酒店管理中英文对照外文翻译文献.docx

酒店管理中英文对照外文翻译文献.docx

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酒店管理中英文对照外文翻译文献

中英文对照外文翻译

（文档含英文原文和中文翻译）

HotelManagementSystemIntegrationServices

1.Introduction

Itisgenerallyacceptedthattheroleofthewebservicesinbusinessesisundoubtedlyimportant.Moreandmorecommercialsoftwaresystemsextendtheircapabilityandpowerbyusingwebservicestechnology.Todaythee-commerceisnotmerelyusinginternettotransferbusinessdataorsupportingpeopletointeractwithdynamicwebpage,butarefundamentallychangedbywebservices.TheWorldWideWebConsortium'sXtensibleMarkupLanguage（XML）andtheXtensibleStylesheetLanguage（XSL）arestandardsdefinedintheinterestofmulti-purposepublishingandcontentreuseandareincreasinglybeingdeployedintheconstructionofwebservices.SinceXMLislookedasthecanonicalmessageformat,itcouldtietogetherthousandsofsystemsprogrammedbyhundredsofprogramminglanguages.Anyprogramcanbemappedintowebservice,whileanywebservicecanalsobemappedintoprogram.Inthispaper,wepresentanextgenerationcommercialsysteminhotelindustrythatfullyintegratesthehotelFrontOfficesystem,PropertyManagementSystem,CustomerRelationshipManagementSystem,QualityManagementsystem,BackOfficesystemandCentralReservationsSystemdistributedindifferentlocations.Andwefoundthatthissystemgreatlyimprovesboththehotelcustomerandhotelofficer’sexperiencesinthehotelbusinessworkflow.Becausecurrenttechnologiesarequitemature,itseemsnodifficultytointegratetheexistingsystemandthenewcomingsystems（forexample,web-basedapplicationsormobileapplications）.However,currentlyinhotelindustrytherearefewtrulyintegratedsystemsusedbecausetherearesomanyheterogeneoussystemsalreadyexistandscalability,maintenance,price,securityissuesthenbecomehugetobeovercome.FromourstudyonGroupHotelIntegrationReservationSystem（GHIRS）,therearestillchallengestointegrateEnterpriseInformationSystem（EIS）,EnterpriseInformationPortalsystem（EIP）,CustomerRelationshipManagementsystem（CRM）andSupplyChainManagementsystem（SCM）togetherbecauseofstandardization,securityandscalabilityproblems,althoughGHIRSisoneoffewintegrationsolutionstoaddorexpandhotelsoftwaresysteminanysizeofhotelchainsenvironment.

Wedevelopedthissystemtointegratethebusinessflowofhotelmanagementbyusingwebservicesandsoftwareintegrationtechnologies.Inthispaper,firstlywedescribeascenarioofhotelreservationanddiscusstheinteractionbetweenGHIRSandhuman.Secondlyweanalyzedetailsofdesignandimplementationofthissystem.TheresultandimplicationsofthestudiesonthedevelopmentofGHIRSareshowninthelaterpart.Finallywediscusssomeproblemsstillneedtobeimprovedandpossiblefuturedirectionsofdevelopment.

2.HotelReservation:

ABusinessCaseStudy

OurinitialthinkingtodevelopGHIRSistominimizethehumaninteractionwiththesystem.SinceGHIRSisflexibleandautomated,itoffersclearbenefitsforbothhotelcustomersandhotelstaff,especiallyforgrouphotelcustomersandgrouphotelcompanies.Grouphotelcompaniesusuallyhavelotsofhotels,restaurants,resorts,themeparksorcasinosindifferentlocations.Forexample,Shangri-Lagrouphashundredsofhotelsindifferentcountriesallovertheworld.Thesegroupshavecertaincustomerswhoprefertoconsumeinhotelsbelongtothesamegroupbecausetheyaremembershipofthegroupandcanhaveindividualservices.

Thefirststepofascenarioofhotelreservationisthattheconsumerplansandlooksforahotelaccordingthelocation,priceorwhateverhiscriteriaandthendecidesthehotel.Thenhemakesareservationbytelephone,fax,internet,ormail,orjustthroughhistravelagent.Whenhotelstaffreceivestherequest,theyfirstlookiftheycanprovideavailableservices.Ifthereisenoughresourceinthehotel,theypreparetheroom,cateringandtransportationfortherequestandsendbackacknowledgement.Atlasttheguestarrivesandchecksin.Thebusinessflowisquitesimple;however,toaccomplishallthesetasksisburdensomeforboththeconsumersideandthehotelsidewithoutanefficientandintegratedhotelmanagementsystem.

Telephonemaybeagoodwaytomakeareservationbecauseitisbeyondthelimitoftimeandspace.Guestscancallhotelsatanytimeandanyplace.However,itcostsmuchwhenthehotelisfarawayfromthecitywhereguestlives;especiallythehotellocatesinadifferentcountry.Moreover,ifthereisagroupoffourorfivepeopletomakereservationtogether,itwouldtakealongtimeforhotelstafftorecordalltheinformationtheyneed.Makingreservationbytravelagentsavesconsumers’timeandcost,butthereisstillmillionsofworkforagenttodo.Theygathertherequirementsfromconsumers,thendistributetoproperd