剑桥商务英语高级考试试题十二.docx

剑桥商务英语高级考试试题十二.docx

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剑桥商务英语高级考试试题十二

剑桥商务英语高级考试试题（十二）

一、READING（PARTONE）（共8小题,共8.0分）·LookatthestatementsbelowandatthefiveextractsfromanarticleaboutWebhostingprovider,itsresellerandoutsourcing.·Whicharticle（A,B,C,DorE）doeseachstatement1—8referto?

·Foreachstatement1—8,markoneletter（A,B,C,DorE）onyourAnswerSheet.·Youwillneedtousesomeoftheselettersmorethanonce.

第1题

A

Benchmarkinginvolvesestablishingminimumstandardsofperformanceandquality,basedonidentifyingthebestmethodandpracticefollowedinotherorganisations.Thesestandardscanthenbeusedasyardstickstomeasuretheorganisation'scurrentcosts,production,managementandcustomerfocus,andidentifyareaswheretheyfallshortofnorms.Accordingtoitssupporters,benchmarkingraisesawarenessofinnovationsandbestpractice,thushelpingallcompaniestakingpartinbenchmarkingexercisestoincreasetheircompetitiveness:

byimitatingbestpracticetheymaybeabletoreducetheircostsorimprovetheircustomerservice.

B

Thereareanumberofapproachestobenchmarking.Typically,exercisesarecarriedoutbycompaniesworkingwithinthesamefieldorsector,asintheInternationalMotorVehicleProgramme.Between1985and1990thisbroughttogethercarmanufacturersfromEurope,theUSAandJapanwiththeaimofintroducingthewesterncompaniestoJapaneseproductionmethods.Asbenchmarkingbycompetitorscanbeverysensitive,insomecasesdataismediatedthroughaneutralbody,suchasabusinessschool,toprotectconfidentialityandmakesurethatnotradesecretsarerevealed.

C

Therearealsoinstancesofcompaniesinwidelydifferentindustriescomparingtheirmanagementpractices,toseehowothershavedealtwithdifficultiesininternalcommunications,supplychainmanagement,andotherareaswherepracticeistransferablefromcompanytocompanywithoutaffectingcompetitionbetweenrivals,inotherwords,topicswhereconfidentialityisnotatissue.Toacertaindegreethispracticehasbeenaidedbythedevelopmentofinternetwebsitesdedicatedtothesharingofinformation,siteswhich,beinginthepublicdomain,areuniversallyaccessible.Ofcourse,thismeansthatonlycertaintypesofdataareprovided.

D

Unlikebenchmarkingexerciseswithcompetitors,whichruntheriskthatparticipantsmaywanttotakewhattheycanandgiveawayaslittleaspossible,benchmarkingbetweenthedivisionsorbusinessunitsofasinglecompanyisfarlesslikelytoleadtothewithholdingofinformation.Asaby-product,co-operationamongdifferentsectionsofthecompanymaywellbeenhanced,boththroughincreasedunderstandingofhowothersoperate,andbysimplybeingabletoputafacetoaname,andknowwhototalktoaboutaparticularwork-relatedproblem.

E

learningfromthesuccessesandfailuresofotherscanofcoursebeveryvaluable.Ontheotherhand,criticsclaimthatbyconcentratingonexistingbestpractice,companiessimplyseektoemulateotherbusinesses.Contenttoachievethebestofwhatisbeingdoneatthemoment,theydonotattempttomovebeyondittoreachthebestpossible.Howeverthisignoresthecreativeaspectoftheprocess:

learningaboutotherorganisations'operationsmaywellsparkofffreshideas,asinabrainstormingsession,andleadintotherealmoftrueinnovation.

Ideasthatemergefromabenchmarkingexercisemaybebetterthananycurrentpractice.

【正确答案】：

E

【本题分数】：

1.0分

第2题

Insomecasescompaniesreceiveinformationwithoutknowingwhichorganisationproducedit,

【正确答案】：

B

【本题分数】：

1.0分

第3题

Certainmethodsofbenchmarkinggenerallydonotimposerestrictionsonthekindsofknowledgethatcanbesharedopenly.

【正确答案】：

D

【本题分数】：

1.0分

第4题

Onegoalofbenchmarkingistosolveproblemscommontocompaniesinavarietyoffields.

【正确答案】：

C

【本题分数】：

1.0分

第5题

Benchmarkingexercisescanenableallparticipantstomakeimprovementsintheiroperations.

【正确答案】：

A

【本题分数】：

1.0分

第6题

Benchmarkingexercisesmayleadtoanimprovementincontactswithotherpeople.

【正确答案】：

D

【本题分数】：

1.0分

第7题

Itmaybeaweaknessofbenchmarkingthatorganisationsimitateothers,

【正确答案】：

E

【本题分数】：

1.0分

第8题

Someformsofbenchmarkingdonotrestricttheavailabilityofdatatothoseorganisationstakingpart.

【正确答案】：

C

【本题分数】：

1.0分

二、READING（PARTTWO）（共6小题,共6.0分）·InthispartoftheReadingTestyoureadatextwithgapsinit,andchoosethebestsentencetofilleachgapfromasetofeightsentences.·Firstreadthetextforoverallmeaning,thengobackandlookforthebestsentenceforeachgap.·Makesurethesentencefitsboththemeaningandthegrammarofthetextaroundthegap.·Readthearticleontheoppositepageaboutmanagementbuyoutsofcompanies.·Choosethebestsentencefrombelowtofilleachofthegaps.·Foreachgap1-6,markoneletter（A-H）onyourAnswerSheet.·Donotuseanylettermore