最新精品管理学复习提纲Word格式.docx

最新精品管理学复习提纲Word格式.docx

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Part1：

TheBasisofGlobalManagementTheoryandPractice（Chapter1,2&

3）

1. 

Management:

Science,TheoryandPractice（AnOverview）

2. 

ManagementandSociety 

3. 

Global,ComparativeandQualityManagement

1） 

Definitionofmanagement

Managementistheprocessofdesigningandmaintaininganenvironmentinwhichindividuals,workingtogetheringroups,efficientlyaccomplishselectedaims.

2） 

Fivemanagerialfunctions:

planning,organizing,staffing,leading,controlling

--Thefunctionsofmanagers:

p23-25

--Coordination:

theessenceofmanagership

3） 

Managerialfunctionsatdifferentorganizationallevels:

howtimeisspentincarryingoutmanagerialfunctionsatdifferentorganizationallevels（P2Figure1.1）

4） 

Managerialskillsandtheorganizationalhierarchy:

--Fourskillsrequired:

technicalskills,humanskills,conceptualanddesignskills

--Howskillsdifferatdifferentmanagementlevels（P5Figure1.2）

5） 

Thegoalsofallmanagers:

tocreateasurplus 

6） 

Productivity,effectivenessandefficiency

--Definitionofproductivity

Productivityistheoutput-inputratiowithinatimeperiodwithdueconsiderationforquality

Productivity=Outputs/Inputs（withinatimeperiod,qualityconsideration）

--Compareeffectivenessandefficiency

Productivityimplieseffectivenessandefficiency

Effectivenessistheachievementofobjectives.

Efficiencyistheachievementoftheendswiththeleastamountofresources. 

7）Managingaspracticeisanart.

Theorganizedknowledgeunderlyingthepracticeisascience.

Scienceandartarenotmutuallyexclusive;

theyarecomplementary.

8）P10-12了解3位管理学家的理论

FrederickTaylor—scientificmanagement--maximumoutput

HenriFayol—TheFatherofModernManagementTheory--Unityofcommand:

Employeesshouldreceiveordersfromonesuperioronly.

EltonMayo—theHawthorneeffect

9） 

Understandingthesystemsapproachtomanagement:

abasicunderstandingofhowthisbookisorganized（P22Figure1.6全书纲要）

ManagementandSociety

1） 

TheorganizationanditsExternalEnvironment（P37Figure2.1,了解外部环境都有什么，同时与内部环境区分）

2）Definitionofapluralisticsociety多元化社会

Apluralisticsociety:

manyorganizedgroupsrepresentvariousinterests.

Eachgrouphasanimpactonothergroups,butnoonegroupexertsaninordinateamountofpower.Manygroupsexertsomepoweroverbusiness.

Conceptsoftheecologicalenvironment

Ecology:

therelationshipofpeopleandotherlivingthingswiththeirenvironment,suchassoil,water,andair.

4）企业社会责任

Corporatesocialresponsibility:

“seriously”consideringtheimpactofthecompany’sactionsonsociety.

Socialresponsiveness:

theabilityofacorporationtorelateitsoperationsandpoliciestothesocialenvironmentinwaysthataremutuallybeneficialtothecompanyandtosociety.

5）Ethicsinmanaging

Ethics:

obligation

Businessethicsisconcernedwithtruthandjusticeandhasavarietyofaspects,suchastheexpectationsofsociety,faircompetition,advertising,publicrelations,socialresponsibility,consumerautonomy,andcorporatebehaviorinthehomecountryaswellasabroad.

6）Whistle-blowing揭发劣行:

makingknowntooutsideagenciesunethicalcompanypractices.

7）Trustisthebasisforchangemanagement

Belardopointsoutthattrustshouldgobeyondindividualrelationshipsandextendtotheorganizationthroughthecreationofacultureoftrustthattranscendsindividualleadership.

变革管理的基础是信任：

人与人→企业文化

1）国际管理ThestudyofInternationalmanagementfocusesontheoperationofinternationalfirmsinhostcountries.

国际商务Internationalbusinessesengageintransactionsacrossnationalboundaries.Thesetransactionsincludethetransferofgoods,services,technology,managerialknowledge,andcapitaltoothercountries.

2） 

Formsofinternationalbusiness:

P57figure3.1

注意流动要素及方式

UnifyingEffects一致性效应:

unifyinginfluencesoccurwhentheparentcountryprovidesandsharestechnicalandmanagerialknow-how,thusassistingthelocalcompanyinthedevelopmentifhumanandmaterialresources.

★4） 

Multinationalcorporations跨国公司

--Definitionofmultinationalcorporations（MNCs）

Multinationalcorporationshavetheirheadquartersinonecountrybutoperateinmanycountries.

--UnderstandhowMNCscanbeconducted:

∙Ethnocentricorientation:

Styleoftheforeignoperationsisbasedonthatoftheparentcompany

∙Polycentricorientation:

Foreignsubsidiariesaregivenagreatdealofmanagerialfreedom

∙Regiocentricorientation:

Favorsthestaffingofforeignoperationsonaregionalbas