ACCA-F1-Ch17-Perfomance-appraisal.pptx

ACCA-F1-Ch17-Perfomance-appraisal.pptx

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Chapter17Performanceappraisal,TopicList,Performancemanagementandassessment,Thepurposeofperformanceappraisal,Theprocessofperformanceappraisal,Barrierstoeffectiveappraisal,1,3,4,2,1.Performancemanagement,isameansofgettingbetterresults.Itrunswithinaagreedframeworkofgoals.Itneedstoestablishasharedunderstanding.Itisaprocess.Itisanapproachtomanageanddeveloppeople.Itaimstohelppeoplewithachievement.Appraisalispartofthesystemofperformancemanagement.,Processandprinciples,Itisessentialthatpeopleknowexactlywhattheirobjectivesare!

Analysisthebusinessplan,Drawupaperformanceagreement,Drawupaperformanceanddevelopmentplan,Manageperformancecontinuallythroughouttheyear,Performancereview,Job-related,Controllable,Objective&observable,Dataavailable,2.Thepurposeofperformanceappraisal,Remuneration,Trainingneeds,Promotion,Tasks,Rewardreview,Performancereview,Potentialreview,selection,communication,aimedresults,Mainpurpose,Specificobjectives,Improving,HRplanning,Whyhaveformalappraisal?

Formacoherent,completeandobjectivepicture.Devotedtimeandattentiontothematterofimprovementanddevelopment.Justifyindetail,inwriting,ortothesubjectsface.Applythesamesetofcriteria.Givethesubordinatesadequatefeedback,3Theprocessofperformanceappraisal,AppraisaltechniquesSelf-appraisalsTheappraisalinterview,Overallcomment,Appraisaltechniques,Overallassessment,Grading,Guidedassessment,CouldbeBehaviouralincidentResults-orientated,Examples,Whatsortofappraisalsystemsaresuggestedbythefollowingexamples?

（a）TheHeadTeacherofDotheboysHallsendsabriefreportattheendofeachtermtotheparentsoftheschoolspupils.Typicalphrasesincludeasatisfactorytermswork,andcoulddobetter.,Overallassessment,Examples,（b）Afirmofauditorsassesstheperformanceoftheirstaffinfourcategories:

technicalability,relationshipswithclients,relationshipswithothermembersoftheauditteam,andprofessionalattitude.OneachofthesecriteriastaffaremarkedfromA（=excellent）toE（=poor）.,Agradingsystem,basedonaguidedassessment,Examples,（c）Afirmofinsurancebrokersassessestheperformanceofitsstaffbythenumberofclientstheyhavevisitedandthenumberofpoliciessold.,Results-orientatedscheme,Self-appraisals,AdvantagesItsavesthemanagertime.Itoffersincreasedresponsibility.Itreconcilesthegoals.Itmayoffermoreflexibilityintiming&relevance.DisadvantagePeoplemaydeliberatelyover-（orunder-）estimatetheirperformance.,Theappraisalinterview,Prepare:

Time,spot,document,reportInterview:

SelectanappropriatestyleAgree:

Summarise,commit,planReport:

CompleteappraisalreportFollowup:

Takeaction,monitor,keepinformed,Theappraisalinterview,ThetellandsellstyleTell,andthentriestosell.ThetellandlistenstyleTell,andtheninvitestheappraiseetorespond.Theproblem-solvingstylecentredNOTonappraisal,butontheworkproblems.Theemployeeisencouragedtothinkthesolutions.Andtocommittotherecognisedneedforimprovement.,Threeapproaches:

Maier,Mostpreferred,Question,Inanappraisalinterview,themanagertellsthesubordinatehowhehasbeenassessedgoodandbadandthengiveshimachancetoputquestions,suggestimprovementtargets,explainshortcomingsandidentifyproblems.Whatisthenamegiventothisapproachtoappraisalinterviewing?

A.TellandsellC.ProblemsolvingB.Tellandlisten,4Barrierstoeffectiveappraisal,ProblemsinpracticeNewappraisaltechniques,Problemsinpractice,Appraisalasconfrontation（对抗）AppraisalasjudgementAppraisalaschatAppraisalasbureaucracy（官僚主义）AppraisalasunfinishedbusinessAppraisalasannualeventtheappraisalsystemisrelatedtothepayandrewardsystem,Notnecessary,NewtechniquesUpwardappraisal,Employeesarenotratedbytheirsuperiorsbutbytheirsubordinates.AdvantagesSubordinatestendtoknowtheirsuperiorbetterthansuperiors.Morereliablethemoresubordinatesthebetter.DisadvantagesFearsofreprisalsandvindictiveness.,NewtechniquesCustomerappraisal,Feedbackfromcustomers（whetherinternalorexternal）AdvantagesCustomersarethebestjudgesofcustomerservice,whichtheappraiseesbossmaynotsee.,Takingdownwards,upwardsandcustomerappraisalstogether.ImmediatemanagerPeoplewhoreporttotheappraisePeersandco-workersCustomers,Newtechniques360degreeappraisal,Themanagerpersonally,Thanks!