国开大学商务英语15答案文档格式.docx
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Howhaveyoubeenrecently?
Notbad,thankyou。
That'
sok.
;
Longtimenosee。
Notbad,thankyou。
题目4:
Weareentitledtocancelitifyoufailto
thecontract。
honor
sign
drawup
honor
题目5:
improveyourservice,youneedtomakemarketsurveyssoastoknowwhatyourcustomersarethinkinganddemanding。
Inorderthat
Soasto
Inorderto
Inorderto
题目6:
二、阅读理解:
阅读下面的对话,选择合适的内容将对话补充完整。
CLERK:
Hello,BigCityElectricity,howmayIhelpyoutoday?
PETERS:
_____
。
CLERK:
MayIhaveyouraccountnumber?
PETERS:
Certainly,it’s4392107。
Thankyou,isthisMr。
Peters?
Yes,thisisMr.Peters。
Thankyou。
WhatcanIhelpyouwith?
_____.
I’msorrytohearthat
_____.
Thebillis300%higherthanlastmonth.
Terriblysorryforthat。
LetmeaskyouafewquestionsandthenI’llseewhatIcando。
OK,Thankyouforyourhelp.
Ofcourse,thankyouforcallingthistoourattention。
Now,howmuchdoyouusuallypayforyourelectricity?
Iusuallypayabout$50amonth。
_____
$200.Ican'
tunderstandwhy。
Yes,Mr。
Peters.Wasyourusagedifferentinanyway?
No,itwasanaveragemonth。
I’msorrytherecertainlyseemstobeamistake。
Well,I’mhappyyouagreewithme。
I’llcontactaservicerepresentative.Andwhat’syourphonenumber?
408-533—0875
.We'
lldoourbesttochangethisasquicklyaspossible。
Thankyouforyourhelpinclearingthisup。
A.IthinkI’vebeenoverchargedforthepastmonth。
B。
I’mterriblysorryaboutthemistake.
C。
I’mcallingconcerningmyelectricitybill。
D。
Andhowmuchdidwechargeonthisbill?
E。
Whydoyouthinkwechargedyoutoomuch?
子问题1:
C;
子问题2:
A;
子问题3:
E;
子问题4:
D;
子问题5:
B
题目7:
—Hi,Lily,what’supwithMike?
IheardthebossyellingatMikeearliertoday.
Itisbettertotellsomeonetogetitfixed。
Hewassoscared.
It’ssaidthatMikemadeamistakeandthentriedtocoveritup.
It’ssaidthatMikemadeamistakeandthentriedtocoveritup.
题目8:
—Yourrequestforcompensationmademesurprised。
Whathappened?
It’strue。
It’sbecauseofthequality.
Theremustbesomethingwrong。
It’sbecauseofthequality.
题目9:
—Oh。
Butwhydidn’thejustownupandtellsomeone?
Hewastooscaredthathewouldbefired,Isuppose。
Hewastooscaredthathewouldbefired,Isuppose.
题目10:
There—examinationresultsindicatethatone-thirdofthegoodsarenot
standard。
upto
on
within
upto
题目11:
Itisbettertotellsomeonetogetit
.
fixed
fix
fixing
fixed
题目12:
二、阅读理解:
阅读下面的短文,根据文章内容进行判断,正确为“T"
错误为“F"
.
It'
sclearthatsuccessandfailureareimportantandcommontopics。
Everybusinesshasitsupsanddowns,andsodoeseveryperson。
Inotherwords,sometimeswesucceedandsometimeswefail.Anothercommonwayofsayingthisis“Youwinsomeandyoulosesome。
”Nobodywinsallthetime,noteveninthegreatsuccessstoriesthatwereadorhearabout.
Thinkofasuccessfulentrepreneur。
Now,doyouthinkthatpersonachievedgreatsuccessonhisfirstattempt?
In99%ofcases,theanswerisno.Everysuccessfulbusinesspersonlearnedthroughfailure.Nowhavealookatyourfavoritebusinessnewssite.You’llseethatalmosteverystorycanbeputintoeitherthecategoryofsuccessorthatoffailure。
Businesseseithergroworshrinkbuttheydon'
tremainthesame.
1。
Everypersonhashisorherupsanddowns。
{T;
F}
2.Acommonsaying“Youwinsomeandyoulosesome”meansthatsometimeswesucceedandsometimeswefail.{T;
3。
99%ofsuccessfulbusinessmenachievedgreatsuccessontheirfirsttry。
{T;
4。
Successfulbusinessmenlearnthroughfailure。
F}
5.Businesseseithershrinkorremainthesame.{T;
子问题1:
T;
子问题2:
T;
子问题3:
F;
F
题目13:
—Hello,David!
Ihaven'
theardfromyouforalongtime.Howhaveyoubeenrecently?
Notbad,thankyou.
题目14:
-IbetthatMikewishedyouhadtoldhimthatearlier。
tafool,hewon'
Well,Mikeisn’tafool,hewon’tdothatagain。
题目15:
—Hi,Lily,what’supwithMike?
IheardthebossyellingatMikeearliertoday。
It’ssaidthatMikemadeamistakeandthentriedtocoveritup。
Hewassoscared。
It’ssaidthatMikemadeamistakeandthentriedtocoveritup。
题目16:
Inthiswayyouwillstay
inthesechangingtimes。
compete
competence
competitive
competitive
题目17:
Everybusinesshasitsupsanddowns,andso
everyperson。
do
is
does
does
题目18:
二、听力理解:
请听下面的对话,根据对话内容从A、B、C三个选项中选出一个最佳选项。
U5%20—%20Task%203。
mp3
WhydidDavidcallJohn?
{A;
B;
C}
A.Hewantedtomeetanoldfriend.
B.Hewantedtoaskforcompensation。
Hewantedtotalkaboutanewcontract。
2。
What’swrongwiththegoodswhichDavidhasbought?
C}
A.Theyarenotuptothestandard。
Theyarenotloadedontime。
C.Theyarenotproperlyloaded.
3.HowdidDavidprovethatthegoodshavequalityproblems?
B;
A。
Hehadthemre-examined。
Heusedthemaccordingtospecifications.
C.Helookedintothecontract.
WhatcanDaviddoifthegoodsdonotmeettherequirements?
{A;
Honorthecontract.
B.Cancelthecontract.
Loadthegoods。
5.HowdidJohnfacethiscomplaint?
Hedenied(否认)thisproblem。
Hedidn’twanttogiveareply。
C.Heagreedtolookintothisproblemseriously。
B;
B;
子问题5:
C
题目19:
—Yourrequestforcompensationmademesurprised.Whathappened?
Theremustbesomethingwrong.
It'
sbecauseofthequality.
题目20:
-IbetthatMikewishedyouhadtoldhimthatearlier.
Well,Mikeisn'
Weshouldalsofindwhatthecustomersthink。
Well,Mikeisn'
tafool,hewon’tdothatagain。
题目21:
—Oh.Butwhydidn’thejustownupandtellsomeone?
题目22:
Thequality,specificationsandpricesare
inourcontract。
clarified
clarity
clear
clarified
题目23:
yourcustomerswhattheyneedandmorethantheyexpectwillleadcustomerstoreturntoyou.
Giving
Given
Give
Giving
题目24:
阅读下面的短文,根据文章内容进行判断,正确为“T”,错误为“F”。
SUCCESSANDFAILURE
Inotherwords,sometimeswesucceedandsometimeswefail。
Anothercommonwayofsayingthisis“Youwinsomeandyoulosesome。
”Nobodywinsallthetime,noteveninthegreatsuccessstoriesthatwereadorhearabout.
Thinkofasuccessfulentrepreneur.Now,doyouthinkthatpersonachievedgreatsuccessontheirfirstattempt?
In99%ofcases,theanswerisno。
Everysuccessfulbusinesspersonlearnedthroughfailure.Nowhavealookatyourfavoritebusinessnewssite.You'
llseethatalmosteverystorycanbeputintoeitherthecategoryofsuccessorthatoffailure。
tremainthesame。
1.Everypersonhashisorherupsanddowns。
2.Acommonsaying“Youwinsomeandyoulosesome"
meansthatsometimeswesucceedandsometimeswefail。
{T;
3.Ninetyninepercentofsuccessfulbusinessmenachievedgreatsuccessontheirfirsttry。
5。
Businesseseithershrinkorremainthesame。
F;
题目25:
—IbetthatMikewishedyouhadtoldhimthatearlier.
Well,Mikeisn’tafool,hewon’tdothatagain。
tafool,hewon’tdothatagain。
题目26:
题目27:
题目28:
—Yourrequestforcompensationmademesurprised.Whathappened?
strue。
It’sbecauseofthequality。
题目29:
—Hi,Lily,what'
supwithMike?