The report of canteen satisfaction in Tianjin University of technology.docx

The report of canteen satisfaction in Tianjin University of technology.docx

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ThereportofcanteensatisfactioninTianjinUniversityoftechnology

Class:

1&2FinalScore:

_______

Name:

王

李

张

伍

秦

张

No.:

4

GroupReport

ThereportofcanteensatisfactioninTianjinUniversityoftechnology

Content：

1.1Researchofbackground,purposeandsignificance

1.1.1Background

1.1.2Purposeoftheresearch

1.2Researchdesign

1.2.1Qualitativeresearchandquantitativeresearch

1.2.2Sampledesign

1.2.3Datagathering

1.3Dataprocessingandanalysis

1.4Conclusionsandsuggestions

1.5Limitationanalysis

1.1Researchofthebackground,purposeandsignificance

1.1.1Background

Canteenisaplacewherecollegestudentseatingthreemealsaday.Itmostrelatedtothestudy,dailylifeandthehealthofthecollegestudents.Canteenisoneoftheschool'shardwarefacilities,butalsoanimportantpartofschoolmanagement.

Inordertobetterunderstandtheschoolcafeteriasituationandtostrengthenthemanagementofthecanteen,wedidasurveyoftheschoolcafeteria,tounderstandthestatusofmyschoolcafeteriacomprehensively,tofurtherimprovethequalityoftheworkingconditionoftheschoolcanteen,tocreateaharmoniousdiningenvironmentandtoimprovethelivingconditionsforeveryone,sothatstudentscangetbetterfoodserviceintheirschoollife.

1.1.2Purposeoftheresearch

1.Toinvestigatethepresentsituationoftheschoolcanteenandunderstandcanteendiningenvironmentandqualityofmealsofthecollegestudents

2.Tomakeacomparisonoftwocanteensinschoolandanalysistheadvantagesanddisadvantagesofeachcanteen

3.Toimprovetheproblemwefoundandcreateaharmoniousdiningenvironment

1.2Researchdesign

1.2.1Qualitativeresearchandquantitativeresearch

First,wearegoingtouseQualitativeresearchtoolofgroupdiscussiontodiscussthesatisfactionofschoolcanteens.Teammemberswillexpresstheirideasabouttheschoolcanteensfreelyfromtheperspectiveofsatisfactionanddissatisfaction,Sothatwecanfulfilltheplanoftheinvestigationofthesatisfactionofourschoolcanteens.

Second,wearegoingtocollectthesecondarydataaboutthesatisfactionofourschoolcanteens.

Last,wewillchoosethecorrespondingquestionnairesasaquantitativeresearchtooltofurtherourresearch.

1.2.2Sampledesign

Throughrandomsamplingmethod,wechosethefreshman,sophomoreandjuniorstudentsofTianjinUniversityofTechnologytodevelopourresearch.

1.2.3Datagathering

Wewillanalyzethedatawhichcollectedbycomputertodoourresearch.Wecollected72copiesofourquestionnaireandthereare67validcopies.

1.3Dataprocessingandanalysis

Standardeditingandcodingprocedureswillbeutilized.Simpletabulationandcross-tabulationswillbeutilizedtoanalysisthedata.

Relatedtodistance

Nothingtodowithdistance

canteen1（44.78%）

76.67%

23.33%

canteen2（55.22%）

91.89%

8.11%

Inordertoknowwherestudentseatandhowtheychoosetheplacetoeat,wetaketwoelementsintoconsideration.Oneisthesatisfactionofthedinnerroom;theotheristhelocationofthedinnerroom.Fromouranalysis,wearetoldthat76.67%ofstudentsthinkthatlocationofthecanteenwilldecidewheretheyeatincanteenone.Theleftdonotcareaboutthelocationwhentheydodecision.Incanteentwo,91.89%ofstudentscareaboutthelocationand8.11%ofstudentsdon’tthinkitmatters.So,wecanknowformthestatisticthatthelocationofthecanteenisoneofthemajorelementsthatwillaffectthestudentswhentheychoosewheretoeat.

Tomakeaconclusion,acanteenwithlotsofstudentseatingtheremaynotmeanthatithashighsatisfactionfromstudents,butthecanteenopensintherightplace,whichwillhelpstudentstosavetimeandenergytogetthere.Therefore,thecanteenwithagoodlocationshouldtrytheirbesttoimprovetheservice,qualityandquantityoftheirfood,theyrespondformorepeoples’healthandhabitofeating.

Reasonablebusinesshour

Unreasonablebusinesshour

canteen1

63.33%

36.67%

canteen2

54.05%

45.95%

CarryforwardBreakfast

Bringforwardlunch

Carryforwardlunch

Bringforwarddinner

Carryforwarddinner

Nolimitation

canteen1

63.64%

54.55%

27.27%

36.36%

45.45%

63.64%

canteen2

35.29%

5.88%

23.53%

11.76%

29.41%

58.82%

Furthermore,wearegoingtodiscussifthebusinesshourofthecanteenreasonable.63.33%ofthestudentsthinkthebusinesshourofthecanteenoneisreasonableand54.05%incanteentwo.Canteenoneis9.28%higherthancanteentwo.Theleft,whenaskedforhowtochangethebusinesshourofthecanteen,63.64%ofthestudentsthinkthatitshouldnotsetthelimitationofthebusinesshourofthecanteenincanteenone,and58.2%incanteentwo.Forotheralternatives,weshouldpayattentiontothealternativeoflongerthebreakfast,63.33%ofstu