推荐酒店英文道歉信范文word版 13页.docx

推荐酒店英文道歉信范文word版 13页.docx

《推荐酒店英文道歉信范文word版 13页.docx》由会员分享，可在线阅读，更多相关《推荐酒店英文道歉信范文word版 13页.docx（10页珍藏版）》请在冰豆网上搜索。

推荐酒店英文道歉信范文word版13页

本文部分内容来自网络整理，本司不为其真实性负责，如有异议或侵权请及时联系，本司将立即删除！

==本文为word格式，下载后可方便编辑和修改！

==

酒店英文道歉信

篇一：

英文道歉信

Ms.MITSUKOIWASAKI

3-16-6-804,HIGASHISUNA

KOTO-KU

TOKYO,136-0074

DearMs.Iwasaki,

ThankyouforyourpositivecommentsregardingyourexperiencewhilestayingwiththeWestinShanghai.

Attheoutset,pleaseacceptourmostsincereapologiesfortheinconveniencecaused.Kindlyrestassuresthatyourconcernhasbeenwelltakenandcommunicatedtoallconcernedforimmediateimprovement.Ms.Iwasaki,aswe’veconductedathoroughinvestigationaboutallpinpointedissuesyouboughtout.Pleaseallowustoexplaintheoutcomeforyourreference.

Uponyourarrival,ouragentfailedtolocateyourreservation.Wesincerelyapologyasourassociateobviouslymistakenlyimplementedthestandardcheckinginprocedure.ThereservationforyouandMs.HinakoMutoweremadeearlyNovember,andneverbeendeleted.WeunderstandthatyoumayrequestedtheKingSizeroombutactuallywecouldnotsatisfyyour

Mr.Cheung,Thankyouagainforgivingusyourfeedbackforitisonlythroughsuchinputfromourvaluecustomersthatweareablecontinuouslyimproveourstandardsofservice.Wehopeyouwillindulgeusonthisoccasionandallowustoredeemourselvesbywelcomeyoubackinthenearfuture.

MaytheyearoftheRabbitbringyoujoyandprosperity.

YoursSincerely,

AlfredZhuang

FrontOfficeManager

November03,1999

Mr.ShenNanPing

Flat20F,Block1

RobinsonHeights

8RobinsonRoad

HongKong

DearMr.Shen

WearesorrytolearnoftheunpleasantexperienceyouhadencounteredduringyourlaststaywithusonJun.13-15,1999asincorrectamountwaschargedontoyourVisaCardaccount,itshouldbeRMB6787insteadofRMB3887.42.

Wehavemadeafullinvestigationintomatterandregrettosaythatitwasourstaff'smistake,therefore,weaskforyourkindunderstandingashumanerrorisboundtocreepinonoccasionandacceptourmostsincereapologiestoyouinthisrespect.

Mr.Shen,attachediscopyofyourhotelbillandamendedVisaCardvoucherwithcorrectamountIndicatedforyourreferenceandperusal.Ifyouhaveanyqueries,pleasedonothesitatetocontactUs.

Onceagain,ourmostsincereapologiesandwelookforwardtoopportunityofredeemingourselvestowelcomingyoubacktoChinaWorldHotelinnearfuture.

Yoursincerely

AlfredZhuang

FrontOfficeManager

DearMr.Shu

IwouldliketothankyouforchoosingtheChinaWorldHotelforyourrecentlystay.

Onbehalfofmanagementandstaff,pleaseacceptmysincereapologiesforthefailedtoextendyourGoldenCirclebenefitsoftheKingSizebed,goldencircleappropriatefloorandnewspaper.duringyourstaywithuson01-08thNov.

Asourvaluedguest,yourcommentsandfeedbackareofutmostimportancetous.Mr.Shu,should

youchoosetoreturntoourhotel,pleaseletmeknowandIwillensurethatyourstaywillrestoreyouconfidenceinthequalityserviceuponwhichtheGoldenCirclestands.

Myapologizeonceagainandthankyoufortakingtimetobringthismattertoourattention.

Wearelookingforwardtowelcomeyoubacktohotelagainifyouwouldliketogiveuschancetocorrectourmistake.

Shouldyouhaveanyinquiries,pleasefeelfreetocontactme.

Kindandbestregards.

AlfredZhuang

FrontOfficeManager.

DearMr.Li

IthasbeenbroughttomyattentionthatuponcheckinginatChinaWorldHotelonJun2,1999Yourexperiencewasoneofdifficulty.

Iwouldliketoexpressmysincereapologiesforthepoorattitudeofourreceptionistwhensheadvisedyouoftheerrorinyourreservation.thereissimplynoexcuseinherbehaviorasIassureyouthatthenecessaryactiongasbeentakentorectifythelackofserviceyoushouldhavereceive.

Unfortunatelytherewasanerrorinyourreservationregardingyourarrivaldate.IamunabletoidentifywheretheoversightoriginatedthroughmyinvestigationhoweverIregretthatyouwereinconvenienced.

Mr.Li,IdohopethatIcanassureyouthatyournegativeexperiencewasanisolatedincident,IlookforwardtowelcomingyoubackinverynearfuturesothatwecanrestoreyourconfidenceintheproductandserviceofShangri-LaChinaWorldHotel.PleasedonothesitatetocontactmedirectlyinbusinessorpleasurebringyoubacktoBeijing.

Sincerely,

AlfredZhuang

FrontOfficeManager

DearSirorMadam:

TheManagementofChinaWorldHotelwishtoextenditssincerestapologiesfortheinconvenienceyouwerecausedaswewereunabletopaccommodateyouonyourarrival.Thisisnotthenormalmannerinwhichwehandleourguest'sreservationandweregretanyundueinconvenienceyouwerecausedasresult.

WehopeyoufoundtheaccommodationatBeijinginternationalhotelonAugust19tobesatisfactory.Weregretthatowingtoyourscheduleofthisvisit,youwereunabletoreturntoourhotelonthe