人力资源第三章习题.docx

人力资源第三章习题.docx

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人力资源第三章习题

Chapter3:

StrategicHumanResourceManagementandtheHRScorecard

1.A________isthecompany’splanforhowitwillmatchitsinternalstrengthsandweaknesseswithexternalopportunitiesandthreatstomaintainacompetitiveadvantage.strategicplan

2.Whichofthefollowingisnotpartofstrategicplanning?

implementingstrategies

3.Thepurposeofastrategicplanittoidentifywaystocreateormaintaina（n）________.competitiveadvantage

4.Whatisthefirststepinthestrategicmanagementprocess?

definethebusinessanditsmission

5.A________isageneralstatementofintendeddirectionthatevokesemotionalfeelingsinorganizationmembers.vision

6.Visionstatementsfocusonthe________.future

7.A________laysoutwhatabusinessstrivestobewhilethe________laysoutwhatitshouldbenow.vision;mission

8.Definingthebusinessisthe________stepinthestrategicmanagementprocess.first

9.Performingexternalandinternalauditsisthe________stepinthestrategicmanagementprocess.second

10.Thethirdstepinthestrategicmanagementprocessis________.

formulatenewbusinessandmissionstatements

11.ThesalesdirectoratWebMDisdevelopinggoalsregardingsalesrevenuetargetsandthenumberofnewmedical-relatedcontentproviderslikehospitalsandHMOsitmustsignupperyear.WhichstepofthestrategicmanagementprocessisWebMDworkingon?

translatethemissionintostrategicgoals

11.Lastyear,GeneralMotorsbeganacompany-widestrategytoimproveproductqualityandcustomersatisfaction.RecentreportsshowthatGM’sproductrecallsforthefirsthalfoftheyeararehigherthanfortheentirepreviousyear.GMexplainsthatthefiguressupportthecorporatecommitmenttoqualityandsatisfaction.WhichstepofthestrategicmanagementprocessisGMcurrentlydealingwith?

evaluateperformance

12.A________servestocommunicatewhoacompanyisandwhatitdoes.

mission

13.The________oftheCaliforniaEnergyCommissionistoassessandactthroughpublicandprivatepartnershipstoimproveenergysystemsthatpromoteastrongeconomyandahealthyenvironment.mission

The________oftheCaliforniaEnergyCommissionisforCalifornianstohaveenergychoicesthatareaffordable,reliable,diverse,safe,andenvironmentallyacceptable.vision

14.Theprimarytoolusedinsteptwoofstrategicplanning,externalandinternalaudits,isthe________.SWOTanalysis

15.SWOTisanacronymfor________.

strengths,weaknesses,opportunities,andthreats

16.Astrategycanalsobecalleda________.courseofaction

17.A________answersthequestion,“howdowegetfromheretothere?

”

Strategy

Translatingstrategyintoactionistheessenceofthe________stepinthestrategicmanagementprocess.implementthestrategy

18.Acompany’s________strategyidentifiestheportfolioofbusinessesthatcomprisethecompanyandwaysinwhichthesebusinessesrelatetoeachother.corporate-level

19.________istheprocessofassessingprogresstowardstrategicgoalsandtakingcorrectiveactionasneeded.Strategiccontrol

20.Whatdoesacompany’scorporate-levelstrategyidentify?

theportfolioofbusinessesthatcomprisethecompany

21.Acompany’s________strategyidentifiesthehowtobuildandstrengthenthebusiness’slong-termcompetitivepositioninthemarketplace.

business-level

22.Whatdoesacompany’sbusiness-levelstrategyidentify?

howtobuildandstrengthenthebusiness’slong-termcompetitivepositioninthemarketplace

23.Acompany’s________strategyidentifiesthebasiccoursesofactionthateachdepartmentwillpursueinordertohelpthebusinessattainitscompetitivegoals.functional

24.Whatdoesacompany’sfunctional-levelstrategyidentify?

thebasiccoursesofactionthateachdepartmentwillpursueinordertohelpthebusinessattainitscompetitivegoals

25.A________strategyimpliesthatthefirmwillexpandbyaddingnewproductlines.diversification

Marriottmayacquireafurniture-makingbusiness.WhattypeofstrategyisMarriottpursuing?

diversification

26.Harley-Davidsonalsoownsalineofrecreationalvehicles.WhattypeofstrategyisHarley-Davidsonpursuing?

diversification

27.WinchesterRugsoperatesawebsitecalled.Winchesterisfollowinga________strategy.verticalintegration

28.________meansthefirmisexpandingbyproducingitsownmaterialsoracquiringaretailoutlettosellitsownproducts.Verticalintegration

29.FedExrecentlyacquiredKinko’s.FedExstationshavelongexistedinKinko’sstorestoprovidecustomersaconvenientlocation.TheacquisitionillustratesthatFedExisfollowinga________strategy.

verticalintegration

30.Gatewayisclosingitsretailstoresnationwidetoreduceitscompanysize.Thisisanexampleofa________strategy.consolidation

31.OraclerecentlypurchasedHyperionSolutions.Bothcompaniesofferedsoftwaresalesandsupporttoorganizations.Thepurchasecanbeclassifiedasexecutionofa________strategy.consolidation

32.StrayerUniversityofferscoursesinavarietyofcitiesandstatesacrossthecountryandcontinuestoopennewfacilities.Itispursuinga________strategy.geographicexpansion

33.KrispyKremeDoughnutsplanstoopenstoresinEuropeinthecomingmonths.Thisisanexampleof________.geographicexpansion

34.Wal-Martdifferentiatesitsbusinessbyofferingthelowestprices.OfferingthelowestpricesisWal-Mart’s________.competitiveadvantage

35.K-Martcompetesonprice,whileTargetcompetesonstyle.K-Martfollowsacompetitivestrategybasedon________whileTarget’sstrategyisbasedon________.

costleadership,differentiatio

36.A（n）________isanythingthatallowsanorganizationtodifferentiateitsproductsorservicefromthoseofitscompetitorstoincreasemarketshare.

competitiveadvantag

37.CompanieslikeFerraricanbecalled________becausetheycarveoutamarketnicheandcompetebyprovidingaproductthatcustomerscangetinnootherway.focusers

38.Volvostressesthesafetyofitscars.Volvoisfollowinga________competitivestrategy.differentiation

39.Whichofthefollowingisatypeofcompetitivestrategy?

costleadership

40.Whichofthefollowingillustratesafocusstrategy?

EnterpriseRent-a-Cartargetsreferralsthroughcardealershipsandinsuranceagents

41.Whichofthefollowingillustratesacostleadershipstrategy?

K-MartseekstoofferpricesaslowasWal-Mart

42.Whichofthefollowingillustratesadifferentiationstrategy?

MercedesBenzemphasizesstatusandquality

43.MichaelPorteremphasizesthatallafirm’sactivitiesshouldbetailoredtoitsstrategybyensuringthatafirm’sfunctionalstrategiessupportitscorporateandcompetitivestrategies.Thisiscalled________.fit

44.SouthwestAirlinespursuesalow-costleaderstrategyandthentailorsitsactivitiestothatstrategy.Forinstance,ithas15-minuteturnaroundsatthegatewhichresultsinmoreflyingtimeforeachplaneandmoredepartureswithfewerplanes.Southwestisanexampleofthe________pointofview.fit。

44.Leveragingresourcesbysupplementingwhatacompanyhasanddoingmorewithwhatithastotakeadvantageofanopportunitymeansthatthecompanyhasa________pointofview.stretch

45.________referstotheprocessbywhichhumanresourcemanagersdesignstrategies,policies,andpracticesthatmakesenseintermsofthecompany’scorporateandcompetitivestrategies.

Strategyexecution

46.________referstotheprocessbywhichhumanresourcemanagersidentify,analyze,andbalancethecompany’sexternalopportunitiesandthreatswithitsinternalstrengthsandweaknesses.Strategyformulation

47.WhichofthefollowingbasicstrategicplanningrolesisfulfilledbyHRmanagers?

executestrategy

formulatestrategy

48.Acompany’s________ismadeupofHRprofessionals,theHRsystem,andtheresultingemployeebehaviors.

strategichumanresourcemanagementsystem

49.Humanresourcepoliciesandpracticesarepartofthe_________.

HRsystem

50.Theemployeebehaviorsaspectofacompany’sstrategichumanresourcesystemincludes________.

employeecompetencies

51.Factorsrelatedtoemployeebehaviorwhichaffectacompany’sabilitytopursueitsstrategicplanincludeallbut________.HRpractices

52.High-performanceworkorganizationsareassociatedwithallofthefollowingexcept________.

commitmenttohighproductionrates

53.Theaimofhigh-performanceworkorganizationsisto________.

maximizeemployeecompetencies,commitment,andabilities

54.High-performanceworkorganizationshavebecomenecessarydueto________.globalcompetition

55.Whichofthefollowingpracticesislikelytobeusedbycompaniesusinghigh-performancesystems?

a.hireusingvalidatedselectiontests

b.filljobsfrominternalcandidates

c.utilizeself-managingworkteams

d.trainemployeesextensively

56.ReeseEnterprisesseekstofillupper-levelpositionsfromwithinwheneverpossibleandusesvalidatedselectiontestswhenconsideringexternalhires.Thissuggeststhecompanyisdevelopinga________.

high-performanceworksystem

57.Whichofthefollowingistrueofcompanieswithhigh-performanceHRsystemscomparedtolow-performancecompanies?

salesperemployeeishigher

58.Managersusea（n）________tomeasuretheHRfunction’seffectivenessandefficiencyinproducingemployeebehaviorsthecompanyneedstoachieveitsstrategicgoals.HRScorecard

59.Whichofthefollowingquestionsisnotassociatedwiththebasicmodelofhowtoalignhumanresourcestrategyandactionswithbusinessstrategy?

Whatgoalsexistforreducingturnoverandincreasingthesizeoftheapplicantpool?

60.Whichofthefollowingquestionsaddressesthe“formulateHRstrategic