江苏英语导游考试系列问题部分.docx

1、江苏英语导游考试系列问题部分1.What are the main characteristics of mass tourism in the period of tour guide service?The tour guide occupation liberalization ；The tour guide service commercialization；The tour guide service standardization。2. Which three changes has the emergence and development of tour guide servi

2、ce undergo? From a single guide to the multiple function service；From the non-professional to professional；From free to standardization。3.What do the scope of tour guide service mainly includes？ Tour guide service；Life service；Security service；Consulting service。4. What is the principle of tour guid

3、e service? Safety first；Tourism is supreme；Protect the legitimate rights and interests of tourists；Equal courtesy；Equal courtesy。5. What are the properties of tour guide service？ Economy；Service；Culture；Social；Foreign publicity。6. What are the characteristics of tour guide service？ Strong independen

4、ce；Combination of brain height；The complex；Cross culture；Close contact with the service object。7. What is the role of tour guide service?？ Link function；Publicity and feedback effect；The realization of economic benefit。8. What is the development trend of tourism activities? The individual tourists r

5、eplace team tourists and become the main tourist；The diversification of tourism demand；Tourism service facilities become more perfect；The impact of information technology on tourism is more significant；Tourism activity is more in line with the requirements of sustainable development。9. What is the d

6、evelopment trend of tour guide service? The content of knowledge；The means of high technology；The diversity of the tour guide method；The tour guide service more humane。10. What is the main duty of all to accompany? The implementation of tourism planning；Liaison work；Organization and coordination；To

7、maintain security, deal with the problem；Propaganda, research。11. What is the main duty to local guide？ Arrange tourism activities;；Do reception work；The guide；Maintain safety ；To deal with the problem。12. What is the main duty about overseas tour? Introduction；Accompanied；Monitoring the implementat

8、ion of tourism contract；Organization and unity；Liaison work。13. Excellent quality of tour guide occupation in which several major performance? Patriotic and enterprises；Due diligence work；Abide by the law；Rigorous behavior。14. What kind of knowledge structure should The tour guide have？ Language kno

9、wledge；Historical Geographical and cultural knowledge cultural knowledge；Knowledge of policies and regulations；Psychology and aesthetics knowledge；The knowledge of political economy and social；Travel knowledge；International knowledge；Local knowledge。15. What areas do the excellent working ability ma

10、inly embodied in？ Language expression ability；Organization and coordination ability；Public relations ability；The ability to deal with the problem。16. What methods do countries to strengthen the management of tour guides？ Develop tour guide service standards；Improve the supervision and management sys

11、tem；Establishment of tourist service quality system assessment and complaints system；The implementation of tour guide training and examination system。17. What are the methods of tour guide service collective collaborative working? The initiative for the parties to cooperate；All parties to respect th

12、e rights and interests；Establish friendship relations；Respect each other, learn from each other, to call for responsibility。18. What service ready of reception include？ Familiar with the reception tasks；To implement reception；Material preparation；The preparation of language and knowledge；Image prepa

13、ration；Psychological preparation。19. Before the tour groups to arrive，what reception should tour guide do？ The reception of vehicle；Master telephone；Implementation of the housing and dining；To understand unfamiliar sights。20. On group before, what are the main contents of the guide material ready? P

14、ersonal belongings, such as identity cards, card guides, tour guide flag, mobile phone, loudspeakers and battery；The reception team activities, such as reception task book, ticket statements, engagement plate, advance the mission section, transportation etc.；according to the group number to tourist

15、items, such as tourist cap, badges, tour guide maps or other tourist souvenirs。21. The tour guide should be prepared to what language and knowledge before the group? According to the reception plan visit project, focus on the translation of the good foreign language and the data preparation；The prof

16、essional requirements of the reception team, to do a good job in the relevant professional knowledge of vocabulary preparation；On the current hot topic, major domestic and international news, tourists may be interested in the topic of preparation。22. What should the tour guide pay attention to in th

17、e image? The tour guide should wear something that matches the guides identity to facilitate the tour guide service；Clothing should be clean, elegant, natural, wearing jewelry should be moderate, not heavy make-up；The tour guide on the mission, must wear a tour card。23. What do local guide arrange b

18、efore the arrival of the tourist service? The exact time to confirm the tour vehicles arrived；Contact the tour bus driver；Arrive early meeting place；Check again the accurate time tours to hair；Hold signs to greet Tour。24.What service local guide do after reaching the group? Finding the tour group, v

19、erifying the number, getting on the bus together。25. How does the local guide find the tour group? The tour guide standing in conspicuous position and holding guide flag or engagement plate, so that the leader accompany see and come to contact；The tourists should find their own team, can take the in

20、itiative to guest by mobile phone out of the station, but also from the characteristic dress tourist agency emblem number etc. the analysis judgment, the initiative to friendly inquiry。26. What do the guide introduces for the first time? Mainly introduces the general situation of local city, the sce

21、nery and the hotel overview。27. The tourist group arrived at the hotel, what should local guide do the guest service work well? Assist tourists do the hotel formalities ；Introducing hotel facilities；To provide tourists after the arrival of the service；Guide tourists have the first meal；Announce the

22、day or the next day activities；Determination of call time。28. The tour guide with a tour group should do what work to visit before departure? The tour guide must arrived at the place ten minutes ahead of schedule；Stand near the vehicle, and welcome tourist get on the bus；Check the number of people；R

23、emind note；To count the number of people before driving。29. On the way to the attractions，how should the guide do? Reaffirms that the arrangements for that day, scenery tour guide, the scenic spots, the active atmosphere。30. Before the tour, what travel notes should the tour guide explain to the tou

24、rists? Arrived at the spot, before getting off to accompany should be made clear to remind the tourists to remember the trip the car model , color , mark , number and location；In the sketch map of attractions, the local guide should make clear the tour route, visiting time, set time, place。31. On th

25、e way back, what should the tour guide do? Review the activities of the day, scenery tour guide, regulate the atmosphere, announced the next day program。32. What are the main contents of the guide travel service? The journey of life services, The journey interpretation services， contacts the service

26、 station to confirm on the journey, the security service.33. In the catering services, what problem should tour guides pay attention to? Implement the days meals ahead of time，for lunch and dinner dining locations, time, the number of people, standard, special requirements and one by one to verify a

27、nd confirm；When eating, the tour guide should guide tourists into the restaurant, related facilities, food characteristics, beverage category；Tell the team leader, the departure time dining locations and after the meal, the regiment；During the meal, tour guides to tourism personnel patrol 1-2 meal t

28、ime，answer tourist proposed in the dinner problem, Supervise and inspect whether the restaurant provides services in accordance with the standards of supervision and inspection, and solve the problems that may arise；After dinner, the tour guide should strictly according to the actual number of meals

29、, drinks, standard number, and restaurant checkout, ask for formal invoice。34. What should a tour guide do before leaving？ Check the bill； Agreed to set, the departure time；Agreed called early and breakfast time；Assist hotel to settle and tourist related accounts；Timely return of documents；If the tr

30、avel agency responsible person off, should conscientiously do a good job specific organization。35. Tour guides in the service sending a station to arrive early, what is the time specification to leaving site? Send outbound team or to 180 minutes in advance to the airport outbound tourists；120 minute

31、s ahead of time to go to the airport to send the team tourists and domestic tourists；Send home team tourists go to the train station 60 minutes ahead of schedule；Send the tourists to the train station, 40 minutes ahead of schedule。36. What do domestic flights departure procedures include? Reach the

32、airport, local guide accompany the tourists check-in for assistance and baggage；The tour go into the isolation zone, local guide dont hurry to leave, until the transportation starts then leave。 37. What international flights and exit procedures include? Send outbound tours, local guide indicate clearly the baggage counter, tourists carry their own baggage and check, when necessary, the guide assist the tourist refund procedures；The local guide should accompany leader how to apply for exit formalities；The tour go into the isolation zone, loca