管理学40697.docx
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管理学40697
Management,11e（Robbins/Coulter）
Chapter14UnderstandingIndividualBehavior
1）Organizationalbehaviorisconcernedonlywithgroupinteractions.
Answer:
FALSE
PageRef:
372-373
Topic:
FocusandGoalsofOrganizationalBehavior
Objective:
1
Difficulty:
Easy
Classification:
Conceptual
2）Organizationalcitizenshipbehaviorisdiscretionarybehaviorthatisnotpartofanemployee'sformaljobrequirements.
Answer:
TRUE
PageRef:
373
Objective:
1
Difficulty:
Easy
Classification:
Conceptual
3）Thecognitivecomponentofanattitudereferstothebeliefs,opinions,knowledge,orinformationheldbyaperson.
Answer:
TRUE
PageRef:
374
Topic:
AttitudesandJobPerformance
Objective:
2
Difficulty:
Easy
Classification:
Conceptual
4）Researchindicatesthatsatisfiedemployeeshavelowerlevelsofturnoverwhiledissatisfiedemployeeshavehigherlevelsofturnover.
Answer:
TRUE
PageRef:
376
Topic:
AttitudesandJobPerformance
Objective:
2
Difficulty:
Easy
Classification:
Conceptual
5）Employeeswithahighlevelofjobinvolvementstronglyidentifywithandreallycareaboutthekindofworktheydo.
Answer:
TRUE
PageRef:
377
Topic:
AttitudesandJobPerformance
Objective:
2
Difficulty:
Easy
Classification:
Conceptual
6）Perceivedorganizationalsupportisthedegreetowhichanemployeeidentifieswithaparticularorganizationanditsgoals.
Answer:
FALSE
PageRef:
377
Objective:
2
Difficulty:
Easy
Classification:
Conceptual
7）Lowlevelsofperceivedorganizationalsupportleadtolowerturnover.
Answer:
FALSE
PageRef:
377
Objective:
2
Difficulty:
Easy
Classification:
Conceptual
8）Cognitivedissonanceisanyincompatibilityorinconsistencybetweenattitudesorbetweenbehaviorandattitudes.
Answer:
TRUE
PageRef:
379
Topic:
AttitudesandJobPerformance
Objective:
2
Difficulty:
Easy
Classification:
Conceptual
9）ThereisenoughevidencetosupportthevalidityoftheMyers-BriggsTypeIndicatorasameasureofpersonality.
Answer:
FALSE
PageRef:
382
Topic:
Personality
Objective:
3
Difficulty:
Easy
Classification:
Conceptual
10）Extraversionisthedegreetowhichsomeoneissociable,talkative,assertive,andcomfortableinrelationshipswithothers.
Answer:
TRUE
PageRef:
382
Objective:
3
Difficulty:
Easy
Classification:
Conceptual
11）IntheBigFiveModel,emotionalsecuritywasfoundtobepositivelyrelatedtojobperformance.
Answer:
FALSE
PageRef:
382
Topic:
Personality
Objective:
3
Difficulty:
Moderate
Classification:
Conceptual
12）ApersonwhoratesasbeinghighinMachiavellianismwouldaccomplishataskregardlessofwhatittakes.
Answer:
TRUE
PageRef:
383
Topic:
Personality
Objective:
3
Difficulty:
Easy
Classification:
Conceptual
13）Individualswithlowself-esteemaremoresusceptibletoexternalinfluencethanarepeoplewithhighself-esteem.
Answer:
TRUE
PageRef:
383
Objective:
3
Difficulty:
Easy
Classification:
Conceptual
14）Highself-monitorscan'tadjusttheirbehaviorandthere'shighbehavioralconsistencybetweenwhotheyareandwhattheydo.
Answer:
FALSE
PageRef:
383
Topic:
Personality
Objective:
3
Difficulty:
Easy
Classification:
Conceptual
15）Consensusreferstowhetheranindividualdisplaysdifferentbehaviorsindifferentsituations.
Answer:
FALSE
PageRef:
388
Topic:
Personality
Objective:
4
Difficulty:
Easy
Classification:
Conceptual
16）Whenwemakejudgmentsaboutthebehaviorofotherpeople,wetendtounderestimatetheinfluenceofexternalfactorsandtooverestimatetheinfluenceofinternalfactors.Thistendencyiscalledtheself-servingbias.
Answer:
FALSE
PageRef:
389
Topic:
Perceptions
Objective:
4
Difficulty:
Easy
Classification:
Conceptual
17）Ifamanagerthinksthatallattractiveemployeesarealsoproductiveemployees,themanageriscommittinganerrorbasedonahaloeffect.
Answer:
TRUE
PageRef:
389
Topic:
Perceptions
Objective:
4
Difficulty:
Easy
Classification:
Conceptual
18）Operantbehaviorisreflexiveorunlearnedbehavior.
Answer:
FALSE
PageRef:
390
Topic:
Learning
Objective:
5
Difficulty:
Easy
Classification:
Conceptual
19）Theinfluencethatmodelshaveonanindividualispartiallydeterminedbyattentionalprocesses.
Answer:
TRUE
PageRef:
391
Topic:
Learning
Objective:
5
Difficulty:
Easy
Classification:
Conceptual
20）Bothpositiveandnegativereinforcementresultinlearning.
Answer:
TRUE
PageRef:
392
Topic:
Learning
Objective:
5
Difficulty:
Easy
Classification:
Conceptual
21）Individualbehaviorinorganizationsinlcudes________.
A）strategies,norms,androles
B）attitudes,learning,andmotivation
C）structure,culture,andteambuilding
D）policiesandprocedures
Answer:
B
PageRef:
372
Topic:
FocusandGoalsofOrganizationalBehavior
Objective:
1
Difficulty:
Easy
Classification:
Conceptual
22）Whichofthefollowingisassociatedwiththestudyofindividuals?
A）norms
B）roles
C）teambuilding
D）perception
Answer:
D
PageRef:
372
Topic:
FocusandGoalsofOrganizationalBehavior
Objective:
1
Difficulty:
Easy
Classification:
Conceptual
23）Thestudyofgroupbehaviorincludesthestudyof________.
A）perception,motivation,andlearning
B）attitudesandpersonality
C）norms,roles,andleadership
D）organizationstructure,andculture
Answer:
C
PageRef:
373
Topic:
FocusandGoalsofOrganizationalBehavior
Objective:
1
Difficulty:
Easy
Classification:
Conceptual
24）Whichofthefollowingistruefororganizationalcitizenshipbehavior（OCB）?
A）OCBisaperformancemeasureofefficiency.
B）TherequirementsofOCBarespelledoutinemployeejobprofiles.
C）OCBstudiesthebehaviorleadingtopermanentwithdrawalfromanorganization.
D）OCBisdiscretionarybehaviorwhichpromotestheeffectivefunctioningoftheorganization.
Answer:
D
PageRef:
373
Topic:
FocusandGoalsofOrganizationalBehavior
Objective:
1
Difficulty:
Easy
Classification:
Conceptual
25）________isaperformancemeasureofboththeefficiencyandeffectivenessofemployees.
A）Employeeproductivity
B）Organizationalcitizenshipbehavior
C）Jobsatisfaction
D）Turnover
Answer:
A
PageRef:
373
Topic:
FocusandGoalsofOrganizationalBehavior
Objective:
1
Difficulty:
Easy
Classification:
Conceptual
26）________isdefinedasthefailuretoreporttowork.
A）Turnover
B）Tardiness
C）Absenteeism
D）Negligence
Answer:
C
PageRef:
373
Topic:
FocusandGoalsofOrganizationalBehavior
Objective:
1
Difficulty:
Easy
Classification:
Conceptual
27）Thethreecomponentsthatmakeupanattitudeare________components.
A）cognitive,affective,andbehavioral
B）active,behavioral,andadjustable
C）emotional,creative,andenvironmental
D）intentional,reactive,andadjustable
Answer:
A
PageRef:
374
Topic:
AttitudesandJobPerformance
Objective:
2
Difficulty:
Easy
Classification:
Conceptual
28）Thecomponentofattitudethatincludesbeliefsandopinionsisthe________component.
A）cognitive
B）behavioral
C）affective
D）practical
Answer:
A
PageRef:
374
Topic:
AttitudesandJobPerformance
Objective:
2
Difficulty:
Easy
Classification:
Conceptual
29）Whichcomponentofattitudeisreflectedinthesentence"Thisisthebestwaytoreachtheplace"?
A）cognitive
B）behavioral
C）emotive
D）affective
Answer:
A
PageRef:
374
Topic:
AttitudesandJobPerformance
Objective:
2
Difficulty:
Easy
Classification:
Conceptual
30）The________componentofattitudeisbasedonemotions.
A）cognitive
B）behavioral
C）affective
D）practical
Answer:
C
PageRef:
374
Topic:
AttitudesandJobPerformance
Objective:
2
Difficulty:
Easy
Classification:
Conceptual
31）Inthestatement,"Thehighwayisverybusyat5p.m.,andisscarytodriveon,soI'llwaituntil7p.m.togohome,"theword"scary"representswhichcomponentofanattitude?
A）cognitive
B）behavioral
C）practical
D）affective
Answer:
D
PageRef:
374
Topic:
AttitudesandJobPerformance
AACSB:
AnalyticSkills
Objective:
2
Difficulty:
Moderate
Classification:
Application
32）Whensomeonechoosestoactinacertainway,sheisdemonstratingthe________componentofherattitude.
A）cognitive
B）behavioral
C）affective
D）practices
Answer:
B
PageRef:
374
Topic:
AttitudesandJobPerformance
Objective:
2
Difficulty:
Easy
Classification:
Conceptual
33）Inthestatement,"Thehighwayisverybusyat5p.m.andisscarytodriveon,soI'llwaituntil7p.m.togohome,"thephrase,"soI'llwaituntil7p.m.togohome,"representswhichcomponentofanattitude?
A）cognitive
B）behavioral
C）emotive
D）affective
Answer:
B
PageRef:
374
Topic:
AttitudesandJobPerformance
AACSB:
AnalyticSkills
Objective:
2
Difficulty:
Moderate
Classification:
Application
34）Whichofthefollowingistrueforsatisfiedemployeeswithhighorganizationalcommitment?
A）lowerratesofturnoverandabsenteeism
B）higherratesofvoluntaryturnover
C）higherratesofcognitivedissonance
D）significantlyhigherpaylevels
Answer:
A
PageRef:
376
Topic:
AttitudesandJobPerformance
Objective:
2
Difficulty:
Easy
Classification:
Conceptual
35）Thedegreetowhichanemployeeidentifieswithhisorherjoboractivelyparticipatesinitreferstotheemployee's________.
A）jobinvolvement
B）organizationalcommitment
C）globalcommitment
D）jobsatisfaction
Answer:
A
PageRef:
377
Topic:
AttitudesandJobPerformance
Objective:
2
Difficulty:
Easy
Classification:
Conceptual
36）Thedegreetowhichanemployeeidentifieswithaparticularorganizationanditsgoalsandwishestomaintainmembershipintheorganizationistheemployee's________.
A）jobinvolvement
B）organizationalcommitment
C）globalcommitment
D）organizationalcitizenship
Answer:
B
PageRef:
377
Topic:
AttitudesandJobPe
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