江苏英语导游考试系列问题部分.docx

江苏英语导游考试系列问题部分.docx

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江苏英语导游考试系列问题部分

1.Whatarethemaincharacteristicsofmasstourismintheperiodoftourguideservice?

Thetourguideoccupationliberalization；Thetourguideservicecommercialization；Thetourguideservicestandardization。

2.Whichthreechangeshastheemergenceanddevelopmentoftourguideserviceundergo?

Fromasingleguidetothemultiplefunctionservice；Fromthenon-professionaltoprofessional；Fromfreetostandardization。

3.Whatdothescopeoftourguideservicemainlyincludes？

Tourguideservice；Lifeservice；Securityservice；Consultingservice。

4.Whatistheprincipleoftourguideservice?

Safetyfirst；Tourismissupreme；Protectthelegitimaterightsandinterestsoftourists；Equalcourtesy；Equalcourtesy。

5.Whatarethepropertiesoftourguideservice？

Economy；Service；Culture；Social；Foreignpublicity。

6.Whatarethecharacteristicsoftourguideservice？

Strongindependence；Combinationofbrainheight；Thecomplex；Crossculture；Closecontactwiththeserviceobject。

7.Whatistheroleoftourguideservice?

？

Linkfunction；Publicityandfeedbackeffect；Therealizationofeconomicbenefit。

8.Whatisthedevelopmenttrendoftourismactivities?

Theindividualtouristsreplaceteamtouristsandbecomethemaintourist；Thediversificationoftourismdemand；Tourismservicefacilitiesbecomemoreperfect；Theimpactofinformationtechnologyontourismismoresignificant；Tourismactivityismoreinlinewiththerequirementsofsustainabledevelopment。

9.Whatisthedevelopmenttrendoftourguideservice?

Thecontentofknowledge；Themeansofhightechnology；Thediversityofthetourguidemethod；Thetourguideservicemorehumane。

10.Whatisthemaindutyofalltoaccompany?

Theimplementationoftourismplanning；Liaisonwork；Organizationandcoordination；Tomaintainsecurity,dealwiththeproblem；Propaganda,research。

11.Whatisthemaindutytolocalguide？

Arrangetourismactivities;；Doreceptionwork；Theguide；Maintainsafety'；Todealwiththeproblem。

12.Whatisthemaindutyaboutoverseastour?

Introduction；Accompanied；Monitoringtheimplementationoftourismcontract；Organizationandunity；Liaisonwork。

13.Excellentqualityoftourguideoccupationinwhichseveralmajorperformance?

Patrioticandenterprises；Duediligencework；Abidebythelaw；Rigorousbehavior。

14.WhatkindofknowledgestructureshouldThetourguidehave？

Languageknowledge；HistoricalGeographicalandculturalknowledgeculturalknowledge；Knowledgeofpoliciesandregulations；Psychologyandaestheticsknowledge；Theknowledgeofpoliticaleconomyandsocial；Travelknowledge；Internationalknowledge；Localknowledge。

15.Whatareasdotheexcellentworkingabilitymainlyembodiedin？

Languageexpressionability；Organizationandcoordinationability；Publicrelationsability；Theabilitytodealwiththeproblem。

16.Whatmethodsdocountriestostrengthenthemanagementoftourguides？

Developtourguideservicestandards；Improvethesupervisionandmanagementsystem；Establishmentoftouristservicequalitysystemassessmentandcomplaintssystem；Theimplementationoftourguidetrainingandexaminationsystem。

17.Whatarethemethodsoftourguideservicecollectivecollaborativeworking?

Theinitiativeforthepartiestocooperate；Allpartiestorespecttherightsandinterests；Establishfriendshiprelations；Respecteachother,learnfromeachother,tocallforresponsibility。

18.Whatservicereadyofreceptioninclude？

Familiarwiththereceptiontasks；Toimplementreception；Materialpreparation；Thepreparationoflanguageandknowledge；Imagepreparation；Psychologicalpreparation。

19.Beforethetourgroupstoarrive，whatreceptionshouldtourguidedo？

Thereceptionofvehicle；Mastertelephone；Implementationofthehousinganddining；Tounderstandunfamiliarsights。

20.Ongroupbefore,whatarethemaincontentsoftheguidematerialready?

Personalbelongings,suchasidentitycards,cardguides,tourguideflag,mobilephone,loudspeakersandbattery；Thereceptionteamactivities,suchasreceptiontaskbook,ticketstatements,engagementplate,advancethemissionsection,transportationetc.；accordingtothegroupnumbertotouristitems,suchastouristcap,badges,tourguidemapsorothertouristsouvenirs。

21.Thetourguideshouldbepreparedtowhatlanguageandknowledgebeforethegroup?

Accordingtothereceptionplanvisitproject,focusonthetranslationofthegoodforeignlanguageandthedatapreparation；Theprofessionalrequirementsofthereceptionteam,todoagoodjobintherelevantprofessionalknowledgeofvocabularypreparation；Onthecurrenthottopic,majordomesticandinternationalnews,touristsmaybeinterestedinthetopicofpreparation。

22.Whatshouldthetourguidepayattentiontointheimage?

Thetourguideshouldwearsomethingthatmatchestheguide'sidentitytofacilitatethetourguideservice；Clothingshouldbeclean,elegant,natural,wearingjewelryshouldbemoderate,notheavymake-up；Thetourguideonthemission,mustwearatourcard。

23.Whatdolocalguidearrangebeforethearrivalofthetouristservice?

Theexacttimetoconfirmthetourvehiclesarrived；Contactthetourbusdriver；Arriveearlymeetingplace；Checkagaintheaccuratetimetourstohair；HoldsignstogreetTour。

24.Whatservicelocalguidedoafterreachingthegroup?

Findingthetourgroup,verifyingthenumber,gettingonthebustogether。

25.Howdoesthelocalguidefindthetourgroup?

Thetourguidestandinginconspicuouspositionandholdingguideflagorengagementplate,sothattheleaderaccompanyseeandcometocontact；Thetouristsshouldfindtheirownteam,cantaketheinitiativetoguestbymobilephoneoutofthestation,butalsofromthecharacteristicdresstouristagencyemblemnumberetc.theanalysisjudgment,theinitiativetofriendlyinquiry。

26.Whatdotheguideintroducesforthefirsttime?

Mainlyintroducesthegeneralsituationoflocalcity,thesceneryandthehoteloverview。

27.Thetouristgrouparrivedatthehotel,whatshouldlocalguidedotheguestserviceworkwell?

Assisttouristsdothehotelformalities；Introducinghotelfacilities；Toprovidetouristsafterthearrivaloftheservice；Guidetouristshavethefirstmeal；Announcethedayorthenextdayactivities；Determinationofcalltime。

28.Thetourguidewithatourgroupshoulddowhatworktovisitbeforedeparture?

Thetourguidemustarrivedattheplacetenminutesaheadofschedule；Standnearthevehicle,andwelcometouristgetonthebus；Checkthenumberofpeople；Remindnote；Tocountthenumberofpeoplebeforedriving。

29.Onthewaytotheattractions，howshouldtheguidedo?

Reaffirmsthatthearrangementsforthatday,scenerytourguide,thescenicspots,theactiveatmosphere。

30.Beforethetour,whattravelnotesshouldthetourguideexplaintothetourists?

Arrivedatthespot,beforegettingofftoaccompanyshouldbemadecleartoremindthetouriststorememberthetripthecarmodel,color,mark,numberandlocation；Inthesketchmapofattractions,thelocalguideshouldmakeclearthetourroute,visitingtime,settime,place。

31.Onthewayback,whatshouldthetourguidedo?

Reviewtheactivitiesoftheday,scenerytourguide,regulatetheatmosphere,announcedthenextdayprogram。

32.Whatarethemaincontentsoftheguidetravelservice?

Thejourneyoflifeservices,Thejourneyinterpretationservices，contactstheservicestationtoconfirmonthejourney,thesecurityservice.

33.Inthecateringservices,whatproblemshouldtourguidespayattentionto?

Implementtheday'smealsaheadoftime，forlunchanddinnerdininglocations,time,thenumberofpeople,standard,specialrequirementsandonebyonetoverifyandconfirm；Wheneating,thetourguideshouldguidetouristsintotherestaurant,relatedfacilities,foodcharacteristics,beveragecategory；Telltheteamleader,thedeparturetimedininglocationsandafterthemeal,theregiment；Duringthemeal,tourguidestotourismpersonnelpatrol1-2mealtime，answertouristproposedinthedinnerproblem,Superviseandinspectwhethertherestaurantprovidesservicesinaccordancewiththestandardsofsupervisionandinspection,andsolvetheproblemsthatmayarise；Afterdinner,thetourguideshouldstrictlyaccordingtotheactualnumberofmeals,drinks,standardnumber,andrestaurantcheckout,askforformalinvoice。

34.Whatshouldatourguidedobeforeleaving？

Checkthebill；Agreedtoset,thedeparturetime；Agreedcalledearlyandbreakfasttime；Assisthoteltosettleandtouristrelatedaccounts；Timelyreturnofdocuments；Ifthetravelagencyresponsiblepersonoff,shouldconscientiouslydoagoodjobspecificorganization。

35.Tourguidesintheservicesendingastationtoarriveearly,whatisthetimespecificationtoleavingsite?

Sendoutboundteamorto180minutesinadvancetotheairportoutboundtourists；120minutesaheadoftimetogototheairporttosendtheteamtouristsanddomestictourists；Sendhometeamtouristsgotothetrainstation60minutesaheadofschedule；Sendthetouriststothetrainstation,40minutesaheadofschedule。

36.Whatdodomesticflightsdepartureproceduresinclude?

Reachtheairport,localguideaccompanythetouristscheck-inforassistanceandbaggage；Thetourgointotheisolationzone,localguidedon'thurrytoleave,untilthetransportationstartsthenleave。

37.Whatinternationalflightsandexitproceduresinclude?

Sendoutboundtours,localguideindicateclearlythebaggagecounter,touristscarrytheirownbaggageandcheck,whennecessary,theguideassistthetouristrefundprocedures；Thelocalguideshouldaccompanyleaderhowtoapplyforexitformalities；Thetourgointotheisolationzone,loca