商务英语口语接待客户.docx
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商务英语口语接待客户
ChapterⅡReceivingClients
（接机，参观产品，社交娱乐等）
BackgroundKnowledge（公司、人物介绍，对话情景）
SusanWang,salesmanagerofSunshineImport&Exportco.ltdandhersecretary,DianaLiaregoingtomeetFredJohns,thepurchasemanagerofGlobalTradingIncatShanghaiPuDongInternationalAirport.
一，MeetingtheGuest
1．Attheairport.
MissLiismeetingFredJohns.
L:
Excuseme,sir.AreyouMr.JohnsfromGlobalTradingInc.,NewYork
J:
Yes,Iam.YoumustbeDianaLifromSunshineImport&Exportco.ltd
L:
Yes,it’smypleasuretomeetyou.WelcometoShanghai.Didyouhaveapleasanttrip
J:
Well,Ienjoyeditverymuch.
L:
Anywayit’salongwaytoChina,isn’titIthinkyoumustbeverytired.
J:
ButIwillbeallrightbytomorrow,andreadyforbusiness.
L:
Great.Well,let’sgo.
2．IntroducingtheGuesttotheSuperior.
MissLiisintroducingMr.JohnstoSusanWang,thesalesmanager.
L:
IwouldliketointroduceyoutoMissWang,oursalesmanager.MissWang,thisisMr.Johns,thepurchasemanagerfromGlobalTradingInc.
J:
Nicetomeetyou,MissWang.
W:
Nicetomeetyou,Mr.Johns.Welcometoourcity.Ihopeyouwillenjoyyourstayhere.
J:
Thankyou.Ihavebeenlookingforwardtothistrip.
W:
We’lldoeverythingwecantoaccommodateyouandmakeyoucomfortable.
J:
Youaresonice.Ihopewe’llhaveagoodcooperation.
W:
Great.Nowlet’stakeashortrestinthewaitingroom.ThenMissLiandIwilltakeyoutovisitourcompany.
J:
Goodidea.Let’sgo.
二，ClientReception
1．Introducingthecompany.
MissWangandMissLiareintroducingthecompanytoMr.Johns.
W:
Hereisourcompany,SunshineImport&Exportco.ltd.
J:
Yes,I’veheardthecompanyforalongtime.
W:
Well,wehavebeeninthislineforalongtime.Andweareoneofthemostcompetitivesuppliersofthisline.Wehavenearly280employeesandsalesof$9,806million.Wemanufacturefinechemicals,RongaliteC98PCTinlumps.OurproductsaresoldinBritain,America,Japan,ItalyandSouthEastAsiaandwellappreciatedbytheirpurchasers.
L:
Yes,andwealwaystakecustomersfirst.
J:
Great.Doyouhaveanynewproducts
W:
Yes,itisresearchedbyourResearchandDevelopmentDepartment.Ithinkitwillbethebest-sellinglines.
J:
Wonderful.CanIhavealookatthesenewproducts
W:
Ofcourse,MissLiwillshowyouaroundthedifferentdepartmentsofourcountry,andthenwewillvisittheproducts.
2．Introducingthedepartment.
L:
Followmeplease,Mr.Johns.Thisisourmarketingdepartment.
J:
Looksgreat.
L:
Yes,Marketingdepartmentmainlyadvertisesandmarketsproducts.Andthisway,thisisourResearchandDevelopmentdepartment.
J:
I’veheardanewkindofchemicalproducthasbeendevelopedbythisdepartment.
L:
Yes,thisdepartmentisveryimportantforthecompany.Itiscalled“heart”ofthecompany.
J:
DoyouhaveDispatchdepartment
L:
Ofcourse,pleaseturnright,andthisisourDispatchDepartment,whichisresponsibletosendgoodstocustomers.AndwehaveagreatAfter-salesdepartment.
J:
Itmeanswhateverproblemswehaveaftersales,wecangethelpfromthisdepartment.
L:
Yes,wealwaystakecustomersasourGods.Ourafter-salesserviceisperfect.
3．Introducingtheproducts.
MissWangandMissLiareintroducingtheproductstoMr.Johns.
W:
Mr.Johns,nowletmeshowyouaroundourproductexhibitionroom.
J:
Icanhardlywaittovisittheproducts.
L:
Thisway,please.
W:
Ok,weareintheproductexhibitionroom.Ourlatestproductsareexhibitedhere.
L:
Yes,inaword,ourproductshavetheexcellentqualitiesandreasonableprices.Wehave5-yearwarrantyandthebestserviceconditions.Youcanrelyonus.
J:
IamreallyinterestedinType1&2.Woulditbepossibleformetohaveacloserlookatyoursamples
W:
Ofcourse,please.
（Mr.Johnsisstudythesamplescarefully.）
J:
NowIcan’twaittoconsultthedetailsofthecontract.
三，SocialActivities
1．AppointmentandVisiting.
Mr.JohnshasanappointmentwithMr.Chen,thegeneralmanagerofthecompanyat2o’clockintheafternoon.He’sinwaitingroomnow.MissLi,thesecretary,isreceivingMr.Johns.
L:
Mr.Johns,mayIhelpyou
J:
IwouldliketoseeMr.Chen.
L:
Doyouhaveanappointment
J:
Yes,heknowsI’mcoming.Ourmeetingissetfor2o’clock.
L:
Pleasewaitforamoment.
（MissLiistelephoningtoMr.Chen.Mr.ChenconfirmstheappointmentwithMr.Johns）
L:
Well,Mr.Johns,Mr.Cheniswaitingforyou.Wishyouhaveagoodtime.
J:
Thankyou!
Haveagoodday.
（Mr.ChenishavingameetingwithMr.Johns）
C:
Nicetomeetyou,Mr.Johns.
J:
Nicetomeetyou,Mr.Chen.
C:
Doyouhaveagoodtimehere
J:
Yes.Thankyouforsuchathoughtfularrangementforme.Shallwemakeatimeforourbusinesstalk
C:
Youareamanofaction,Mr.Johns.I’dliketoinviteyoutoadinnerpartyattheGrandHyattHotelat7o’clockinthiseven
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