AssessingProfessionalCompetenceAndEnhancingConsistencyOfAssessmentWithinTheSurveyingProfedoc.docx

AssessingProfessionalCompetenceAndEnhancingConsistencyOfAssessmentWithinTheSurveyingProfedoc.docx

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AssessingProfessionalCompetenceAndEnhancingConsistencyOfAssessmentWithinTheSurveyingProfedoc

CEBE

DISSEMMINATIONOFINFORMATIONON

‘PROFESSIONALCOMPETENCE‘

CASESTUDY

ASSESSINGPROFESSIONALCOMPETENCEANDENHANCINGCONSISTENCYOFASSESSMENTWITHIN

THESURVEYINGPROFESSION

DrTomKennie

RanmoreConsultingGroup/SheffieldHallamUniversity

RanmoreManor

Ranmore,NrDorking,SurreyRH56SX

Tel:

+44（0）7050351649

Email:

******************.uk

and

MikeGreen

SheffieldHallamUniversity

SchoolofEnvironment&Development

SheffieldS11WB

Tel:

+44（0）1142252016

Email:

****************.uk

Muchworkhasbeenundertakeninrecentyearsondefiningandassessingcompetenceinanacademiccontext.Incomparison,muchlessresearchhasfocusedonthedefinitionandassessmentof‘professionalcompetence’.Inthiscasestudy,theauthorsreportonastudyconductedfortheRoyalInstitutionofCharteredSurveyors（RICS）todevelopaframeworkwhichhashelpedclarifyandmadeexplicitthecriteriaandstandardsusedbyassessorswhenjudgingtheconstructof‘professionalcompetence’.

Thecasestudyprovidesinformationonthedevelopmentofamodelandassociatedmaterialswhicharenowbeingusedbyover500assessorstoevaluatecandidatesduringtheirAssessmentofProfessionalCompetence（APC）interview.

Inadditiontothedevelopmentoftheframeworkthecasealsoreviewstheprocessusedtoimplementthechange.Theauthorswillcontendthatanunderstandingofhowtoeffectchangeinthecomplexandoftenhighlypoliticalworldoftheprofessionsiscriticaltothesuccessofthistypeofproject.

1.INTRODUCTION

‘It’sallabitofalotteryyouknow…‘

‘it’smucheasiertopassifyou’reassessedatHeathrow/Harrogate…’.

ThequotesaboveareindicativeofthetypesofconcernsthatareoccasionallyexpressedbyasmallnumberofindividualsandemployersafteratypicalprofessionalassessmentcentreforcandidatesdesiringtobecomemembersoftheRoyalInstitutionofCharteredSurveyors（RICS）.TheirviewsreflecttheconcernsofsomethatthedegreeofconsistencyappliedtoassessingcandidatesduringthefinalinterviewstageoftheAssessmentofProfessionalCompetence（APC）isvariable.Thisisnotanissueuniquetothesurveyingprofessionandcandidatesundergoingasimilarprocessinotherprofessionsalsoexpresssimilarviews.Thispaperdealswithsomeofthestepstakentodealwiththeseconcerns.Inparticular,thepapersummarisessomerecentresearchtomakemoreexplicitthecriteriathatmayoftenbeimplicitlyassessedinaninterviewsetting.ThepaperalsosummarisestheprocessesthathavebeenintroducedbytheRICStomaketheAPCmoretransparentandenhancetheconsistencyofapproachadoptedbytheassessingpanels.

2.THESCALEOFTHEISSUE

Itisusefultoputtheissueinawidercontext.Lastyear（2001）,nearly3,000candidateswereinterviewedbyover500RICSassessors.Withincreasingoptionsandroutestomembershipcandidatesmaybeassessedinsome17specialistareasencompassingareasofpracticerangingfrommanagementconsultancy,facilitiesmanagementandprojectmanagementinadditiontothemorelongstandingroutesincommercialproperty,buildingsurveying,quantitysurveyingandsoon.

Giventhescaleoftheoperation–arrangingnearly700panelsperyear,eachinvolving3volunteerswhomayonlyparticipateinoneortwointerviewsperannumitisperhapsreassuringtonotethatthenumberofformalappealsislessthan2%ofthetotalnumberofcandidatesassessed.

Anissuethathas,however,becomeofgreaterconcernthanthenumberofformalappealsrelatestohowconsistently‘borderline’candidatesmaybetreated.Veryseldomdointerviewpanelsmakeinappropriatejudgementsinrelationtocandidateswhoareclearlyverycompetent,nordotheymakeseriouserrorsinrelationtothosewhoare‘notyetfullycompetent’.Thedifficultzoneisoftenthosewhoareinthisborderlinecategory.Thosecandidateswhocanleadinterviewpanelstoagoniseforhours.Thosewherethedecisionmaybeinfluencedonewayortheotherbyrelativelysmalldifferencesofviewpoint.

Ifweassumethattypicallysome60-70%ofcandidatespassateachassessmentcentreandperhaps15-20%ofcandidatesareclearreferrals,thismightleavearesidual15-20%ofcandidateswhoarepotentialborderlines.Evenifonly1in4oftheseledtoareferraldecisionwhichcouldhavebeenswayedintheoppositedirectionbyanotherpanelitispossiblethatbetween100and130candidatesmayhavebeentreatedinconsistently.

3.DEALINGWITHTHEISSUE:

PROGRESSPRIORTOTHERESEARCHPROJECT

EnhancingtheconsistencyofAPCassessmentisnotanewissue.Itisalsonotanissuethatcanberesolvedinstantaneously.Improvingtheconsistencyofanyprofessionaljudgementrequiresanumberofissuestobeexaminedinaholisticsense.