商务英语口语接待客户.docx

1、商务英语口语接待客户Chapter Receiving Clients（接机，参观产品，社交娱乐等）Background Knowledge （公司、人物介绍，对话情景）Susan Wang, sales manager of Sunshine Import & Export co. ltd and her secretary , Diana Li are going to meet Fred Johns, the purchase manager of Global Trading Inc at Shanghai PuDong International Airport.一，Meeting

2、the Guest1At the airport.Miss Li is meeting Fred Johns.L: Excuse me, sir. Are you Mr. Johns from Global Trading Inc., New YorkJ: Yes, I am. You must be Diana Li from Sunshine Import & Export co. ltdL: Yes, its my pleasure to meet you. Welcome to Shanghai. Did you have a pleasant tripJ: Well, I enjoy

3、ed it very much.L: Anyway its a long way to China, isnt it I think you must be very tired.J: But I will be all right by tomorrow, and ready for business.L: Great. Well, lets go.2Introducing the Guest to the Superior.Miss Li is introducing Mr. Johns to Susan Wang, the sales manager.L: I would like to

4、 introduce you to Miss Wang, our sales manager. Miss Wang, this is Mr. Johns, the purchase manager from Global Trading Inc.J: Nice to meet you, Miss Wang.W: Nice to meet you, Mr. Johns. Welcome to our city. I hope you will enjoy your stay here.J: Thank you. I have been looking forward to this trip.W

5、: Well do everything we can to accommodate you and make you comfortable.J: You are so nice. I hope well have a good cooperation.W: Great. Now lets take a short rest in the waiting room. Then Miss Li and I will take you to visit our company. J: Good idea. Lets go.二，Client Reception1Introducing the co

6、mpany.Miss Wang and Miss Li are introducing the company to Mr. Johns.W: Here is our company, Sunshine Import & Export co. ltd.J: Yes, Ive heard the company for a long time.W: Well, we have been in this line for a long time. And we are one of the most competitive suppliers of this line. We have nearl

7、y 280 employees and sales of $ 9,806 million. We manufacture fine chemicals, Rongalite C 98 PCT in lumps. Our products are sold in Britain, America, Japan, Italy and South East Asia and well appreciated by their purchasers.L: Yes, and we always take customers first.J: Great. Do you have any new prod

8、uctsW: Yes, it is researched by our Research and Development Department. I think it will be the best-selling lines.J: Wonderful. Can I have a look at these new productsW: Of course, Miss Li will show you around the different departments of our country, and then we will visit the products.2Introducin

9、g the department.L: Follow me please, Mr. Johns. This is our marketing department.J: Looks great. L: Yes, Marketing department mainly advertises and markets products. And this way, this is our Research and Development department. J: Ive heard a new kind of chemical product has been developed by this

10、 department.L: Yes, this department is very important for the company. It is called “heart” of the company.J: Do you have Dispatch departmentL: Of course, please turn right, and this is our Dispatch Department, which is responsible to send goods to customers. And we have a great After-sales departme

11、nt.J: It means whatever problems we have after sales, we can get help from this department.L: Yes, we always take customers as our Gods. Our after-sales service is perfect.3Introducing the products.Miss Wang and Miss Li are introducing the products to Mr. Johns.W: Mr. Johns, now let me show you arou

12、nd our product exhibition room.J: I can hardly wait to visit the products.L: This way, please.W: Ok, we are in the product exhibition room. Our latest products are exhibited here.L: Yes, in a word, our products have the excellent qualities and reasonable prices. We have 5-year warranty and the best

13、service conditions. You can rely on us.J: I am really interested in Type 1 &2. Would it be possible for me to have a closer look at your samples W: Of course, please.(Mr. Johns is study the samples carefully.)J: Now I cant wait to consult the details of the contract.三，Social Activities1Appointment a

14、nd Visiting.Mr. Johns has an appointment with Mr. Chen, the general manager of the company at 2 oclock in the afternoon. Hes in waiting room now. Miss Li, the secretary, is receiving Mr. Johns.L: Mr. Johns, may I help youJ: I would like to see Mr. Chen. L: Do you have an appointmentJ: Yes, he knows

15、Im coming. Our meeting is set for 2 oclock.L: Please wait for a moment.(Miss Li is telephoning to Mr. Chen. Mr. Chen confirms the appointment with Mr. Johns)L: Well, Mr. Johns, Mr. Chen is waiting for you. Wish you have a good time.J: Thank you! Have a good day.(Mr. Chen is having a meeting with Mr.

16、 Johns)C: Nice to meet you, Mr. Johns.J: Nice to meet you, Mr. Chen.C: Do you have a good time hereJ: Yes. Thank you for such a thoughtful arrangement for me. Shall we make a time for our business talkC: You are a man of action, Mr. Johns. Id like to invite you to a dinner party at the Grand Hyatt Hotel at 7 oclock in this even