外贸绝招.docx

外贸绝招.docx

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外贸绝招

外贸绝招

老外不回邮件怎么治他

分析下原因,一般情况下我会再写封追踪信给他:

Hopeyouarefine,myfriend.

ItisregretthatIhaven'treceiveanyinformationfromyourside.MayIhaveyourideaaboutouroffer?

Wewilltrytosatisfyyouuponreceiptofyourreply.Aswedon'twanttolostagoodcustomerlikeyou!

Ifthereisanythingwecandoforyou,weshallbemorethanpleasedtodoso.Hopewecanbuildgoodcooperationwithyour.

如果客人还没有回信,一周后再问客人不回信的真实原因.（一般情况,70%的客人会告诉你他的原因）

Gladtocontactyouagain!

Haveyoukindlycheckmyoffer?

Hopetheyareworkableforyourmarket!

Sorrythatwestilldon'treceiveanyinformationfromyou.Iwouldapprreciateforyouranycommentaboutouroffer,includingprice,quality,sercive.Nomatterifitispositiveanswer,Itisgreathelpforustomeetyourrequirement.

Waitingforyourfavorablereplysoon!

之后的日子里,可以尝试新产品的报价,刺激下客人的神经.

我通常是这样写的：

goodday!

myquotationofdigitalphotoframeyoumighthavereceivedandconsiderated.couldyoukindlyadviseyourcommentsatyourearlierconvenience?

iftheproductsisnotyourareexpecting,plsadvisemeyourdetailsrequirement,iwillre-offerasap.

iamofserviceatanytime!

但是，不同的客人，我会变换着写邮件，让客人知道我们公司，产品的存在．我不会把客人缠得太紧，约十来天给他一封邮件我通常这样回复的：

Dear***,

Wishyouhaveaniceday!

MayIaskwhetheryouhavereceivedmyquotation?

NowIamsendingitagain,ifyouhaveanyotherideas.Pleasefeelfreetocontactme.Wewilldomuchbetterifyoucangiveanyadvicestous.

IamwaitingforyourreplyASAP.

Bestregards

Wennie．但是，想成功可不是容易的事情．

dearsir

haveyoureceivedourquotationof...,ifyouhaveanyfurtherquestion,pleasedon'thesitatetocontactus.wearewaitingforyoucommentaboutourquotation.

wehopethatwecanestablishagoodbusinessrelationshipwithyouinthenearestfuture.

yourpromptreplywillbeappreciate.

回复A：

直接去函敦促DearHugoChu,Wisheverythingwellwithyouandyouresteemedcompany!

WeareinreceiptofyourletterdatedAug10,andasrequestedwasexpressedyou3cataloguesforourrefrigerationgoods.Wehopetheywillreachyouinduecourseandwillhelpyouinmakingyourselection.Wishwewillpromotebusinessaswellasfriendship!

Bestwishes!

Kevin

回复B：

先写邮件问清情况。

本人觉得先写邮件问清情况，简单的询问，如HAVEYOURECEIVEDMYP/I,ISTHEREANYQUESTIONORPROBLEMWITHYOU?

再问何时开L/C或汇订金过来.....如客户没回复，那你应该（很有必要）打个电话过去问清情况。

是价格问题还是临时发生改变?

客户是中间商，还在等最终客户的确认？

还是其它问题？

然后根据情况做一些措施看能否挽回这一张订单。

DearSir,Goodmorning!

Hopeyouhavegotawonderfulweekend!

Forseveraldaysnonewsfromyou,myfriend.NowIamwritingforremindingyouaboutourofferforitemof****dated******accordingtoyourrelativeinquiry.Haveyougot（orchecked）thepricesornot?

（Youcanaddsomewordstointroduceyouradvantageofyourproductorsomethingelsetoattractthecustomer）.Anycommentsbyreturnwillbemuchappreciated.Itwillbeourbigpleasureifwehaveopportunitiestobeonsevericeofyouinnearfuture.Lookingforwardtoyourpromptresponse,Thanksandbestregards,YoursFaithfullyKevin

回复C：

如果仍然没有回音的话，可以在一、两个月后再写一封信。

DearSir,NowIamwritingforkeepingintouchwithyouforfurtherbusiness.Ifanynewinquiry,welcomehereandIwilltrymybesttosatisfyyouwellwithcomptetitivepricesasperyourrequest.Bytheway,howaboutyourorder（orbusiness）withitem***?

IfstillpendingIwouldliketoofferourlatestpricestopromoteanopportunitytocooperatewitheachother.Thanksandbestregards,Kevin

一.价格客人询价

1.Willyoupleaseletushaveanideaofyourprice?

2.Arethepricesonthelistfirmoffers?

3.Howabouttheprice/Howmuchisthis?

我们报价

4.Thisisourpricelist.

5.Wedon’tgiveanycommissioningeneral.

6.Whatdoyouthinkofthepaymentterms?

7.HereareourFOBprices.Allthepricesinthelistsaresubjecttoourfinalconfirmation.

8.Ingeneral,ourpricesaregivenonaFOBbasis.

9.Weofferyouourbestprices,atwhichwehavedonealotbusinesswithothercustomers.

10.Willyoupleasetellusthespecifications,quantityandpackingyouwant,sothatwecanworkouttheofferASAP?

11.Thisisthepricelist,butitservesasaguidelineonly.Isthereanythingyouareparticularlyinterestedin?

客人还价

12.Isitpossiblethatyoulowerthepriceabit?

13.Doyouthinkyoucanpossiblycutdownyourpricesby10%?

14.Canyoubringyourpricedownabit?

Say$20perdozen.

15.It’stoohigh;wehaveanotherofferforasimilaroneatmuchlowerprice.

16.Butdon’tyouthinkit’salittlehigh?

17.Yourpriceistoohighforustoaccept.

18.Itwouldbeverydifficultforustopushanysalesitatthisprice.

19.Ifyoucangoalittlelower,I’dbeabletogiveyouanorderonthespot.

20.Itistoomuch.Canyoudiscountit?

拒绝还价

21.Ourpriceishighlycompetitive./thisisthelowestpossibleprice./Ourpriceisveryreasonable.

22.Ourpriceiscompetitiveascomparedwiththatintheinternationalmarket.

23.Totellyouthetruth,wehavealreadyquotedourlowestprice.

24.Icanassureyouthatourpriceifthemostfavorable.Atrialwillconvinceyouofmywords.

25.Thepricehasbeencuttothelimit.

26.I’msorry.Itisourrock-bottomprice.

27.Myofferwasbasedonreasonableprofit,notonwildspeculations.

28.Whileweappreciateyourcooperation,weregrettosaythatwecan’treduceourpriceanyfurther.

接受还价

29.Canweeachmakesomeconcession?

30.Inordertoconcludebusiness,wearepreparedtocutdownourpriceby5%.

31.Ifyourorderisbigenough,wemayreconsiderourprice.

32.Buyerwishtobuycheapandsellerswishtoselldear.Everyonehasaneyetohisownbenefit.

33.Thepriceofhiscommodityhasrecentlybeenadjustedduetoadvanceincost.

34.Consideringourgoodrelationshipandfuturebusiness,wegivea3%discount.

二.订单

客人询问最小单数量

35.What’sminimumquantityofanorderofyourgoods?

询问订货数量

36.Howmanydoyouintendtoorder?

37.Wouldyougivemeanideahowmuchyouwishtoorderfromus?

38.Whencanweexpectyourconfirmationoftheorder?

39.Asourbacklogsareincreasing,pleasehastentheorder.

40.Thankyouforyourinquiry.Wouldyoutelluswhatquantityyourequiresothatwecanworkouttheoffer?

41.Weregretthatthegoodsyouinquireaboutarenotavailable.

客人回答订单数量

2.Thesizeofourorderdependsgreatlyontheprices.

43.Well,ifyourorderislargeenough,wearereadytoreduceourpriceby2percent.

44.Ifyoureduceyourpriceby5,wearegoingtoorder1000sets.

45.Consideringthelong-standingbusinessrelationshipbetweenus,weacceptit.

46.Thisisatrialorder;pleasesendus100setsonlysothatwemaytestthemarket.Ifsuccessful,wewillgiveyoulargeordersinthefuture.

47.Wehavedecidedtoplaceanorderforyourelectronicweighingscale.

48.I’dliketoorder600sets.

49.Wecan’texecuteordersatyourlimits.

感谢下单

50.Generallyspeaking,wecansupplyformstock.

51.IwanttotellyouhowmuchIappreciateyourorder.

52.Thankyouforyourorderof100dozenoftheshirts.Weassureyouofapunctualexecutionofyourorder.

53.Thankyouverymuchforyourorder.

三.交货

客人询问交货期

54.Whataboutourrequestfortheearlydeliveryofthegoods?

55.Whatistheearliesttimewhenyoucanmakedelivery?

56.Howlongdoesitusuallytakeyoutomakedelivery?

57.Whenwillyoudelivertheproductstous?

58.Whenwillthegoodsreachourport?

59.Whataboutthemethodofdelivery?

60.WillitpossibleforyoutoshipthegoodsbeforeearlyOctober?

答复交货期

61.Ithinkwecanmeetyourrequirement.

62.I‘msorry.Wecan’tadvancethetimeofdelivery.

63.I’mverysorryforthedelayindeliveryandtheinconvenienceitmusthavecausedyou.

64.WecanassureyouthattheshipmentwillbemadenotlaterthanthefisthalfofMay.

65.Wewillgetthegoodsdispatchedwithinthestipulatedtime.

66.TheearliestdeliverywecanmakeisattheendofSeptember.

客人要求提早交货

67.Youmayknowthattimeofdeliveryisamatterofgreatimportant.

68.Youknowthattimeofdeliveryifveryimportanttous.Ihopeyoucangiveourrequestyourspecialconsideration.

69.Let’sdiscussthedeliverydatefirst.Youofferedtodeliverthegoodswithinsixmonthsafterthecontractsigning.

70.Theintervalistoolong.Couldweexpectanearliershipmentwithinthreemonths?

稳住客人

71.Weshalleffectshipmentassoonasthegoodsareready

72.Wewillspeeduptheproductioninordertoshipyourorderintime.

73.Ifyoudesireearlierdelivery,wecanonlymakeapartialshipment.

74.Butyou’dbettershipthegoodsentirely.

75.We’lltryourbest.TheearliestdeliverywecanmakeisinMay,butIcanassureyouthatwe’lldoourbesttoadvancetheshipment.

76.I’mafraidnot.Asyouknow,ourmanufacturersarefullandwehavealotofordertofill.

77.I’llfindoutwithourhomeoffice.We’lldoourbesttoadvancethetimeofdelivery.

78.Thankyouverymuchforyourcooperation.

79.Ibelievethattheproductswillreachyouintimeandingoodorderandhopetheywillgiveyoucompletesatisfaction.

四.签单

签单前建议

1.Beforetheformalcontractisdrawnupwe’dliketorestatethemainpointsoftheagreement.

2.Wecangetthecontractfinalizednow.

3.Couldyourepeatthetermswe’vesettled?

4.Itisveryimportantforustoabidebycontractsandkeepgoodfaith.

5.Haveyouanyquestionsasregardstothecontract?

6.I’dliketohearyourideasabouttheproblem.

7.Ithinkitisbettertohaveagoodunderstandingofallclausesbeforesigningacontract.

8.Doyouhaveanycommenttomakeaboutthisclause?

9.Doyouthinkthecontractcontainsbasicallyallwehaveagreedonduringnegotiations?

10.Everythinghasbeenarrangedwell.Ihopethesigningofthecontractwillgosmoothly.

11.Thesearetwooriginalsofthecontractweprepared.

询问签单

12.Whenshallwesignthecontract?

13.Mr.Brown,doyouthinkit