BEC中级真题第二辑答案及听力原文.docx

BEC中级真题第二辑答案及听力原文.docx

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BEC中级真题第二辑答案及听力原文

BEC中级真题（第二辑）答案及听力原文

Test1

Reading

Writing----Part1

To:

P.Jones

From:

LuisaGambon

Date:

21November2002

Subject:

Lateness

MrJones,

Ihavenoticedthatyouoftenarrivelateforwork,especiallyonMondaymornings.Asyourcolleaguesarestartingtocomplainaboutthat,youunderstandthatunlessthishabitchanges,Iwilltakedisciplinaryactionagainstyou.Comeandseemetomorrowat9a.m.inmyoffice.Thankyou

Band5

Allcontentpointsarecovered,usingnaturalsoundinglanguageandaconsistentlyappropriatetone.

Part2-------Reportoncustomercomplaints

INTRODUCTION

Thisreporthasthepurposeofpresentingthereasonsforcustomercomplaintsin2002.

FIELDINGS

Thecustomercomplaintsreceivedin2002were300inJanuary.Thentheyincreasedto540inFebruarybecauseofthecomputersystem'sbreakdown.

InMarchtheyfellto230becauseanimprovedordersystemwasintroduced.

ThereasonsforcomplaintsfromJanuarytoMarchwereanalysed:

●firstlythecompanvreceivedcomplaintsforincorrectordersdelivered.TheseerrorswerefewerinMarch.

●secondlythetimetakentodeliveristoohigh.butthecompanyhasplannedtorecruitnewagents.

●Finallycustomerscomplainforthepoorproductquality.Inordertosolvethisproblemmorequalitycontrolsaremaking.

CONCLUSIONS

Atthemomentallcustomersaren'tsatisfiedbutmanymeasureshavebeentakentoimprovetheirsatisfaction.

Band4

Thereisasatisfactoryrangeofstructures,withsomeerrors,butthesedonotimpedeunderstanding.Thecontentpointsareadequatelycovered,andtheregisterisappropriate.Theinformationisgenerallywellorganised,usingheadingsandotherdiscoursemarkers.

ListeningTest1

ConversationOne.Questions1to4.

Woman:

Personnel...

Man:

Hello,it'sTimhere,fromFinance.

Woman:

Hi,Tim.

Man:

I'vehadaletterfromthetaxofficeaboutastudentwhoworkedherelastsummer–Iwonderifyoucouldlookhimupinyourrecords.

Woman:

Sure,what'sthename?

Man:

Thesurname'sJaye.FirstnameStephen.

Woman:

Howdoeshespellhissurname?

Man:

J-A-Y-E.Gotthat?

Woman:

Ohyes,hereweare...livesatahundredandeighty-threeSchoolRoad,

Barnfield...

Man:

Yes,that'stheone.

Woman:

AndyousayhewasworkinginFinance?

Man:

Uhm,CustomerServices,actually.

Woman:

Aah-theyhadlotsofstudentsworkingforthemlastsummer.

Man:

Well,thetaxpeoplewanttoknowhisexactjobtitle-I'mnotsurewhy.

Woman:

Mm,letmesee...Hewasanofficeassistant.

Man:

Right,gotthat.Theyalsowanttoknowabouthismonthlyearnings.

Woman:

Let'shavealook...fivehundredandthirty-eightpoundsseventyamonth...Oh,sorry,hewasascaleone,sothat'sfourhundredandfifty-sevenpoundssixty.Anythingelse?

Man:

That'sfine,thanks.I'llsendthemtheinformationtoday...

Nowlistentotherecordingagain.

ConversationTwo.Questions5to8.

Woman:

Hello,BlackwellPrinters.JulieDavidsonspeaking.HowmayIhelpyou?

Man:

Hello.ThisisMarkJonesfromEuropeHolidays.IwashopingtospeaktoStevenKirbyaboutthestationeryyou'reprintingforus.

Woman:

I'mafraidSteven'sawayuntilFriday.

Man:

Oh-youseeI'mnotveryhappywiththebusinesscardsandIwantedtoseeifIcouldmakeacoupleofchangestothepapertoo.

Woman:

Wouldyoulikemetopassonamessage?

Man:

Yes,please.Thethingis,I'vejustreceivedyourproofs-thecardsthemselvesarefine,butyouseemtohavemisunderstoodthequantities.I'msureIaskedforfivehundredforeachofthemarketingexecutivesandsevenhundredandfiftyformebutyou'veputeveryonedownforsevenhundredandfifty.

Woman:

Right,I'vemadeanoteofthat.Isthereanythingelse?

Man:

Yes,wellthisismymistakereally.CouldyouaskSteventomovethecompanylogofurthertotheleft?

It'stooclosetotheaddressatthemoment.Ithinkthat'sallfornow.Thanks.

ConversationThree.Questions9-12

Woman:

Geoff?

Man:

Yes?

Woman:

Ijustwanttofinalisethepreparationsforthedelegationnextweek.

Man:

Certainly.It'sThursday,isn'tit?

Woman:

Yes.Now,canyoumakesurethateachofthemgetsanamebadgeandaninformationpack.Thebadgesaredone,butyou'llneedtopreparethepackswithalltherelevantinformation.

Man:

Ok,thatshouldn'ttaketoolong.Whataboutcatering?

Woman:

Coffee'sorganisedforelevenandthree,butlunch-it'satone-weneedtoreserveitfortwelvepeople...Theofficerestaurantisclosednextweek...canyouringtheParkHotel?

TheGrandHotelwasabitdisappointinglasttime.

Man:

I'llgetontothat.

Woman:

Now,they'llbecomingstraightfromthestation,andtheirtaxiwillbringthemtothefrontgate,somakesureyou'retheretogreetthem.That'llbeaboutten.

Man:

Ten.Andthen...

Woman:

IntoReception,Ithink.Makesurethenewdesignsareondisplay,Iwantthemtoseethosefirst.

Man:

OK.

Woman:

Letmeknowwhenit'sallfinalised.Bye.

PartTwo.Questions13to22.

Thirteen

Woman:

Wellnowonderthebank'sreturneditunpaid.Look,thefiguresdon'tmatchtheamountinwords.Iexpectsomeonewasfillingitinintoomuchofahurry.Let'ssee,we'dbetterissueanotheronestraightawaytopayMrsBurton,becauseit'llbeanotherthreeweeksifwewaitforthenextcycleofpayments.Herexpensesonthatsalestripwereprettyhigh,anditwouldn'tbefairtokeepherwaitingmuchlonger.

fourteen

Man:

Someofthesuppliersarealreadyaskingabouttheincreases.I'llcheck,butIseemtorememberfromlastweek'smeetingthatintheendweagreedonthreepercent.SowhatI'lldoisgodowneachcolumnandcalculatethenewamounts,andthenitcanbeprintedintimetobeinsertedintothenewbrochures.Canyoucheckthefiguresforme,though,beforeitgoestotheprinters?

fifteen

Woman:

We'vejustreceivedthepaperworkfromyouaboutcleaningourpremises,andIhavetosaythatitdoesn'treflectwhatweagreedinourconversationlastweek.Foronething,itsaysthatwehavetosupplyoursecuritycode,andforanotheritspecifiesmonthlypaymentinadvance,andItoldyoubothofthosewereoutofthequestion.I'mafraidIreallycan'tsignthis.Couldyousendmearevisedone?

Sixteen

Man:

Ofcourse,thisonlygivesaverygeneralpicture.Butasyoucansee,cashisaparticularlyhealthyarea.That'sevenwhenwetakeintoaccountregularoutgoingsonloansandleasingequipment,whichareincludedinthefinaltotals.Andevenmoresignificantly,unpaidordersareactuallyexcludedfromthefinalcalculation.Theserepresentasumofapproximatelythirtythousandpounds.Withthatinmind,wecansaythatthecompany'soverallpositionisstillstrong.

Seventeen

Woman:

I'vejustaskedtheArdenConferenceCentreaboutavailabilityforournexttrainingseminar,andtheysaidtheystillhaven'tbeenpaidfortheonebeforelast,whichshouldhavebeendealtwithsixmonthsago.I'vehadtoaskthemtosendaduplicate!

Wereallymustbecareful.Ardengiveusveryfavourableprices,butwehaven'tgotacontractwiththem-Canyoudealwithitstraightawaysowestayintheirgoodbooks?

SectionTwo.Questions18to22.

Eighteen

Man:

Hello.ThisisGuyCooperfromCentronElectronicshere.Ibelieveyourangforsomeadviceaboutyouralarmsystem,whichisn'tfunctioningproperly.ThemessageIgotsaidyouweren'tsureifyouneededsomeonetocomeandsortitout,orifwecouldadviseyouoverthephone.Wellperhapsyou'dliketogetbacktomeassoonasit'sconvenientandtellmeexactlywhattheproblemis,andI'llseewhatIcando.

Nineteen

Woman:

Well,asyousay,Redlonhasbeensupplyingusforyearsbut,quitehonestly,two-thirdsofthecomplaintswereceiveaboutourproductsareactuallyduetofaultsincomponentswe'vehadfromRedlon.SoItalkedtotheProductionManagerandheagreedthatIshouldlookatsomealternatives.FutureWorld'srangeisfineforus,andoneoftheircustomerswhoIspoketorecommendedthemhighly,sothat'swhywe'vechangedtousingthem.

Twenty

Woman:

Thecompetition'sgettingtougher,andyouknowwe'refacingseriousproblems.Weneedtoseemorebenefitfromtheundeniablyhardworkwe'reputtingin,andthismeanssayingnotojobswhicharen'tprofitable.Itwouldbemuchmorebeneficialtoputalloureffortsintowinninghigher-margincontracts.SothewayIfeelyoucanhelpmostisbyidentifyingthetypesofcontactswhichwillbringintheincomeweneedinordertoensureourfuture.

Twenty-one

Man:

JohnWoodshere,phoningabouttheprojectwediscussedearlier.Couldyougivemearingsothatwecantalkaboutitabitmore?

I'vedoneafewcalculationsandI'mbeginningtowonderwhetherit'sreallyapracticalproposition.1stillthinktheproject'sgotpotential,buttherearesignificantadditionalcostswhichwehadn'ttakenintoaccount.Socouldyougetbacktomeassoonasyoucan,please?

Twenty-two

Woman:

Hello,Sallyhere,fromPagwellPaints,returningyourcall.I'mverysorryyouaren'thappywiththelatestconsignmentyou'vehadfromus.It'sratherstrange,becausefollowingyourcomplaintaboutthelastdelivery,wedidinfacttakeactiontochangethespecificationsinthewayyousuggested.Soitisn'tquitefairtosaythatweignoredyouradvice.Iknowit'simportanttoachievetheconsistencythatyourequire,butperhapsyourrecommendationwasn'texactlywhat'sneeded.

PartThree.Questions23to30.

Man:

WhoarethemanagersofthebestinnovationdevelopmentsinBritishindustry?

ThatwasthequestionwhichthefirstBusinessTodayInnovationAwardssetouttoanswer.

Thisprojectisallaboutrewardinggoodpracticeandperformance.So,ratherthansimplyrecognisingexcellenceinthede