英语听力教程第二版4答案Word格式文档下载.docx

英语听力教程第二版4答案Word格式文档下载.docx

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Bankingathome

Listentoadescriptionoftoday’sbankingservices.Completetheoutline.

Outline

.Someproblemsofthewalk-inbank

A.standinginlonglines

B.runningoutofchecks

C,limitedopeninghours

.Onlinebankingservices

A.viewingaccounts

B.movingmoneybetweenaccounts

C.applyingforaloan

D.gettingcurrentinformationonproducts

E.payingbillselectronically

F.e-mailingquestionstothebank

.Reasonsforcreatingonlineservices

A.competingforcustomers

B.takingadvantageofmoderntechnology

.Inappropriatenessofonlinebankingforsomepeople

A.havingnocomputersathome

B.preferringtohandleaccountsthetraditionalway

Nowtrythis:

listentoamoreauthenticversionofthematerial.Thenanswerthequestions.

1.ItisbankingthroughtheInternet.

2.“Onlinebanking”offersconveniencewhichappealstothekindofcustomerbankswanttokeep.

3.Banksmostwanttokeeppeoplewhoareyoung,well-educated,andhavegoodincomes.

Moreaboutthetopic:

SecretofGoodCustomerService

NowlistentoaninterviewdiscussingEnglishandAmericangoodcustomerservices.Comparetheservicesandsupplythemissinginformation.

Englishgoodcustomerservice

American

1.offeringproductsinapleasantenvironment

1.focusingmoreinthehumansideofselling

a.tryingtoknowaboutlifestyle/family/income/occasionsinlife

b.formingapartnershipbetweenthecustomerandthesalesassociate

2.beforesale,duringsaleandaftersaleservice—secondtonone

3.differentapproachestodifferentcustomers

Example:

EuropeancustomersAmericancustomers

LetthemtakealookatApproachthem

everythingShowthem

Letthemcometosalesalternatives

assistants

2.developingcustomers

3.measuringsellingeffectiveness/goodqualitystaffbyrepeatbusinessnotbysales

4.good&

successfulfirstcontactwiththecustomer—mostimportant

Doyouknow…?

Listentoadescriptionofyardsales.Writedownthekeypointsinnoteform.Thenlistentothequestionsandmakeacorrectchoicetoanswereachquestion.

Questions:

1.WhichofthefollowingisacommonAmericansaying?

c

2.Whatcanbesoldatayardsale?

b

3.Whydopeoplegotoayardsale?

4.Whenwastheoldwoodenclubstolen?

5.Whatwastherealvalueoftheclub?

6.Whywastheclubatagreatvalue?

Unit2HotelorB&

B

Listentothedialogue.Writedownallthenumbersoftheproportionsoftourists.

Proportionsoftourists

Thisyear

Anaverageyear

Stayinginhotels

35%

60%

Stayinginholidaycamps

45%

20%

VisitingEurope

80%

VisitingUSA

30%

15%

Goingbyplane

50%

70%

Takingtheirowncar

ListentotheconversationbetweenaclerkinaHotelReservationsBureauandatourist.Completethechartabouttheinformationonthefourhotels.Thencompletethefollowingfiveexplanations.

Hotel

Prices

Otherrelatedinformation

TheCastleInn

￡12/single;

￡15/double;

Continentalbreakfastincluded

TheDaltonHotel

￡30/single;

￡60/double;

Bathroomattachedtoeveryroom;

nochargeforchildrenunder12

Theparkhotel

￡16/person;

￡25/halfboard;

￡29/fullboard

Bathroomattachedtoeveryroom

ThePhoenix

￡28/double+bath

Breakfastexcluded

1.hotfood,friedegg2.coffee,tea,jam,cooked

3.dinner,bedandbreakfast4.theroomplusallmeals

5.ValueAddedTax

Listentothereport.Completetheoutline.

.B&

A.nature

B&

Bisashortformforbedandbreakfast.

B.increasingnumber

Nowthereareabout15,000B&

BsintheUS.

C.advantagesoverbighotels

1.charm,comfort,hospitality

2.ownerstakingapersonalinterestinguests

.AttractionofowningaB&

A.meetingdifferentpeople

B.talkingwithguests

.SeveralfeaturesofSuitsUs

A.longhistory

builtin1883;

19thcenturydecorations

B.interestingnamesforsomerooms

Namedaftersomepreviousfamousguests

.Differentpeople,differentchoices

A.B&

Bsnotsuitableforsomepeople

1.uncomfortablestayinginsomeoneelse’shome

2.notinterestedinpersonalinteraction

B.aquietandromanticplaceformanypeople

Listentotheconversationinwhichamanphonesacarrentalagentaboutrentingacar.Supplythemissinginformation.

Informationaboutthecustomer:

Afamilyofthree+campequipment

LeavingonFri.July7th

ReturningonMon.July10th

Suggestionsbytheagent

Bestchoice:

aPintostationwagon

Regularrate:

$79.95

Specialweekendrate:

$59.95

Pickup:

after4p.m.onFri

Return:

by10a.m.onMon.

Mileagerate:

first300milesfree,then12centspermile

Othercosts:

Insurance:

$10

Salestax:

8%

Deposit:

$100

listentoamoreauthenticversionofthematerial.Writedownthewordsorphrasesthatarerelatedwithcarretails.

acompactcar/astationwagon/automatictransmission/currentmodels/pickup/returnthecar/specialweekendrate/regularrate/unlimitedmileage/insurance/salestax/afulltankofgas/deposit/lowersrates

Listentotheconversationandsupplythemissinginformation.

Roomtype

Rackrate

Suitablefor

Features

Singleroom

￡40

Staffofallgrades

Twinroom

￡55

Salesstaff

Delphossuite

￡150

Managerialstaff

Moreluxurious;

privateterrace;

convenientforentertainingprivateguest,viewoverthelake

Bellavistapenthouse

￡220

Companydirectorandhiswife

Totalluxury+totalprivacy;

abalcony;

viewoverthewholecountryside;

alargesittingroom;

astudy;

afully-fittedkitchen

Unit3“Planting”Money

Listentothereport.Supplythemissinginformation.

Time:

Thursday,April17

Purpose:

teachingchildrenhowtosavemoney

Wayofteaching:

2,500bankersmaking5,000presentations

Listentoamini-talkaboutcreditcardsgivenbyYongAmericanBank.Completetheoutline.

.Theimportanceofcreditcards

.Nature

A.“charge”—payingatalaterdate

B.“limit”

.Thepotentialdisadvantages—expensive

A.easytomakelotsofpurchasesoncard

B.likelytopayatremendousamountofinterest

.Thebenefits

A.indispensableinlife

B.helpfulforemergencies

C.goodfortravel

D.insuringpurchase

Exercise2:

Answerthefollowingtwoquestions.

1.somuchoftheirincome,everlargerhousesandcars,socialprogramsorinfrastructurerepairs

2.happier,fewerdisputesofwork,lowerlevelsofstresshormones,lessoften,atanolderage

Completethefollowingsummary.

vicepresident,MythsofRichandPoor,positiveside,increasedprosperity,betteroff,30yearsago

hundredsofgadgets,easier,morepleasurable,cellularandcordlessphones,computers,answeringmachines,microwaveovens

3/4,washingmachines,half,clothesdryers,97%,colortelevisions,3/4,VCRs,2/3,microwavesandairconditioners,3/4,automobile,40%,home,half,stereosystem

ListentoareportrecentlyreleasedbyafamousLondonresearchgroupaboutthecostoflivingaroundtheworld.Listtheworld’s10mostexpensivecities.

Tokyo,Osaka,Oslo,Zurich,HongKong,Copenhagen,Geneva,Paris,Reykjavik,London

Answerthefollowingquestions.

1.TheeurohasappreciatedagainsttheUSdollar.

2.Persistenteconomicturmoil.

3.Tehran.

4.TheEconomistteamcheckspricesofawiderangeofitems—frombreadandmilktocarsandutilities—tocompilethisreport.

5.Businessclientsuseittocalculatetheamountofallowancesgrantedtooverseasexecutivesandtheirfamilies.

Unit4LoansfortheDream

Listentothedialogue.Takenotes.Thencompletethesummary.

college,repairing,ahundredpounds,threehundredfiftytofourhundred,interestrates,anOrdinaryLoan,24months

透支额:

overdraft偿还:

repay

短期贷款:

lendersintheshorttime付利息:

payintereston

担保物:

collateral寿险:

lifepolicy

房屋的房契:

deedsofthehouse政府证券:

GovernmentSecurities

凭证:

certificate按日计算:

onaday-to-daybasis

Listentothematerial.Completetheoutline.Thengivetherightwordsaccordingtotheexplanations.

.Buyingahouse

A.costofhousing

a）1/4–1/3ofafamily’sincome

b）dependingonsizeandlocation

B.waytobuyahouse—mortgage

.Livinginalandlord’shome—advantages

A.cheaper

B.easytogetthingsrepaired

.Buyinganapartment—condominium

1.mortgage:

bankloanrepairedinregularrepayme