Key to Unit 10秘书英语高职高专 王毅主编.docx

Key to Unit 10秘书英语高职高专 王毅主编.docx

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KeytoUnit10秘书英语高职高专王毅主编

KeytoUnit10HowDoesaSecretaryMakeReservations?

Section1BookingAirplaneTickets

I.

1.flight2.leaving3.convenient4.fully5.booked6.late7.departing8.arriving9.local10.plenty11.moment12.checking13.in14.free15.baggae16.allowance17.luggage18.confirm19.terminal

III.

3.

1）I’dliketobookaroom

2）Wouldyouliketobook

3）thereisasingleroomwithbathavailable

4）haveyourphonenumber

5）excludingservicecharges

6）writealetterconfirmingthebooking

5.

1）IwouldliketobooktwoseatsonaflightfromBeijingtoNewYorkonthe21stofJanuary.

2）ThisflightwilldepartfromCapitalAirport14:

20andarriveatNewYorkat18:

55localtime.

3）Iamsorry,thisflighthasbeenfullybooked.

4）Wouldyoupleasetellmewhenthecheckingintimeis?

5）WhenshouldIconfirmthisbooking?

6）I’llchecktoseeifthereisstillanyseat?

Section2BookingEffectively

I.

1.executives2.holiday3.accommodations4.Hotel5.or6.probable7.checkouttime8.made9.reservation10.confirmations11.taken12.clerk13.clarify14.the15.Flightpany17.identical

III.

3.

1）As,for2）about,of3）in,by4）for,out5）to,along.

4.

1）todo2）toreceive3）confirming4）be（fully）booked5）is6）phones7）towrite8）ismake9）beused10）filing

Section3WritingMemos

I.

1.solve2.increases3.effective4.basic5.common6.routine7.appeal8.interest9.balanced10.summary11.Accepting12.marketing13.perform

III.

1.Dictation

Makesureyouaddressthereaderbyhisorhercorrectnameandjobtitle.Youmightcallthecompanypresidentbyhisnicknameonthegolfcourseorinaninformalnote,buthisfullnamewouldbemoreappropriateforaformalmemo.Bespecificandconciseinyoursubjectlinesothatthereaderwillhaveaclearideawhatthememoisabout.

2.

SummarySegment

Ifyourmemoislongerthanapage,youmaywanttoincludeaseparatesummarysegment.Thissegmentprovidesabriefstatementofthekeyrecommendationsyouhavereached.Thesewillhelpyourreaderunderstandthekeypointsofthememoimmediately.Thissegmentmayalsoincludereferencestomethodsandsourcesyouhaveusedinyourresearch,butremembertokeepitbrief.

Youcanhelpyourreaderunderstandyourmemobetterbyusingheadingsforthesummaryandthediscussionsegmentsthatfollowit.Trytowriteheadingsthatareshortbutthatclarifythecontentofthesegment.

3.

文本中要包括尽可能多的信息，以满足决策者的需要，但是要有说服力地表明问题是存在的。

不要泛泛地谈论不重要的细节。

如果在将任务转化成文字方面有困难，考虑一下你是否已经使情况更加清晰。

在写便函之前，你可能需要做更多的计划。

4.

The,the,the,an,the

Section4GettingtoKnowIslam

（2）

.

.1.origin2.text3.Muslims4.faithful5.daily6.wake7.central8.sunset9.head10.income11.period12._sure13.Dressed14.black

3.

1）TheIslamicscriptureistheKoran.

2）IntheKoranitisrevealedthathumansarethecreationofAllanandmustbeobedienttohim.

3）Muslimsprayfivetimesaday.

4）TheonlyauthoritativetextoftheKoranistheoriginalArabic.

5）ThereisnogodbutAllah,andMuhammadistheProphetofAllah.”

4.

1）F2）T3）T4）T5）T

Tapescripts

Unit10HowDoesaSecretaryMakeReservations?

Section1BookinganItinerary

A:

ChinaInternationalAirlines.Goodmorning.CanIhelpyou?

B:

IwouldliketobookthreeseatsonaflightfromBeijingtoNewYorkonthe2ndofOctober,please.

A:

Doyouwantamorningoranafternoonflight?

B:

ThereisaflightleavingShouduAirportat17:

30intheafternoon.Thatwouldbethemostconvenientone.

A:

I’mafraidthatflightisfullybooked.I’lljustchecktoseeiftherehasbeenanycancellations…No.It’sfullybookedatthemoment.

B:

CouldyoucheckotherflightsleavingBeijingforNewYorkinthelateafternoonofthe2ndaswell,please?

A:

ThereareseatsavailableonflightdepartingShouduAirportat16:

15arrivingNewYorkAirportat22:

50localtime.

B:

Andafter18:

30?

A:

Thereisaflightleavingat18:

45,arrivingatNewYork,KennedyAirport1:

15localtime.Thereareplentyofseatsavailableonthat.

B:

Ithinkthe16:

15serviceismoresuitable.CanIbookthreeseatsonit,please?

A:

Onemoment,...I’vebookedthreeseatsonAirChinaCA150,departingShouduat16:

15hour,onthe2ndofOctober,foryou.Thechecking-intimeis15:

20,inTerminal3.

B:

Thankyou.Couldyoutellmewhatthefreebaggageallowanceis?

A:

20kilospertraveler,excludinghandluggage.

B:

WhenshouldIconfirmthisbooking?

A:

Assoonaspossible.Youcouldleaveittillyouarriveattheterminal,butitisprobablybettertopickupyourticketatthenearestAirChinaOffice.CouldIhaveyourtelephonenumber,please?

B:

70539899.Thankyou.

Section2BookingEffectively

Todaybusinesstripsareanimportantpartofthebusinessexecutives’work.Itisalsopartofasecretary’sdailyresponsibilitytomaketravelandhotelreservation.Sinceitisabusinesstrip,itisslightlydifferentfromanindividualtravelforholiday.

Beforemakinganyreservation,thesecretaryneedtocollectthefollowinginformation.

●Destination

●Desireddeparturetime

●Preferredtransportation

●Travelaccommodations

●Whetherornotarentalcarisdesiredandvehiclepreference

●Whetherornotconnectingshuttleserviceisneeded

●Hotelpreferenceandaccommodationsdesiredatdestination

Whenmakingahotelreservation,thesecretaryshouldgivethehotelortravelagentthenameofthepersonforwhomthereservationistobemade,thetimeofarrival,theprobabletimeofdeparture,andthetypeofaccommodationsdesired.Heorsheshouldalsoinquireaboutthecheckouttime.Thereservationcanbemadebytelephoneorletter.Whenspeakingdirectlytosomeoneatthehotel,thesecretaryshouldgettheperson’snameandthereservationnumberincasethesecretaryneedtomakefurthercontacttomakechangeinthereservation.Thesecretaryalsoneedstogetconfirmationsofhotelreservationinwritingorbywireandthenattachthemtothecopyoftheitinerarytobetaken.

Whentelephoningatravelagentorairlinereservationclerktomakeairlinereservations,thesecretaryshouldalsogetthenameofthepersoninvolved,sothatthepersonistobecalledagaintoclarifyanypartoftheitineraryconcerned.Thesecretaryshouldgivethereservationclerkortravelagentthefollowinginformation:

●Pointsofdepartureanddestination

●Dateandtimeofdeparturedesired

●Flightnumber（ifknown）

●Classofaccommodationsdesired

●Anyspecialneeds

Furthermore,ifsomeguestsvisitthecompany,thesecretarymustmakehotelreservationsandbookairlineticketsortrainticketsforthemandstrivetomeettheneedsoftheguestsandhavetheitinerarymatchtheirs.

Section3WritingMemos

Memosaimtosolveproblems.Memossolveproblemseitherbyinformingthereaderaboutnewinformation,likepolicychanges,priceincreases,etc.,orbypersuadingthereadertotakeanaction,suchasattendameeting,uselesspaper,orchangeacurrentproductionprocedure.Regardlessofthespecificgoal,memosaremosteffectivewhentheyconnectthepurposeofthewriterwiththeinterestsandneedsofthereader.

BasicMemoPlans

Standardofficememoscanbeapproachedindifferentwaystofitaspecificpurpose.Herearethreebasicplans:

Thedirectplan,whichisthemostcommon,startsoutbystatingthemostimportantpointsfirstandthenmovestosupportingdetails.Thisplanisusefulforroutineinformationandforrelayingnews.

Theindirectplanmakesanappealorlistsevidencefirstandarrivesataconclusionbasedonthesefacts.Thisplanisbestusedwhenyouneedtoarouseyourreader'sinterestbeforedescribingsomeactionthatyouwanttaken.

Acombinationapproachcanbeusedforthebalancedplan.Thisplanisparticularlyusefulwhenrelayingbadnews,asitcombinesinformationandpersuasion.

Amemousuallyconsistsofthefollowingparts:

theheading,theopening,thebody,thesummary,theclosingsegments,andsometimeswithnecessaryattachments.Thefollowingisashortsampleofamemo:

To:

Mr.LingYun

From:

TomYang

Date:

Feb10,2002

Subject:

AcceptingaNewAppointment

Thankyouverymuch,Mr.LingYun.IhavereadyourmemoofFeb8verycarefully.I’mpleasedtoacceptthepostofheadofourmarketingtrainingsection.ThismemoistoconfirmthatIcantakeupmydutiesonApril1.

IamveryhappytohaveobtainedthisnewappointmentandIcanassureyouthatIshalldomybesttoperformmyduties.

Section4GettingtoKnowIslam

（2）

TheIslamicscriptureistheKoran.ThewordKoranliterallymeans“reading”or“recitation.”ItissaidtobedictatedtoMuhammadbyGod（GodinIslamiscalledAllah）.Becauseofitsdivineorigin,theKoranhasnotbeenalteredinanywaysinceitwasfirstcompiled.CopiesoftheKoranarealwaystreatedwiththegreatestrespect.TheonlyauthoritativetextoftheKoranistheoriginalArabic.BecausetheKoranisthewordofGod,itsmessageshavebecometheauthorityforallMuslims.IntheKoranitisrevealedthathumansarethecreationofAllahandmustbeobedienttohim.Thosewhohavebeenfaithfulandvirtuouswillberewarded,andthosewhohavebeenevilwillbepunished.

TobeagoodMuslim,onehastofollow“theFivepillars”ofIslamintheirdailylife:

1.Repetitionofthecreed.“ThereisnogodbutAllah,andMuhammadistheProphetofAllah.”Muslimsrecitethiswhentheywakeupinthemorning,andjustbeforetheygotosleepatnight.Thedevoutwillutterthisstatementasoftenaspossibleeveryday.

2.Prayer,whichisacentralritual.Muslimsprayfivetimesaday:

betweenfirstlightandsunrise,afterthesunhaspassedthemiddleofthesky,betweenmid-afternoon