 with shipping details,ok?Thank you in advance for your kindnessRachele邮宝12月份因为圣诞节冲击一个月没有收到货的:Hey,my friend,I am so sorry to hear about that at first.But please do not worry,I just checked the shipping details for you:It shows:Recently, there are delays because the rush because of new year of hot se

3、ason,so many packages have been influenced by the issues.Hope you can kindly wait it with more patience _RachelE邮宝未收到物品：Dear friend,I am Rachel,very glad to serve for you_I am so sorry to hear that,but please dont worry about that at first.I just checked the shipping details for you in the link:It s

4、hows that:The normal shipping date is about 7-15 days,But there are many situations which we can not control on the shipping way,such as traffic,customs or weather,so hope you can kindly understand that.So,could you kindly ask your local post office about that?Maybe you can find the answers _Wait fo

5、r your good news! Have nice days_RachelHey,my friend,Please dont worry about that!It normally take about 7-15 days to arrive you.The tracking link is:So it will arrive you soon!I am waiting for your good news! :)Have nice days!Rahcel超过预期时间：Hey,my friend,I am so sorry to hear about that.But I sincere

6、ly tell you that there is a delay as post office need to have a check about the batteries which in all parcels,so hope you can kindly understand that.I just checked the shipping details for you:It shows:So hope you can kindly wait it with more patience.Rachel近期因海关加大查验力度,皇岗通关口岸已关闭,近期港车只能改走文锦渡通关,路程较远,

7、且通关时间长,所有经香港渠道中转的货物会受到不同程度的延误。Hey,my friend,I am so sorry about that.But I sincerely tell you that Recently increased due to customs inspection efforts, Huanggang border crossing has been closed , the car can only change to go to Hong Kong recently Man Kam clearance distance away . AS the long opera

8、ting hours , all channels of transit goods through Hong Kong will be subject to different degrees of delay.So hope you can kindly understand it will need some time to operate the shipping details updated.Rachel有些5天左右查不到信息：Hey,my friend,I am so sorry for that at first.As the heavy works at the end of

9、 year,our manufacturers gave us the screens last week,so it brought a delay to ship out your items.But please do not worry,the shipping details will show soon.Rachel查到已经到货！Dear friend,Thank you for your message.I am so sorry to hear that,but please dont worry about that at first.I just checked the s

10、hipping details for you in the link:It shows that:It has already been shipped on yours.So,could you kindly ask your local post office about that at first?Maybe you can find the answers.Wait for your good news! Have nice days!Rachel客户收到货，感谢：Hey,my friend,You are welcome,it is my pleasure to do that f

11、or you _Just hope you will always be satisfied with our service and can have business with you again in the near future.Have nice days! _RachelHey,my friend,Thank you for your kindness _Your support is the biggest moving to us!Very appreciated if you kindly leave a positive feedback for us _Rachel询问

12、颜色：Hey,my friend,I am Rachel,ebay seller aladdine4u.I am just writing to ask which the color of the item you wanna buy,we will ship you a random colored one if you not reply us in time,hope you can kindly understand that!Have nice days!Rachel颜色已经确定：Hey,my friend,Thank you for your kind message _We h

13、ave arranged the items as you required.Hope you can wait it with patience as it is a long time international shipment.Contact me if you have any other problems ,I will always be there for you_Have nice days! :） Rachel 国庆放假原因,不能在10.01前发货:Hey,my friend,Thank you so much for your kind asking.But I am s

14、orry to tell you that we can not ship you the item before Oct.01.As Chinese National Day is coming,many manufacturers are stopping business.So Hope you can kindly understand that we just can ship you the parcel after we come back to work on Oct.06.Sincerely yours,Rachel 因为运输时间开case，香港小包安检问题：Hey,my f

15、riend,I am Rachel,ebay seller -.I am so sorry about that recently there is a delay about the hongkong post customs,as they need have a check of x-ray screening for regulated materials when pass the customs. But I just checked the shipping details for you : It shows that: 2013-10-22 14:36, Argentina,

16、 BUENOS AIRES AVION, Receive item at office of exchange (Inb Hope you can kindly understand that. I believe that it will arrive you soon! Wait for your early reply! :)Rachel开case，因为产品不符：Hey,my friend,I am Rachel,your friend.I am so sad to know you just opened a case to us without contacting us at fi

17、rst.As you said,you are not satisfied with our products.Could you kindly tell me the details about that at first.Maybe I can help you finger the problems out!Just wait for your early reply! :) Rachel要求取消订单：Hey,my friend,I am Rachel,seller -,glad to serve you!Please dont worry at first.I just send yo

18、u a request of cancellation this transaction,please just accept it in time,OR it will lose the effectiveness.Besides,if it possible,could you kindly leave us a 5-stars postive feedback,your kind support is a big moving to us!Hope we can do business with you next time!Have nice days! :)Rachel发放退款：Hey

19、,I am Rachel,seller -,glad to serve you _I just sent you the refund as discussed before,Please check about that!It will be very appreciated if you kindly leave us a 5-stars positive feedbackBest Regards _Rachel无理由的留差评：Hey,my friend,I am so sad to know you leave us a negative feedback without contact

20、ing me at first.Could you kindly give me a chance to help you finger the issues out just like a friend?Could you kindly tell me the details of the item you disatified with?The negative feedback does really have a very bad influence to our store,hope you can kindly understand that and give me a hand!

21、Look forward to your early reply! :)Have nice days!Rachel修改差评，选择方案：Hey,my friend,I am so sad to know you leave us a negative feedback.Could you kindly give me a chance to help you finger the issues out just like a friend?The negative feedback does really have a very bad influence to our store,hope y

22、ou can kindly understand that and give me a hand!We could reship or refund you,please advise.Look forward to your early reply! :)Have nice days!Rachel没货，缺货，换颜色或者退款：Hey,my friend,I am Rachel,ebay seller - _I am so appreciated for your purchases and the supports to us _But I sincerely tell you that th

23、e color is no stock now,so could you change the color to others?Or I can refund you,which is your best choice?I am waiting for your early reply _Sorry again for the inconvience! Have nice days! :)RachelHey,my friend,I am Rachel,ebay seller -.I am so appreciated for your purchases and the supports to

24、 us _But I sincerely tell you that the item you bought is no stock now.So if you agree with a full refund?Good days!Rachel电池不能发，询问是否同意退款：Hey,my friend,We already shipped out your item.But I am so sorry to tell that I just received the announcement from post office that batteries are avoid to be ship

25、ped out,THE PARCEL IS RETURNED TO US NOW.So sorry to bring you inconveniences,but hope you can kindly understand that!We can refund you,is okay?Just wait for your early reply!Have nice days!Rachel客户买了多个高价值的物品，询问是否要发快递：Hey,my friend,Thank you for your purchase and supports to our products _I am just

26、asking if you wanna us ship your items by express shipping way,which will be faster and safer,as you buy high valued items.But you just need to pay more about 35 dollars for the shipping fees.So,what do you think about that?I am waiting for your early reply _RachelferperelHey,my friend,Thank you for

27、 your kind supports all the time.The earphone handset for - 5 is: 2.8AUD,weight: 0.05kgThe USB cable for - 5 (which is compatible with ios7) is: 0.89 AUD,weight:0.055kg (how long do you wanna buy?1M? 2M? 3M?)The Dummy display of - 5S: weight: 0.15kgAnd I can confirm that we have the advantage that:1

28、.we have the better quality if the price is same with other sellers;2.we have the lower price if the quality is same with other sellers.So,please dont worry about that,as you are my older and the one of favoriate buyers,I always give you the best price to you.You can your oder now.Rachel申报价值：Hey,my

29、friend,Please do not worry about that _As we uauslly declared the parcels at 10 HKD,so you need not to worry the custom charges.Happy everyday ! _ Rachel退回总成:Hey,my friend,Please do not worry, we can refund or reship you a new screen but please return the faulty one at the same time,okay_As we can h

30、ave a replacement from our manufacturer,hope you can kindly understand that!Please kindly choose the cheapest shipping way to return backOur address is that:-Please write your ebay ID and full address on the return parcel as well,thank you so much I am waiting for your early reply _RachelDear friend,I am so sorry to know that.But please do not worry about that,we can reship you a new screen when you give us the tracking number for the screen you returned us,is okay?Thus we can ge