胜任力素质词典.docx

胜任力素质词典.docx

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胜任力素质词典

PerformanceManagement

DictionaryofCompetencies

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Contents

HowtoUsethisDictionary2

BaselineRequirements3

GeneralCompetencies

AttentiontoDetail7

Collaboration8

Communication9

CustomerFocus10

Results-Focused11

Initiative12

Job-focusedLearning13

OrganizationalUnderstanding14

PlanningandOrganizing15

ProblemSolving/AnalyticalThinking16

TechnicalExpertise17

ManagementandLeadershipCompetencies

ChangeLeadership19

Coaching20

CollaborativeLeadership21

Delegation22

GlobalSensitivity23

Innovation24

RiskTaking25

HOWTOUSETHISDICTIONARY

TheCompetencyDictionaryhasbeendesignedasaresourceforsupervisorsandnon-supervisoryemployees.ItsprimarypurposesaretobringmoredetaileddefinitiontothebehaviorsthatareimportantfortheUniversitytoachieveitsstrategicgoalsandtocreateacommon,objectivelanguagefortalkingaboutbehavioralskills.

EachCompetencyinthedictionaryhasaDefinitionandasetofbehavioralskillscalledBehavioralIndicators.TheBehavioralIndicatorsareobservablebehaviorsthatindividualsemploywhentheyaredemonstratingaparticularCompetency.Forexample,whenanemployeeisdemonstrating“Initiative”,oneofthethingsotherswillobservethatindividualdoingisseekinginformationfrommanydifferentsourcesbeforedecidingonhis/herownapproach.ThisisthethirdbehavioralindicatorinthedictionaryundertheCompetency“Initiative”.Notethatobservingabehaviormeansyoucaneitherseeorhearanindividualexhibitingthatbehavior.

Duringtheplanningphaseoftheperformancemanagementprocess,supervisorsandtheiremployeesusethedictionarytodeterminehowtheemployeecanmosteffectivelyachievetheirgoalsorplannedoutcomes.ThereareCompetenciesthatarebaselinerequirementsandareexpectedofallemployeesattheUniversity.Theyare:

Reliability,Integrity,Accountability,Flexibility,Diversity,BasicComputingSkills,andInterpersonalRelationships.Thedictionarycontainselevengeneralcompetenciesandsevenmanagementandleadershipcompetenciesfromwhichemployeesandsupervisorscanchoose.Employeesandsupervisorswillchoosethreetofivecompetenciesfromtheapplicablelist.Itisimportanttochoosethethreetofivecompetenciesthatwillhelptheemployeeachievehis/herplannedoutcomesorgoals.Allcompetenciesareimportant,buttherearecertaincompetenciesthataremorerelevantthanotherstotheparticularjoborfocusfortheyear.Note:

AllemployeesinsupervisorypositionsmusthaveCoachingasacompetency.

OncetheCompetencieshavebeenselected,thesupervisorandemployeeagreeonthreeBehavioralIndicatorsineachCompetencythatwillbeperformanceexpectationsforthatstaffmember.Itisnotsufficient,though,tousetheBehavioralIndicatorsverbatim.Whentheyarerecordedasperformanceexpectationsontheperformancemanagementworksheet,theBehavioralIndicatorsmustbeeditedtoberelevanttotheemployee’splannedoutcomes.Asanexample,aplannedoutcomeorgoalforanadministrativeassistantmaybeto,“Createfirstdraftsofdocumentsandreportswith98percentaccuracy.”ItisreasonabletoassumethatakeyCompetencyrelatedtothisexpectedoutcomeisAttentiontoDetail.ArelevantBehavioralIndicatormightbe,“Double-checkstheaccuracyofinformationandworkproduct.”ApossibleeditforthisBehavioralIndicatormightbe,“Double-checkstheaccuracyofgrammar,content,andstyleonalldepartmentdocumentsandreports”.

Duringthemanagingandappraisingphasesoftheperformancemanagementprocess,supervisorsandemployeesusethedictionarytounderstandandclassifythebehaviorsofthemselvesandothers.Thelanguagecontainedinthedictionarycanbeusefulinhelpingsupervisorsandotherfeedbackproviderstodocumentanddiscussspecificexamplesoftheuseofthebehavioralskillsidentifiedasperformanceexpectations.

BASELINE

REQUIREMENTS

BASELINEREQUIREMENTS

DEFINITION

BEHAVIORALINDICATORS

Reliability-demonstratesahighlevelofdependabilityinallaspectsofthejob.

∙Completesallassignedtasksontimeandwithminimalsupervision.

∙Ispunctualandpresentforwork.

∙Fulfillsallcommitmentsmadetopeers,co-workers,andsupervisor.

∙Informsappropriateindividualswhenassignedtaskswillnotbecompletedinagreedupontimeframe.

Integrity-actsinanhonestandtrustworthymannerbasedonpersonalaccountabilityandamoralconvictiontodotherightthing.

∙Actsconsistentlywithpersonalstandardsofethicaljudgmentwhenparticipatingingroupdecisionsandproblem-solving.

∙Actstoprotectanddoesnotviolateorcompromisetheconfidentialityofinformation.Recognizeswhensituationsordirectivesaredirectlyorindirectlyinconflictwithprofessionalethicsorwiththeorganization’sstatedvalues.

∙Promisesonlywhatcanreasonablybedelivered.

∙Appropriatelyandconsistentlycomplieswithpoliciesandprocedures.

Accountability-demonstratesanunderstandingofthelinkbetweenone’sownjobresponsibilitiesandoverallorganizationalgoalsandneeds,andperformsone’sjobwiththebroadergoalsinmind.

∙Helpsandsupportsfellowemployeesintheirworktocontributetooverallorganizationsuccess.

∙Demonstratesunderstandingoftheoverallbusiness–itsgoals,purpose,functions,competition,etc.–thathelpsincreaseemployeecommitmentandinterest.

∙Looksbeyondtherequirementsofone’sownjobtooffersuggestionsforimprovementsofoverallorganizationoperations.

∙Takespersonalownershipinorganization’ssuccess.

Flexibility–changesbehavioralstyleormethodofapproachwhennecessarytoachieveagoal;adjustsstyleasappropriatetomeettheneedsofthesituation

∙Adjustseasilytochangesatwork.

∙Modifiesastronglyheldpositioninresponsetocontraryevidence.

∙Recognizesthemeritsofdifferentapproachesandusestheminaccomplishingworkactivities.

∙Modifiesownbehaviortofitthesituationathandortomeettheexpectationsofothers.

Diversity-demonstratesrespectforalldifferences（e.g.,race,gender,ethnicbackground,disabilities,sexualorientation,age,careerlevels,styleandopinions.）

∙Refrainsfrombehaviororlanguagethatisexclusionaryoroffensiveinnature.

∙Solicitsopinionsfrommanydiverseperspectives.

∙Considersdifferentideaswhenmakingbusinessdecisions.

∙Adherestothepolicyonsexualandotherunlawfulharassment.

∙ParticipatesinUniversitytrainingandlearningopportunitiestoincreasecompetenceinDiversity.

BasicComputingSkills–demonstratestheabilitytouseinformationtechnologytoreceiveandshareinformationasanactivememberoftheorganizationandtoaccomplishpositionresponsibilitiessuccessfully.

∙UsestheUniversityemailapplicationtoshareandreceiveinformation.

∙UsestheOutlookCalendartoplanandschedulework,meetings,andappointments.

∙NavigatestheWilkeswebsitetoobtaininformation.

∙Demonstratesproficiencyintheuseofsoftwareapplicationsrequiredfortheposition.

InterpersonalRelationships–thinkscarefullyaboutthelikelyeffectonothersofone’swords,actions,appearanceandmodeofbehavior.Maintainsstableperformanceandemotionalcontrolwhenfacedwithopposition,pressure,hostilityfromothersand/orstressfulconditions.

∙Demonstratesappropriateandprofessionalbehavioratalltimes.

∙Usesahighdegreeoftactanddiplomacyinworkingwithothers.

∙Modelsandexercisessoundjudgmentregardingpersonalconduct.

∙Isawareofone’sownstyleorpreferenceanditsimpactonothers.

∙Earnstherespectofothers.

∙Stayscalminthefaceofothers’angerorlackofcontrolorwhenfacedwithcomplaints.

GENERAL

COMPETENCIES

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ATTENTIONTODETAIL

DEFINITION:

Thoroughnessinaccomplishingataskthroughconcernforalltheareasinvolved,nomatterhowsmall.Monitorsandchecksworkorinformationandplansandorganizestimeandresourcesefficiently.

BEHAVIORALINDICATORS:

∙Providesaccurate,consistentnumbersonallpaperwork.

∙Providesinformationonatimelybasisandinausableformtootherswhoneedtoactonit.

∙Maintainsachecklist,schedule,calendar,etc.,toensurethatsmalldetailsarenotoverlooked.

∙Double-checkstheaccuracyofinformationandworkproduct.

∙Carefullymonitorsthedetailsandqualityofownandothers'work.

∙Expressesconcernthatthingsbedoneright,thoroughly,orprecisely.

∙Followspolicies,procedures,safetyandsecuritymeasuresinusingvariousequipment.

∙Completesallreportsanddocumentsaccordingtoproceduresandstandards.

∙Maintainsproperlyequippedworkarea.

∙Takesnecessaryactionstoproduceworkthatrequireslittleornochecking.

COLLABORATION

DEFINITION:

Developscooperationandteamworkwhileparticipatinginagroupofpeople,workingtowardsolutionswhichgenerallybenefitallinvolvedparties.

BEHAVIORALINDICATORS:

∙Solicitstheinputofotherswhoareaffectedbyplansoractions.

∙Givescreditandrecognitiontootherswhohavecontributed.

∙Findsareasofagreementwhenworkingwithconflictingindividualsorgroups.

∙Identifiesandpushesforsolutionsinwhichallpartiescanbenefit.

∙Demonstratesconcernfortreatingpeoplefairlyandequitably.

∙Keepspeopleinformedandup-to-date.

∙Buildsconsensus.

∙Listenstoallpointsofview.

∙Readilygetscooperationofothersforwhomonehasnodirectsupervisoryresponsibility.

COMMUNICATION

DEFINITION:

Createsan