酒店英文Word格式文档下载.doc

酒店英文Word格式文档下载.doc

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foodandbeveragedepartment餐饮部

entertainmentdepartment 康乐部

residentmanager 住店经理

dutymanager 值班经理

lobbymanager 大堂副理

supervisor 主管

captain 领班

cashier 收银员,出纳员

receptionist 接待员

floorattendant 楼层服务员

roommaid 打扫客房的女服务员

bellboy，bellman 行李员

reservation 预约；

预订

book 预订

vacancy 空房

vacantroom 空的房间

roomrate 房价

voucher 凭证，券

singleroom人房

doubleroom 双人房

twinroom 双床间

tripleroom 三人房

suite 套房

lobby 大堂

banquetroom 宴会厅

restaurant 餐厅

coffeeshop 咖啡厅

cafeteria 自助餐厅

healthcenter 健身房

sauna 桑拿浴室

massageparlor 按摩室

beautyparlor 美容室

barbershop 理发室

tenniscourt 网球场

bowlingalley 保龄球场

billiardroom 桌球室

mahjongandchessroom 棋牌室

souvenirshop 纪念品商店

fireexit 火警出口

bathroom （客房内的）洗澡间

shower 淋浴

showercurtain 浴帘

showerhead 淋浴喷头

toilet 抽水马桶

refrigerator 电冰箱

Pay-TV 收费电视

safe-box 保险箱

walllamp 壁灯

televisionremotecontrol 电视遥控开关

discount 折扣

servicecharge 服务费

extracharge 额外费用

soldout 卖完了

fullybooked 全被订满

checkin 入住

checkout 结帐离店，退房

arrivaltime 到达时间

departuretime 离开时间

settleaccounts 结帐

keycard 钥匙卡

laundryservice 洗衣服务

laundrylist 洗衣单

laundrybag 洗衣袋

laundrycharge 洗衣费

expressservice 快洗服务

drycleaning 干洗

press 烫衣服

expressservicecharge 快件收费

50% 加收50%

blouse 女上衣

coat 女短大衣

dress 连衣裙

panties 女短裤

nightdress 女睡衣

underpants 男短裤

pajama 男睡衣

shirt 男衬衣

jacket 外套，短上衣

zipper 拉链

button 纽扣

clotheshanger 衣架

hairdryer 干发机

shoeshiningpaper 擦鞋纸

towel 毛巾

toothbrush 牙刷

toothpaste 牙膏

shampoo 洗发液

showercap 浴帽

cottonswabs 棉签

toiletsoap 香皂

toiletpaper 卫生纸

情景对话

4.AskingforHotelServices要求店内服务

Scene1

（A:

FloorAttendant;

B:

Tourist）

A:

Housekeeping.MayIcomein?

B:

Yes,comein.

Goodevening,sir.Didyoucallforservice？

Yes.Theairconditionerdoesn’twork.

I'

msorry,sir.Arepairmanwillcomeandcheckitrightaway.

Onemorething.DoyouhavelargersizeslippersthantheonesthatIhaveinmyroom?

Theyaretoosmallforme.

I’mnotreallysure,sir.ButI’lltryandseeifIcangetyouapairoflargerones.AnythingelseIcandoforyou?

Ineedacouplemoreofclotheshangers.

I’llfetchyousomerightaway.Isfourhangersenough?

Yes.That’smorethanenough.Thankyou.

Scene3

HeadwaiteroftheRoomService;

Tourist）

Roomservice.MayIhelpyou?

Yes.I’dliketohavemybreakfastinmyroomtomorrowmorning.Couldyousendithere?

I’minRoom1512.

Certainly,sir.Weprovideverygoodroomservice.Whatwouldyoulike?

I’dliketohaveafullbreakfast.

Whatkindofjuicewouldyoulike?

Orangejuice.

Wouldyoulikesausage,baconorham?

Sausage,please.

Howwouldyoulikeyoureggs,sir,Friedorboiled?

Twofriedeggs,sunny-sideup.

Verywell,sir.Sothat’sorangejuice,sausageandeggs,sunny-sideup.

That’sright.Bytheway,isthereanyotherwaytohaveroomservice?

Yes,sir.Justchecktheitemsyouwouldlikeforbreakfastinyourdoorknobmenu,markdownthetimeandhangitoutsideyourdoorbeforeyougotobed.

Butwhatshouldwedowiththedisheswhenwefinishourbreakfast?

Pleaseleavethemoutsideyourroom.Thewaiterwillcometocollectthem.

Isee.Thankyouverymuchforyourservice.